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Online services for airline employees (staff travel)

As an airline industry employee where can I find help with my personal admin and/or booking staff travel concessions?

Serving and retired employees of British Airways:

Please refer to the BA intranet -  my.baplc.com - for all Staff Travel and Employee Self Service functions.

If you're a former staff member/retired, the Touchdown website  has all the information you need, with a special staff travel section within the "Help" area.

You'll need your staff number/user ID and a BSAFE password to log into this system. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000.

Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site.

Employees of other airlines:

Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com  . Please contact the interline/staff travel team within your own airline if you have any problems listing with your ticket.

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News | Transport

British Airways furloughs thousands of staff following delays to travel

British Airways has furloughed thousands of its staff, citing delays to travel as the reason behind its decision.

The airline confirmed on Thursday that a large number of its workers – including management staff – have been put back onto the scheme.

Workers were being brought off furlough ahead of the summer holiday period after the Government set May 17 as the date for the restart of international travel.

However, no top holiday destinations are on the green list, meaning travellers returning from places such as France, Spain and Italy must quarantine at home for 10 days.

A large number of BA staff were already on furlough before the latest furlough decision took place, it is understood.

The firm has called for the Government to open international travel “as soon as possible” and add “low-risk” nations such as the United States to its green list.

It confirmed reports that more members of staff are to go onto the flexible furlough scheme and work part-time.

A BA spokesman said: ​”Like many companies we’re using the furlough scheme to protect jobs during this unprecedented crisis.

“However, it’s vital the Government follows its risk-based framework to reopen international travel as soon as possible, putting more low-risk countries, like the US, on its green list at the next available opportunity”.

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It comes as Airlines UK, a trade association representing UK carriers, argued furlough support for aviation workers should be extended until April next year.

In a letter to Chancellor Rishi Sunak , the industry body said airlines have made pre-tax losses running into billions of pounds and announced more than 30,000 job cuts during the coronavirus pandemic.

The furlough scheme, which pays up to 80% of wages, is due to end on September 30, but the letter called for it to be extended until the end of April 2022.

British Airways welcomed an announcement on Thursday that Prime Minister Boris Johnson and US President Joe Biden will launch a taskforce to make recommendations on safely restarting international travel.

BA boss Sean Doyle said the announcement was “a step in the right direction”, but added: “We are now at a critical point and need action without delay, including clear criteria and a timeline.

“Anything other than this could result in tough consequences.”

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British Airways furloughs thousands of staff following delays to travel

• Heathrow Airport
• British Airways
• Coronavirus
• Friday 11 June 2021 at 12:50pm

British Airways has furloughed thousands of its staff, citing delays to travel as the reason behind its decision.

The airline confirmed on Thursday that a large number of its workers - including management staff - have been put back onto the scheme.

Workers were being brought off furlough ahead of the summer holiday period after the Government set May 17 as the date for the restart of international travel.

However, no top holiday destinations are on the green list, meaning travellers returning from places such as France, Spain and Italy must quarantine at home for 10 days.

Portugal to be taken off travel green list and added to amber list

A large number of BA staff were already on furlough before the latest furlough decision took place, it is understood.

The firm has called for the Government to open international travel "as soon as possible" and add "low-risk" nations such as the United States to its green list.

It confirmed reports that more members of staff are to go onto the flexible furlough scheme and work part-time.

A BA spokesman said: "Like many companies we're using the furlough scheme to protect jobs during this unprecedented crisis."

It comes as Airlines UK, a trade association representing UK carriers, argued furlough support for aviation workers should be extended until April next year.

In a letter to Chancellor Rishi Sunak, the industry body said airlines have made pre-tax losses running into billions of pounds and announced more than 30,000 job cuts during the coronavirus pandemic.

The furlough scheme, which pays up to 80% of wages, is due to end on September 30, but the letter called for it to be extended until the end of April 2022.

British Airways welcomed an announcement on Thursday that Prime Minister Boris Johnson and US President Joe Biden will launch a taskforce to make recommendations on safely restarting international travel.

BA boss Sean Doyle said the announcement was "a step in the right direction", but added: "We are now at a critical point and need action without delay, including clear criteria and a timeline.

"Anything other than this could result in tough consequences."

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How to Get Cleared on Standby

Working for an airline provides a great opportunity to travel the world for a significantly reduced cost, but the process of flying standby can be daunting. While you’re anxious to use your travel benefits, you’ve probably heard horror stories of days spent stranded in the airport as flights go out full. But the good news is this: with proper planning, flexibility, and a pinch of luck, you can be sleeping under the stars in your dream destination instead of under the bright lights of the airport terminal. Read on as our guest blogger Josh from Cleared List shares some of his best tips for planning the perfect standby trip.

Finding a Destination: the Right Place at the Right Time

To increase your chances of finding flights with empty seats, take vacations in the off-season, such as February and November. If you must travel during peak times, fly mid-week instead of weekends or go where no one else is going. For example, skip the beach resorts over the Christmas holiday. Instead, bundle up and head north for the Aurora Borealis light show in Iceland or Norway.

Get Inspired

Don’t know where to go yet? The StaffTraveler blog has plenty of inspiration ! Need a bit of motivation to pack your bags and go? We’ve got you covered .

Research Regional Trends

It’s also important to understand regional holidays. Simple Google searches will teach you a lot about the peak vacation times for regions around the world. For example, February is a great time to fly standby in the Western Hemisphere; however, in Asia, families take time off to celebrate the Chinese New Year. You’ll be in for a rude awakening if you land in Hong Kong and expect to find a cheap last-minute hotel or open seats on an inter-Asia flight. On my blog, Cleared List , I post a few suggestions for off-peak standby destinations for each upcoming month. Rove.me is another excellent resource. This website suggests the best countries to visit based on climate and activities during the dates you select.

Visa Requirements

Speaking of China, countries with visa requirements make great standby destinations. Most people don’t want to pay the up-front cost of obtaining a tourist visa, so you’ll compete with fewer standbys for the remaining seats on flights to places such as Beijing, Rio de Janeiro, and St. Petersburg.

A Note on Flying Standby to Tropical Destinations

Destinations in the mid-latitudes, such as Southeast Asia and Central America, typically have a dry season and a wet season. If you can handle a little bit of rain, the wet season is a great time to experience these places with plenty of open seats, cheap hotel deals, and fewer crowds. Do some research, as the rainy season varies by place and time, from a casual afternoon shower to dangerous monsoon downpours. The transition period between these two seasons, known as the “shoulder season,” is another great time to visit tropical destinations.

Check the Forecast

Most travelers are locked into a destination months in advance, helplessly praying for good weather. Flying at the last minute on standby, you can look up the forecast before deciding. Calling for rain all weekend? Why not switch it up and try somewhere else. Remember to be flexible.

 Shoulder Season

• Cambodia & Thailand  April & October
• Central America  September-November
• Hawaii  May & September
• Indonesia  May-June & September

How to Get There

Now that you have a place in mind, it’s time to dive into the details on how to get there. In most cases, these are three methods of traveling, and you should be familiar with each in case “Plan A” doesn’t work out.

1. Pass Riding on Your Airline

This is option number one for multiple reasons. First, this is the cheapest option. Most airlines allow their employees to travel on company flights for free or significantly reduced costs. Secondly, your priority will be the best. Airlines give away empty seats to standbys in a rigid hierarchy, and pass riders who work for the company always go first. Your airline should provide information on how to look up loads and list yourself for flights. The loads can change at any time, so it’s generally a waste of time to look at them more than a week before the flight.

2. Pass Riding on Other Airlines

Your airline most likely has reciprocal agreements in place with a multitude of other airlines. This allows you to expand your map and travel to far-off places your airline doesn’t serve on its own. These tickets are a great deal, but unfortunately, they’re not free, and you will be boarded behind pass riders who work for the respective company. These days, most agreements are run through the ZED (zonal employee discount) program. The airfare is based on the flight segment mileage and the fare level agreed upon by the carriers (ZED low, ZED medium, or ZED high). Your airline should provide a list of available airlines and details on how to list for flights. When it comes time to check the loads, don’t forget about StaffTraveler! Download the app to request load information from a network of thousands of employees representing nearly every airline.

3. Traveling Confirmed

Even though you can fly standby, it’s always worth checking full fare options. Sometimes, buying a ticket on a budget carrier can be cheaper than a ZED ticket. You can look into trains, rental cars, and rideshares too. Enter your origin and destination into Rome2rio.com to see all methods of transportation with pricing between those points.

Using these options, make sure to devise a few backup plans because loads can change at any time. Flightconnections.com is an excellent resource for browsing route maps, which are sortable by airport and airline.

Pack Carry-on Only

You need to pack carry-on only. If you check a bag, you can’t change flights at the last minute or make tight interline connections. So when planning your backup destinations, make sure the climates match. Trying to fit beach attire in with ski clothes will take up more room than you have in your carry-on. The exact dimensions vary by airline, but normally a suitcase must be within 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) to be considered a carry-on. The Travelpro Flight Crew 5 fits these dimensions perfectly and is used by flight crews around the world. I’ll use either my trusty Travelpro or the Osprey Porter 46. The Porter backpack is great for adventure travel and fits in the overhead unlike comparable bags. I also use packing cubes to help organize and compress clothes.

Dress Smart

Getting denied on a flight just because your outfit doesn’t match the airline’s dress code must be about the silliest reason to miss your flight. In 2017, United Airlines denied boarding to two standby passengers for wearing leggings. Don’t be that person! Read my post on staff travel dress codes around the world before you get dressed!

Don't Leave the Gate

Don’t leave the gate until the plane has pushed back and is taxiing away!   I can think of at least three times in my non-rev travels when doing just that landed me a seat on a full flight.   The last time, on a trip from Seattle to Paris, my travel companion and I were at the bottom of a list of 20 non-rev standbys on an oversold (by 15) flight. About 10 minutes prior to door closure, the gate staff told all non-revs to head to the service center and get relisted for the next day’s flight. We stayed put, and at the last second, there were two no-shows, and we were rushed on and quickly seated…  In two business class seats!

Plan Your Trip

You found your destination, packed your bag, got a Lonely Planet… It’s time to get you there! Even if you have chosen an off-peak period to travel, your flights may well be overbooked. Obviously, you don’t want to spend the night on an airport bench. Luckily, you’ll most probably have multiple options to get to your destination. So how do you get to know your odds of getting on the flight? That’s where StaffTraveler comes in!

You can download StaffTraveler from the App Store or Google Play Store . Everyone who is eligible for staff traveling can create an account on StaffTraveler. The app enables you to get the loads of the flights you wish to take. You can easily request the seat availability of multiple flights, with different airlines or on different dates. Your requests will be answered by the people who work for the airlines that you have requested the loads for. Within minutes, you’ll have a complete overview of the odds for every flight. Flight overbooked? Maybe better take that other airline or wake up early to get that early morning flight!

Flying standby comes down to being flexible, always having a backup plan, and packing carry-on only. As long as you remember these tips, you’re well on your way to new adventures as a “staff traveler.”

Josh works for an airline in the US and spends his days off traveling the world on standby. His blog, Cleared List, features standby tips and destination guides to help you maximize your benefits.

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I would like to find information for people transitting as nonrevs through Abu Dhabi or Doha. Can anyone provide information for transitting nonrevs (i.e., visa requiremens or transit visa, where to go to check in, etc.)? If I do not get on a flight and have to go to a hotel, what kind of visa will I need?

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Tier match: upgrade your British Airways Executive Club Tier

Registration for this promotion has closed.

There's still time to book flights to keep your Gold or Silver membership. Find out what to do below and search for flights.

If you live in the US or Canada, you’re a member of selected airline Frequent Flyer programmes and you’ve reached one of their highest membership tiers, we’re going to match your Membership level.

For a limited time only, you can take advantage of this offer to become a Silver  or Gold Executive Club Member and enjoy more benefits when you fly with us.

The selected airlines are:

Why fly with British Airways

What to expect when you fly with us as an Executive Club Member:

A generous baggage allowance

Silver and Gold Members get extra hold bags, plus you can take two bags in the cabin.

Executive Club benefits

Enjoy priority boarding, lounge access and more when you're a Silver or Gold Member.

Our expert staff and premium service

Choose British Airways to enjoy more than just a flight.

Enjoy Avios part payment

Reduce the cost of your next flight or holiday using Avios.

How to keep your upgrade

If you applied online by 7 May 2024 and were approved for Silver or Gold Membership, there's still time to extend your upgrade.

All you have to do is book and travel on two qualifying transatlantic flights (one round trip) within six months of the date we upgrade you.

To qualify, these flights must:

• Be a British Airways-marketed flight in business (Club World) or First
• Be operated by British Airways, American Airlines, Iberia or Finnair
• Originate from the US, Canada or Mexico
• Fly to the UK and onwards to Europe
• Be eligible for earning Tier Points and collecting Avios

Once you’ve returned from your trip, we’ll extend your upgraded membership to the end of your next membership year.

If you don’t meet the required conditions within six months of us awarding you upgraded status, you’ll be downgraded to the Tier that matches the number of Tier Points you’ve earned in this period.

Terms and Conditions

• This promotion is only open to Eligible Participants who live in the United States of America and Canada. An Eligible Participant is a British Airways (“BA”) Executive Club Member, aged 18 or over, and books and travels on a Qualifying Flight (see definition below). BA reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they accept the Terms and Conditions set out below. Any terms not defined within these Terms and Conditions are defined within the Executive Club Membership Terms and Conditions .
• Full First and Last name matching your British Airways Executive Club Membership;
• Your current status with those airlines;
• A validity date ending with a date which is post your Tier match application date for this promotion;
• The airline name or programme: the eligible airlines include Delta, Air Canada, Lufthansa, United Airlines, Air France, KLM, Scandinavian Airlines and Virgin Atlantic; and
• Your frequent flyer number with the relevant airline.
• To participate in this promotion, an Eligible Participant must book a Qualifying Flight and fly within six (6) months of being accepted for a Tier Match. The Executive Club Tier Status will be extended within fourteen (14) days of the Qualifying Flight appearing on the Eligible Participants Executive Club Members account. 
• Eligible Participants must quote their Executive Club Membership number at the time of booking the Qualifying Flights and also at check-in for each outbound and return part of their journey in order to qualify for the promotion.

5. A Qualifying Flight is a published fare or a net fare negotiated by BA for various corporate customers, for a round trip flight in First or Club World (Business Class) in any selling class, with: a prefix of British Airways (BA) and operated by British Airways (BA), American Airlines (AA), Iberia (IB), Finnair (AY) or Aer Lingus (EI) between United States of America, Canada, Mexico and all countries within the continent of Europe and also Israel and Greenland only. The promotion does not apply to travel on flights operated by any other BA franchisees, codeshare partners or oneworld Alliance members.

6. Both the outbound and inbound flights will need to be in our First or Club World cabins.

7. Travel must be completed within six (6) months of being upgraded as part of this promotion.

8. All flight bookings are subject to availability.

9. Eligible Participants who book and complete their journeys on Qualifying Flights within the Promotional Period will qualify for an extension of their Executive Club Status for a further year.

10. There is no upgrade option for existing Gold and Gold Guest List members to a higher Executive Club Tier.

11. The Executive Club Member’s account for which details have been provided will be extended within fourteen (14) days of completion of the Qualifying Flights. Tier Status upgrades are not transferable and no cash or credit alternative will be offered. This promotion has no cash value. All Avios and Tier Points are issued subject to the Executive Club Membership Terms and Condition s.

12. A member can only benefit from this promotion once.

13. Qualifying Flights are subject to availability and capacity control in the booking classes eligible for this promotion at the time of booking. BA does not accept any liability in the event that Eligible Participants are unable to book a Qualifying Flight for their chosen period of travel.

14. This promotion cannot be used retrospectively. This promotion only applies to those who book and travel in the period stipulated in paragraph 2 above.

15. Eligible Participants who change their travel arrangements after the date of booking will not be eligible for a Tier Status upgrade unless their revised travel arrangements also qualify under the Terms and Conditions of this promotion.

16. All bookings under this promotion will be covered by the fare rules and conditions of the original fare. This includes any applicable refund and change fees. All refunds are subject to the fare rules for the class of ticket booked. Fare rules and conditions appear in your booking details when you access your booking on ba.com through the ‘Manage my booking’ functionality.

17. This promotion cannot be used in conjunction with any other offer, promotion or deal, including but not limited to: (i) redemption bookings; (ii) travel agent or industry discounted fares (including agency, industry, employee discounts), inclusive holidays, group discount fares, child/infant fares or senior citizen fares, whether or not booked in one of the qualifying classes; and (iii) bookings made with vouchers.

18. All Passengers are carried by BA in accordance with its General Conditions of Carriage for Passengers and Baggage (copies available on ba.com, at “Legal” – “ General Conditions of Carriage ”) and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided.

19. BA reserves the right to cancel this promotion or amend the Terms and Conditions of this promotion without notice and within its sole discretion.

20. BA may, without notice, in the event of major catastrophe, pandemic, war, strike, civil or military disturbance, earthquake or any actual, anticipated or alleged breach of any applicable law or regulation or any other similar events beyond the reasonable control of BA, cancel this promotion or amend the Terms and Conditions of this promotion.

21. Personal data will be taken where necessary from Eligible Participants but shall be limited to those details reasonably necessary for the administration of the promotion and shall be subject to BA’s Privacy Policy . This information may be shared with any third parties reasonably involved in the promotion without liability to BA or such third parties.

22. BA is in no way liable for the reproduction or indirect access via third party website or homepage access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

23. This promotion and any other non-contractual obligations arising out of or in connection with it is governed exclusively by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

24. Promotional materials form part of these Terms and Conditions. These Terms and Conditions will prevail in the event of any conflict between these and the promotional materials.

25. The promoter is: British Airways Plc, Waterside, PO Box 365, Harmondsworth, West Drayton, UB7 0GB. Registered No. 1777777 England.