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Qatar Airways Q.C.S.C., QR (known as "Qatar Airways")

Flight listing policy and procedures, visas and passports and api.

• Embargoes & Restrictions

Flights excluded

Boarding policy, check-in times, through check-in, useful extra information.

• New Listing site for QR flights   https://stafftravel.qatarairways.com.qa  
• Rebate ticket listing can be done on New QR listing system, for staff holding own carrier issued tickets (IET).
• For tickets issued thru Myidtravel system (NIET),  listing or changes can be done thru Myidtravel itself. 
• Travelling staff/family should ensure that they hold a valid passport and relevant visas for their intended destination and/or scheduled points en route, incase off-loading becomes necessary.
• In the absence of valid passport / visas, staff passengers may be denied boarding.

Embargoes & Restrictions

• Children under 12 years of age are not allowed to travel in Business class, even if accompanied by an Adult.
• All QR flights operating to and from Dubai “Al Maktoum Airport (DWC)” are not eligible for Staff rebate tickets . Due to this, listings cannot be done on DOH- DWC -DOH QR flights.
• QR flight series QR3500-6999 is excluded (subject to change/modifications). 
• All flights not operated by QR. 

Checked baggage

For rebate tickets issued thru Myidtravel , Check-in baggage will be as mentioned in ticket. 

For tickets issued manually as per ZED Agreement (IET), check-in allowance to be mentioned in ticket as below.

Economy Class

• For weight concept sectors - 30kgs/per pax.
• For piece concept sectors - 2 pieces, each not to exceed 23kg and a maximum dimension of 158cm (62in).

Business class

• For weight concept sectors - 40Kg / Per pax.
• For piece concept sectors - 2 pieces, each not to exceed 32kg and a maximum dimension of 158cm (62in).

Cabin Baggage

• As per Qatarairways.com
• As per industry practise ZED passengers will have lower priority over QR revenue passengers.
• QR staff will have a higher priority over other airline staff holding ZED tickets.
• For Confirmed Bookings: QR web site www.qatarairways.com.qa
• For Standby Bookings: Report to Check-in counters with listing.
• Not available for Standby (or "Space Available") passengers.
• QR Stations have obligation to refuse improperly dressed ID passengers.
• Staff and their families are required to wear “Smart Casual”. Clothing should be neat, free of damage, well maintained, appropriately fitted, and in good condition.

Acceptable attire as below:

• Smart jeans/denim and chinos that are neat, plain and appropriately fitted are acceptable in any cabin.
• Polo shirt, collarless plain T-shirt, collared shirt, blouse, smart dress or skirt (knee-length or longer).
• Sneakers/trainers/boots that are plain, color neutral and overall presentable are acceptable in any cabin.
• Smart Casual ladies' sandals (flat or heeled) similar to those that would be worn to the office.
• Full professional national dress (male & female Qatari, GCC or other nationalities) including appropriate sandals.
• Children aged 12 years and below traveling in any cabin are allowed to wear more casual clothing (i.e. shorts, T-shirts, running shoes).

Strictly not allowed for all cabins is shown as below:

• Jeans that are dirty, or too distressed, with any holes or rips.
• "Overly revealing" clothing, sweatpants, sportswear attire, beach clothing, and any kind of shorts or athletic or athleisure wear.
• Flip-flops, sliders, beach slippers, croc-style shoes/sandals, Birkenstock-style sandals.
• Clothing that is vulgar or violates community standards or decency is never appropriate, including items that have words, terms, or pictures that may be offensive to others.
• Hats of any kind, including caps.
• Any tight, short skirts or dresses above the knee, see-through, revealing and sleeveless clothing (shoulders must be covered).
• Tip: To avoid last minute inconveniences owing to dress code issues and unnecessary debates during boarding time, please refrain from using attire that may be misunderstood as restricted.

  Special service requests

Special meals

• It is not possible to pre-book special meals for rebate/standby passengers.

Seat requests

• Seat requests not permitted on Staff Travel. However, if the flight is wide open, the check-in staff may ask your option for an isle or window seat, but this is subject to availability.
• Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements, if any.

Infant safety seats

• Use of safety seat for an Infant is not permitted on board.

Unaccompanied minors

• Not permitted.
• No other Special service requests is permitted when travelling on Standby / Space Available tickets.

Upgrade policy

• Please do not ask any QR staff for an upgrade.

Flight deck

• Acceptance of any person in the flight deck of QR Aircraft is prohibited.
• Comprehensive Travel Insurance recommended for passengers own benefit, as QR shall not compensate for any injury, illness or loss of money, documents or other personal possessions etc. during the passengers stay away from home.

Class difference refunds

• Class difference refund is not given, if staff passenger traveled on a lower cabin than the ticketed cabin.

  Back-up tickets

• QR expects all interline employees and/or their eligible nominees to carry back up tickets issued by their respective employing carrier.

Aircraft configurations

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• Qatar Living Lounge

qatar airways staff travel

hi ... what to say about qatar international airport.... the worst customer service i have ever come through.. n the staff at check in counter was such a horrible person...they make the staff wait for atleast 2 hours before the departure time, but just before 15mins to departure the staff at the counter will turn up saying that the staff to travel came late to the airport.... he was a A.. >>>. n the airport ohh my god the electricity went off for more than 10 mins twice... as it was time to departure for the flight..

• Share : Share

thanks comfymum :)

i have rasllly bad experience in qatar airways check in counter in NAIa A airport, when i visited my girlfriend their... when im about to leave all b=my baggase the QR Staff is asking me for money down under the table.. so i gave him 100$ bcoz i have no bills, and i have an excess of babggage to make the long story short, i just gave him the money for me to board sop easy... please QR mangement please orient your QR staff to stop this mess under the table payment.

hey faheemi07  i cant understand that how can u left your job so soon, b'cause in qatar airways u need to sign a 3yr open ended contract, than how can u resign in just 10months???

I am agree with all of you & that is my personal experience in the Qatar Airways because I am the ex employee of the Qatar Airways.That is worst airline the the earth, Unprofessional management and worst policies, no benefits and just the playing with employees as a free ticket. I was joined the Qatar Airways on March 2010 and left the company Dec 2010.

Thanks all of you to have good remarks about cheep labor company.

i heard that even FA-flight attendant,they are BIg bitch!

My understanding is that baby was complaining as a Qatar Airways employee about the treatment she got from the airport staff when she recently traveled as a space-available, non-revenue passenger (of course I could be wrong, that's only my rough translation.) As an airline employee she would have been told that her travel was a privilege and that all other passengers had priority over her in terms of boarding and services. Baby, if this is the case, please be careful. If you are a QR employee, do NOT complain publicly about your job or your airline. That is expressly against airline policy and you could find yourself on a one-way flight very soon!

From the point of my view QA are giving the best services as much as they can, so far I haven't had any bad experience from them.

unfortunately Baby222 had a bad experience and she shared in the forum it doesn't mean Fubar you just hurt them through your words. QL can be used by anybody it doesn't mean you should only know english, as far as you understand what is the question or topic.

just help others with your point of view."No body is perfect"

Baby222 just try once again with QA, I am sure you will get some good feedback next time.

Have a gud evening,,

"Winners never quit, quiter's never win"

I must be really drunk, because I can't make any sense of that?

All I'm saying is that someone appears to be complaining about something, and I pointed out that perhaps this could be due to his/her language skills.

Is there anyone who can actually tell me what this post is about?

fubar your not reading between the lines..u dont have the right to judge the opinion of others...i see ...ur only at the cover of your color..

All of your posts are negative about Qatar, why? You're kidding yourself.

what do they need revenue for every body knows the money to fund them comes from oil and gas so why do they need t6o depend on revenue they are semi goverment

Baby222 clearly from your post , it looks like you are not actually a Qatar Airways staff hence you do not realise why Full paying passengers are more important than staff travelling, If it wasnt for the company taking care of things like these it would be going bankrupt or downsizing its staff like what most other airlines are doing with the recent financial crunch.

I have a question... were you speaking in English to the airport staff? If so, no wonder you got screwed around. I've tried reading your post over and over, and I cannot work out what the hell you are trying to say.

Try finding a site that will let you post in your mother tongue. Perhaps then people will be able to understand your writing, because clearly English isn't something you are very fluent in.

yes i agree with u even the airports worst but the qatar airways services great...specially stewrdess they all awesome...

Baby, you mean that QR doesn't treat non-revenue staff travelers the same as full-fare paying, revenue-generating passengers? Welcome to the airline world, babygirl!

it would be a different case i have a friend in eithad who tells me that they treat their employees very nicely.well sorry to say in the case off qatar airways they threat their employees like shit anyway the company also is not very good heard a lot of nasty things abt it.

the airport is to small well the airline is intrested only in making profit they dont care abt staff .profit is the name of the game

I think they are great. You're kidding yourself.

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Qatar Embassy in

Moscow - russian federation.

• Travel Guidance

Qatar Airways

Qatar Airways operates two flights daily from Moscow to Doha and tow flights from Doha to Moscow.

Prisninskaya Naberezhnaya 6, Building 2, 38th Floor, Room 45.

Telephone: +74959810077

Fax: +74959810785

• Office Address at Domodedovo International Airport:

Domodedova city on the outskirts of Moscow, third floor office no. 5290  

Telephone: +74955439962 , +749526428807

Fax : +74956428808

Qatar Airways

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Important Qatar Airways staff travel note

Making staff travel easy and stress-free, like it should be!

• Destinations
• Fifa World Cup 2022 (Travel Packages)
• Economy Class
• Meals on Board
• First Class
• Business Class
• Liquid Carry
• Child Baggage
• Additional Baggage
• Restricted Baggage
• American Express
• Click to Pay
• Western Union
• Choose my Seat
• Group Booking
• Cancellation Ticket
• Boarding Pass
• Late flight (delayed)
• Canceled Flight
• Overbooking
• Missed Connection
• Duty-Free (On Board)
• Flight Status (Tracking)
• Contact Numbers
• Qmiles Calculator
• Earn Qmiles/Qpoints
• Buy Qpoints
• Buy Extra Baggage
• Gift Qmiles
• Cash + Qmiles
• Validity of Qmiles
• Redeem Qmiles/Qcredits
• Transfer Qmiles
• Claim Qmiles (Missing)
• Family programme
• Student Club
• Beyond Business
• Security Control
• Unaccompanied Minors
• Traveling with Animals
• Prayer Rooms
• Restaurants
• Currency Exchange
• Special Assistance
• Shopping (Stores)
• Sleep Lounge
• Tracking (Departure)
• Tracking (Arrival)
• Recruitment
• Claim Baggage

Qatar Airways Office in Singapore

Located at 3 Church Street, in the prominent Samsung Hub building, the Qatar Airways office in Singapore epitomizes the airline's commitment to delivering top-tier customer service and proficient travel management. This office is a vital connection point for Singaporean travelers to Qatar Airways' extensive international network, known for its personalized and efficient flight reservation services.

The team in Singapore excels in crafting travel solutions that cater to a wide array of customer needs. From arranging intricate global itineraries to accommodating last-minute travel plans, the office ensures that every journey with Qatar Airways is synonymous with comfort, efficiency, and the highest service standards. Leveraging global expertise with an understanding of local travel preferences, the office in Singapore stands as a testament to Qatar Airways' promise of a superior travel experience.

Singapore Office Contact Information

• Address location : 3 Church Street, Singapore 049483, Samsung Hub Singapore #13-01
• Email : [email protected]
• Phone Number : +65 31579795

Traveler Needs and Services from Singapore office

• Providing quick and efficient assistance for urgent flight bookings.
• Handling comprehensive arrangements for group and family travel.
• Offering a range of fares to suit various travel preferences and budgets.
• Assisting passengers requiring special services for a comfortable journey.
• Ensuring safe travel arrangements for unaccompanied minors.
• Customizing services for passengers with specific health considerations.
• Facilitating changes in flight dates and destinations upon request.
• Updating passenger details for existing bookings as needed.
• Assisting with the rescheduling of flights due to personal emergencies.
• Addressing complications arising from flight delays or cancellations.
• Helping passengers with rebooking and finding alternative travel options.
• Advising on Qatar Airways' excess baggage rules and associated fees.
• Handling inquiries about special or oversized baggage.
• Clarifying details on standard baggage allowances and restrictions.
• Streamlining the check-in process to enhance the airport experience.
• Offering guidance on airport security and boarding procedures.
• Providing information about airport facilities and lounge access.
• Assisting with inquiries about flight schedules and operational timings.
• Offering information and support related to Qatar Airways’ loyalty programs.
• Helping travelers understand loyalty program benefits and point redemption.

One Reply to “Qatar Airways Office in Singapore”

Dear Qatar Airways & Royal Air Maroc,

My name is Nafia, your paying passenger from Singapore. I am writing to you to feedback on some issues and I am expecting some explanations to be provided.

On 17th May 2024, my husband and I flew Casablanca [CMN] – Doha – Singpoare [SIN].

BOOKING The flight from CMN to Doha was Royal Air Maroc which we understand which is subcontracted by Qatar Firstly, there are Qatar Airways flight from CMN to Doha but why were placed in Royal Air Maroc? There was no choice given to us while booking this round trip. We booked directly from Qatar website. It feels like we are ripped off for paying for Qatar but getting Royal Air Maroc which seems liked a budget airline.

CUSTOMER SERVICE

We encountered 3 bad service during 1 trip.

1. During check in, we had 2 luggage which were 9kg and 30 kg. Knowing we are allowed to check in together, we have kept within the baggage allowed. No hand carry eithers. We placed the first luggage, and it has passed thru the conveyor. The 2nd luggage was placed on the weighing scale and your check in staff mentioned each luggage is kept at 23kg max No where in our printed ticket that is sent by Qatar Airways via email mentions that.

When we informed the staff we are not aware of this term, she said this is a Air Maroc policy. If we are not able to comply, we can go and book Qatar Airways. Trust me if given a choice, we don’t even want to fly Air Maroc. But the fact your front line staff able to say that to a paying customer is a bad start but it gets worst.

We then mentioned okay in that case, we will stuff 7kg of stuff into the the smaller luggage which only weight 9kg. That is when she said oh she has pushed that. Yes I agree we should have placed the bigger luggage first but I definitely think customer service training is not existant in Morroco cos she said “that is not my problem”. She was very reluctant to give her name but in the end she mentioned “Dunya” God knows if that is the truth. We checked in at row 53 on at 10:30 local time.

She then mentioned she is able to retrieve the bag but may be 1 hr wait. We had time cos it was only 10:30 and last check in was 13:30 but before we proceed, we double checked. Like if the baggage will come back here etc. At first, with her stuck up behavior she said yes around 1 hr but when my partner asked again, she said oh she will cancel the check in, retrieve the baggage and we will not fly today. I was that close to ask if she had any common sense or logic. I controlled myself and guess what she blabbed. “If you wish to fly today with same baggage, you can directly book another Qatar Airway flight”

I plead you this staff to be trained.

2. Second encounter is during boarding. The que was long to board. I was patiently waiting for my turn like everyone else. That’s when a ground staff spotted my belly and asked if I was pregnant. I was indeed 5 months pregnant so she requested me to go the front. At first I thought oh how nice and observant. Of course my judgements were betrayed. The reason I was asked to go to the front was not because they thought priority should be given to a pregnant lady. All she wanted was to cast me for documentation which is fair. But the issue is I went to the front and the lady scanning was still focus on scanning other passenger’s boarding pass. The entire line/flight! If I waited in the line like how I initially did, my turn would been faster.

How inconsiderate.

3. In the flight, the economy staff crew were all males. All of them looks so uninviting. No smiles at all at any point of time from boarding the flight, to serving meals. When asked for plan water, he gave 20% of a small cup. Honestly, I think infants need more than that what more an adult. Also in the middle of the journey, we rang the bell repeatedly but not a single time the air steward came to us for assistance

Air Maroc was a utter disappointment. My 12 days stay in Morroco was good but the last mile left a bad impression. I want Qatar Airways to be aware of their subcontractor’s standards and provide explanations to this.

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