ponant cruises app

Compagnie du Ponant

Designed for iphone.

• 3.0 • 8 Ratings

iPhone Screenshots

Description.

Embarking with us soon? Through its app, PONANT helps and supports you with your initial voyage preparations and throughout your stay on board. Get access to our new services and info that will help make your cruise even better. Prior to your cruise Plan and prepare your cruise with complete ease and peace of mind. Receive notifications about advance bookings for both your pre- and post-cruise programmes and your excursions. Find out in advance which captain and crew you'll be sailing with on your trip. Track the position of the ship on which you'll be sailing in real time. Access your luggage checklist, advice from our experts about the right clothing for your destination, and the formalities to complete before your departure. View the ports of call and stopovers on your cruise and details of the facilities available in your stateroom. During your cruise Once on board, the PONANT app makes it easier for you to do everything. Discover the main events and highlights on your cruise day-by-day. Add your favourite excursions to your wish list. View the best photos of your cruise. Order your breakfast and room service from your smartphone. Programmes for talks and conferences, a relaxing session at the spa... See all your important dates and events at a glance.

Version 2.4.0

We are constantly looking for ways to improve our app. This update includes fixes to minor bugs.

Ratings and Reviews

Worked - then stops working.

I downloaded this app a couple months before my cruise, and it worked fine. Then about seven days before the cruise, the app was not operational. It would not log me in. I could login through my laptop, but not through my mobile device. Poor design and substandard

Translation

The app started out here in French and it took a while to determine how to change it to English

App not work

I had it all set up a month ago and it worked perfectly, but for the past 2 weeks an error message pops up. I tried deleting and uploading it again and rebooting my phone. The app is broken. I’m going on one of their cruises in June. I hope they fix it soon.

App Privacy

The developer, Compagnie du Ponant , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

More By This Developer

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast
• Central America
• North America
• Northern Europe & Scandinavia
• Ocean Voyages
• Oceania & Pacific Islands
• South America
• The Mediterranean
• Transatlantic
• Show all destinations
• See all cruises
• Loyalty Cruise
• Gastronomy & Wine
• Polar Expedition
• Tropical Expedition
• Art & Museums
• Smithsonian Journeys
• Theatre & Literature
• The Explorers Club
• Show all themes
• Back-to-back offer
• Free Ocean Voyage
• No single supplement
• Flight credit
• SPIRIT OF PONANT
• L'AUSTRAL
• LE LAPÉROUSE
• LE CHAMPLAIN
• LE BOUGAINVILLE
• LE DUMONT-D'URVILLE
• LE JACQUES-CARTIER
• LE COMMANDANT CHARCOT
• LE PAUL GAUGUIN
• Expeditions
• Life on board
• A different way to cruise
• Our guests and speakers
• A tailor-made voyage
• Why choose PONANT ?
• PONANT benefits
• Our Pavilions
• Our 360-degree destinations
• A more sustainable tourism
• PONANT Foundation
• PONANT Science programme
• Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

• Gastronomy & Wine
• Art & Museums

Sunny getaways

Ponant exclusivity: polar odysseys aboard le commandant charcot, magic of asia, atlantic shores.

Winters 2024 and 2025

Caribbean and Central America: over 50 departures available

LE CHAMPLAIN -->

See all voyages

Only aboard Le Commandant Charcot

Visit Inuit lands, between ice floes and glaciers.

Europe du Nord LE BELLOT

Head for Greenland

Printemps / été 2024

India, Indonesia, Vietnam

New or unmissable itineraries, enchantment at every port of call.

See all departures

Iberian coast, Canaries, Cape Verde, Bijagos

Adventure, culture or farniente: a journey for everyone.

Leave this winter

Enjoy an immersive experience and discover our destinations as if you were there!

From sunny cruises to polar odysseys, let's find the destination that inspires you.

Spirit of Ponant : a new experience in tailor-made cruises

Embark on board our catamaran where excellence and harmony, comfort and connection with nature, and exclusive services combine, both on board and when at sea or ashore.

Discover our exceptional ships

• Sailing ships  
• Sisterships  
• Ponant Explorers  
• ICEBREAKER  
• Paul Gauguin Cruises  

The Ponant signature

Explore to better understand, share and protect

Experience a meaningful voyage

Inspiring, human and environmental conscious experiences, accompanied by our experts

Sail to secret shores

Stopovers and moorings off the beaten track, sometimes unexplored

Travel consciously

The latest green technoloy used, environmental impact studies and activities co-constructed with local people

Explore the world on human-sized ships

A limited number of staterooms and suites for intimate voyages

Enjoy a journey crafted just for you

Bespoke onboard services for the most customized cruise available

Inspirations

A selection of inspiring content to help you prepare for your next cruise.

Le Commandant Charcot

Head for summer 2025

PONANT partners with La Mamounia and Maison Pierre Hermé Paris

Spotlight on the polar auroras

Expedition to the far reaches of Greenland

An immersion into the heart of Le Ponant

“The wind in the sails, the gentle lapping of the waves, the scent of sea spray... sailing aboard Le Ponant is a magical experience.” Katherine G., on board Le Ponant

PONANT News

In Greenland Behind the Scenes of a Once in a Lifetime Human Adventure

Head for Polynesia in 2026

Summer 2024: Boarding Now!

PAUL GAUGUIN's 2025 Boutique Crossing Collection

PONANT and Smithsonian Journeys: Featured 2025 Voyages

Spirit of Ponant

PONANT and Farwind Energy

Summer 2025: heat and warmth or refreshing coolness?

Scientific mission to the North Pole

PONANT certified Green Globe

2 culinary celebrities on board Le Paul Gauguin

Shore-Side Power Connection in Ports

Receive weekly info and ideas

To inspire your future voyage plans

• The latest itineraries
• Last-minute offers
• PONANT news and updates

Sign up for the newsletter

By tashaaa , May 3, 2023 in Ponant

Recommended Posts

We have an   upcoming cruise in June. Me and my husband both downloaded the Ponant app (iphone and android), but it says we don’t have upcoming cruises. I reported this to Ponant, but so far no results. They only said, if I want to book an excursion, they will add them to our booking.   

I don’t know what you can do with this app, is it crucial for us? do we need to make an online check in (when does it usually open)? Do you get via app some important information… 

Will we get some document via   post to the home address? 

if anyone knows this, please let me know. I don’t get a very good feedback from Ponant.  thank you 😄

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It's not essential but it does have some information - you can take it or leave it.

The main advantage is that when you're on board and connected to the ship's WiFi you can access your daily newsletter and the dining menus from the app. In practice this works for me less than 50% of the time - the rest of the time the app says "you're not actually connected to the ship's WiFi" when I actually am!. SMH. IIRC it worked better in Corsica on Le Bellot, than it did for me in Indonesia on Le Laperouse.

Question for you - when you're logged in to the Ponant site using your login credentials on a regular computer, does it show the details of your upcoming cruises? If so, this information should also show up on the app if you're using the same login credentials.

The app frequently gets buggy and there will be days that you can't log in at all, or it displays incorrect information. As I said, not essential and you can take it or leave it.

Thank you for the quick reply.  when I log in my Ponant account I see the upcoming cruise, and that the booking is 100% completed. I also filled out our personal information. So, I guess this is ok.  However I still can’t download via my Ponant the conformation, invoice, I see there is some coupon and credit, which when I click on it won’t open, so I don’t know what it is.  It is our first Ponant cruise and actually I expected to be easier with the support.  Do you need to online check in before the cruise? Do they send the cruise documents, luggage tags?   

@tashaaa , have you created a "My Ponant" account? Can you see your booking there? Any shore excursions you pre-reserve should also appear there.

I am able to use the same login information for "My Ponant" to login to the app. Then I can see the booking and the excursions there.

AFIK, the only way you can pre-reserve shore excursions is to contact your Ponant Cruise Consultant. On our last cruise, her booking engine did not allow her to pre-reserve all of the excursions that appeared on the "My Ponant" website. Fortunately, we were able to book the excursions we wanted when we boarded the ship.

 I have never been able to open the  confirmation, invoice, coupon or credit either. I asked my Ponant Cruise Consultant about them and she had no idea why I see them. 

I have always received an email with all the cruise documents about two weeks before the cruise. The hard copy plus luggage tags arrives by FedEx a few days later.

The main thing we use the app for is to see the dinner menus. As @jpalbny  noted, it is very buggy.

You don't need to do an online check in.

Hope that helps!

Thank you Carolyn, for clarification. It really helps.  i will give up on app, for the documents contact Ponant via Email, to send them to me (the coupon and credit file) and simply count down to our cruise.   

thank you all for your help  🙂

• 4 weeks later...

I'm also a Ponant newbee and will be taking my first cruise in September. 

Out of curiosity,  I opened the App (I guess I downloaded it a couple months ago).    I logged on and it shows my cruise.  

It really doesn't show me much except for a lot of canned information that I would think would be the same for any cruise.

It does show the itinerary and the room details but nothing that  I can do.    Similar to the Website.

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast
• Central America
• North America
• Northern Europe & Scandinavia
• Ocean Voyages
• Oceania & Pacific Islands
• South America
• The Mediterranean
• Transatlantic
• Show all destinations
• See all cruises
• Loyalty Cruise
• Gastronomy & Wine
• Polar Expedition
• Tropical Expedition
• Art & Museums
• Smithsonian Journeys
• Theatre & Literature
• The Explorers Club
• Show all themes
• Back-to-back offer
• Free Ocean Voyage
• No single supplement
• Flight credit
• SPIRIT OF PONANT
• L'AUSTRAL
• LE LAPÉROUSE
• LE CHAMPLAIN
• LE BOUGAINVILLE
• LE DUMONT-D'URVILLE
• LE JACQUES-CARTIER
• LE COMMANDANT CHARCOT
• LE PAUL GAUGUIN
• Expeditions
• Life on board
• A different way to cruise
• Our guests and speakers
• A tailor-made voyage
• Why choose PONANT ?
• PONANT benefits
• Our Pavilions
• Our 360-degree destinations
• A more sustainable tourism
• PONANT Foundation
• PONANT Science programme
• Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

• Gastronomy & Wine
• Art & Museums

Ponant benefits

As you've trusted us to pamper you, we're sending several preferential offers your way.

Referrals, multiple cruises, solo or family travellers - discover all the advantages you can benefit from by reserving your cruise with PONANT.

PONANT Yacht Club

Go on several cruises with our company and you'll become part of the PONANT Yacht Club and you can enjoy personalised attention , exclusive offers both aboard and on land, and the best dedicated offers .

PONANT Bonus

Decided to go? Book your trip as soon as sales open and benefit from special promotional rates .

Before and after the cruise

As your trip starts well before your cruise, we'll assist you right from booking your reservation. Our teams are at your service to personalise your stay or reserve your before and after cruise programmes .

Refer-a-friend offer

Do you enjoy travelling with Ponant? Refer your friends and relatives and get a reward from our refer-a-friend offer. Sponsor and the person sponsored benefit from a €500 off per stateroom.

Reductions and special offers

Whether you're travelling on your own, as a family or with friends, you can benefit from our special offers . Feeling the spirit of adventure? Connect several cruises at preferential rates.

PONANT Insurance

Thanks to PONANT insurances you can travel with peace of mind . You're covered against all risks and inconveniences which could arise either before or during your cruise: cancellations, repatriation, lost or delayed luggage, civil liability etc.

Refer us to your friends

Have you enjoyed cruising on our ships? Introduce PONANT to your relatives and friends and take advantage of our Refer-a-friend Program

As a SPONSOR , I receive a

€500 off, per stateroom after sponsored person books (1)

The number of referrals is unlimited. Referral savings amounts can be accumulated.

The PERSON SPONSORED will enjoy of

€500 off, per stateroom on his/her first cruise (1)

I want to take advantage of this offer:

I contact my travel agency or my travel advisor, (1) terms of offer.

✓ €500 off, per stateroom for the sponsored person on his first cruise.

✓ The sponsor must have already sailed on a PONANT ship.

✓ The person being sponsored cannot have previously sailed on a PONANT ship.

✓ €500 off, per stateroom on the sponsor's next cruise, as soon as the sponsored person cruise is booked.

✓ The sponsor and the person sponsored cannot be a current or a former employee of PONANT or a travel agency.

✓ The sponsored person’s savings apply immediately and is limited to one use per stateroom and per person sponsored. The saving for the sponsor is valid for his/her next cruise, after the person they refer booked.

✓ The sponsor’s savings must be applied to one cruise and can be combined with current offers. However, the sponsored person’s savings cannot be combined with longterm offers, except for the PONANT Bonus.

✓ The sponsor and the person sponsored refers may not share the same stateroom.

✓ The sponsoring request will be rejected if the person sponsored or any member of his/her household has already been sponsored.

✓ A sponsor can refer any number of people, but only one per household.

✓ The reduction for the sponsor must be used at once.

✓ Savings for the sponsor and the sponsored person cannot be taken as a payment or cash refund.

✓ The sponsor should give his/her PONANT Yacht Club number to the person(s) they wish to refer for identification purposes. In the lack of identification details, sponsorship will not be possible.

Under the Data Protection Act you have the right to access and correct information that concerns you by writing to PONANT.

Whether you're travelling on your own, as a family or with friends, you can benefit from our special offers . Feeling the spirit of adventure? Connect several cruises at preferential rates. We have come up with a range of reductions and special offers so that you can go on the cruise you have been dreaming of.

Honeymoon Offer

• 5% off the cruise-only rate, port taxes excluded**
• Bottle of champagne on arrival
• A photography session and your 5 favourite photos for free (except on board Le Ponant)
• 2 spa treatments (maximum value : €120 per treatment - except on board Le Ponant)
• Surprise aboard

Wedding anniversary

If you are celebrating any multiple of five years of marriage or civil union (PACS), enjoy a € 200 / AUD 300 / US$ 260 / £ 175 reduction per stateroom /suite for a cruise taken during the calendar year of your anniversary.

* Offer valid on presentation of proof. Discount applicable once a year anniversary.

Privilege Single Offer

We would like to give our guests who travel alone the opportunity to enjoy an intimate experience aboard our ships. Discover here the selection of exceptional cruise itineraries and departure dates available for the Privilege Single Offer.

* The Privilege Single Offer depends on the type of staterooms and the availability at the time of booking. The cruises for which the offer is valid are subject to change.

Family and Friends

Because you often want to share your cruise with your family or friends, we have a special offer for you. From the fifth person onwards on the same booking with one payer, the whole booking will benefit from a 5%* discount on the port to port cruise price only, excluding port and security taxes.

And because your little ones are often great explorers too, children can now board the company's ships from the age of 1 and up on Yachting cruises, from the age of 6 and up on Expedition cruises and from the age of 8 and up on Le Commandant Charcot . Children and teenagers sharing their cabin with one or two adults also receive special discounts.

*All passengers must be on the same booking number to qualify for the discount.

Consecutive Cruises

Take advantage of our special consecutive cruises offers (1):

• On all cruises: -10% on any combined cruises
• On a particular selection of cruises (2):
• the 2nd consecutive cruise, - 20%
• the 3rd consecutive cruise, - 30%
• the 4th consecutive cruise, - 40%

(1) Reduction does not apply to the first cruise and relates to the port/port fare not including port taxes. (2) Please consult the list of cruises benefitting from this offer here .

Owner’s Suite

All Owner's Suite bookings come with the following benefits:

• A one-hour spa treatments per person in the well-being space, chosen from the facial and body treatments on offer (1)
• One private transfer (round trip): Airport - Hotel - Port (2)

(1) Does not include additional purchases, limited to two treatments per booking, NO-refundable, NO-transferable and not valid during an Ocean Voyage. (2) Unless the transfer is already included in your package - Limited to one round trip per booking.

For more information about your benefits, please refer to the Terms and Conditions .

Being loyal to PONANT lets you take full advantage of the pleasures of cruising. As members of the PONANT Yacht Club , you will receive personalised attention , exclusive services both on board and on land, and offers not available to other guests.

Your BENEFITS *

(1) Discount on your future bookings

(2) Discount for onboard expenses, except for excursions

(3) Onboard credit

(4) Complimentary onboard laundry service

The opportunity to join the PONANT Yacht Club’s Loyalty cruises

(5) Possibility of complimentary upgrade, depending on availability

(6) Change your choice of cruise without incurring charges

(7) Dedicated phone line

(8) Priority boarding

Which discounts will be applied on your future bookings?

Booking your next 5-star cruise with PONANT !

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The PONANT Yacht Club card is presented to each adult guest aged over 18 and eligible for the PONANT Yacht Club programme. The benefits and status are acquired upon confirmation of the reservation, unless it is cancelled prior to departure, and may be modified without notice. Free-of-charge or cancelled cruises – regardless of the reason for the cancellation – and cruises booked as part of a Group reservation (through a group travel agency) or a ship Charter, are not taken into consideration when calculating loyalty status. Benefits and status are available as soon as an individual booking is confirmed. (1) The discount on your future bookings applies to port-to-port prices, and excludes taxes, discretionary expenses and transfers. This discount can only be combined with the PONANT Bonus discount, the discount applied to onboard cruise sales, the Referral Program offer, the Privilege Single offer and with the consecutive cruises discount. (2) The discount for onboard expenses , applies to everything other than ‘Prestige’ brands in the Boutique, jewelry, watches and tobacco; as well as high standard spirits, exceptional champagne and wines aboard Le Commandant Charcot and Le Ponant . The complete list of these products is available at reception during the cruise. Aboard Le Paul Gauguin , SCUBA diving, jewelry from the Boutique, Algotherm Dermo Ocean Spa, art sales and dance groups CD’s and DVD ’s are all excluded from the discount for onboard expenses. (3) Onboard credit is NO-exchangeable, NO-refundable and NO-transferable. It is valid for all expenses on board (excursions included), once all eligible discounts have been applied. Onboard credit can be used on the Paul Gauguin and will be offered in the following equivalent US dollar amounts: $50 for MAJOR / $100 for ADMIRAL / $150 for GRAND ADMIRAL / $200 for COMMODORE. Not valid on pre-bookable and pre-payable tours, excursions or cruise programmes or for gratuities. (4) Laundry service is free on board, with a limit of two items per day and per person for MAJOR members, and five items per day and per person for members with higher status. (5) Complimentary upgrades offered on board, to a superior cabin category or to the same category on a superior deck, are based on availability, offered within a maximum of 48 hours after boarding and only for PONANT cruises. (6) You may change your cruise free of charge the first time you change your cruise package, provided that the request is made 90 days or more before the cruise’s departure date (and 150 days or more for Expedition Cruises). The new departure date must be within 12 months of the original planned departure. Only one change can be made free of charge per calendar year per person for GRAND ADMIRAL and COMMODORE status, regardless of the cruise in question, and can only be applied to the first change only. (7) Dedicated phone line is only available for French-speaking COMMODORE, as well as Australian and New Zealand GRAND ADMIRAL and COMMODORE and only for PONANT cruises. (8) Priority boarding is subject to availability and only applies to certain ports of embarkation and only for PONANT cruises. Have you lost your PONANT Yacht Club card? You can make a request directly via our website by filling in the form on the Contact page and telling us that you have lost your card. We will send you your new PONANT Yacht Club card as soon as possible.

PONANT BONUS

A cruise is a holiday one prepares in advance. Our promise is to guarantee you the best fares as early as possible so that you can make those preparations in the utmost comfort. It is why we introduced the Ponant Bonus, a promotional fare with savings up to 30%. Depending on the cruise availability, the fare is liable to increase. Do not wait any longer, book now to enjoy the best fares.

Do not wait, book your cruise!

A tailor-made insurance contract.

For your safety and comfort , subscribe to our insurance contract specially designed for PONANT. It guarantees you throughout the duration of your trip, both in the event of cancellation before departure and for damage to your luggage during transportation or in case of medical problems during the cruise.

Insurance guarantees

Price of the trip per person

From 0 to €50,000

5.90% per person

More than €50,000 and up to €150,000

10.90% per person

Scope of your insurance coverage

Comprehensive package with guarantees in case of cancellation before your departure and incidents during your trip

Residential areas concerned

Up to 9 persons registered under the same contract can be covered in case of trip cancellation.

Luggage cover

In case of theft of valuable items, damage to luggage, delayed luggage delivery

Repatriation cover

Reimbursement of medical expenses abroad

Up to €300,000 per person

Repatriation or medical transport

Actual expensess

Return impossible

Hotel expenses

Up to €300 per night per person (max 14 nights)

Trip extension

Up to €5,000 per person

Trip cancellation cover (1)

Coverage limit (Amount of your trip) (2)

Up to €150,000 per person depending on the amount of the stay

Missed departure cover (3)

Stay interruption cover (4)

Traveler's civil liability

Price of the trip per person From 0 to €50,000

Luggage cover In case of theft of valuable items, damage to luggage, delayed luggage delivery

Repatriation cover Reimbursement of medical expenses abroad

Actual expenses

Return impossible hotel expenses

Garantie interruption de séjour (4)

(1) Including for epidemic/pandemic reasons. (2) Reimbursement by the Insurance Company of your cancellation fees in the event of:

• Cancellation due to serious illness, serious bodily injury, or death of the insured or a family member not traveling, including for an illness related to an epidemic/pandemic, or quarantine before departure.
• Cancellation for any other justified reason preventing departure or the exercise of planned activities during the trip.

(3) In case of failure of outbound or return transportation following a justified event:

• Refund of modification fees for the original transport ticket,
• Or refund of the new transport ticket if the original ticket is not refundable, up to €2,000 per person and €10,000 per event.

(4) In the event of interrupted travel following an event (repatriation, early return): coverage of unused cruise and land days (excluding transportation) up to €50,000 per person. If you are required to extend your stay, the contract covers hotel expenses (room and breakfast) and repatriation to your home as well as those of eligible family members or an insured companion, up to the amount indicated in the Coverage Table.

These details are extracted from the coverage and are not contractual. Like all insurance contracts, they include deductibles, limitations, and obligations in the event of a claim. Contract details are available upon request from your travel advisor.

You can subscribe to these contracts up to 14 days after the confirmation of your booking. All insured persons on the same booking must subscribe to the insurance contract.

Download the travel insurance information document .

For more information, contact your travel advisor at +33(0)4 91 16 16 27.

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• Request a quote
•  Contact
• Your luxury cruise with PONANT
• Africa, Middle East & Indian Ocean
• Atlantic Coast
• Central America
• North America
• Northern Europe & Scandinavia
• Ocean Voyages
• Oceania & Pacific Islands
• South America
• The Mediterranean
• Transatlantic
• Show all destinations
• See all cruises
• Gastronomy & Wine
• Polar Expedition
• Tropical Expedition
• Art & Museums
• Smithsonian Journeys
• Theatre & Literature
• The Explorers Club
• Quintessential Collection
• Show all themes
• Back-to-back offers
• Free Ocean Voyage
• No single supplement
• Flight credit
• SPIRIT OF PONANT
• L'AUSTRAL
• LE LAPÉROUSE
• LE CHAMPLAIN
• LE BOUGAINVILLE
• LE DUMONT-D'URVILLE
• LE JACQUES-CARTIER
• LE COMMANDANT CHARCOT
• Expeditions
• Life on board
• A different way to cruise
• Our guests and speakers
• A tailor-made voyage
• Why choose PONANT ?
• PONANT benefits
• Our Pavilions
• Our 360-degree destinations
• A more sustainable tourism
• PONANT Foundation
• PONANT Science programme
• Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

• Gastronomy & Wine
• Art & Museums

Our current special offers

Flight credit.

Getting to the world’s most beautiful destinations has never been so easy, thanks to our Flight Credit. It will apply directly to your clients’ airline bookings on a selection of departures, so they can benefit from the most advantageous rates with peace of mind.

No Single Supplement

For solo travellers, we have waived the standard supplement on more than 100 departures!

And many more benefits!

With our PONANT Bonus up to 30% off, and our Second Cruise Offer with 5% off, your clients will benefit in a variety of ways all year long.

As a valued PONANT partner, your loyalty—and that of your clients—is consistently rewarded.

PONANT Yacht Club benefits

Any clients who are members of our loyalty program, the PONANT Yacht Club, can enjoy offers not available to other guests, as well as exclusive services both on board and on land.

Exclusive travel agent offers

The best way to sell PONANT is to know PONANT. As such, throughout the year, we are delighted to offer you the chance to join select itineraries—with up to 50% savings .

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Ponant crew and staff were fantastic

Ponant crew and staff were fantastic. Food was fantastic. Ship was just a good size with enough seating for everyone but not too big or impersonal. Lovely decor not over the top. Did I mention the food!!!! Last but not least the expedition team were committed and knowledgeable making exploring each day enjoyable and entertaining.

Date of experience : July 21, 2024

Alaska on board Le Soleal—perfection!

We cruised on Le Soleal from Vancouver to Sitka July 5–13, 2024. The trip was perfect. Staff and crew were enthusiastic, professional and a lot of fun. We saw some amazing parts of Alaska, and a spontaneous stop for a swim was unexpected and really fun (to watch!) while 60 passengers and crew jumped off the deck into the glacier-cold water in a wonderful sunny afternoon. Food and service, entertainment and excursions were all perfect! Thank you! Thanks!

Date of experience : July 04, 2024

Reply from PONANT

Dear Mrs OCONNELL Thank you very much for your positive feedback. We are delighted to hear that you enjoyed the landscapes of ALASKA during your trip aboard the SOLEAL. Your satisfaction is our top priority. We look forward to welcoming you on board soon. The PONANT team

A lovely Scandinavian venture

The Le Champlain is a lovely ship with great staff . The food is really 5 star with the gala nights being especially fine. The wines are good rather than great. On the debit side,half the guests were from Tauck, the US travel agent, and the rest of us were somewhat second-class ! (for example the Tauck passengers had free access to premium level drinks, seemed to have their own talks...)...in future I will endeavour not to join such a cruise! Also on the debit side the cabin we had (not the cheapest) was definitely smaller than other lines I have been with. Also the excursions were good, but very poor value in terms of cost.The whole cruise was "info-lite"....meaning that only sketchy lectures /briefings were given Despite these reservation Ponant runs an excellent cruise and I would use them again.

Date of experience : July 03, 2024

Dear Richard, Thank you for your valuable feedback. We are delighted that you enjoyed your experience with PONANT. If you have any suggestions to further improve our service, please do not hesitate to contact [email protected]. We look forward to welcoming you on board very soon. The PONANT team

Kimberley Idyll

Lovely, relaxing cruise with very knowledgeable guides. Staff were very helpful and always pleasant. Excursions were organised well and catered to all the passengers on board. Maybe could have had had more excursions for the more able to be more active.

Date of experience : June 04, 2024

Dear Mrs ALLISON, Thank you very much for your 5-star rating. We are delighted. Your satisfaction is our greatest reward. We hope to see you again soon aboard one of our ships. Yours sincerely The PONANT team

Staff training

I feel that the staff are trained in hospitality eventualities and have an interest in upkeeping a standard set by Management. Whether it be Food Service, House Keeping, Exhibition Team, Entertainment the presentation was done well.

Date of experience : July 13, 2024

Dear Mrs SANDRA, We're delighted to read that you enjoyed your experience with PONANT. Your satisfaction is our greatest reward. We look forward to welcoming you back on board our ships. Sincerely, The PONANT team.

Excellence!

Ponant knows how to cruise and choosing Ponant is always an excellent choice.

Date of experience : July 02, 2024

Dear Charlotte BINGHAM, We sincerely thank you for your 5-star review. We are delighted to hear that you enjoyed your experience aboard the DUMONT D'URVILLE. We hope to welcome you back on board very soon. Yours sincerely The PONANT team.

Excellent Opera cruise on Ponant L’Austral

This was our first cruise on Ponant and Ponant far surpasses the “suite experience” on any other cruise line. The opera events weer intimate and incredible to have 6 professional opera singer with us for a week. The dining was fantastic every day. The quality is very high. The crew all knew our name. We spoke with the Captain daily. The open bridge was great. The cabin design was very well thought out and we really liked the separate “water closet”. We really enjoyed the North Africa ports of call, as Algeria and Tunisia are not generally on other cruise line’s itineraries. The number of passengers was just right and it was never congested or crowded on board. Highly recommend.

Date of experience : May 02, 2024

Dear Mr DEUEL, Thank you for your positive comments and your enthusiasm. We are delighted that you enjoyed your first experience aboard the AUSTRAL. We appreciate your support and look forward to welcoming you back on board very soon. Sincerely The PONANT team

A wonderful Baltic cruise

A wonderful Baltic cruise on Le Dumont D’Urville - Ponant excel in providing a unique French flavoured experience from the French food & wine, to the service from everyone from the Captain down. Thoroughly recommend Ponant to those travellers are ‘foodies’ who enjoy an authentic European experience

Dear Sir Thank you very much for your 5-star rating. We are delighted. Your satisfaction is our greatest reward. We hope to see you again soon aboard one of our ships. Yours sincerely The PONANT team

Penguins, whales and amazing scenery

Ponant took us to Antarctica in Jan 2023. (From Dunedin to Hobart) We absolutely loved it. The ship Le Soleil has great viewing decks and lounges, the cabins are nice, the food fantastic and all the staff - both on board and the booking agents on shore - were just the best. We have cruised with other cruise lines - Seabourn and Silversea amongst them - but Ponant is now one of our favourites.

Date of experience : January 22, 2023

Hello, Thank you for your positive feedback about your experience with us. We look forward to having you onboard again. PONANT Team

Ponant needs to improve

Ponant markets itself as a 5 star cruise line but in reality it is barely 4 stars. The coffee on board has no taste and no trained baristas either. The soups and vegetables served are usually lukewarm. Staff are polite but not overly friendly. The only really friendly crew members are the dining room and housekeeping staff who are all Filipino. Food was much better before 2020 and more “French cuisine”

Date of experience : April 27, 2024

Dear customer Thank you for taking the time to send us your comments. Please feel free to contact [email protected] if you wish to discuss your experience. Sincerely, The PONANT team".

Great small and picturesque ports of…

Great small and picturesque ports of call. We like the personal touch, shuttles into town and town maps should we not do the offered excursions. Sometimes finding to ship for the initial embarkation and the process has been a bit chaotic. Like the French and when local wines are offered.

Date of experience : September 20, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our guidance. We look forward to having you onboard again. PONANT Team

Best Cruising - Hands Down !

Our first cruise with Ponant from Alaska to Canada in 2019 was spectacular. The attention to detail was second to none in every aspect, from bow to stern, restaurants, entertainment, bridge, guide talks, escorted excursions, accommodation, and the food and service was exceptional After just one cruise it’ll be only Ponant for us. Really looking forward to our next one coming up !!!! Brian & Pam

Date of experience : August 03, 2022

Cruising with Ponant

Wonderful experience with Ponant! Experience smart cruising!

Date of experience : July 18, 2024

Beware of doing any village ‘tours’ on…

Beware of doing any village ‘tours’ on the Suvasuva (Fiji) part of a Pacific tour. We just paid USD110 per head to have a tour guide expound about Mr Tony Robbins and his programs on the island. There was little cultural insight, rather it was 4 hours of real estate information, ie which American owns which house,and of course, more of Mr Tony Robbins. It was the worst organised tour I’ve ever done, and would caution people.

Date of experience : January 17, 2023

Fantastically organized, great food and accommodation, friendly staff and great excursions from the ship. A smaller vessel with a maximum of about 280 passengers is certainly the way to go. Definitely worth the extra money if you’ve ever thought about a cruise but dread the thought of a massive floating listeria palace.

Date of experience : May 17, 2023

Our Kimberly Cruise was fabulous

Our Kimberly Cruise was fabulous. The ship, Le Soleal, was very comfortable, with choice of casual or formal restaurants. The expedition leaders and all of the science experts were accessible, friendly and helpful. We learned so much on each of the daily expeditions. Not to be missed, in my view.

Super cruise line

Super cruise line, certainly the best experience we have had. First a trip from Panama thru the canal and on to Lima. Next a quick backwards S from Aukland down the Easter edge of North Island, thru the strait, and the western fiords around to end in Dunedin. Our third trip was an exploratory trip into the New Zealand fiords and south with 13 naturalists around the sun-Antarctic Islands. Love the quality of experience, live-aboard life, and the details the line and especially the expert crew and officers. Food, conversation, programs, and safety remains second to none thru all three voyages. Love the practical quality and style, in attitude and service. No unnecessary pretentiousness. Sign us up.

Very disappointing on many levels

Japan southern islands on Le Jacque Cartier (7 days). The cabin (deck 5) was compact but very functional and comfortable. The balcony was nice to have also. As an expedition cruise the leaders failed to provide the necessary information to enhance the experience. Many had never been to the areas visited. Logistics on land were poor and confused, lots of waiting for buses and other passengers. The French passengers seemed to get preferential treatment and access to the expedition team members who has expertise eg botanist, environmentalist etc. The English speakers were with inexperienced leaders.The food and wine was average at best. Little knowledge of wines served, no sommelier on board. Some bars (observation deck) were closed at odd times (like 600pm) due to lack of staff on board. I provided written comments both during and post cruise direct to Ponant and received no response. This was our first cruise with Ponant and will also be our last. The whole experience was not worth what we paid for it. Many other passengers felt much the same. Ponant are expanding their operations into Australia and if this is indicative of their level of cruising and professionalism then be warned.

Date of experience : April 20, 2024

Dear customer Thank you for your detailed feedback. We are sorry to hear that some aspects of your cruise did not meet your expectations. Your satisfaction is our priority and we are constantly working to improve our services. Please do not hesitate to contact us directly to discuss your concerns on 04 91 17 01 90 or by e-mail [email protected]. We look forward to welcoming you back on board. Sincerely The PONANT team

From the moment we embarked on the…

From the moment we embarked on the yacht until embarkation we were made to feel welcome and like family. The hardware is delightful, the staff attentive and the cuisine outstanding. Only bug was the little additional charges for some drinks especially when you were invited to a cocktail party and then charged for champagne, best to have this additional cost included. We have already booked another cruise to Norway and next year French Polynesia.

Cruising in style.

Great experience, liked very much the smaller more intimate cruise and the French style and cuisine. The excursions were all very good, with English speaking guides for us. Already booked the next cruise with Ponant.

Date of experience : April 25, 2023

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• Ponant unveils 10-day voyage exploring Vietnam’s UNESCO Heritage...

Ponant unveils 10-day voyage exploring Vietnam’s UNESCO Heritage sites

Ponant has opened bookings for a distinguished 10-day voyage along the Vietnamese coast, from Ho Chi Minh City (Saigon) to Ha Long , set to depart on November 29, 2024.

This journey aboard the luxury vessel Le Laperouse offers an exceptional opportunity to explore Vietnam’s renowned UNESCO World Heritage sites in an atmosphere of comfort and elegance.

The itinerary features a blend of Vietnam's iconic destinations, including Saigon, the Mekong Delta, Halong Bay, Hue , and Hoi An , alongside lesser-known treasures like My Son Sanctuary, Cham Towers, Marble Mountain, and Ghenh Da Dia basalt columns. Each stopover includes a guided excursion, with options curated by Ponant’s destination experts, available for pre-booking 2 months prior to departure.

Guests will have ample opportunities to engage with local Vietnamese culture and craftsmanship, while onboard experts will offer enriching lectures on the region's history and culture. The voyage, from November 29 to December 8, 2024, spans 10 days and 9 nights, with prices starting from EUR 4,430.

• Grand Rapids/Muskegon
• Saginaw/Bay City
• All Michigan

Look inside French, yacht-style cruise ships sailing the Great Lakes

• Updated: Aug. 08, 2024, 12:18 p.m.
• | Published: Aug. 08, 2024, 12:16 p.m.

A look inside the Ponant Explorers series of luxury cruise ships. The 430-foot sister ships accommodate up to 182 guests. They have two restaurants, multiple lounges, a pool and sundeck, a theatre, a spa and more. Le Bellot and Le Champlain are sailing the Great Lakes during summer 2024, including stops at Sault Ste. Marie and Mackinac Island, Mich. Ponant Cruise Line

• Justine Lofton | [email protected]

These French, yacht-style cruise ships sailing the Great Lakes evoke intimate, modern luxury with muted tones, flowing lines and comfort.

Ponant Cruise Line operates 430-foot sister ships Le Bellot and Le Champlain on the freshwater seas. This year, the ships have called on Sault Ste. Marie and Mackinac Island and often sail through Detroit.

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