flight centre travel group head office contact number

0877 40 50 00

26/04/2024 • Knowledge

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Ways to get support

We're here to help with all your travel needs., contact a store, change or cancel a booking, in-store bookings, online bookings, phone bookings, media enquiries, personal information requests, did you find this page helpful, related articles.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
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• Book with credit
• Checking in
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• Credit and rewards
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© Flight Centre Travel Group (Pty) Ltd. Registration No. 1994/000253/07.

*Prices are in ZAR and subject to availability. Please refer to specific product’s terms and conditions.

0208 127 4273

Related Topics

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payments and fees

Need more help?

You should know

When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.

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Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

0800 24 35 44

30/07/2024 • Knowledge

Article details, travel advice and questions, how to get support for new bookings, book online, book with a travel expert, how to get support for existing bookings, in-store bookings, online bookings, new zealand, outside new zealand, how to get emergency support when travelling in 48hrs, or in destination, how to get support for travel extras, independent travel experts, cruise experts, find out more about our  cruise experts., send an enquiry, corporate travel - large business experts, find out more about our corporate travel - large business experts . , business travel - smes experts, find out more about our business travel - smes experts . , group travel experts, find out more about our group travel experts ..

If you're travelling with a group of 9 or more, please contact us so we can help you with the complications of booking as a group. Send enquiry

Company enquiries

Head office, flight centre's support functions and corporate brands., flight centre foundation, media and communications, recruitment, please call our customer experience department if you have a compliment, suggestion or complaint. , did you find this page helpful.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payment and fees

Need more help?

Site quick links

Help & support.

© Flight Centre (NZ) Limited.

Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . *Travel restrictions & conditions apply. Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person. We charge a Travel Expert Service Fee for bookings made with our travel experts in store, via email or over the phone and an Online Booking Fee for flight bookings made online. These fees are charged in addition to the advertised price and displayed fares. Merchant fees apply and depend on your chosen payment method. View Booking Terms and Conditions for more information.

0208 127 4273

A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, stays, holidays, cruises, tours, you name it—we do it. Business travel? That's our business too. Complex tricky group bookings for a hard to organise event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognised as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate.

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Responsible business practices

As a global leader in the travel industry, Flight Centre have the opportunity to help bring about real, lasting change; we are committed to doing just that.

Modern slavery statement

Tax strategy

Gender pay gap 2017

Gender pay gap 2018

Gender pay gap 2019

Gender pay gap 2020

Gender pay gap 2021

Gender pay gap 2022

Gender pay gap 2023

Site quick links

Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

Rex Airlines update: Important details for customers with Rex Airlines bookings .

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payment and fees
• Captain's Package
• Commbank Awards

Need more help?

You should know

When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.

Site quick links

Help & support.

Flight Centre acknowledges the Traditional Custodians of Country throughout Australia.

© Flight Centre Travel Group Limited. ATAS Accreditation No. A10412.

*Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

Alert: Beware of fraudulent businesses posing as Flight Centre or Flight Centre employees listed online. For secure bookings via phone or email, verify our contact info at https://www.flightcentre.ca/stores for our Canadian Flight Centre locations and Travel Consultants.

1 877 967 5302

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Need more help?

Site quick links

Help & support.

© Flight Centre Travel Group (Canada) Inc.

Future Travel Credit Terms & Conditions | Green Policy | Anti-Spam Policy

1 877 967 5302

A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, accommodation, vacations, cruises, tours, insurance, you name it—we do it. Business travel? That's our business too. Complex tricky group bookings for a hard to organize event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognized as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate.

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Responsible business practices

As a global leader in the travel industry, Flight Centre have the opportunity to help bring about real, lasting change; we are committed to doing just that.

Diversity, Equity & Inclusion 2024

Site quick links

Help & support.

© Flight Centre Travel Group (Canada) Inc.

Future Travel Credit Terms & Conditions | Green Policy | Anti-Spam Policy

To learn more about Flight Centre Travel Group’s brands, click each of the brand logos below to be taken to their external website.

Flight Centre Travel Group (FCTG) operates a number of leisure travel brands. Its flagship Flight Centre brand is also present in six other countries around the world. By offering a broad range of leisure brands, FCTG is able to cater to niche sectors within the travel market. The Flight Centre brand is aimed at the mass market, Student Universe at the youth market with Travel Associates and Scott Dunn targeted at the premium market.

Cruiseabout

Flight Centre

Flight Centre Business Travel

Flight Centre Travel Academy

Laurier Du Vallon (Leisure)

Liberty Travel

Luxury Travel Collection

Student Universe

Travel Associates

Travel Money Group

Flight Centre Travel Group’s (FCTG) corporate business includes six major brands that service the needs of organisations of all sizes across multiple industries. Its global corporate network spans more than 90 countries worldwide and is made up of company-owned offices and strategic licensing agreements with leading local agencies. Corporate travel is an important part of the travel market and FCTG’s highly successful corporate travel brands account for an ever-growing proportion of the company’s overall income and profit.

Corporate Traveller

FCM Consulting

FCM Meetings & Events

Laurier du vallon (corporate).

Stage and Screen

Flight Centre Travel Group (FCTG) owns a number of wholesale brands, which supply products to its national and international network or travel retail outlets. In some instances this will also include direct to the public and other travel agencies worldwide.

Other Businesses

Flight Centre Travel Group (FCTG) has also expanded into other travel related areas, such as foreign currency exchange and travel academies, and areas where its unique business model works, including recruitment marketing and bike retailing, as well as employee benefit businesses, Healthwise and Moneywise.

A little about Flight Centre

Who are we? Glad you asked. We're the travel-obsessed Travel Experts. We're here to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing—travel! We love what we do.

Experience is everything to us. In fact, we have over 38,475 collective years experience in travel. We started doing this thing over 40 years ago in Australia and haven't looked back since. In 1984 Flight Centre opened its doors in the UK, New Zealand in 1987, South Africa in 1994 and Canada in 1995.

Flights, stays, holidays, cruises, tours, insurance, you name it—we do it. Travel money? Yep we can help. Business travel? That's our business too. Complex tricky group bookings for a hard to organise event? Not a drama. If it's travel related, we are your people.

We're the flagship brand of Flight Centre Travel Group (FCTG), an Australian born international travel company. It's recognised as one of the top five largest travel agencies in the world today with more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Visit our parent Flight Centre Travel Group website here.

Read on and we'll share a bit about our amazing 40-year history and what is important to us...

Travel Experts around the world

stores globally

years of combined experience

of our team are female

of our team are between 30-39 years old

40 years of taking off

It's been 40 years since we opened our very first store in Australia. What a ride it's been. During that time we've had our fair share of triumphs, challenges and of course, plenty of adventures. And, while we're no overnight success, thanks to our incredible teams and first-class customers, we're chuffed to be able to celebrate such a milestone.

Skroo (Graham Turner—our founder) and friend (Geoff "Spy" Lomas) buy a double-decker bus and take off on their first tour around Spain, Portugal and Morocco.

Fast forward your Sanyo cassette deck to the mid ‘70s and that one bus has multiplied like guinea pigs. Top Deck is born, operating in London, and the following year, in Brisbane, Australia.

Welcome to the '80s. Airlines have been deregulated and Skroo reckons Australia, the UK and NZ are ripe for the picking, which makes sense for a bloke who grew up on an apple farm. Flight Centre is born.

Flight Centre opens in Sydney, Melbourne and Brisbane.

Frankie says Relax don't do it... but we did it anyway and Flight Centre opens in London

We say Kia Ora to our cousins across the ditch, and Flight Centre starts operations in New Zealand.

The Captain first appears (we've had 5 of those, ladies and gents, since!) and we introduce the famous "Lowest Airfare Guaranteed" slogan. Enquiry quadruples after trials on TV and press ads.

The '90s were all about Friends, Seinfeld, Guns n Roses and Flight Centre floating on the Australian Securities Exchange. We open in South Africa, Canada, the USA, and re-launch in the UK. We also welcome a number of new brands into the family.

Throw a shrimp on the braai, because Flight Centre opens in Johannesburg, South Africa.

Flight Centre opens shop in Vancouver, Canada. Profit surpasses $10M and Flight Centre goes public on the ASX. Flighties purchase over 25% of shares available and set an Australian record for take-up by in-house people.

We hold the first Flight Centre Airfare and Holiday Expo at the Brisbane Convention Centre. In our first year, over 8,000 customers attend. An additional 3,000 the following. In 1998, we start Expos across Australia and New Zealand.

The world and travel changed forever with 9/11, collapse of Ansett, GFC and the Iraq War. Many other businesses contracted during this time, our strategy was to keep growing and enter new markets. We also launched the Flight Centre Foundation, our give back program to the communities we work, operate and travel in.

The '10s is when we officially became the Flight Centre Travel Group, reflecting the company's transformation from its traditional roots as a travel agent to a world-class retailer of leisure and corporate travel products.

We immediately know it as the decade when the world stops, and then re-opens. 2020 international boarders shut, airlines ground their fleets, FLT temporarily suspends trading on the ASX and Flight Centre stands down over 15,000 employees. We issue over $1billion in customer refunds.

The future is bright, we've turned 40, launched our new tagline "Experience our experience", travel is back and we are flooded with new and returning customers ready to turn their travel dreams into a reality again.

A truly global company

With over 450 stores, 3500+ Travel Experts and a global website; you'll find us in Australia, New Zealand, South Africa, Canada and the UK. You will find a heap of us working remotely too, we're truly a global business, helping our customers how and when they need us.

The Trophy Cabinet

Our commitments

Reconciliation We acknowledge the continuous journey towards reconciliation we contribute to in the countries in which we operate. Read more about our contribution to reconciliation with our First Nations People of Australia in our Reconciliation Action Plan (AU).

Foundation Our philanthropic roots were laid 40 years ago, and we continue to make meaningful contributions to charities around the world that support our company purpose, which is to open the world for those who want to see. The Flight Centre Foundation is our way of harnessing the collective goodness of our people, industry partners and customers to give back to the communities where we work, live and travel.

Your dream job Centre

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. We support our people the Flight Centre Travel Group way, with opportunities for our people to thrive, connect, give, move and get rewarded. Check out our available roles today.

View open roles

You're the centre of our centre

When you book with us, you know you're booking with the best in the business.

Site quick links

Help & support.

Flight Centre acknowledges the Traditional Custodians of Country throughout Australia.

© Flight Centre Travel Group Limited. ATAS Accreditation No. A10412.

*Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

Welcome to FLight centre travel group South africa

Recognised as one of the top five largest travel agency groups in the world today, the Flight Centre Travel Group (FCTG) was started in Brisbane, Australia in 1982, Moved into South Africa in 1994. The group in home to 4 distinct brands Flight Centre, Corporate Traveller, FCM Travel and Flight Centre Independent.

The Flight Centre Travel Group consists of amazing brands working together to bring you the best in travel.

FCM Travel Solutions is a leader in corporate travel management, operating a global network that spans more than 90 countries worldwide. Across our network we offer a range of leading local and global technology solutions to drive efficiencies and generate greater savings for our multinational clientele.

Flight Centre Independent is an independent travel agent model within the Flight Centre Travel Group providing its consultants the opportunity to run their own business from home. These independent travel consultants have at least 10 years industry experience and a lifetime of personal travel adventures to draw from. This combined with a genuine passion and commitment to exceptional customer service means your Flight Centre Independent will tailor make a holiday perfectly suited to you.

Flight Centre’s world class retail network is committed to bringing you exclusive deals in domestic and international airfares, as well as accommodation, car hire, travel insurance, cruising, coach, rail, touring and adventure travel deals. We sort through thousands of accommodation, transport and tour options to find the one most suited to your needs, with value for money always at the forefront of our thinking. Through this commitment to value our unique Red Label Holidays range was born. Flight Centre offer an online and offline solution.

Corporate Traveller focuses on the needs of the growing SME market. Since its establishment in 1999, the brand has partnered with clients throughout South Africa to provide tailor-made business travel solutions at industry-leading rates. Corporate Traveller offers customers a unique combination of expert advice, local personal service and global negotiating strength to maximise business travel cost savings. At Corporate Traveller we strongly believe that it’s our people that make the world of difference and that when it comes to business travel nothing beats having an expert on board

Our Purpose

To be SA’s trusted travel & technology  experience company.

We care about delivering amazing travel experiences.

OUR PHILOSOPHIES

1. OUR PEOPLE Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.

2. OUR CUSTOMER We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success. The key measure of whether we really are personally providing our customers with an amazing experience, an amazing product and a very caring service is they will return again and again

3. BRIGHTNESS OF FUTURE We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.

4. TAKING RESPONSIBILITY We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.

5. EGALITARIANISM AND UNITY In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.

OUR BUSINESS MODEL

1. OWNERSHIP We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.

2. INCENTIVES Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.

3. OUR STANDARD SYSTEMS – ONE BEST WAY In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.

4. FAMILY, VILLAGE, TRIBE Our structure is simple, lean, flat and transparent, with accessible leaders. Our business Model is being one of the worlds best and biggest small business operators. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.

• Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams).
• Tribe (Areas – min 10, max 20 Teams).
• Nations/Brands (min 8, max 15 Areas).
• Regions/States/Countries.
• Board and senior leadership team.

5. PROFIT A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service-an experience they genuinely value and will pay us for

Work for us

Choose your own adventure with Flight Centre Travel Group

OUR LEADERSHIP TEAM

We inspire tomorrow's leaders today.

FLIGHT CENTRE FOUNDATION