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I was injured on a trip to Patagonia in 2023

I was injured on a trip to Patagonia in December 2023. I asked the tour guide to get me a doctor. Instead she sent me to the front desk who would not help me other than tell me to go by myself to a local clinic. I could not walk easily and was in pain and could not go alone to a clinic. When the tour guide got back, I again requested that she help me get a doctor, and advised her what the hotel front desk had said. She never got me a doctor and never offered to help get a doctor. When I got back home, I finally saw my own doctor , and arrived in a wheelchair. I was told by Tauck Tours insurance that they could not cover me any of my bills because I did not see a doctor in South America. If they had been notified, they would have even sent a doctor from another city, if necessary. Tauck would do nothing to help with medical bills when I returned home. They were very nasty on the phone and threatening. Do not expect any help if you become ill.

Date of experience : December 06, 2023

A hospital tour with Tauck

I have taken 6 trips with Tauck and recently took my last. The trip was to Central Europe. The food was pedestrian at best: flavorless and tough meat. The rooms used to be deluxe or superior and are now standard with views of the garbage or buildings that are being renovated. The worst part is the lack of common courtesy of sick guests who were coughing and hacking without using a mask, distancing and using their arms or nothing to cover the spread of germs. By the end of the 16 days more then have of the 27 guests were sick. Oh, did I say 27? Yes there were supposed to be a max of 24, but they packed a a few more sardines in the can. I called Tauck guest relations while still on the trip to ask for private transport for my friend and I and they said they have no policy in place to even ask other guests to be courteous and wear a mask of use tissue. The tour director agreed that guests were being rude, but refused to even ask them if they wanted a mask or tissue. My friend and I finally just distanced ourselves, and paid for our own food and transport to stay away from the sick masses.

Date of experience : August 16, 2024

EVERYTHING ABOUT TAUCK IS OFF THE CHART AMAZING

EVERYTHING ABOUT TAUCK IS OFF THE CHARTS AMAZING. We took a Northern Italy tour pre-covid, and a Switzerland trip this summer. Both times, ⭐️⭐️⭐️⭐️⭐️ everything! The hotels drop dead gorgeous in great locations; food amazing; the itinerary was incredible; the tour director knowledgeable and kind; service at all levels was terrific. I cant understand anyone not having an incredible time with Tauck.

Date of experience : June 06, 2024

Have enjoyed 10 trips with Tauck so far…

Have enjoyed 10 trips with Tauck so far and all were excellent and worth every dollar. (Three trips were to Africa, one to Peru/Bolivia, Patagonia & several to Europe). Our most recent was Manitoba in November 2023 which was still excellent all around as expected. We stick with fully Tauck led trips and not those where the Tauck group is a smaller part of a larger group i.e cruise,etc.—as we can do those outside of Tauck on our own if desired. Will try them again to insure their high value is consistent—especially since they are priced even higher these days. Note: we’ve found their nonrefundable insurance premiums and/or deposits lost due to cancellation are common practice with most travel companies we’ve worked with.

Date of experience : November 11, 2023

Great Price for the money...

My husband and I did a Tauck tour of New Orleans and Baton Rouge. Wonderful hotels, THE BEST tour guide and great excursions. We feel like we would never have seen everything on our own and got our monies worth! Highlight is the Jazz concert in Preservation Hall and World War II museum.

Date of experience : April 09, 2024

Best of Ireland (Small Group) Tour

Just returned from 14 days travel the coastal perimeter. It was our favorite trip + we frequently travel. Our Tour Director (Vincent Baxter) was very knowledgeable + made the trip wonderful. He shared his life with us. He explained The Troubles + The Hunger and told little known facts. We’ve never learned so much. If you go in mid May all the Hawthorn trees will be in bloom. They are everywhere + beautiful. The Irish love their country + are very proud of it. The beauty will stay with us forever.

Date of experience : May 14, 2024

Shady deposit and fee procedure

I booked a tour with Tauck 21 months in advance to Egypt and Jordan. I paid a deposit of $600 and a Guest Protection Fee of $750. My friend going on the trip with me wanted to cancel and so I had to or pay thousands more for being a single, and thus, I cancelled as well. Meanwhile, when cancelling 7 months ahead of time, I was told I would receive my deposit back but not the $750 fee. After checking the cancellation policy, it appears that if I had not purchased the Guest Protection Fee, I would have lost the deposit of $600 instead of losing $750. I am trying to get someone from Tauck to explain to me exactly what that fee is and why would you charge people more to protect a deposit than the deposit itself. I am a frequent traveler and this would have been my first trip with Tauck. I have not experienced this procedure with any other tour company. Cannot recommend Tauck.

Date of experience : March 26, 2024

My family just retuned from Alaska…

My family just retuned from Alaska Bridges July2024. Our tour director was a very nice person named Kara. Our pick up from Anchorage was by Premium Limo. The attendant had no sign for us. We had to search him out. He did not lift a finger to help us with luggage. Night one was a late switch to a Mariott hotel in a room adjacent to noisy elevator. I complained. The last night again Tauck placed me as close as one can get to a noisy elevator. I suggest ownership and management sleep in such a room and explore that adventure. I would encourage everyone who travels on Tauck to read Taucks mission statement. While on the tour one excursion on a jet boat was a big 2 hour bore. The selection of that excursion was a big nothing on a river filled with logs and trees. The scenery on Long Island Sound is more intersting to me. We were scheduled to have a cookout on a gold mine hunt. No such cookout but instead cold crap pizza served. Therer were several sandwhich lunches with potatoe chips which were mediocre at best. This is not what I signed up for . When I pay the fees Tauck created and tauck delivers mediocrity at best I am angry, feel misled, and feel financially abused. There are too many guests for 1 tour director to manage in my opinion. I have asked Tauck to review my concerns. Iwas told by guest relations that I have so many complaints that she needs to reach out to many different managers. Perhaps some of the managers should be on tour to see first hand. Lastly on the farewell dinner Kara the tour diectoe allowed non paying guests of a family to sit at a table that had comfortable seating and early buffet access. My wife and I could only find seating at the childrens table. I asked Kara about it and she told m,e she authorized it. Read Taucks mission statement and should i feel Tauck fullfilled its mission statement to my family?

Date of experience : July 05, 2024

Tauck is a First Rate Company

My wife and I recently took a trip to Italy, a 14-day Tauck Classic Italy. The trip was wonderful until my wife fell and could not continue on. Although we had issues with the travel insurance company, Tauck stepped up and agreed to reimburse us for the expenses we had because of some communication issues when we left. I will definitely be scheduling more trips with Tauck. They are a first-rate company who understands the value of dedicated customers.

Date of experience : October 02, 2023

Tauck is overrated

I was told at the time of reservation that the max no of people was 25, but ended up with nearly 40 without notification of the change. Others on the cruise said the same. Tour dir said Tauck changed the max. Asked specifically about attire, and was told it was casual. Only when we were on the trip did we learn that a sport jacket was recommended. My husband wore a sweater and was the only male without a jacket. Our dep time from Dublin was provided, corrected, confirmed, but still wrong with tour dir. She had us leaving for the airport at midnight for a 11:25 flight. Bus issues: While driving between overnight locations (all bags, passports, money on the bus), we stopped at a roadside rest stop/restaurant. The tour director assured us we could safely leave our things on the bus, that it would be secured. The bus driver left the bus unlocked and the door wide open the entire time. People claiming to have motion sickness sat in the front of the bus the entire week. Why would you book a bus trip if you have motion sickness? The tour director said they would rotate everyone from front to back each day, but we were in the back the entire trip. Hotel views were very bad, garbage bins and roof tops. Generally nice facilities, but the worst rooms. Tour director was disorganized, blamed company for issues, stayed with single women for meals. She was subpar - not engaging at all, read notes so flatly during bus trips that she put most to sleep. She misdirected people at our stops. When the same people repeatedly arrived late for departures she did not address it. Tour director did not seek out feedback from us for anything. A few times she said, “wasnt that/he great”.

Date of experience : April 30, 2024

Purpose of trip insurances .

Whenever a tour is cancelled for any reason and trip insurance was purchased that amount is used for that exact purpose ie. insurance . Most tour companies take the premium , however Tauck credits that total amount to another tour if booked within their time frame . We have taken many tours , Tauck has gone above and beyond their duties to us each tour . It is unfortunate some do not understsnd trip insurance . When purcasing auto insurance your premium is not refunded if you have no accidents .

Date of experience : May 26, 2021

WE HAVE TAKEN SEVERAL GREAT TOURS WITH…

WE HAVE TAKEN SEVERAL GREAT TOURS WITH TAUCK PRE COVID🥳….however taking tours POST COVID has been a HUGE DISAPPOINTMENT. 😱 THEIR Directors are NOW RUDE, ARROGANT, COMBATIVE AND DISMISSIVE! If you have any concerns while on a Tour …KEEP THEM TO YOURSELF🤫….otherwise they will tell the other Traveler’s to AVOID YOU!! THE QUALITY SINCE COVID HAS DROPPED FROM 5* TO 1/2* We will NEVER AGAIN use them.

Date of experience : May 11, 2023

After 16 trips with Tauck

After 16 trips with Tauck, this was my last. The overall trip was BORING, on and off the bus, packing/unpacking after 1 or 2 days in each hotel, dull sites. Their choice of hotels has deteriorated considerably. One of the "hotels" was less than 1 star. But the worst part is their customer service. Apparently they could care less about keeping customers. Maybe ignorant first-timers will keep them going for a while. Doubt it.

Date of experience : October 12, 2023

First time Tuack Tour and Last

First time Tuack Tour, Essence of Japan. It will be my last. Spent more than 45k and they handled flight booking. They booked international layover outbound with 40 min window. Not surprisingly my bags, clothes and medicine didn't arrive for 30 hours. They acknowledged their fault in email but Guest Relations tone deaf. They offered small cash refund and future credit on next tour. Won't be a "next tour ". It was once a great brand but they have lost their feel for customer retention. If you use them, bookyour own travel and save money and aggravation.

Date of experience : June 01, 2023

Beware of the travel insurance that…

Beware of the travel insurance that Tauck partners with from Aon. We bought this insurance specifically to cover a pre-trip positive Covid test. My wife tested positive 3 days before the trip. The insurance company asked her to get a PCR test which came back positive too. They are now denying the claim because she wasn't sick enough to see a doctor. Tauck now says they will not get involved. This insurance company is labeled as its partner. Terrible customer service. We will never again trust Tauck.

Date of experience : June 30, 2022

Right now waiting for any responses to…

Right now waiting for any responses to problems with upcoming tour of Southeast Asia. Lots of call holding and bs. I would never recommend cibt for visas. Disorganized mess with no one ever responding and delays that are not explained and charges to credit card yea reversed but $1400 errors. And visas still not delivered and no explanations.

Date of experience : September 09, 2022

First and last Tauck Tour

First time Tauck Tour, Essence of Japan. It will be my last. Spent more than 45k and they handled flight booking. They booked international layover outbound with 40 min window. Not surprisingly my bags, clothes and medicine didn't arrive for 30 hours. They acknowledged their fault in email but Guest Relations tone deaf. They offered small cash refund and future credit on next tour. Won't be a "next tour ". It was once a great brand but they have lost their feel for customer retention. If you use them, book your own travel and save money and aggravation.

Date of experience : May 06, 2023

Very disappointed Tauck tour( currently…

Very disappointed Tauck tour( currently on). The food: dinner menu: Entree: 1 Red beans & Rice. 2. Crawfish etouffee. Cash bar. That’s. Most dinners are disappointment. Cost: Average $1000+/day/couple.

Date of experience : March 27, 2023

Twice it's Happened

During the pandemic my Huband and I planned a trip to Africa. Unfortunately, I was frightened and there were no airplanes flying anywhere, so we canceled. Consequently, the trip was canceled altogether. Tauck wouldn't give me back my down payment even then. They said it will be held for a dreamer's trip. Earlier last year, since I couldn't get my deposit back, we decided to take a trip this year. Unbelievably they made me pay another $1200 payment. I know insurance is important; my husband was going to get it this year. Unfortunately, we both can't make the trip due to illnesses. Again, I was told I would not be getting back my payments of $2400. They didn't care that we would have gone but for medical issues we could not. We are both 77 years old. I sent messages to two TV stations, and I hope they take the case. I've seen other travelers not getting their money back either. We should all get together and put in a complaint.

Date of experience : April 19, 2024

Covid Risk on a Tauck Cruise of Greece

I took a Tauck cruise of Greece called Treasures of the Aegean. The cruise itself was great. All the passengers tested negative for Covid before boarding the ship. However, at the end of the cruise more than 10 percent if the passengers had Covid and had to quarantine. I had known of the risk of Covid, I would never have taken the tour.

Date of experience : May 28, 2022

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• River Cruising

Tauck direct vs Travel Agent

By killsport , April 26, 2023 in River Cruising

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When booking an ocean cruise, I always use a travel agent (for the perks, discounts, and easier communication). However, I'm wondering if experienced Tauck cruisers can tell me if the same travel agent benefits hold true when traveling with Tauck (thinking Blue Danube river cruise). Thanks!

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Gourmet Gal

Outside of OBC the perks would be the same.  There’s not much to spend OBC on.  My TA will usually gift me a full-day tour before or after the cruise if extending my trip and if booking a non-cruise line hotel there’s always early check-in, late check-out, breakfast, hotel credit, upgrades, etc.  She’ll also book my air without any additional fees. She also gives excellent advice regarding trip insurance and handles most communication.  I say most because with Tauck I will still respond directly with excursion choices if there are any that need to be arranged in advance.

There are wonderful travel agents out there that give great incentives. You need to do a little detective work. But you can find them. That’s all we’re allowed to say here in CC without getting banned lol 

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Request a Galapagos Quote for 11/1/2020 – Galapagos Inner Loop – 7 Nights Roundtrip Baltra | From $8,512

Request a Galapagos Quote for 9/1/2019 – Galapagos Outer Loop – 7 Nights Roundtrip Baltra | From $8,743

Request a Galapagos Quote for 8/11/2019 – Galapagos Inner Loop – 7 Nights Roundtrip Baltra | From $9,380

All fares are in US dollars, per person, based on double occupancy, and reflect promotional savings, are for new bookings only, are subject to availability, and must be booked by September 1, 2019. Promotional savings in categories F-B on the December 21st sailing and categories C-D on the December 27th sailing only. *Included roundtrip airfare from Los Angeles or San Francisco is based on availability in class of service. Offer may be combined with applicable 3rd guest in stateroom offer but may not be combinable with other offers. Port, security, and handling charges of $149 per person are additional. Additional terms and conditions may apply. Call for details. Ship’s registry: Bahamas.

Welcome to Tauck1!

Dear Valued Partners,

I’m thrilled to invite you to explore Tauck1, our partner community website, created specifically for the suppliers who help make our extraordinary worldwide journeys possible.

Since 1925, our mission has been to create enriching travel experiences that enhance people’s lives by broadening their knowledge and fulfilling their travel dreams. Whether it’s by facilitating private tours of historic landmarks or providing exclusive cultural encounters, your partnership is essential in bringing unforgettable moments to life for our guests and is the cornerstone of the Tauck difference.

Once again, thank you for being an integral part of the extended Tauck family. Together, we really do make travel dreams come true.

• The Tauck Difference

Getting Started

By logging into this comprehensive resource, you’ll be able to submit or review contracts, communicate directly with our team, and stay up-to-date on all relevant information. We think you’ll find the site easy to use, but if you have any questions, feel free to contact your Tauck product team for help.

Become a Tauck Partner

We’re always looking for exceptional partners who can help make the Tauck guest experience an even better one – partners who share our values for above-and-beyond service, exceptional local access, original and compelling program content, and integrity.

To learn more about joining our partner community and building a lasting relationship for years to come, please contact our team.