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Indus basically ruined much of our “The…

Indus basically ruined much of our “The Best of the Amalfi Coast” trip taken this September, 2021. We booked the trip primarily to visit Positano and Ravello, close to Amalfi, Italy. Indus listed possibility of visiting these sites in its advertising as well as trip itinerary. Instead of working with us about arranging to visit these towns, Indus gave us assorted erroneous information, including that excursions had been cancelled to those villages because of Covid; that their Italian contact said we would need to pay $1000–$1500 to pay to charter boat; that no other way available to visit sites. All wrong information. When we were in Amalfi, we easily contacted the ferry and paid about 18 euros round trip for the trip to Positano. This was only the beginning of the many problems, most of them costing us more money. The driver did not meet us in the usual place at the airport. When we finally located him, he said that Indus’ instructions in their itinerary outdated. Indus did not respond to our emergency communication before we finally located the driver. Indus did not provide transportation to the Coliseum or Vatican tours as stated in the itinerary. Instead, we had to pay for round trip taxis. Indus did not provide transportation to the train station. Indus made reservations for both me and my friend (73 years old each) in separate railway cars. I was surrounded by empty seats. There was no reason to separate us. Indus did not respond to my emergency email after my friend missed the train. Indus booked us a hotel in Atrani where we had to climb a steep 81 steps to reach the hotel. We would never have agreed to that climb, as it could have been very dangerous for us. The hotel in Atrani where we were booked told us that there was no shuttle or taxi service to Amalfi. We had to hire a driver at 20 euros a trip to take us or take a steep walk including on a side of the road and a dark tunnel with no sidewalk to have reached Amalfi. Italy’s traffic is dangerously aggressive and we did not want to walk. Indus’ communication was terrible and they didn’t work with us about the problems they created in our trip. Very poor and at times non existent customer service for a very expensive trip. Also, Indus’ agent was almost impossible for us to understand, and my friend and I are native English speakers. We made it clear we could not understand him to no avail. Around $3000 each for this eight day trip. Unbelievable stress.

Date of experience : September 26, 2021

Hi,today i travelled from Bangalore to…

Hi,today i travelled from Bangalore to allaggadda,i felt soooo bad for indus travels,i didn't understand why they changed the bus after 6am,my destination time at 6 am but that time bus people asked to us change the bus ,it's tooooooooooo badddddddddddd service , don't prefer this travells compare to this travels government buses are more better than this indus travels,i will say all don't prefer this bus any cost ,one of the waste travel service .....

Date of experience : October 05, 2022

Reply from Indus Travels

You have posted for wrong comapny as we do not opearte bus service!

Do NOT book with this company

I paid a deposit of $1549.00 when I made my booking on 9/22/22. I received confirmation from Indus Travel on 9/22/22 that my booking was confirmed. On 10/4/22 I received an email from Ravi Yengkokpam that unfortunately your partner in Kenya is unable to accommodate this travel date and to consider doing it on a private basis. I had tried emailing Ravi back and scheduled a callback from him as well. I received an email from Monica Kanengoni that Ravi was out of the office, but they would look into other options and get back to me with those options in a couple of days. I heard nothing and emailed again on 10/11/22 and 10/12/22 that I had not heard back or gotten any options. On 10/13/22 Ravi emailed me that they need at least 3-4 passengers to travel that day and to wait 75 prior to travel date. No information regarding prices for private tour, no option to switch the travel dates. At that point I called Ravi and spoke to him on the phone. He was rude and unhelpful. He kept reiterating the travel dates that I booked because these dates were offered on their website, were actually not available and there was nothing he could do until 75 days prior to travel. There is nowhere on their website or their terms that state tours are NOT GUARANTEED UNTIL 75 DAYS PRIOR TO DEPARTURE. He did not have pricing or an option for a private tour and said there was nothing available in March but we can wait until 75 before departure and see what might be available then. I said that was unacceptable and asked what my other options were. He said he could offer me a voucher for $1,549.00 for future travel. Future travel??? I was trying to book a trip to Kenya through your company for March and couldn’t! I asked to speak to a supervisor. He refused to transfer me, but would have one call me back in a couple of hours. I did not hear back from anyone, so I filed a dispute with My credit card company . Rachel called me back on 10/14/22 who apparently is a supervisor. I advised her I wanted to cancel because of what was told to me by Ravi, and that I wanted to be refunded. She asked if I could be flexible with the dates in March, which I said yes. I had already told Ravi this, but was told there was nothing else available and I would have to wait 75 before travel. She said that was incorrect, and that she would contact their partner in Kenya and rebook to a confirmed tour in March or would have my deposit refunded to me. She asked that I give her 2 weeks, and if they could not accommodate that I would get a refund. She also said she would give me updates. I heard nothing. I called Indus Travel 2 weeks later and left a voicemail which was not returned. I received a letter from my cc stating I need to provide more documentation since the booking is not canceled. I emailed Rachel again today, 11/15/22 and said I have not heard back from anyone at Indus travel and would AGAIN, like to cancel my booking and be fully refunded. Her response was since I had disputed the charges, this was between their accounting department and my credit card company . I have tried calling the accounting department several times and keep getting disconnected or told they can not transfer me. My cc company can not dispute charges because the booking was not canceled, however if I cancel per Indus terms and conditions, I forfeit my deposit. I have seen the email correspondences between Indus and their partner in Kenya. Not only can Indus not guarantee my booking 75 days out, THEIR PARTNER won’t guarantee it until 30 days out because my booking is only for 1. NOWHERE on their website or your terms does it say bookings are not guaranteed until 30 days prior to departure for single travel. Not to mention I’d have to pay my balance of 1600.00 75 days out for a trip they can’t guarantee. It’s a scam company.

Date of experience : September 21, 2022

Thieves, deceivers, heartless!

THIEVES, DECEIVERS, LIERS, SCAMMERS, stay away! I booked a Scotland trip at Indus using their website for me and my wife back in May and the trip was going to be in August. We planned to augment as we will be arriving before the start day of the package and staying a few more days after its end date. I paid close to $1900. I waited for a week for them to send me my itineraries and hotel bookings and when none arrived I contacted Indus because I needed the hotel bookings so I can book the other itineraries. I then asked for the hotel bookings but to my surprise, they said they will send it to me 3 weeks before the trip would start - which would not work for us because we had to book other hotels and wed have to know the locations of the hotels from Indus in order for us to plan the others. I told them that I would like to cancel. They told me that the reason it takes time is because they “would like us to have the best experience”. I told them I could wait another week and gave them until Wednesday the following week and if the itineraries are not ready, I will have to cancel. One week later, that was a Wednesday, there were still no itineraries. I contacted them at 3PM, Boston time still nothing. I called my credit card company and filed a dispute. Immediately after that, I received an email from Tanya containing proposed itineraries but no confirmation from the hotels. She begged several times via email and voice mails and asked me to cancel the dispute because my credit card company was holding the payment. I considered and I agreed to try and work it out and give them a chance and so I called by credit card company and cancelled the dispute. About three weeks later, I still did not receive my confirmed itineraries from Indus and so I contacted Tanya how it was going. She said that the payment hasn’t come through from my credit card company. At that point, because it was getting to late, I asked, through their website chat, if we could just really cancel this time because obviously it wasn’t working out. She agreed that they will cancel all services. I clarified if they were still going to charge me because I did not want to lose my money. She said no. I took screenshots of the chat so I can have a proof. A weeks later, I realized that my credit card company has paid Indus and when I contacted them and explained to them that the transaction has been cancelled, they wanted a cancellation receipt from Indus. So I contacted Tanya and asked for a refund receipt to show my credit company. At that point she started denying our agreement. In short, they were begging me to cancel the dispute but once they got the money, they ran away with it. I called them and emailed them - Tanya denied our agreements because they were either verbal or via a chat and those are not accepted as evidence by financial institutions. They took my close to $1900 would not try to work things out, they just wanted the money! THIEVES, DECEIVERS, LIERS, SCAMMERS, stay away!

Date of experience : December 14, 2019

• Indus Travels
• North America

All North America Trips by Indus Travels

25+ North America tour packages operated by Indus Travels during 2024/2025, having customer 5 reviews. Get the best price for Indus Travels's tours on Bookmundi.

Showing  26 Trips offered by Indus Travels

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