etihad airways travel insurance

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Help centre

Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7.

If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.

Most searched topics

Visa requirements

For the latest visa, passport and travel advice, please visit the  IATA Travel Centre . Need a visa to visit the UAE? Find out and apply now . 

Help with baggage

Packing for your trip? Find out about your baggage allowance, extra baggage savings and prohibited items in our baggage guide .

More support for your trip

Change your booking, choose seats and add requests.

Upgrades and extras

A choice of extras to make your trip extra special.

Check the status of your Etihad Airways flight.

Check flight

Information and advice about flying with children.

Request a wheelchair or other assistance.

Request now

Flying with pets

Service animals, falcons, cats, and dogs.

Economy seats

Prefer a window or aisle seat? Reserve it now. 

Left something behind on your flight or at the airport?

Delayed and damaged baggage

Make a claim and track your bags.

Assistance after your flight

Missing miles.

Log in to claim miles from the past six months if you're a member or from the past three months if you're a new guest.

Feedback and assistance

Please fill out a support form if you need help, such as flight disruptions or baggage issues. You can also submit a form to provide feedback.

Third party claims

Raise a claim for your client by providing the required information and attaching relevant documents.

Etihad Guest help

If you’re an Etihad Guest member and have questions about your account, resetting your password or earning miles, check out our frequently asked questions . Otherwise, log in to manage your preferences and view your balance.

Common questions

How do i make changes to my flight.

The quickest and easiest way to view or change your flight is at etihad.com/manage .

To understand more about changing your flight and any associated fees, please read our modification guide . 

I booked online but haven’t received my booking confirmation. What should I do?

If your payment was successful and you haven’t received your booking confirmation within one hour, please visit etihad.com/manage. From there, you’ll have an option to resend your booking details.

If you still need help,  call us .

I’m unable to check in online. What should I do?

Online check-in may be restricted if further documents need to be checked at the airport or a special assistance request has been placed. So, please don’t worry, we’ll be happy to help you at the airport. Just make your way to any of our check-in desks when you arrive. 

I don’t need a visa to travel to my destination, but when I check in online, I’m asked to provide one. Can I check in at the airport?

We're sorry for the inconvenience caused. Our technical teams are working on fixing the issue. In the meantime, we'll be happy to assist you at the airport. Just head to any of our check-in desks when you arrive. If you're flying from Abu Dhabi, you can also use our convenient city check-in service to check in early.

My UAE visa application has been returned. What should I do?

Resubmit your visa application through our UAE Visa Application Center .

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Use our chat bot or let us connect you to an agent for specific queries.

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Etihad Hub is our one-stop-shop for travel agents and trade partners.

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Member of the media and want to get in touch with our media team?

Still need help? Give us a call.

Experience Etihad

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Etihad Hub News

Changes and cancellations fees.

We’re updating our fees for changes, cancellations and no-shows effective 21 March 2024.

For tickets issued or reissued on and after 21 March 2024, our new policies will apply. The updated structures will be available on GDS from 21 March.   

Frequently Asked Questions

When are the changes going live.

The changes are going live on 21 st March 2024

What are the changes?

Changes have been made to the Cancellation, Changes and No-show policies.

What are the benefits of this change?

The following are the benefits of this change:

• Simplified and easy-to-understand fare structure.
• Standardized fare rules, enabling speed to market.

Is there any impact on a guest ticket purchased before the change and comes for an exchange after the change?

• For a fully unused ticket, the fare will be repriced according to current fares applying the change fee of the original fare. For further changes, a new change fee will apply.
• For a partially used ticket, the ticket will be repriced using historical fare and a change fee of the original fare.

A guest purchased a ticket on 15 March for outbound travel on 23 March. The guest wants to make a change to travel on 22 March (within 96 hours). Will the old or new change fee apply?

The rules of the original ticket will apply, i.e., the guest will be charged 96 hours change fee.

Can travel agents just cancel the booking to avoid no-show fees?

The travel agent must cancel the booking, and either refund or reissue the ticket before four hours of flight departure to avoid no-show fees. Cancelling the booking only without refunding or reissuing will not waive no-show fees.

What are the scenarios eligible for no-show waiver?

No-show fees are waived if the guest is unable to travel due to reasons such as flight disruption, oversell, MedLink offload or death in the family. A no-show fee applies in all other cases including immigration offloads. 

For the USD filing for changes and cancellations; what is the conversion rate and conversion date that should be applied for general queries? For refunds, should we base it on the ticket issuance date or the refund date?

The system applies conversion rates as per transaction date.

For a fully unused ticket, the fare will be repriced according to current fares and for any subsequent changes; it will be as per the newly exchanged ticket. Is this understanding correct?

Yes, this understanding is correct. Fees for further exchanges or refunds will be as per the new fare.

If the ticket is booked on outbound with HBO fare and inbound on Value fare – and the guest contacts travel agents only to change the inbound flight (value fare); which change policy would apply?

A change fee will apply as per the changed fare component. In case an upsell of the outbound fare is required (HBO in this scenario), the non-changeable condition of HBO will apply.  

How does the change impact stored fares for Tour Operator (TO) bookings?

• The new policy will apply to all bookings created on/after 21 March 2024.
• Stored fare rules will be honored for all TO bookings created before 21 March 2024.

When determining the change fees for a guest who did not show up for a flight, should the agent combine the change and no show fees?

The fare rules are now displayed separately for "change fees" and "change fees + no-show fees." When manually calculating fees, the agent shouldn't add them all together.

Flights and insurance

Getting to africa.

Many international airlines have weekly and sometimes daily flights to many destinations in Africa. Popular airlines include Qatar Airways , KLM , British Airways , South African Airways , Etihad Airways , Emirates and Lufthansa .

There are even flights directly to some African destinations from the USA, Australia, the Middle East, and Asia, although many cheaper flights will take travelers through major European airports such as Heathrow (London) and Schiphol (Amsterdam).

Don’t be alarmed if your flight to Zimbabwe or Zambia goes through Johannesburg’s OR Tambo International Airport. This airport is a hub for many flights to other destinations in southern Africa and flights such as these are commonplace. Make sure you check whether a transit visa is required.

Once you arrive at the airport designated for your project, you will no longer have to worry about transport as we will meet you at the airport and provide all transportation while you’re on project!

Travel insurance

Prior to your trip you will need to arrange travel insurance that will also give you full cover for any medical requirements that may arise during your trip, including cover for full air evacuation in the unlikely event that this is necessary. Your medical cover also needs to include repatriation.

Travel insurance is also good to have in case anything happens to your camera equipment or other belongings. We suggest World Nomads * but you are welcome to use whichever provider you find suitable.

If you are working on a conservation or research project and will be working with wild animals please ensure that your insurance covers you adequately.

*World Nomads provides travel insurance for travelers in over 100 countries. As an affiliate, we receive a fee when you get a quote from World Nomads using this link. We do not represent World Nomads. This is information only and not a recommendation to buy travel insurance.

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At African Impact, we create life changing responsible travel experiences. We are leaders in the volunteer travel industry in Africa and experts in responsible volunteering, gap year programs, study abroad service learning and internships in Africa. Come and join our passionate teams and experience projects built, grown and developed hand-in-hand with local African communities since 2004.

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Etihad Airways HYD Terminal – Rajiv Gandhi Intl. Airport

AirlinesTerminals » Terminal » Etihad Airways AUH Terminal – Abu Dhabi Intl. Airport » Etihad Airways HYD Terminal – Rajiv Gandhi Intl. Airport

Etihad Airways operates at Main Terminal of – Rajiv Gandhi International Airport ( HYD), handling all its passenger and cargo operations. However, when it comes to navigating the Etihad Airways HYD Terminal, it is a daunting task as the airport is full of never-ending corridors, thus making passengers feel either disoriented or overwhelmed.

Despite these challenges, the Main Terminal is well-equipped with facilities and amenities that can make the travel more comfortable, if passengers know where to head to.

Below is a detailed overview of all facilities and services available at HYD Airport Etihad Airways terminal and the key information you need for a smooth transition.

Etihad Airways HYD Terminal – Rajiv Gandhi International Airport Overview

Refer to the table below to get all the basic information about Etihad Airways HYD Terminal:

What Terminal is Etihad Airways at HYD Terminal?

Etihad Airways uses Main Terminal at Rajiv Gandhi International Airport ( HYD) which offers plenty of amenities and services to suit the passengers’ needs. It is advisable to arrive at the airport early for potential delays in security due to the peak travel rush.

Etihad Airways HYD Terminal offers essential travel services like traditional check-in counters, self-service check-in kiosks, special assistance service, and an in-house lounge for premium-class passengers. In addition, there are plenty of shopping and dining options.

Passengers must be aware of the terminal change for code-share and interline agreement partner flights. This is where passengers can use the service of AirTran HYD to transfer within the terminals.

Etihad Airways Departures HYD Terminal

Passengers boarding the flight with Etihad Airways must head towards Main Terminal of the Rajiv Gandhi International Airport ( HYD).

Passengers who have completed the online check-in and have boarding passes must head to the baggage drop counter to submit the checked luggage, and further go through the security. 

Travelers who have requested special assistance need to complete the check-in at Etihad Airways HYD Terminal and must arrive 3 hours before the flight. 

The airline has a dedicated baggage handling counter where passengers can also purchase an additional allowance, and is subject to an additional fee.

After you submit the baggage, head to the security screening area. Passengers who have TSA precheck would skip security and head straight to the boarding gate.

Post security there are plenty of amenities that keep passengers occupied while they wait for the flight. These services include Etihad Airways lounge, free WiFi, shopping, dining options, and more.

Etihad Airways Arrivals HYD Terminal

Etihad Airways flight arrives at Terminal 1 of Rajiv Gandhi International Airport ( HYD).

After you exit the plane, follow the signage to the immigration where you can expect verification depending on the country of residence and the visa status. 

US citizens and passengers traveling with Global Entry will pass through expedited lanes, helping them get clearance more quickly.

After clearing customs, go to the baggage claim area. Identify the luggage carousel which is marked with your Etihad Airways flight number. 

Once you have collected the luggage go to the arrival halls to arrange ground transportation as options are plenty.

Terminal 1 features plenty of amenities to facilitate onward travel such as ATMs, a free WiFi currency exchange counter, a car rental kiosk, a dedicated hotel reservation desk, and more. 

Delayed, Damaged, or Lost Baggage at Etihad Airways HYD Terminal

For passengers whose baggage is delayed at Etihad Airways HYD Terminal, the airline will do everything to receive your bag as soon as possible. All you need to do is – 

• Visit the Etihad Lost and Found counter to report the delayed baggage.
• You will be issued a Property Irregularity Report (PIR) number alongside email confirmation acknowledging that your baggage is missing.
• Passengers who have already left the airport must report the missing or delayed baggage within 21 days from the arrival date.
• If the baggage is still missing 48 hours after the arrival, you can claim for the essential items.

Damaged Baggage

Follow these steps if the damage to your suitcase occurs at HYD Airport Etihad Airways Terminal – 

• Report the damaged luggage at the Ethihad arrival desk before you leave the HYD Airport.
• The airline representative will give you the Property Irregularity Report (PIR) number and the confirmation number indicating the damage.
• The damaged baggage must be reported within 7 days of arrival.
• After you report, take it to a nearby repair shop.
• Please ensure to have a copy of the cost of repair. You’ll need this copy when you submit the claim.
• To file a claim, you need to present the receipt justifying the cost of repair.

Please note airline does not allow a claim for perishable or valuable items.

Travel Services at Etihad Airways HYD Terminal

Beyond shopping and dining, passengers can upgrade their travel by adding last-minute travel services. You can request to change your travel plans or request the check-in at the airport, and more. These services include – 

• Upgrade A Flight – Like to treat yourself with an upgrade? You can still upgrade at the airport provided your fare will determine whether you’re eligible for an upgrade. After you upgrade, you can have free access to the Etihad lounge and enjoy delicious meals and beverages before scheduled departure.
• Extra Baggage – You can save up to 50% if you purchase your baggage 3 hours before scheduled departure. The airline does not accept baggage that exceeds 32 kg in weight and 300 cm in size.
• Seat Selection – At the Etihad Airways HYD Terminal, Economy Class passengers can choose from extra legroom seats, bulkhead seats, exit row seats, and neighbor-free seats. Passengers can request seats during airport check-in.
• Traveling With Pets – Passengers traveling with pets are eligible to access Etihad Lounge at Main Terminal. In addition, the airline offers priority boarding to the passengers that help them prepare for travel.
• Meet & Assist – Etihad offers Meet & Assist that lets passengers navigate the airport where a dedicated airline’s executive will help passengers with everything from check-in to baggage and boarding.
• Add Travel Insurance – You can add travel insurance last minute that offers around-the-clock assistance and covers emergency medical expenses, delayed departure, cancellation, delayed baggage, lost passport, and more.
• Airport Transfers – Passengers traveling with Business or First Class are eligible for complimentary chauffeur service or free shuttle service to/from HYD Airport.
• Priority Access – Passengers accompanying children or traveling with families can use Priority Access which offers hassle-free check-in, priority baggage handling, and boarding.

Flight Delays and Cancellations at Etihad Airways HYD Terminal

Passengers who experience a flight delay of 5 hours or more at HYD Airport Etihad Airways Terminal are entitled to benefits under Right To Care which include – 

• Free meals and refreshments in relation to their waiting time
• 2 free international phone calls and email access
• Accommodation if there is an overnight delay
• Airport transfer

In case of a flight delay of 5 hours or more, passengers can request a refund on the unused portion of the fare.

If the delay exceeds 4 hours and beyond, passengers are eligible for the following compensation – 

Shopping/Dining Options at Etihad Airways HYD Terminal

A plethora of shopping and dining options awaits at Etihad Airways HYD Terminal with global brands from fashion and electronics to popular food chains offering a taste from all over the world.

• DFS Duty-Free
• Corsa Collections
• Michael Kors
• 5th & Sunset
• Victoria’s Secret
• Brooks Brothers
• Cell Phone Purchase (AT&T)
• Duty Free – Fashion

Whether you want to indulge in retail therapy or have a hearty meal before your flight, the options at Main Terminal ensure your long waiting hours are enjoyable and eventful.

• Shake Shack
• Urban Crave
• La Brea Bakery
• Blue Point Brewery
• Flatiron Coffee Roasters
• Bento Sushi
• Tigin’s Irish Pub & Restaurant
• Chocolates & More
• Jamba Juice
• Peets Coffee & Tea
• The Palm Bar & Grille
• Camden Foods Zippin
• Five Borough Food Hall
• McDonald’s
• Vino Kitchen & Bar
• Buffalo Wild Wings
• Le Grand Comptoir
• So Chocolate
• Camden Foods Co.
• Food & Beverage
• Dunkin Donuts

Amenities/Facilities at Etihad Airways HYD Terminal

The amenities at Etihad Airways HYD Terminal are designed to cater to the needs of international travelers. For instance, for passengers who want to keep their luggage safe while they are braced for the long layover, baggage storage options are available at Terminal 1. The other services include – 

• Family Restroom
• Lost & Found
• Charging Station
• Nursing Stations
• Hotel Reservations
• Travelex US Dollar ATM
• Currency Exchange
• Bag storage by SmartCarte
• Service Animal/Pet Relief Area
• Men Restroom
• Interfaith Chapel
• Travelers Aid
• Baggage Storage

Map Etihad Airways HYD Terminal – Rajiv Gandhi International Airport

As you step into the Etihad Airways HYD Terminal, the facilities and key checkpoints are strategically located. However, due to the vastness of the airport, first-time travelers from HYD may feel a bit overwhelmed. The interactive map given below gives you a personal touch of tailored guidance that helps passengers save time and whisk through with ease and elegance.

For travelers requiring a bit more assistance, whether due to a change in their travel plans or due to unfamiliarity with the airport, the dedicated Etihad Airways staff is available just a phone call away ensuring you have a stress-free travel experience.

You can also refer to the following social media handles for all the travel related queries and assistance – 

Etihad Airways HYD Terminal reflects a seamless travel experience. From the moment you step into Main Terminal, the streamlined check-in, 24/7 customer support assistance, advanced security services like Global Entry and CLEAR, and clear signage for real-time flight status updates, each facility or service at the airport will help you make your experience hassle-free and convenient.

Etihad operates at Main Terminal which looks after its passengers and cargo operations.

Go to Main Terminal and look for the signage for the Etihad Airways check-in counter. To complete the boarding process, arrive 3 hours before scheduled departure.

Arrive 3 hours early for your international flight departure to ensure sufficient time for check-in, security screening, and immigration procedures.

Yes, Etihad Airways at HYD operates Chase Sapphire Lounge which operates daily from 05:30 to 23:00.

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Hyatt hotels to stay at in chicago.

Quick insights

• There are many hotel options in downtown Chicago, making it easy for vacationers to find a place they can call home for their upcoming visit.
• Each Hyatt hotel offers great amenities such as on-site dining options, lounges/bars and close proximity to Chicago sights.
• You can visit some of Chicago’s most popular attractions such as the Shedd Aquarium, Navy Pier, the lakefront or see a professional sports team like the White Sox or Cubs.

There are many reasons to visit Chicago such as the lively theater performances, highly anticipated music festivals and diverse food scene. Whether this is the first time you're visiting the city or you've been coming here for years, it can be beneficial to book a hotel that aligns with your needs and possibly earn points on your reservation with a hotel credit card .

The good news is that the vast range of hotels in Chicago make it easy to find the best option for you from world-class amenities to acclaimed dining and, of course, scenic views of the skyline. We’ve compiled a list of Hyatt hotels in the heart of downtown Chicago with dining and entertainment options.

Chicago Athletic Association - The Unbound Collection by Hyatt

The Chicago Athletic Association by Hyatt is a great location for travelers who want to be within walking distance of Grant Park. Visitors who like vintage architecture will appreciate the charming ambiance of this hotel. The Chicago Athletic Association is a historical boutique hotel filled with rich history and has attracted some big names such as William “Pudge” Heffelfinger, the first athlete to play American football professionally.

The property amenities include Cindy’s, a full-service rooftop bar and restaurant, a game room, cafe, 24-hour gym and other onsite restaurants including the refined Cherry Circle Room. For travelers with pets, you will be happy to know that the building is pet-friendly with no weight limit imposed. Visitors can explore popular nearby attractions such as the Chicago Art Institute, the Magnificent Mile and more.

Hyatt Centric The Loop Chicago

If you want to stay in the middle of the action, Hyatt Centric The Loop Chicago can be a prime location for adventure-seekers. This hotel has stylish design elements and comfortable furnishings. Hyatt Center The Loop Chicago is an entertainment hub great for travelers looking to explore must-see attractions such as the Willis Tower, Millennium Park, Chicago Riverwalk, the Chicago Art Institute and Magnificent Mile.

The Loop could be considered a foodie’s paradise with a variety of dining options from deep-dish pizza to Italian beef to fine dining at Steak 48 and everything in between. There are multiple on-site restaurants in the hotel including Bandol Brasserie & Raw Bar, The Corner and Aire Rooftop Bar. The hotel features a fitness center, coffee shop and digital check-in. Lastly, your four-legged friend will be welcomed with open arms thanks to the company’s pet-friendly policy.

Hyatt Regency McCormick Place

Hyatt Regency McCormick Place is a contemporary hotel that provides easy transportation to and from the airport with Airport Express shuttle service. Located in downtown Chicago, the Hyatt Regency McCormick Place offers various amenities, exquisite dining choices and stunning views of the city skyline.

Guests can enjoy amenities offered by this hotel such as taking a dip in the heated indoor pool, relaxing in the sauna or socializing with other visitors in the lounges and bars. Hyatt Regency McCormick Place has many on-site restaurants including Third Star Restaurant, Sixes & Eights and Arc Bar. You can check out different theaters, shops, eateries and nearby attractions like the Adler Planetarium or the Museum of Contemporary Art.

Hyatt Regency Chicago

There are multiple hotels located on the Chicago River, but if you want to stay at the largest hotel on the river, consider booking a room at the Hyatt Regency Chicago. The Hyatt Regency Chicago property amenities include on-site restaurants, 24-hour fitness center, spa and in-room entertainment. Hyatt Regency Chicago provides a fantastic vantage point from which to view the city’s skyline, including panoramic views of Chicago’s iconic skyscrapers, Lake Michigan and the Chicago River.

With some of Chicago's hot spots at your fingertips, you can easily book a Chicago River architecture tour, head to the lakefront beach for some fun in the sun or indulge in a shopping spree on the Magnificent Mile.

As you start to create your itinerary for your upcoming visit to Chicago, you may want to research different lodging options and make sure the hotel you select meets your preferences. While you’re enjoying those incredible hotel amenities, you may want to see if your credit card offers additional cardmember benefits for travel.

• credit card benefits

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How can we help ?

• Book groups
• Book a stop over in Abu Dhabi
• Book with Etihad Guest Miles
• Book Rail & Fly
• Charter & special flight requests
• Unaccompanied minors
• Need a UAE visa?
• Special offers
• Meals on board
• Flying with children
• Entertainment and Wi-Fi
• Seat choices

Before you fly

• Etihad Wellness
• Airport information
• Baggage allowance
• Special assistance

Travel insurance

• Clear US immigration
• Discover Abu Dhabi
• Stop over in Abu Dhabi
• Abu Dhabi discounts
• Delayed or damaged baggage
• Baggage guide
• Lost and found

Get in touch

• Travel guidelines
• Our mobile apps

Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24/7 support and assistance around the world.

For peace of mind and protection, we always recommend you purchase travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at etihad.com.

Travel Guard is provided by subsidiaries and affiliates of AIG.

Travel with peace of mind

Whether you’re travelling for business or leisure, Travel Guard is available for residents of Australia , Bahrain , France , Germany , Greece , Ireland , Italy , Kuwait , Switzerland , Thailand ( English , Thai ), the UAE and the UK .

Simply select your country of residence to download your policy. We recommend that you download and print the policy wording, and keep it safe in case you need it.

Your policy

Am i covered if i contract covid-19.

If you contract COVID-19 before your trip, you could be covered if you have to cancel your trip. You will have to show a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Curtailment and Hospital Cash benefits as long as there is a confirmed diagnosis, including proof of illness from a doctor. 

All cover is subject to the terms and conditions of your insurance policy. 

What happens if I am quarantined before or during my trip because of COVID-19?

If you are quarantined as a result of COVID-19, you could be covered under the Trip Cancellation or Curtailment benefit, subject to the terms and conditions of your insurance policy. 

The government has advised against non-essential travel. Am I covered if I cancel my trip?

If an official government agency advises against all non-essential travel to your intended destination after you have booked your trip and travel insurance, you could be covered under the Trip Cancellation benefit of your policy. However, we suggest that you contact your travel provider to request a refund.

I want to cancel my travel plans because I'm worried about Coronavirus. Am I covered?

No, you are not covered if you cancel your trip because you are concerned about Coronavirus, though you may be eligible for an insurance premium refund.

Can I add Travel Guard to an existing booking?

No, you must purchase Travel Guard when you book your flight on etihad.com

Who is eligible for Travel Guard?

Travel Guard is available for Etihad Airways passengers who are residents of Australia, Bahrain, France, Germany, Greece, Irelans, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK. Passengers must be over three months old and be a legal resident of the country they are flying from. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

How long will I be covered?

Travel Guard covers you for the duration of your trip up to a maximum of 90 days. If you are travelling from Australia or Thailand, you may be covered for up to 180 days.

When will my cover start?

You’ll be covered from 12:01 am the day after you purchase your Travel Guard policy. All other benefits will be effective from the date that of your trip. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Am I covered by Travel Guard if I have a connecting flight?

Travel Guard insurance is limited to Etihad Airways and their Codeshare partner flights within the Etihad Airways network.

What should I do if I did not receive my insurance certificate?

You can view or print your insurance certificate here .

Where can find the terms and conditions of my policy?

Find the full terms and conditions of your policy here.

Does Travel Guard cover sports and similar activities?

No, currently Travel Guard does not cover sports and similar activities.

Can I buy Travel Guard if I have a pre-existing medical condition?

Yes, although some conditions are excluded, as detailed in our policy terms. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Are my personal items and baggage covered from theft?

Yes, Travel Guard covers theft (and damage due to attempted theft) as long as it occurs during your travel. This is subject to your policy terms and conditions.

Do I need insurance to travel?

For peace of mind and protection, we always recommend you purchase travel insurance before your trip.

Depending on where you are flying to or from, travel insurance may be mandatory. Always  check before you fly .

What do I do if I have an accident or emergency abroad?

We offer 24-hour emergency assistance.

It is important that you call the numbers provided by Travel Guard as detailed in your policy before taking any action. For any patient treatment, please retain all original receipts, original medical certification and claim them on your return to your country of residence. For more details, please refer to Claims Procedure.

How will my out-patient medical expenses be paid under Travel Guard?

Subject to policy terms and conditions, you will be reimbursed for out-patient medical expenses all covered sickness or accident-related claims as per your policy.

3. If I require treatment for an illness during my trip, can I claim for medical, hospital and other related expenses?

Yes, your Travel Guard policy covers emergency illness and medical expenses, subject to your policy terms and conditions.

I’d like to cancel my insurance. Am I entitled to a refund?

You are eligible for a refund of your premium under the following conditions:

• You purchased your policy within 14 days of requesting a refund, subject to the cooling off period in the country that you purchased the policy in
• You have not started your trip
• You have not filed a claim
• If the airline has cancelled your flight and refunded your ticket 

Is my Travel Guard insurance premium refundable?

You are only entitled to a refund if you cancel a policy purchased from one of the countries listed above. You may also be entitled to a refund in unforeseen emergencies such as illness or death. Pre-existing medical conditions and injuries are not covered. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Can I change my Travel Guard policy?

You cannot change your Travel Guard policy. In the event that your flight is rescheduled, the new period of insurance will begin on the rescheduled date. If you are travelling from Thailand, please refer to the Thailand eligibility conditions.

How do I report a claim?

Contact the Claims Offices to report a claim. A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation.

How long will it take to process my claim?

We aim to process claims within 21 days of receiving the required documentation.

Can I dispute the claims decision?

Please contact your local agent to dispute a claim.

Can I submit a claim if Etihad Airways has cancelled my flight?

No, Travel Guard does not cover a claim if the airline cancels the flight.

Claims and assistance

Need to make a claim or have questions about your policy? Speak to an agent now.

To submit claim, get in touch with an agent in the country where you purchased your travel insurance.

For 24-hour emergency medical assistance, refer to your country of residence.

Terms and conditions

Conditions of your travel guard policy.

Etihad Airways assumes no responsibility for the issuance of any claims made through your Travel Guard policy. 

Please refer to the actual policy wording provided at the time of your purchase, which contains reductions, limitations, exclusions and termination provisions. 

Not all coverage will be available in every country . Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-Marks”) of AIG and used under license by AIG.

All information in this website is protected under copyright legislation.

• The passenger must be greater than 3 months of age to be covered under Travel Guard. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
• The passenger has to be a valid and legal resident of the country where he/she is flying from.
• Purchase of Travel Guard is possible only while booking your flights on  www.etihad.com
• Under Travel Guard, air travel coverage is only limited to Etihad Airways flights within Etihad Airways network. For policies purchased in Thailand, please refer to the specific conditions product description in your Policy Wordings.
• For one way travel, Travel Guard is valid up to 72 hours from the time of departure. (Not applicable for customers travelling out of Thailand. Please refer to policy wordings.)
• Travel Guard covers you for the duration of your trip if the trip duration is less than 90 days. If the trip duration is more than 90 days, it covers a maximum of 90 days from the date of travel based on the travel dates provided. For customers travelling from Australia and Thailand, the maximum trip duration is 180 days.
• Travel Guard policy is not changeable. However, in the event of a rescheduling of a flight under the same booking reference, the new period of insurance will begin on the new rescheduled date.
• The coverage for trip cancellation typically begins at 12:01 am the day after the coverage is purchased. All other benefits become effective the date and time the insured starts their trip. For policies purchased in Thailand, please refer to the product description in your Policy Wordings.
• Generally, the Travel Guard travel insurance policy cannot be cancelled and the premium is non-refundable. However, you may consult the details in your Policy Wording document to find out if canceling the policy is allowed.
• The trip cancellation benefit is only applicable for specific reasons as detailed in your Policy Wording (Terms and Conditions). Covered reasons include, but are not limited to, unforeseen emergencies such as illness, or death involving you, and/or an immediate family member. Pre-existing medical conditions and injuries known to any person who your trip depends on are not covered.
• Travel Guard has exclusions on pre-existing medical conditions as detailed in your Policy Wording. “Pre-existing medical conditions” refers to illness, disease or other medical conditions that you knew about before you purchased Travel Guard.
• Travel Guard does not cover a claim for flights cancelled by Etihad Airways.

Click on your country of residence to read the full terms and conditions of your Travel Guard travel insurance policy*:

*This is not a contract of insurance, all benefits, coverage and sum insured are subject to the policy terms, conditions, and exclusion and to the limits indicated under the purchased plan.

Data disclosure

By entering into this contract of Insurance, the Named Insured consents to the Company processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.

The Named Insured consents to the Company making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.

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We’re changing insurance providers, which means that travel insurance is not currently available to purchase. If you have an existing policy, please contact AIG for claims or other support.

Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24/7 support and assistance around the world.

For peace of mind and protection, we always recommend you purchase travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at etihad.com.

Travel Guard is provided by subsidiaries and affiliates of AIG.

Travel with peace of mind

Whether you’re travelling for business or leisure, Travel Guard is available for residents of Australia , Bahrain , France , Germany , Greece , Ireland , Italy , Kuwait , Switzerland , Thailand ( English , Thai ), the UAE and the UK .

Simply select your country of residence to download your policy. We recommend that you download and print the policy wording, and keep it safe in case you need it.

Your policy

Am i covered if i contract covid-19.

If you contract COVID-19 before your trip, you could be covered if you have to cancel your trip. You will have to show a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Curtailment and Hospital Cash benefits as long as there is a confirmed diagnosis, including proof of illness from a doctor. 

All cover is subject to the terms and conditions of your insurance policy. 

What happens if I am quarantined before or during my trip because of COVID-19?

If you are quarantined as a result of COVID-19, you could be covered under the Trip Cancellation or Curtailment benefit, subject to the terms and conditions of your insurance policy. 

The government has advised against non-essential travel. Am I covered if I cancel my trip?

If an official government agency advises against all non-essential travel to your intended destination after you have booked your trip and travel insurance, you could be covered under the Trip Cancellation benefit of your policy. However, we suggest that you contact your travel provider to request a refund.

I want to cancel my travel plans because I'm worried about Coronavirus. Am I covered?

No, you are not covered if you cancel your trip because you are concerned about Coronavirus, though you may be eligible for an insurance premium refund.

Can I add Travel Guard to an existing booking?

No, you must purchase Travel Guard when you book your flight on etihad.com

Who is eligible for Travel Guard?

Travel Guard is available for Etihad Airways passengers who are residents of Australia, Bahrain, France, Germany, Greece, Irelans, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK. Passengers must be over three months old and be a legal resident of the country they are flying from. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

How long will I be covered?

Travel Guard covers you for the duration of your trip up to a maximum of 90 days. If you are travelling from Australia or Thailand, you may be covered for up to 180 days.

When will my cover start?

You’ll be covered from 12:01 am the day after you purchase your Travel Guard policy. All other benefits will be effective from the date that of your trip. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Am I covered by Travel Guard if I have a connecting flight?

Travel Guard insurance is limited to Etihad Airways and their Codeshare partner flights within the Etihad Airways network.

What should I do if I did not receive my insurance certificate?

You can view or print your insurance certificate here .

Where can find the terms and conditions of my policy?

Find the full terms and conditions of your policy here.

Does Travel Guard cover sports and similar activities?

No, currently Travel Guard does not cover sports and similar activities.

Can I buy Travel Guard if I have a pre-existing medical condition?

Yes, although some conditions are excluded, as detailed in our policy terms. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Are my personal items and baggage covered from theft?

Yes, Travel Guard covers theft (and damage due to attempted theft) as long as it occurs during your travel. This is subject to your policy terms and conditions.

Do I need insurance to travel?

For peace of mind and protection, we always recommend you purchase travel insurance before your trip.

Depending on where you are flying to or from, travel insurance may be mandatory. Always  check before you fly .

What do I do if I have an accident or emergency abroad?

We offer 24-hour emergency assistance.

It is important that you call the numbers provided by Travel Guard as detailed in your policy before taking any action. For any patient treatment, please retain all original receipts, original medical certification and claim them on your return to your country of residence. For more details, please refer to Claims Procedure.

How will my out-patient medical expenses be paid under Travel Guard?

Subject to policy terms and conditions, you will be reimbursed for out-patient medical expenses all covered sickness or accident-related claims as per your policy.

3. If I require treatment for an illness during my trip, can I claim for medical, hospital and other related expenses?

Yes, your Travel Guard policy covers emergency illness and medical expenses, subject to your policy terms and conditions.

I’d like to cancel my insurance. Am I entitled to a refund?

You are eligible for a refund of your premium under the following conditions:

• You purchased your policy within 14 days of requesting a refund, subject to the cooling off period in the country that you purchased the policy in
• You have not started your trip
• You have not filed a claim
• If the airline has cancelled your flight and refunded your ticket 

Is my Travel Guard insurance premium refundable?

You are only entitled to a refund if you cancel a policy purchased from one of the countries listed above. You may also be entitled to a refund in unforeseen emergencies such as illness or death. Pre-existing medical conditions and injuries are not covered. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Can I change my Travel Guard policy?

You cannot change your Travel Guard policy. In the event that your flight is rescheduled, the new period of insurance will begin on the rescheduled date. If you are travelling from Thailand, please refer to the Thailand eligibility conditions.

How do I report a claim?

Contact the Claims Offices to report a claim. A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation.

How long will it take to process my claim?

We aim to process claims within 21 days of receiving the required documentation.

Can I dispute the claims decision?

Please contact your local agent to dispute a claim.

Can I submit a claim if Etihad Airways has cancelled my flight?

No, Travel Guard does not cover a claim if the airline cancels the flight.

Claims and assistance

Need to make a claim or have questions about your policy? Speak to an agent now.

To submit claim, get in touch with an agent in the country where you purchased your travel insurance.

For 24-hour emergency medical assistance, refer to your country of residence.

Terms and conditions

Conditions of your travel guard policy.

Etihad Airways assumes no responsibility for the issuance of any claims made through your Travel Guard policy. 

Please refer to the actual policy wording provided at the time of your purchase, which contains reductions, limitations, exclusions and termination provisions. 

Not all coverage will be available in every country . Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-Marks”) of AIG and used under license by AIG.

All information in this website is protected under copyright legislation.

• The passenger must be greater than 3 months of age to be covered under Travel Guard. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
• The passenger has to be a valid and legal resident of the country where he/she is flying from.
• Purchase of Travel Guard is possible only while booking your flights on  www.etihad.com
• Under Travel Guard, air travel coverage is only limited to Etihad Airways flights within Etihad Airways network. For policies purchased in Thailand, please refer to the specific conditions product description in your Policy Wordings.
• For one way travel, Travel Guard is valid up to 72 hours from the time of departure. (Not applicable for customers travelling out of Thailand. Please refer to policy wordings.)
• Travel Guard covers you for the duration of your trip if the trip duration is less than 90 days. If the trip duration is more than 90 days, it covers a maximum of 90 days from the date of travel based on the travel dates provided. For customers travelling from Australia and Thailand, the maximum trip duration is 180 days.
• Travel Guard policy is not changeable. However, in the event of a rescheduling of a flight under the same booking reference, the new period of insurance will begin on the new rescheduled date.
• The coverage for trip cancellation typically begins at 12:01 am the day after the coverage is purchased. All other benefits become effective the date and time the insured starts their trip. For policies purchased in Thailand, please refer to the product description in your Policy Wordings.
• Generally, the Travel Guard travel insurance policy cannot be cancelled and the premium is non-refundable. However, you may consult the details in your Policy Wording document to find out if canceling the policy is allowed.
• The trip cancellation benefit is only applicable for specific reasons as detailed in your Policy Wording (Terms and Conditions). Covered reasons include, but are not limited to, unforeseen emergencies such as illness, or death involving you, and/or an immediate family member. Pre-existing medical conditions and injuries known to any person who your trip depends on are not covered.
• Travel Guard has exclusions on pre-existing medical conditions as detailed in your Policy Wording. “Pre-existing medical conditions” refers to illness, disease or other medical conditions that you knew about before you purchased Travel Guard.
• Travel Guard does not cover a claim for flights cancelled by Etihad Airways.
• *This is not a contract of insurance, all benefits, coverage and sum insured are subject to the policy terms, conditions, and exclusion and to the limits indicated under the purchased plan.

Data disclosure

By entering into this contract of Insurance, the Named Insured consents to the Company processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.

The Named Insured consents to the Company making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.