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Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . *Travel restrictions & conditions apply. Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person. We charge a Travel Expert Service Fee for bookings made with our travel experts in store, via email or over the phone and an Online Booking Fee for flight bookings made online. These fees are charged in addition to the advertised price and displayed fares. Merchant fees apply and depend on your chosen payment method. View Booking Terms and Conditions for more information.

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Best online travel agencies for leisure travel, 2. house of travel: best for last-minute cruise deals.

• Free video consultant service so you can better plan your holiday with the tour operators
• Treat your children to unforgettable Pacific, North and South Islands, and other destination cruises during school holidays
• Easy access to information through their mobile app

3. Hello World: great deals on flights and cruises to various destinations worldwide

• Partnership with Flybuys to let you earn Flybuys points on your travel booking
• Accredited travel planners and advisors guide on travel planning
• Travel Insurance: Secure comprehensive Allianz and Cover-More Travel Insurance coverage for a worry-free journey
• Flexible payment options

4. Haka Tours: enjoy New Zealand's finest group tours tailored to your preferences

• Small group tours for an intimate travel experience with a maximum of 16 people
• Swap or tour cancellation at no cost up to 60 days before your journey begins
• 100% Kiwi: Benefit from the local expertise of New Zealand travel guides. They promise a purpose-led Kiwi experience, ensuring you truly connect with the land and culture

5. Flight Centre: a dedicated travel agent with comprehensive travel services

• Comprehensive travel services, including flight bookings, accommodations, holidays, cruises, tours, and insurance
• Presence in multiple countries as they’re part of the Flight Centre Travel Group (FCTG)
• With more than 450 stores and 3,500+ Travel Experts worldwide, Flight Centre tour company provides personalized guidance and support

Enjoy New Zealand with the best travel agencies by your side

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Welcome to new zealand.

Since 2001 we’ve been helping visitors plan their dream New Zealand vacations. Allow us the privilege of creating your very own customised New Zealand tour itinerary, it begins by you filling out our enquiry form. We are a New Zealand Qualmark Gold Travel Agency.

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Popular Ways to Experience New Zealand

New zealand self drive tours.

Experience a New Zealand self drive holiday, that not only surpasses your expectations but eliminates all of the guesswork.  Even better, this itinerary planning service is absolutely free when you book with us. 

New Zealand Coach Tours

Our hassle-free New Zealand coach tours are a relaxing way to take in the full beauty of New Zealand. Everything is taken care of including pre-booked accommodation, sightseeing activities, the comfort of a luxury coach and the friendly services of our team.

Small Group New Zealand Luxury

The benefits of a small group tour are more leisure time, a flexible itinerary, and unique dining and travel experiences.  Small group tours allow you to venture on alternative routes to the large coach tours.

Walking / Hiking Holidays

Our carefully selected hiking tours give you access to the most exciting volcanic and coastal regions in our National Parks and Reserves.  For those wanting an authentic experience of pure and pristine wilderness.

Adventure Tours New Zealand

Small group adventure tours cater to our clients who want to explore New Zealand’s most beautiful wilderness areas and who have a real passion for actively experiencing ‘The Great Outdoors’.

New Zealand Private Touring

Enjoy flexibility and privacy when touring New Zealand in the capable hands of our exceptional local guides. We use the best operators to enhance your travelling experience, in areas of our country that the larger group coach tours can't go.

Lord Of The Rings New Zealand

Planning your New Zealand holiday around the many Lord of the Rings movie locations will give you an excellent starting point for your itinerary, incorporating a fantastic mix of all that New Zealand has to offer. 

NZ Honeymoon Packages

Your search for that idyllic honeymoon or romantic destination ends here. New Zealand is the ultimate “ends of the earth” place to escape from everyday life. With tranquil yet breathtaking scenery, premium hideaway lodges, and unique experiences - you will build memories to treasure.

Who Are We?

First Light Travel is a Kiwi owned company, operated by Brent Narbey and Nigel Williamson. Adventurers themselves, with more than a few travel stories of their own, they know the ins and outs of travelling both in New Zealand and around the globe. Both are absolute travel professionals with a lifetime in the industry, which means you couldn’t be in safer hands!

Brent and Nigel started First Light Travel in 2001 and are supported by a team of highly experienced and knowledgeable New Zealand based travel specialists.

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Helpful tips

Here's a few useful links to help with planning your trip to Aotearoa New Zealand.

• Best things to do in the North Island
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Travel agents and agencies can help you plan and book your trip to New Zealand, whether you're on a budget or wish to experience a luxury holiday.

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If you see a ‘100% Pure New Zealand Specialist’ logo beside a travel agent listing, it means they are an accredited expert on New Zealand airlines, accommodation, activities, and more. They have undertaken specific training with Tourism New Zealand to increase their knowledge of our country.

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What do Gold, Silver, and Bronze mean?

Each New Zealand Specialist listed on this website has either Gold, Silver, or Bronze status. These statuses are only available through the 100% Pure New Zealand Specialist Programme (NZSP). The status of a specialist may change over time depending on what NZSP modules and training the specialist completes.

All specialists must have completed 10 modules as part of the NZSP. In addition:

Bronze means that the specialist has also completed at least two additional modules every 24 months since achieving Bronze status.

Silver means that the specialist has at a minimum also:

• attended one NZSP Training Session (in the specialists’ country or via webinar); 
• completed two additional modules every 24 months of achieving Silver status; and
• attended one Training Session every 24 months of achieving Silver status.

Gold means that the specialist has at a minimum also:

• visited New Zealand;
• completed two additional modules every 24 months of achieving Gold status; and
• attended one Training Session every 24 months of achieving Gold status.

About travel agent listings

The travel agent listings on newzealand.com are prepared by travel agents.

This website is a platform to help connect visitors with travel agents, but Tourism New Zealand does not verify all of the information provided, and in using this website you acknowledge that Tourism New Zealand is not responsible for verifying the information provided by those travel agents. This website is not intended to provide assurance that any particular travel agent meets certain quality standards or legal obligations.

To the maximum extent permitted by law, Tourism New Zealand expressly disclaims all responsibility and liability for any information in a travel agent listing. You acknowledge that if you rely on any such information, you do so solely at your own risk. Your use of this website is subject to the terms of use. You must not access or use this website unless you accept all of these terms of use. By accessing and/or using this website you agree to be bound by these terms of use.

• 1252 Dominion Road, Mount Roskill, Auckland

Welcome to Dominion Travel and Tours

Tour your dream destination with new zealand's best travel agency, leading travel agency in new zealand.

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Our Travel Agency can help you find the best cheap flights and ticket deals to your favourite destinations worldwide. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless. If you’re looking for discount airfare, airline tickets, book flight, and vacation packages, you can find it all here – at www.dominiontravels.co.nz.

Best travel agents in auckland , Dominion Tours and Travels were created by our expert technological team with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low-cost tickets efficiently in a user-friendly environment. We delivers the best prices possible to our customers. We are highly recommended by our clients for our excellent service. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless.

We deliver best flight booking services in New Zealand

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We've sent our fellow Kiwis all over the globe, from Aussie to the UK and everyplace in between. Read through our travel guides for some of our favourite destinations around the globe. Discover places to explore, accommodation suggestions, things to see and do, and be inspired by our travel articles pulled together by our team of travel experts.

This is just a selection of the extensive travel information we have on family holidays, cruises, flights, guided tours and more.  Come and chat with one of our travel experts . We'll listen to your ideas, customise a journey that's perfect for you and support you while you travel with 24/7 customer care.

HOTTEST PLACES IN THE WORLD TO EXPLORE IN 2024! Looking for inspiration for your next travel adventure?  Discover something new with our ‘Book It’ List of 24 amazing, curated travel experiences for 2024 - we’ve searched out adventures that are next level incredible and will be sure to wow and inspire your holiday travels for 2024 (and even 2025!)  Read more

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DESTINATIONS

Uk & europe.

Europe, by any standards, is an international hit. Renowned for its diverse patchwork of history, culture and staggering beauty, it’s a continent of architecture and artists, culture, quirks and cuisine.

As a New Zealander you live on the doorstep to the Pacific Islands. To many they're just a 'one day' destination - a desktop background on an office computer - but to us they're a three hour flight away, give or take.

We all love Aussie for a holiday, but do you find yourself returning to the same spots year-in, year-out? Fear not, for every well-loved Aussie recreation, there are a dozen more to discover.

From mesmerising monuments to time-honoured traditions, the only consistent on this compelling continent is tantalising cuisine and hospitable locals – complete with wide smiles and beaming faces.

From isolated Alaskan towns to the geological wonders of Utah’s national parks and cities thriving with musical culture, explore those places that may be off your North American radar.

Middle East

Buoyed by immense oil wealth and relatively secure political conditions, cities throughout the Middle East are quite literally rising rapidly.

Africa is a die-hard people pleaser. That’s hardly surprising when you consider its long list of pleasing credentials: formidable landscapes, fascinating history and an incredible mixed-bag of cultures.

Central America

Central America is blessed with Caribbean beaches, Mayan temples and mysterious pyramids set in dense jungle. A visit to Cuba can feel like a magical step back in time, yet utterly compelling.

Boasting world-famous waterfalls, drool-inducing cuisine and a feverish passion for soccer that resonates across all its cities, the fiestas are loud, the dancing’s dramatic and nobody goes to bed before sunrise.

WE'RE HERE TO GUIDE YOU ALONG THE WAY

This is just a taste of the information and advice we have available through our House of Travel consultants. Enquire below or pop in-store  and talk to one of our travel experts today. Let's make holidays better, together

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Incredible itineraries for solo travellers

Experience "Magic at Sea"

When Disney Cruise Line returns to Auckland for a second season in 2024

Celebrating the sisterhood

Tours and experiences designed exclusively for women

Hosted Journeys

Escorted tours with almost everything taken care of

Paradise in the Pacific

The Pacific Islands captivate young and old alike, with their swaying palm trees, shimmering turquoise seas and pristine sandy beaches

Reconnect as a family

Family holidays provide rest and respite from the day-to-day and a chance to create lasting memories together

Couples' escapes

Escape the everyday hustle and bustle of life and fall in love all over again

City Breaks

A city break can serve as a springboard to uncover the diverse wonders of a destination

Experience our big, bright new world of travel

Let us share with you inspirational travel experiences, exclusive insights and outstanding locations 

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We're a travel co-operative, which means each of our 27 stores is independently owned and operated. You're dealing with business owners and passionate travellers who care about their customers.

We offer all the packages, flights & hotel deals you can find at other travel agents. But we can also help you have a holiday that no one else you know has been on, by crafting tailored itineraries and bespoke experiences.

Our consultants and brokers are all avid travellers and can give you the best advice because they've been themselves. It's this knowledge and experience that helps you have a trip you'll remember for all the right reasons.

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Travel Planning Made Simple

THE SIMPLE WAY TO BOOK TRAVEL TO NEW ZEALAND

At Travel New Zealand, our dedicated and knowledgeable team takes pride in crafting personalized itineraries and offering unparalleled in-country support. With our friendly and professional staff, who possess extensive local knowledge, we ensure that your journey to New Zealand is tailored to your preferences and needs. From the moment you reach out to us, our team is committed to providing exceptional service, guiding you every step of the way to create a truly unforgettable travel experience. Whether you have questions, need recommendations, or require any assistance during your trip, we are here to ensure your adventure in New Zealand is seamless and filled with cherished memories.

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Answer a short questionnaire and we will create a free, personalized travel package for you, as well as a trip cost estimate. if you like what you see, you can schedule a complimentary consultation to discuss., get your free personalized itinerary and trip estimate today, we take pride in curating unique itineraries and bucket list experiences. our itineraries are created from scratch to ensure each client encounters true warmth and wonder in uncompromising luxury., we understand that every traveler has different preferences and expectations when it comes to exploring a new destination, which is why we take a personalized approach to creating travel itineraries. our travel experts take the time to understand your interests, budget, and travel style before crafting a customized itinerary that reflects your preferences..

CREATING UNFORGETTABLE EXPERIENCES TO THE DESTINATION OF YOUR DREAMS

We are a New Zealand Gold Specialist Agent with first hand knowledge of New Zealand's Tourism industry, culture, geography, and the kiwi way of life. Being professional Travel Advisors we have access to exclusive perks and upgrades for our clients. All our prefered accomodations are 4 Star at a minimum. We have carefully selected only the best New Zealand has to offer, so you can be rest assured you will be touring in comfort when you arrive.

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Romantic stays and exciting tours throughout North and South Island key locations.

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Experience some of the best nature and lifestyle attractions in New Zealand.

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Enjoy family time in New Zealand with children friendly activities and stays.

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Step 1: View our Sample New Zealand Travel Itineraries – you can 'mix and match' them! Step 2: Receive and review your very own personalised Travel Itinerary & Quote Proposal. Step 3: Communicate with Michael Nees, NZ travel expert (by Email, Phone, Skype).

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We personally visit the regions and places we list

Over the past 30 years I have been travelling through New Zealand covering the entire North and South Island. It’s been my passion and commitment to find hidden beautiful places to stay, plus unique and authentic activities. New Zealand is full of hidden secrets! Guest New Zealand will definitely make your New Zealand trip planning easy and fun – let us help you find an authentic travel experience to make lasting wonderful memories.

Now Offering Virtual Tourism Packages

In the future, Tourism will be a combination of traditional holidays and virtual travel experiences. With Virtual Journeys, you will be able to travel without leaving home. These immersive experiences will ignite your senses and make you feel as though you are physically there at location. Our Virtual Travel section will introduce you to immersive VR/360 Immersive recordings, Online Experience tours and 360 Livestream engagements.

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Book your guided New Zealand coach tour with Acrossnz and save money and time. A wide range of tours where every budget and interest is catered for.

Acrossnz is one of New Zealand’s leaders in providing travel packages. Whether you choose to travel with your family on one of our family package tours, or take yourself into nature on our hiking tours, we can provide you with a variety of different tours which we know will suite your requirements.

Acrossnz New Zealand self drive tours give you flexibility and independence combined with wonderful scenery and special boutique accommodation, secure in the knowledge that your accommodation is secured for that night.

Welcome to New Zealand

When you are planning your New Zealand vacation let a New Zealand travel agent assist you with your holiday. Acrossnz offers an online personalized itinerary planning and reservation service, where you will receive a customised itinerary that represents your specifications and budget requirements at rates cheaper than what you can book yourself.

If you are looking for a vacation package we can assist you with one of our many guided tours that cover a variety of styles and prices. We also have a large selection of self-drive itineraries and fantastic deals on campervans and rental cars . We have great deals on a variety of accommodation options throughout New Zealand, as well as being wholesale agents for all the main hotel chains

Let Acrossnz create the perfect holiday for you and receive the benefit of having your own travel specialist plan your vacation at rates that are sure to please. Click here to view our New Zealand holiday packages or start planning your vacation via our itinerary planning form.

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Having decided on an eight week trip to New Zealand, my wife and I selected Acrossnz to organise accommodation, car hire and key activities for us. We started planning in 2011, and Ravit was happy to enter into a long iterative process with us as we planned the tour together. I, in particular, am VERY demanding, but was impressed with Ravit’s attention to detail and injection of ideas into the constantly changing schedule. The end result was flawless. A superb variety of hotel, motel, re… Read more

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Explore the beautiful destinations of India with Singh Travel

Explore some of the best destinations in the world with Singh Travel

Fly to famous travel destinations in india, auckland - delhi.

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Auckland - kolkata, auckland - chennai, get flight tickets to across the world.

Plan your trip to India

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Long term payment installments available on Q Card and Gem Visa

Testimonials

Your satisfaction is our success.

I recently had the pleasure of booking my flight tickets through Singh Travel, and I must say it was an exceptional experience from start to finish.

Highly Recommend! Superb Experience!! Everything was perfectly arranged by Singh Travels.

Singh Travel provided an incredible journey from New Zealand to Delhi. Their attention to detail, knowledgeable guides, and seamless logistics made the trip unforgettable.

Prepare to be welcomed by the world.

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See our Ratings Methodology .

Most Satisfied Customers | YOU Travel

YOU Travel & Cruise is your go-to for professional travel service & advice, earning top 5-Star scores across all our ratings categories and taking home Canstar Blue’s 2024 Award for Most Satisfied Customers | Travel Agents.

How we rate travel agents

Our review compares travel agents on customer satisfaction, so you can discover what other Kiwis think about our compared travel agents before you go ahead and book a holiday or trip. Think of it like asking hundreds of your friends and family which travel agents they recommend!

How many Kiwis do we survey for our ratings?

Canstar Blue surveyed 1007 Kiwis who had used a travel agent/agency to book a trip within the last two years and asked for their feedback on the travel agent/agency they used.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate travel agencies?

Respondents rate their satisfaction with their travel agent from zero to ten , where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a travel agent brand as an individual score NOT a combined total of all criteria.
• Communication & Advice: the travel agent provides clear and concise advice throughout the booking process, and is readily available to answer any questions.
• Level of Knowledge: the travel agent displays a thorough knowledge of the destinations and travel options available to customers.
• Friendliness of Agent: the customer service provided by the travel agent is attentive and friendly.
• Price of Trip: the cost of the accommodation and travel purchased delivers value and is appropriate to the standard of holiday chosen.

How do we determine the winner?

The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

• Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Which travel agency brands do we rate?

Brands must have received at least 30 responses to be included , so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

YOU Travel & Cruise

Eco travels, helloworld travel, orbit travel, house of travel, flight centre.

Find more information on our Most Satisfied Customer methodology .

Best travel agencies in New Zealand

Ratings results.

YOU Travel & Cruise is the clear winner of Canstar Blue’s 2024 Most Satisfied Customers | Travel Agents Award. Earning perfect 5-Star scores across all categories, YOU Travel & Cruise is also the only brand to achieve any 5-Star ratings, setting it well above its competitors on our awards table. Congratulations to the team at YOU Travel & Cruise for such an outstanding result.

Editor’s Notes

YOU Travel & Cruise is a part of the First Travel Group, New Zealand’s leading independent travel alliance . Boasting 22 Kiwi owned and operated stores across New Zealand, YOU Travel & Cruise is one of the country’s oldest retail travel brands, so they have an abundance of knowledge and expertise ready to share with you.

YOU Travel & Cruise specialises in premium travel packages, luxury cruises, and has a team of passionate and professional Travel Experts knowledgeable in all things travel, from popular to unique destinations around the globe.

For more details on YOU Travel & Cruise’s range of travel packages and destinations, check out the company’s website .

Eco Travels takes out second place on our ratings table, earning an impressive 4-Star rating for Overall Satisfaction. The brand earns further 4-Stars in every other category except for Communication & Advice, for which it earns 3-Stars.

Eco Travel has been providing New Zealanders with great overseas experiences for over 14 years, and offers a seamless and convenient platform to book flights, hotels and other travel services.

Eco Travels allows customers to personalise their travel plans, by allowing them to book hotels, cabs and flights individually. For those who prefer the convenience of a packaged experience, Eco Travels is in the process of offering organised tours and trips.

Helloworld Travel’s customers are obviously very happy with the level of value and customer service delivered by their choice travel agency brand. Helloworld Travel earns 4-Star ratings in all of the five award categories, including Overall Satisfaction.

Helloworld Travel is an Australian-based travel company that operates over 30 stores across New Zealand. Helloworld Travel offers flights, hotels and accommodation, as well as cruises and holiday packages. Its expert travel professionals are available either online or instore to help you organise and book your travel or holiday plans.

Orbit Travel is the third and final brand on this year’s ratings table to take out a 4-Star rating for Overall Satisfaction. The brand clearly impresses its customers, as it earns a clean sweep of 4-Star ratings across all our award categories.

Kiwi-owned Orbit Travel markets itself as a travel company for businesses, and is best suited to those making group bookings. Orbit Travel is an All-of-Government (AoG) travel management supplier. The brand has a strong commitment to sustainability, as it works in partnership with its AoG clients to achieve economic, social and environmental sustainability.

Orbit Travel features an online booking platform, Orbit Online, which is designed to simplify business travel. Orbit Online is also available as an app for most devices.

The winner of last year’s Canstar Blue Travel Agents award, House of Travel earns a 3-Star rating for Overall Satisfaction. It scores 3-Stars in two other categories: Communication & Advice and Price of Trip. The brand performs well in the remaining two categories, earning respectable 4-Star ratings.

House of Travel is one of the country’s most recognisable travel agency brands. It combines a comprehensive online presence with over 60 owner-operated offices and 300 specialist consultants across the country.

House of Travel offers travel services from cheap flights through to package deals and cruises. It also offers a free video service, Face2Face, allowing you to talk to a travel consultant and plan your next holiday via a video call, from the comfort of your home.

While Flight Centre doesn’t manage to earn a top rating from its customers, it scores a sweep of 3-Star ratings across three categories, which signifies a strong level of consumer satisfaction. The brand scores particularly well for Level of Knowledge and Friendliness of Agent, for which it earns 4-Stars.

Flight Centre is an Australian travel agency that has grown into a global brand. In New Zealand it operates over 25 stores nationwide. Through its website and high-street locations, Flight Centre sells a complete range of holiday products, including cheap flights and hotel deals, package holidays, tours and cruises.

Rounding out our ratings is XTravel, which earns a 3-Star rating for Overall Satisfaction. It’s collection of 3-Star ratings across all but one category indicates that XTravel’s customers are satisfied with its service. The travel agency earns one 4-Star rating, for the Price of Trip.

Based in Central Otago, XTravel has been operating since 2016. XTravel provides travel services for both business and pleasure, with an emphasis on snow and cruise options. For extra peace of mind, the travel agency offers a full 24-hour support service.

Other travel agencies

Not all travel agencies in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are some more travel agencies to check out before booking a trip.

MANN Travel

Travel associates.

MANN Travel is an Auckland-based travel agency that offers deals on flights, hotels and accommodation domestically and internationally. MANN Travel focuses on delivering great customer support and provides 24/7 support for travellers.

Travel Associates has seven boutique agencies across the country. Travel Associates provides bespoke travel plans, tailoring each trip to its customer’s needs.

Webjet’s NZ site is designed specifically for New Zealand travellers, and although it doesn’t operate bricks-and-mortar stores, it has a 24/7 helpline manned by experienced travel professionals to help with any problems and to answer queries.

Choosing the Right Travel Agency For You

A holiday is often a trip into the unknown. Indeed, over two-thirds of travellers in our survey (67%) say they always prefer to explore a new holiday destination.

But even if you know where you’re going, there should be no unknowns about your flight and accommodation details.

That’s why great communication and advice from a travel expert is the most important aspect of booking any trip, whether to a domestic destination or abroad.

In this year’s award ratings, over a third of travellers (35%) cite Communication & Advice as the biggest factor influencing their satisfaction with the travel agency they used.

And the importance of experience and knowledge extends even further. For Level of Knowledge (28%) rates well above the price paid for the trip, which was the most important factor for just 15% of respondents.

Overall, here’s how the Kiwi travellers in our research rate the different factors affecting their choice of travel agents:

• Communication & Advice: 35%
• Level of Knowledge: 28%
• Friendliness of Agent: 21%
• Price of Trip: 15%

About the editor of this page

This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.

More Information

Further 2024 research results, type of travel, contact with travel agent, travel agency use, frequency of international travel, preferred choice of accommodation, favourite travel destinations, international travel usually for, usual time (nz) of travel, reasons for using a travel agent.

Knowledge of destination: 48%

Package deals: 45%

It feels safer: 44%

Travel inspiration/ideas: 43%

Better price: 42%

Prefer to deal with ‘real people’: 30%

Too busy/cannot be bothered doing it themselves: 19%

Holiday priorities

Relaxing on an island or at a resort: 32%

Eating and drinking new things: 25%

Exploring museums and heritage sites: 17%

Outdoor adventure activities: 15%

Key statistics:

Took an overseas experience (OE) when younger: 70%

Prefer to travel somewhere never been before: 67%

An OE is a rite of passage for Kiwis: 39%

Prefer to return to somewhere visited before: 33%

About this research

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last two years, in this case, 1007 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

Previous award winners

The past winners from Canstar Blue’s Travel Agents ratings:

• 2023: House of Travel
• 2020: House of Travel
• 2019: Helloworld

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Designer of bespoke luxury travel experiences in new zealand, escape the ordinary - live the extraordinary.

Welcome to Binge On Travel, a luxury travel agency, dedicated to connecting luxury travellers with the best luxury travel experiences across New Zealand. Providing a personalised service, designed to cater to your every need.  Travel should be an escape from the ordinary, a chance to live the extraordinary and create memories that stay with you long after you've returned home.  

My mission is to provide you with the best luxury travel experiences, allowing you to unwind and savour each moment.

Discover Binge On Travel, your one-stop shop for creating and customizing your luxurious travel journey in New Zealand.

Tailored Escapes

From luxury groups to ultimate honeymoons choose your tailored escape that’s perfect for you. offering hidden gems and latest offerings, to give you a unique itinerary in one place., tailored escapes that are designed for the individual..

I understand that every traveller is unique, which is why I offer a complete tailored approach to travel. My name is Christine Hopkins, founder & your personal luxury travel advisor who works closely with you to design bespoke itineraries that are tailored to your individual preferences and needs. Whether you are looking for a family getaway or a romantic escape, I have the expertise to create an itinerary that is unique to your requirements. From providing the hidden gems to the latest offerings, I bring you a unique and unforgettable travel experience.

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Enjoy handpicked accommodation to create a stay to suit your experience. from private residences, exclusive villas to exquisite luxury lodges & boutique hotels - an unforgettable stay is a big part of your journey., luxury accommodation to suit your travel style.

I understand accommodation plays a big role in your travel experience, which is why I offer handpicked options to suit your needs. My experiences across New Zealand allow for an unbiased and sound insight into which experiences will fill a clients desires. From private residences and exclusive villas to exquisite luxury lodges and boutique hotels, my aim is to provide you with the perfect stay to match your required experience. I am dedicated to ensuring that you have a comfortable and luxurious stay, from the moment you arrive until the moment you leave.

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Extraordinary experiences to deliver a personalised immersive journey., a collection of rich & rewarding travel experiences.

At Binge On Travel, I believe that travel should be an immersive experience, which is why I partner with the best operators in New Zealand to offer a range of extraordinary experiences designed to deliver a personalised journey. From private tours to once-in-a-lifetime activities, my aim is to create a trip that is truly memorable for you.  Each itinerary is dedicated to ensure you have a journey like no other; with a range of experiences that are designed to cater to your individual preferences.

CREATING NO TWO TRIPS THE SAME

Specialising in designing bespoke itineraries, i work with you one on one to tailor your trip to make it unique and exclusive to you..

Christine Hopkins

Founder | managing director.

With over 30 years within the travel industry, I can add a touch of inspiration to your itinerary as I dedicate my time to managing everything from land arrangements, sightseeing to your dinner reservations. I started this business with three passions in mind – Luxury Travel, Food & Wine. Building strong relationships with local operators, I connect you with some of the incredible hidden gems our country has to offer...

Designing adventures with creativity and flawless execution. Offering hidden gems and latest offerings, to give you a unique itinerary in one place.

Testimonials, "chris has been organising our travel for a few years now and has gone above and beyond to deliver for us the best family holidays. we returned from a trip to europe last year where she gave us the best advice and booked the most incredible places for us to stay. we had exclusive access to our own private villas based in france & italy and a stunning city apartment in paris that we would never have been able to find ourselves all transfers and local sightseeing arrangements went like clockwork. we can't wait to book our next adventure with you.", escape the ordinary  -  live the extraordinary.

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Travel 101: Booking Direct Vs. Online Travel Agents Vs. Travel Agents

Support nz pocket guide and get our huge ebook collection to access our tips on the go, should you book direct, book online or book through a travel agent.

Planning a trip is a huge task! With so many different ways to book transport, activities and accommodation, it’s not always clear where you are getting the best deals or what’s going to be the easiest. We’ll go through the pros and cons of booking direct, booking with online travel agents and booking with travel agents in this guide.

While booking direct might be cheaper than booking with an online travel guide, you may find it’s harder to cancel and get your money back if things don’t go to plan. What’s more, you might even want to consider using a travel agent if the word “planning” scares you. Whatever booking method you prefer, we will tell you a few tips about each in the conclusion at the bottom of this article so be sure to scroll all the way down!

To help you save more money on your travels, be sure to check out the 11 Ways to Save Money and Stretch Those Dollars Further .

Booking Accommodation, Transport and Activities

These are the three main aspects of your travel that you will have to book. We’ll go through the pro and cons of booking direct, booking with an online travel agent, and booking with a travel agent below. Before that, see our tips for each type of travel booking in the following articles.

• Accommodation: What are the Best Websites to Book Hostels in New Zealand?
• Flights: How to Book a Cheap Flight to New Zealand
• Transport Around New Zealand: What You Need to Know About Booking Transport in New Zealand
• Activities: The Essential Guide to Booking Activities in New Zealand .

Booking Direct: The Pros and the Cons

With any travel company, whether it’s airlines, buses, car rentals, activities or accommodation, you have the option to book direct. In most case, you can book directly online. But because this is New Zealand and it can sometimes be a bit behind the times, in some small instances, you may have to book over the phone, by email or at their office.

What We Like About Booking Direct

Booking direct means the money you are paying for the service is going straight to the company. They get the reward for giving you the experience, as they don’t have to pay commission to travel agents. It helps support the business and gives you good karma.

You usually get the cheapest deals when booking direct! Without the middleman, which is the travel agent, there is no commission to be paid therefore they don’t have to raise their prices to make sure they are making a profit. If you do find a deal cheaper elsewhere, however, then it’s as simple as contacting the company directly and seeing if they will match the price. In most cases, they will.

In the case of airlines and some accommodation, they will give you better seats or rooms than they have listed with travel agents or online travel agents. They usually save the best services for direct bookings.

Making changes to your booking is more likely to be straightforward when booking direct than when having to go through an agent.

Because you are in charge of your own itinerary, you’re more likely to stick to your budget, rather than being tempted by add-ons that travel agents suggest.

What We Don’t Like About Booking Direct

This involves a lot of planning on your part. You have to take the time to do price comparisons on websites that links directly to several direct airlines (as well as online agents) for example, contact the companies and make your bookings. Make sure your itinerary all adds up and you don’t plan things on the wrong days or the wrong times!

In many cases, the cancellation policies with companies are pretty strict meaning you may not get a full refund if you cancel.

Booking with an Online Travel Agent

Online travel agents, or OTAs, are the websites you use to compare prices of flights, activities and accommodation. Think Booking.com and Hostelworld for accommodation, Viator , Tripadvisor and Tour Radar for activities and tours and more agent suggestions provided by meta-search engines like Skyscanner, for instance. You can find more details of using OTAs for accommodation in What are the Best Websites to Book Hostels in New Zealand?

What We Like About Online Travel Agents

They are at your fingertips! OTAs are so easy to use and can be accessed whenever it suits you. We all know how the Internet works – it’s just crazily convenient.

They do the comparisons for you. You can get an idea of what accommodation or flights suit your budget when they are compiled in a list together.

Once you have used them once, it’s easy to just use the same account to book activities and accommodation all over the country.

Online booking agents have more relaxed cancellation policies. To be listed on their websites, travel companies must adhere to their terms and conditions which usually involves cancellation policies with full refunds. This means you are not committed to staying in a specific accommodation or doing an activity. You can be more flexible.

Sometimes, these websites are the only places to book travel. Take Airbnb, for instance. You usually cannot find the spare rooms of locals listed anywhere else. Take a look at Everything You Need to Know About Airbnb in New Zealand .

Online Travel Agents often have reviews and ratings, which are more likely to be trustworthy compared to the positive ones used to advertise on the travel company’s own website.

What We Don’t Like About Online Travel Agents

They are not always the cheapest. You can sometimes find cheaper when booking direct. Some OTAs may involve extra fees to book with them.

The rooms or seats listed on OTAs are not necessarily the best ones.

Some booking sites can be misleading when saying there are “only two beds left” in an accommodation. What it really means is there are only two beds that can be booked through that specific website. You may still be able to book directly.

Most OTAs are based overseas, which means your money is going out on New Zealand and can have a negative impact on small New Zealand businesses.

Booking with a Travel Agent: The Pros and the Cons

Travel agents are companies who plan and book your travel for you. They can be travel agents from your home country or ones with offices in New Zealand. Think STA, Flight Centre, Student Flights, etc. Many hostels across the country also have travel desks which are travel agents.

What We Like About Travel Agents

They organise your itinerary for you. This takes the stress out of planning your travels.

Travel agents have often done free trips for activities so they can recommend them to you. This can be a good thing, but remember that the free trips they experience may be slightly different from the paying customer experience.

Some travel agents can offer good combination deals.

They can help you with the nitty-gritty of visas, and other things that you might not have thought about when planning your trip.

You only have to speak to one person. If there are any changes, then the travel agent can make those changes on your behalf.

What We Don’t Like About Travel Agents

Booking with an agent can be a little pricier considering they are paid commission from the travel products they sell, plus the service of planning the trip and booking for you. This is where it is important to use comparison websites to make sure you get a good deal as prices wildly vary from one agent to the other.

Like OTAs, many of the travel agent companies are overseas companies meaning the money is going out of the New Zealand economy. Try using travel desks of hostels or New Zealand-based agents for more ethical travel.

Travel agents may be less flexible with your itinerary, only able to offer you the specific products they sell.

They often are unable to match prices (or particularly cheap prices) due to not making enough commission.

Overseas travel agents have been known to charge outrageous prices to customers who don’t know any better until they land in New Zealand and see much cheaper deals. By then, it’s too late.

In Conclusion…

Choose a booking method which best suits you. If you are hopeless at organisation and are a complete newbie to travelling, then you might want to use a travel agent. Using a travel agent based in New Zealand is where you will find better travel agent deals.

On the other hand, if you prefer to be in charge of your own itinerary and budget, then we suggest using a mix of online booking agents and booking direct. You can use online booking websites as a tool to compare the prices of flights and deals. Once you have found a deal that you like, visit the direct website of the travel company and see if the price matches the deal and book! If the price doesn’t match, then it’s usually as simple as contacting the company directly and they will match the price.

For more advice on getting the best deals for travel, take a look at How to Book a Cheap Flight to New Zealand .

More About Travel Bookings in New Zealand

• BBH, YHA, BASE or NOMADS: What is the Best Hostel Network?
• Flight to New Zealand: Return Vs. Open Return Vs. One Way
• 30 Tips for Backpacking in New Zealand

The information in this guide has been compiled from our extensive research, travel and experiences across New Zealand and the South Pacific, accumulated over more than a decade of numerous visits to each destination. Additional sources for this guide include the following:

• Tourism New Zealand (General travel advice - Updated [2024])
• Immigration New Zealand (Visa and immigration advice - Updated [2024])
• New Zealand Customs Service (Customs and Biosecurity - Updated [2024])
• New Zealand Traveller Declaration (NZTD online platform - Updated [2024])
• Tiaki Promise (Care for people place and culture - Updated [2024])
• Safe Travel (NZ travel advisories - Updated [2024])
• Stats NZ (Statistics and travel data - Updated [2024])
• Waka Kotahi NZ Transport Agency (Road and transport tips - Updated [2024])
• DriveSafe (Road safety - Updated [2024])
• Council websites and freedom camping maps (Local travel advice region by region - Updated [2024])
• AdventureSmart (Know before you go - Update [2024])

Our editorial standards : At NZ Pocket Guide, we uphold strict editorial standards to ensure accurate and quality content.

About The Author

This article has been reviewed and approved by Robin, who is the co-founder of NZ Pocket Guide. With more than 15 years of experience in the New Zealand tourism industry, Robin has co-founded three influential tourism businesses and five additional travel guides for South Pacific nations. He is an expert in New Zealand travel and has tested over 600 activities and 300+ accommodations across the country.

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Top Tour Operators and Travel Agencies in New Zealand 2024/2025

Top Tour Operators and Travel Agencies in New Zealand. Below you will find 19 of the best tour operators and travel agencies in New Zealand offering in total 145 tours and holidays through-out New Zealand. Combined they have received 231 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in New Zealand are: Adventure and sport, Sightseeing, attractions, culture and history & Wildlife, landscapes and nature.

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19 Tour Operators in New Zealand with 231 Reviews

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England
• Response Rate 90%
• Response Time 2 hours

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%
• Response Time 3 hours

Intro Travel

• Address Level 2, 332 Kent Street, Sydney, Australia
• Response Rate 89%

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 95%

• Address 109 Power Road, Chiswick, London, England
• Response Rate 81%
• Response Time 1 hour

Real New Zealand Tours Limited

• Address S.B.A. Suite 2, 62 Riccarton Road , Christchurch, New Zealand
• Response Rate 98%

• Address Picquet House, St Peter Port, Guernsey, London, England

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia

• Address 38-51 Bedford Way, London, England
• Response Rate 88%

Scenic Luxury Cruises and Tours

• Address 15/56 Pitt St, Sydney, Australia
• Response Rate 74%

• Address Gillies Ave Office Park Suite 101, 27 Gillies Ave, Newmarket, Auckland, New Zealand

Collette Tours

• Address 162 Middle Street, Pawtucket, Rhode Island, USA
• Response Rate 87%

• Response Rate 92%

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

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Find out about travelling to New Zealand — what happens at the border, visa requirements, biosecurity and customs rules.

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Bringing things into New Zealand

Travelling to NZ by air

Travellers flying into New Zealand’s international airports have the option to complete a digital arrival declaration or a paper declaration form.

New Zealand’s international airports are in Auckland, Wellington, Christchurch, Dunedin and Queenstown.

The digital arrival declaration can be completed within 24 hours of starting your trip to New Zealand. Do your declaration online or on the app — using your mobile phone or computer.

New Zealand Traveller Declaration ( NZTD ) — digital declaration

The NZTD paper declaration form will be available for travellers who cannot complete it online or prefer the paper version. The paper forms will be handed out on-board your flight to New Zealand.

COVID-19 declaration not required

Travellers entering New Zealand no longer need to complete a COVID-19 declaration.

New Zealand’s COVID-19 entry requirements ended on 20 October 2022.

Who to contact for more help

If you need more help or have questions about the information or services on this page, contact the following agency.

Immigration New Zealand

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Last updated 09 May 2024

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Date printed 09 August 2024

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