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Princess Cruises 4+

Global experience innovators.

• #78 in Travel
• 2.0 • 776 Ratings

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Description.

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard. Before you arrive, use this app to: - Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps - Make dining reservations at our main dining rooms and specialty restaurants - Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package - Book shore excursions for each port day of your cruise - Learn about onboard activities, events, and view detailed deck plans - Book a treatment or salon service at the Lotus Spa Once onboard, connect to our ship's MedallionNet wifi so you can: - Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package) - Complete required Safety Essentials steps before setting sail. - Explore the ship and get navigation instructions to venues and points of interest - Locate shipmates in real-time and get navigation instructions to them - View and bookmark onboard events and activities for each day - View, make, and manage dining reservations - Get help 24/7 via CrewCall chat - View and book shore excursions – Track onboard spending and package redemption statuses in real-time and much more! We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Version 1.2.2

This update includes minor bug fixes. We are constantly monitoring your feedback and releasing updates. To ensure you have the latest features and improvements, please turn on automatic app updates in your settings.

Ratings and Reviews

776 Ratings

Would Expect a Whole Lot More from Princess

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

Leaves much to be desired

Princess Cruise points the customer to this app, but aside from entering pre boarding information, it is a bit cumbersome. Maybe once we board on ship, it may be helpful. Some info should be menu options and not navigating through other selections like ship layout. UPDATE: This app is the worse. Can’t depend that it processed anything correctly. Example, ordering the stupid Medallion. It would not appear to have processed the order. Then I get two emails congratulating me on my order and indicating I had selected to have the Medallions shipped to my home, which was correct. But the status would show process as outstanding. I assumed maybe because the order was not shipped yet. I then get a marketing email about upcoming cruise and completing the process. Now the app shows order status as two outstanding orders. So I call to find out what is outstanding. Agent tells me I am picking up Medallions at port, i.e., the slow process which defeats the whole purpose. I argued I had email indicating i did select to be shipped to my house. Bottom line, agent fixed everything and gave me date supposed to arrive. Now I don’t trust anything I do with the app. Especially since it keeps popping up Error screens. Awful app.

Lacking basics, what it does have doesn’t work.

Prior to boarding the ship we did our pre-board checklist at which point we said we were doing a celebration and that I would need distilled water. We also booked a couple of excursions. When we boarded the ship we didn’t have any tickets for our excursions and had to go down to the excursion desk to get them. We never received our celebration and there was no distilled water. I would schedule coffee to be delivered every morning at 6. We then would immediately have our coffee delivered like we had placed the order for now. The map of the ship doesn’t give you a search option and when you say ‘Go There’ the marker on map is over the text making it hard to know what you are looking at. They shut off access to the map at the end of trip despite us still being on the boat. The excursions that you can book through the app do not show up on your schedule which is just dumb. We were logged out of the app repeatedly and unable to login for hours. And the worst thing is that the app creates a dependency on carrying your phone around which prevents you from disconnecting.

App Privacy

The developer, Global Experience Innovators , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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Understanding Princess Medallion and MedallionClass App

The Princess Medallion (app and actual device) was one of the reasons we sailed on Majestic Princess. We wanted to see what this piece of technology was all about.

We were incredibly confused about it before our sailing. We understood its existence – the circular physical component and the phone app – but a lot of it was a mystery to us. Did we need to also carry around a credit card? Did we need a separate room key? What was so touchless about it?

After sailing with Princess we understood exactly what it is and how it functions. From accessing your cabin to paying for things onboard and off with your Princess Medallion, to how to accessorize it with custom lanyards and more, we’re here to help you understand it too.

Disclosure: There are affiliate links in this post, which means we may earn a small commission if you click the link and proceed with a purchase,  at no cost to you . We truly only recommend hotels, products, and services we personally use. As Amazon Associates, we earn from qualifying purchases. We were hosted by Princess Cruises. All opinions are our own.

What is the Princess Medallion and MedallionClass? 

A Princess Medallion and its MedallionClass™️ is the conjunction of two things that work in tandem: a little device that’s approximately the diameter of a quarter and whose thickness is a quarter-of-an-inch.

Wearable Device that Makes things Touchless On Board

It’s a wearable device that you can carry around in your pocket on its lanyard (which it comes on) or around your neck. You can also buy accessories for it, but we’ll tell you more about that later.

Your Princess Medallion becomes your key and card for the world of Princess. You unlock your door with it in lieu of a key (actually, your door just unlocks when your Medallion is in its range, which is pretty cool). A waiter can charge drinks to your account via your Medallion after you order at the bar.

There are also various screens throughout the ship where you can touch your Medallion device, and it adds a touch of customization to your experience, like your name in the top corner.

In some instances and in some ports, you can actually pay for items on land with your Princess Medallion.

Princess MedallionClass Makes Boarding Easy

Whether you’re boarding the ship for the first time at your port of embarkation or you’re boarding a ship during a day in port for the second time in a day, the Medallion makes it easy to tap in and out of the ship.

It’s just like you would tap in and out of the computer system with security on any ship, whether a river or ocean cruise , but instead of a flat key, it’s a disc-shaped medallion.

Do you have to buy into Princess MedallionClass? 

No, you’re automatically a part of it when you sign up for your Princess cruise . It doesn’t cost extra – it’s simply a part of cruising with Princess now.

You can access your OceanMedallion app on land from home. When you do so, it simply says “Off Ship” at the top of the app. Naturally, when you’re on the ship, you’ll have access to things that you don’t on land.

All Princess ships are now MedallionClass enabled. 

The actual medallion reminds us of the MagicBand system at Walt Disney World. But it’s even cooler because in some instances, like when you near a couple of feet of your stateroom, the door senses you’re there and unlocks your door. (This is only if your Medallion is on you and the door senses you’re nearby. Don’t worry about someone else that doesn’t belong in your cabin having access because your Medallion only unlocks your cabin door!) 

What happens if you lose your Medallion?

One of the things that we thought was pretty cool was that your name was imprinted on the Medallion. But what happens if you lose it?

The good news is that no one can steal your identity because your credit card isn’t linked to your actual device. It’s a portal of sorts that links to a guest number, which is then linked to a number of places your data is stored. That’s a great layer of security. A crew member will simply disable your lost one.

There is also a photo of each guest attached to their Medallion account. You can upload your own photo to the app before you sail, but they make sure it’s your face, and you are easily recognizable with the photo and what you really look like when you first check into the cruise in the port of embarkation.

When a server comes up to you at the pool to ask if you want a drink, for example, they have a list of nearby guests you can potentially be from it pinging nearby Medallions. They look for exactly who you are with the photo list that comes up on their tablet. This worked, every time.

We recommend keeping your Medallion on a lanyard to have it “tied” to you at all times.

However, if you lose yours you can go to Guest Services for them to print you a new one. (Surprisingly, they’re able to personalize it onboard too.)

Princess Medallion App 

Download the Princess Medallion app from your home before you leave for vacation. You’ll want to set it up before your trip if you’ve never logged in and created an account. Search “MedallionClass” in the App Store for your iPhone or on Google Play for your Android.

Truth be told, the app was great before the cruise. But onboard, it doesn’t always work. You can rely on your actual Medallion (the physical device) to work. That was never an issue. But the app was definitely finicky and not working at 100%.

A lot of guests were expressing frustrations with the app not working whenever we walked by the Medallion desk on the ship. That meant that they weren’t able to see what was going on around the ship on their phones or access their dinner reservations, for example.

If the app isn’t working you can see dining reservations on the public portal screens that are located on the ship. If you don’t want to “publicly” look it up for whatever reason, you can also call the ship’s Dining number on your phone from your stateroom.

There was also a printed version of the daily activities in our cabin each day that was helpful when the app wasn’t working.

Texting in the Medallion/Princess App

Texting to other passengers (or “shipmates”) while onboard was free in the app.

To add friends and family to your MedallionClass app, simply go into “Your Shipmates” and hit “Add.”

Additional Wifi on Princess Ships: MedallionNet

While texting shipmates was free, if you wanted to add wifi on your other devices (like a laptop or tablet) you had to add a Wi-Fi Package that you paid for.

For example, when we sailed a Wi-Fi package for four devices for our 7-day cruise was $139. We used this for a phone each and for Dan’s computer and my iPad.

Adding wifi to your device was simple after the initial package was purchased.

You simply went on airplane mode (data off, wifi on). Then you opened an internet browser on the device and entered the date of birth of the person who bought the package or the primary person on the reservation when prompted. Voila!

Buying Things with MedallionPay

When you purchase something using the medallion, your photo comes up as an extra layer of security. This was very convenient when we were at the pool or a club at night and wanted to buy drinks.

Princess MedallionPay also works in select ports of call in several Princess destinations, including Alaska, the Caribbean, and Mexico. We didn’t get to use this feature because we were on a California Coast itinerary but we do know it’s an option in these three locations.

Other Great Features of the MedallionClass ™️ App

We loved that you could see a map of the ship as you were walking around. The ship’s big enough not to know your way around the first few days onboard. In particular, it was great for finding restrooms! 

It was also fun to look up the ship’s information to find where we were in the sea, like where we were going and the speed or knots we were traveling.

Is a Princess Medallion Waterproof? 

Yes, it is! This was wonderful for when we went in the pool because Dan would just put his Medallion in the zippered part of his swimsuit and we’d be good to go. We didn’t have to worry about leaving anything unattended poolside (even though it would have been fine) and we could swim freely!

And get into our room after, order drinks, etc.

Princess Medallion Colors: What do the Different Colors Mean? 

The different colors of the Princess Medallion indicate one of two things: the number of cruises the guest has sailed with Princess, or how many days at sea they’ve spent with Princess.

A cruise that is 30 days could get someone to a higher loyalty status faster than someone who sails on two cruises that are seven days each.

The Princess Medallion colors are as follows:

• Blue: First-time cruiser
• Gold: Second-time cruiser
• Ruby (red): After completing 3 cruises or 30 cruise days
• Platinum (silver): After completing 5 cruises or 50 cruise days
• Elite (black): After completing 15 cruises or 150 cruise days

Customizing your Princess Medallion

There were ways to customize this fun piece of technology before your sailed and after. If you customize it at all is up to you, including when.

Before Your Cruise Through OceanMedallion App

You can order a special Medallion before you leave for your cruise. To do so, you need about two weeks for them to create and ship your customized medallion to you. Otherwise, you simply pick it up at your port of embarkation when you check in.

You can customize it within the app and choose from things like sports team emblems, dog breeds, or gemstones for your birth month. (It’s a graphic rendering of the gemstone, not the actual gemstone). These are custom “stickers” that are applied to the medallion for a little extra touch of fun.

They’re $5 and worth the upgrade if you are into customizing things in your life. If you customize your Medallion in the app, but you haven’t committed to it and haven’t checked out with the item in your “cart” before the cruise, they simply give you the basic Medallion.

Before Your Cruise: Accessorizing a Medallion on Your Own

Preparing for how you’ll carry around your Princess Medallion will ensure you’re ready to go as soon as you reach your port of embarkation . We have a few great suggestions for how to accessorize before you cruise.

We saw a lot of people with cute rhinestones or patterned lanyards they bought on their own before their cruise. We’d probably do the same next time! Here are some really cute lanyards on Amazon and others on Etsy .

Additionally, there are creative accessories for the Princess Medallions that allow you to wear them on your wrist, whether a dedicated silicone band or an attachment for an Apple watch.

Princess Medallion Accessories on Amazon

Silicone Wristband

Low-cost and available in several colors. Adjustable with buckle closure. The two-pack is great for variety!

Watch Strap Adapter

This watch strap adapter is an easy way to add the Princess Medallion to an accessory you already have. The slide-on silicone holder is compatible with most watch bands, including Apple, Garmin, Vivoactive, Fitbit Versa, Samsung Gear, and more.

Three-Pack of Sparkly Lanyards

These lightweight Bling Crystal Lanyards allow you to quickly swap your medallion to a different color strap to coordinate with your day or evening outfit, thanks to a quick-release metal clasp.

Wallet with Medallion Adapter

The perfect solution if you would rather carry your Princess Medallion in your pocket and don’t want it to be loose.

Princess Medallion Accessories Available on the Ships

When you’re on board, there’s a Medallion help desk area. There, you’ll find additional accessories to purchase for your Princess Medallion.

The options include:

• Bracelet in gold: $54
• Lanyard strap: $9 (this is a different strap than what comes with it – it’s blue and thicker than the thin white one you automatically get)
• Ocean Medallion Clip (clips onto a shirt or your jeans): $8
• Sustainable clip made from 100% ocean-recycled plastic: $15 
• Ocean Medallion Pendant – silver or gold: $44 
• Ocean Medallion Sports band (purple, black, pink, or blue): $12 
• *Ocean Medallion Sustainable band: $19 (says “Special Edition” under it)
• Ocean Medallion notebook: $15 with optional $3 insert cards. The card options included things like countries (Canada, Mexico, Germany), or celebrations, like an anniversary or “Happy Birthday” or “Happy Retirement”

*The sustainable bands were interesting. They were created from recycling hard plastics (like shampoo bottles). The bottles were upcycled to create the clip and plastic casing that could hold the Princess Medallion. Water bottles were recycled into the fabric of the bands, much like recycled fabrics for sustainable swimwear .

For even more photos of the accessories on board check out the hashtag #OceanMedallion on Instagram. But don’t forget about the cute lanyard options too if you want to opt for something simpler!

What can you use a Princess Medallion for after your Cruise? 

This is the unfortunate part that we’re not thrilled about – you can’t use your Princess Medallion for much after your cruise. (Just like when Disney World MagicBands’ batteries stop working, it’s just a bracelet with a memory.) The sustainability of the Princess Medallions definitely crossed our minds as travelers who are eco-conscious cruisers .

There is one use for it, however, that renders it somewhat useful after a cruise: it’s magnetic! So you can slap that baby up on your fridge to hold a picture from the cruise, for instance. (Until you print some photos in a gorgeous vacation album , that is.)

Also, if you buy an accessory, like a wristband/bracelet or a necklace for the Princess Medallion to go into, you can reuse it for the next cruise you go on with the new Medallion that you get for your next cruise.

But you do get a new one for each Princess Cruise you take because it’s linked to that specific sailing.

Read this next:

• Princess Spa: All About “The Enclave” at Lotus Spa on Majestic Princess
• Ship-within-a-Ship Cruise Options: Luxury Service on Big Cruises
• Stasher Bags Review: 16 Ways to Use these Reusable Bags on a Cruise

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14 comments.

Like any technology, great if/when it works, but sucks when it doesn’t, especially if everyone is counting on it to work. Just got back from an Alaskan cruise on the Ruby Princess…system crashed and lost most of the previously uploaded data before we even got on the ship; embarkation reverted to all physical/manual methods. Onboard the Medallion worked great for services/purchases, but only worked about 60 percent of the time when unlocking my cabin. System still needs some debugging before I can give a thumbs up.

Thanks for your comment, Stephen. It’s very interesting to hear what works/doesn’t and on what ships/sailings. It’s funny how we want to be so technologically advanced in the world (and companies want to be on the cutting edge of tech too) but sometimes good ‘ole paper and pens work best!

It would be really nice if the thing would work. I have rung Princess numerous times to try and get help with the Medallion App and keep getting the runaround. Every time I go into Personal Information and Documents on the app, the app goes straight to “Link your Booking” and the link is all greyed out – cancel is the only option. I have since found out that the Medallion uses the American way of dates of birth (ie MM/DD/YYYY instead of the way Australians use it DD/MM/YYY). I assume that is also why I can’t access the app. SO frustrating.

We completely hear you! And we wish all of the United States would switch their date format to match the rest of the world. 😉 When the app/Medallion works it’s pretty cool. When it doesn’t, it’s frustrating. Hopefully with time they’ll work it all out!

How can I modify my profil on the App if I did a mistake on my birthday when I created it?

You might have to contact Princess to fix that!

When can I check in for embarkation?

Hi Marilyn-Rose, I’m unsure if you are asking about check in on the app or in person at the port?

– Mikkel

Somehow we lost the security photo of my husband. I have tried numerous times and ways to redo his photo but it says it’s not available and to try later. It’s very frustrating and hubby refuses to try again. Can we do it when we get to the port for our Christmas. Cruise. The app is great but can be annoying

Hi Sheila – it’s best to contact Princess Cruises directly for the answer to that question. We don’t know the answer, unfortunately. – Mikkel + Dan

We are on our last day of our Christmas cruise on the Princess Sky. The app was functional, and worked as expected most of the time. The medallions were flawless on board, but didn’t connect with several onshore vendors. I loved having the automated cabin entry!

We absolutely loved that it welcomed us to our room. Great to hear you loved it as well and that the app worked as expected! That’s great news. Thanks for your comment, Bernadine!

Thanks for this info. Suppose you have a bunch of relatives across 20 cabins. Is it easy to send a single message to all parties in your group, or do you have to select each recipient individually? What if you want to assign cabins in two groups (maybe Hatfield vs McCoy)? Say ten in one group and ten in another — then send a message to only one of those groups. If that were possible, would it still be fairly easy to send a message just to one party?

Hi Jon! We’re not sure because we have never tried! But if you’re onboard and test this out, let us know! 🙂

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• CruiseMapper
• Cruise news
• Cruise Industry

The Princess Cruises app replaces outdated MedallionClass app

Carnival Corporation 's luxury brand/subsidiary Princess Cruises is poised to overhaul the onboard guest experience through the introduction of its new application. This advanced application, named the Princess Cruises app, is designed to replace the outdated MedallionClass app , presenting passengers with an array of enhanced features and functionalities.

The launch of the new app coincides with the implementation of Starlink internet across the Princess Cruises fleet, positioning the cruise line as a technological leader. These advancements contribute to the brand's strategic goal of reinforcing its status as a globally advanced and customer-focused cruise line.

Initially scheduled for release on December 1, 2023, a slight delay in development has shifted the launch date by a few days. Passengers can now anticipate downloading the app from Google Play and the App Store in the coming days, marking a step toward an improved cruising experience.

The new app is part of Princess Cruises' strategic initiative to enhance guest interaction and convenience. Featuring streamlined navigation, intuitive service access, and a updated user interface, the Princess Cruises app aims to provide a high level of functionality and usability. Notable changes include the rebranding of services such as "Dine My Way" to "Reservations" and "JourneyView" to "My Journey," aligning the app more closely with guest preferences.

Existing MedallionClass app users will experience a seamless transition to the new app, as their profiles and preferences will be automatically migrated. The MedallionClass app will remain operational until February 2024 for cruises during that period, after which it will be retired.

In conjunction with the app launch, Princess Cruises introduces Starlink Maritime internet, promising to revolutionize internet connectivity at sea. Starlink equipment has been deployed on several Princess Cruises ships, including Discovery Princess , Grand Princess , Royal Princess , Sky Princess , and Sapphire Princess , with additional installations planned. This integration aims to deliver high-speed and reliable internet service, addressing connectivity challenges associated with the older MedallionClass system.

• Princess Cruises

Medallion app login question

By gottagocit , January 12, 2023 in Princess Cruises

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When first beginning to use the app it asked for a login & password. The Princess.com login doesn’t work. At least it wouldn’t for us. However just as on Princess.com we were able to enter the booking ID and last name and were taken to our booking. Each time we’ve come back to the app it has kept our voyage info and took us directly to it.  However I’m not sure if we do not create a new login for the app will there be any features that aren’t available once onboard or is there any particular issue that we’ll discover later?  I just hate to create another login and password to keep up with if it’s not necessary. 

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Not necessary

I just stay logged in with my booking number

I never log out

Don't overthink this

Does your password have a symbol in it?  If not that could be the reason.

I had used my regular Princess password in the app successfully for 5 cruises since the restart.  I logged out at one point because the app was glitchy and tried to log back in while preparing for cruise #6.  I couldn't.  Instead I logged in with a booking number for a while.

Then I noticed that on the password screen it was looking for a password that included a symbol and mine didn't have one.  I went to Princess.com, changed my password to include a symbol, then logged back into the Medallion app and haven't had logon issues since.

Pretty sure that the web page has that requirement now too but that seems to have grandfathered the old passwords whereas the app didn't.  Not sure if this is your problem but thought it was worth mentioning.

Rick&Jeannie

I think @azbirdmom  has nailed this...  The same login credentials are *supposed* to work...but the app dev idiots apparently did not bother to coordinate the "rules" with the website folks!  🙄   A LOT of that going around!

1 hour ago, azbirdmom said: Does your password have a symbol in it?  If not that could be the reason.

Wow. Very good observation and idea. Thanks for the suggestion. 

I’ve just tried to change the password on the website. Unfortunately after going through the “link” and requesting a reset per their instruction I got to the point of entering the new password and can’t get beyond “Having technical difficulties, please try again or call Princess…..”

Hopefully I still have a working password and can try again later. Ugh!!

6 minutes ago, gottagocit said: Wow. Very good observation and idea. Thanks for the suggestion.    I’ve just tried to change the password on the website. Unfortunately after going through the “link” and requesting a reset per their instruction I got to the point of entering the new password and can’t get beyond “Having technical difficulties, please try again or call Princess…..”   Hopefully I still have a working password and can try again later. Ugh!!

Oh no, so sorry it's not cooperating.  I hope that it resolves itself and you don't have to call 😞  .

I use the booking number.  My website login password doesn't work on the app.  I can log into the app with the same user name I use on the website but I have two different passwords. Go figure.  And if I try to change the password on the website, to match the app, it loses all my account info and thinks I am a new user.

So I just gave up and use the booking number.

I was very careful to use a good password (which uses character(s) for both the website and the app...I use the same set of credentials for both.  Easier to remember that way.

2 minutes ago, Rick&Jeannie said: I was very careful to use a good password (which uses character(s) for both the website and the app...I use the same set of credentials for both.  Easier to remember that way.

My account on Princess website is years old. When I tried to use the same password for the app, it wouldn't let me because it had different criteria , then I couldn't change the website one to match or lose everything. Its all just really bad IT

4 minutes ago, FLAlaska said:  Its all just really bad IT

Yes it REALLY is!  I retired from IT...I cringe at almost every "enhancement" that they push out.  I really don't think they are doing any real testing before pushing something out "live".

That being said...you *should* be able to change your web password.  I did.

9 minutes ago, FLAlaska said: My account on Princess website is years old. When I tried to use the same password for the app, it wouldn't let me because it had different criteria , then I couldn't change the website one to match or lose everything. Its all just really bad IT

I had the same result when trying to change mine today. Still can’t do it a couple hours later. 

Maybe they've been "improving" it again!  😠

3 hours ago, gottagocit said: I had the same result when trying to change mine today. Still can’t do it a couple hours later. 

I had the "technical difficulties" message when I tried to log in to princess.com on my phone.  But I tried on my laptop (Chrome browser) it slowly let me in.  Something is definitely going on today.  Well something goes on every day, it just seems a little worse today!

seeyouinthesun

I suggest just using your booking number. 

• 7 months later...

I could not log on to the app using my email address and password (same as I use on the web) but I was able to long on to the app by entering my username into the email address box and then entering my password. The Princess app seems a little wonky to me.

On 1/12/2023 at 3:23 PM, Rick&Jeannie said: I was very careful to use a good password (which uses character(s) for both the website and the app...I use the same set of credentials for both.  Easier to remember that way.

Princess is setup to use same Userid and Pswd for both the App and Princess.com.  No one should be attempting to have different Id and Pswd.

On 1/13/2023 at 6:49 AM, seeyouinthesun said: I suggest just using your booking number. 

Note for folks that the App appearance has changed.  This guy would put me to sleep if I had just had six Cokes or coffees.  LOL.

I don't have any issue with logging on to the Princess web site; the problem is that it doesn't accept my booking number, [which is valid].  Three calls to Princess and even though the "navigator" said all is fixed, it's not!  My question is---is it too early, (cruise is for next March) to complete the app?  Does Princess say, 'the cruise is scheduled for next March, we have plenty of time to fix this, let it go'?  Even though the cruise at least 7 months away, I like to have things in order now. Is it too much to ask? What do ya think?  thanks all.  

No, it is not too early.  Have you tried the web version of the App logging in with Name, BD, Booking Number.

There are different versions of the app?  Didn't know that?

 I think there's only one Princess app for the Medallion.

Oceansaway17

Nothing works for me whether it is my web logon or my booking number

I get server down message or our records do not match. Yet I go to my computer and can log on.

also when looking for the app on App Store I never see the button to GET.

worse app ever as I have. I issues with Royal or Disney.

4 hours ago, Oceansaway17 said: Nothing works for me whether it is my web logon or my booking number I get server down message or our records do not match. Yet I go to my computer and can log on.   also when looking for the app on App Store I never see the button to GET.   worse app ever as I have. I issues with Royal or Disney.

Back in 2019 on a Princess cruise had absolutely no issues with setting up/using the Medallion app.  Not in 2023-- agree-- the worse!

6 hours ago, Pickels said: There are different versions of the app?  Didn't know that?

Okay, put it this way.  There have been scores of versions of the App released, but only one version is official at a time and only one version - be it the most current or not - lives on your device at any moment.

SOME of the App functions are available on a second platform (web access from a browser) with all functions delivered in the smart device App (Play Store sourced). 

The Web version has the Ocean Ready functions, plus DineMyWay (DMW).

6 hours ago, Pickels said:  I think there's only one Princess app for the Medallion.

The Web version is limited functionality - as I mentioned above.  It has a different look/feel.  It doesn't always perform tasks the same as the App.  For example, something might work smoothly on one platform, but not on the other.  Logging in might work fine with one and not the other.  It's a mystery, but we don't know the system architecture.

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Medallion App Login Issues - Unable to use userid/password to logon

By Ken the cruiser , February 23, 2022 in Princess Cruises

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Ken the cruiser

I apologize for opening another Medallion App thread, but at the same time I didn't want to hijack an existing one either. Both my DW and I have an iPhone 8 running on OS 15.3.1 and have the latest Princess Medallion App loaded. Here's our issue.

We cannot log onto the App using the Princess userid and password. It just sits there. As a suggested App alternative, I tried logging on using our latest April 26 booking. Again. no luck. However, both of us were finally able to logon using any of our other 3 bookings scheduled later on in the year. Then once we were logged in, I clicked on my picture which then allowed me to select any of our 4 booked cruises listed under "My Journeys", to include the April 26 cruise. We were then able to complete the Apr 26 cruise check-in process, or as much as they would allow.

Since we have found this workaround, it's no big deal. But we were just wondering if anyone else has run into these App login issues? If so, were you ever able to resolve the issue of not being allowed to logon to the App using your Princess userid and password?

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That is totally weird! I'm glad you found a workaround. I haven't seen this myself, and I hope I never do.  😄

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