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What are you looking for, see things differently, welcome to britain.

Discover inventive new experiences and captivating stories in 2024, brought together with a dose of British flair. From exploring film settings and pioneering cultural spaces to countryside trails and relaxing wellness retreats, it’s all happening on our shores and you’re invited!

Join immersive exhibitions as the National Gallery celebrates a landmark anniversary or get a taste for chocolate as Birmingham’s Cadbury World also marks its 200th birthday. Venture off the beaten track for new coastal adventures, exploring new trails and walking routes, or take in sporting action as the world’s best compete in everything from athletics to the Premier League.

Whether it’s getting a feel for our vibrant cultural cities, embarking on a coastal adventure, or discovering locations made famous by film and TV, it’s time to experience Britain differently.

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Explore differently

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The Tarr Steps in Exmoor National Park, England

Explore Britain’s national parks

Discover our 15 National Parks, from England’s south coast to the far reaches of Scotland.

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Best spa experiences

Clear the diary, switch off your phone and reset your mind and body in Britain.

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Day trips from London

Britain packs a punch when it comes to the eclectic range of destinations within close proximity to London.

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Parc national de Sowdonia (Eryri), Pays de Galles

How to see Britain differently

From gastronomic adventures to eco-friendly stays, there’s always more to explore on Britain’s shores.

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Providing you with inspirational activities and experiences, from those in the know.

Your guidance and information about travelling to Great Britain and Northern Ireland.

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An unmissable destination for travellers, London is a melting pot of history, culture and green spaces.

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From palaces to cobbled alleys and even a dormant volcano, this city is a real show-stopper.

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World-class football and a music scene that brought Oasis to centre stage – there’s lots to love about Manchester.

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A quirky seaside city filled with diverse cuisine, vintage shopping and adrenaline fuelled adventure.

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From The Beatles to Frankie Goes to Hollywood, Liverpool is a UNESCO City of Music with seriously cool credentials.

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Cool creative Bristol is a must-see for art, culture and action-packed adventure.

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Step into a land of castles, world-renowned rugby and a whole host of myths and legends.

Pushing the boundaries of art and culture, with a heart that beats through its people.

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An industrial hub with a vibrant, creative heart and a whole host of quirky adventures.

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Newcastle upon Tyne

Linked by no fewer than seven bridges, it's one vibrant place to visit.

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A hotbed for shopping and the arts, you’ll find lots to explore in Leeds.

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Packed with lively pubs, an eclectic food scene and a myriad of immersive experiences.

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Your trip to england is just around the corner.

Discover the land of Big Ben, Banksy and bangers and mash. From its bustling cities to its blooming beautiful gardens, it doesn’t disappoint.

Discover Great Britain’s northern reaches

Imagine a country where ancient castles guard mysterious lochs and emerald glens, and where the local spirit is as warm as the welcome.

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Delve into a world of dragons, renowned choirs, championship rugby, and some of the most spellbinding scenery Britain has to offer.

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Mpox in Central African Republic

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As of 13 August 2024, a total of 100 confirmed mpox cases have been reported from 23 health districts in Burundi. Clade 1b Mpox cases have been confirmed.

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Never been to a National Park before?

Many of us have discovered the joy, the necessity, of getting out into green spaces this year - on our own or with our families. We've found that being better connected to nature means we can be more. More healthy, more creative, more at ease. National Parks are inspirational, safe places to continue that journey...to explore more.

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The story behind the doner kebab

The kebab that’s seen the rise and fall of an empire has a rich history and contested origins.

No Turkish kebab has reached the soaring heights of culinary fame that the doner has. So popular has it become in its second home of Germany that it recently surpassed currywurst as the nation’s favourite fast food in a YouGov poll. And some even argue the doner kebab is, in fact, a German invention.

The word ‘doner’ comes from the Turkish word ‘dönmek’, meaning ‘turning’. To create the kebab, numerous stacks of seasoned meat are threaded through a vertical spit and cooked via an upright grill. Once the outer layers start­­ to crisp, they’re thinly sliced and served.  

Traditionally lamb was king, but beef and chicken have also become popular. Although there are countless variations, typically the meat is smothered in both a garlic and a chilli sauce and accompanied by salad — the whole lot contained inside a pita or lavash (a Turkish flatbread).

Earlier this year, Turkey applied to the EU to register ‘doner’ as a ‘guaranteed traditional speciality’, meaning only kebabs made using specific methods and ingredients could be described as such. The move has sparked a fierce debate, with Germany allegedly lodging a formal objection, and its Minister for Food and Agriculture, who has Turkish heritage, tweeting that ‘the doner belongs to Germany’.

Food historian Mary Işın, who specialises in Turkish and Ottoman cuisine, notes that the term ‘döner kebap’ (as it’s called in Turkish) was not actually documented in written form until 1908. However, the doner’s evolution stretches back nearly as far as the Ottoman Empire. “The first depictions are found in two miniature paintings by an Istanbul artist dating from 1616 to 1620,” writes Işın in her book Bountiful Empire .

“It began as an outdoor dish prepared for picnics, as it still is in Turkey’s northeastern provinces. The spit was originally horizontal, but in the 19th century, kebab restaurants in Istanbul started to use vertical spits, probably as a space-saving measure.” This method also enabled the meat to self-baste. Furthermore, cooking stacks of meat, as opposed to cooking the animal whole, allowed for a more equal distribution of both fat and finer cuts.  

As the doner evolved, numerous people came forward claiming to be its creator. In Turkey in the mid-19th century, Hamdi Usta, from the city of Kastamonu, and İskender Efendi, from the city of Bursa, both claimed to have invented the vertical cooking method, creating the easily carvable and succulent doner meat tower that we know today.

Interestingly, a photo from the Ottoman Empire from around 1853 to 1855 by British photographer James Robertson is said to be the first to show a doner kebab. The unidentified vendor is neither Efendi or Usta. Regardless of the uncertainty, Efendi has been immortalised by having the popular iskender doner kebab named after him. It comprises slices of doner meat over slices of pide bread covered in a tomato sauce, topped with sizzling sheep’s-milk butter.

When it comes the question of who transformed the doner kebab into a sandwich, that’s even less clear. Between 1960 and 1973, nearly one million Turkish guest workers arrived in West Germany. Among them was Kadir Nurman, who in 1972 set up a shop in Berlin selling flatbreads filled with doner meat. And it was then that the doner kebab sandwich was born. According to the late Nurman, anyway. His claim is contested by others, but this story was backed by the Association of Turkish Doner Manufacturers in Europe in 2011.

Considering that bread and kebabs have gone hand in hand across Turkey and the wider Middle East for centuries, it's unlikely Nurman can take full credit. However, there is something he and Western Europe’s other doner pioneers can lay claim to, and that’s igniting the doner phenomenon outside of Turkey. Today, Germany is home to an estimated 40,000 kebab shops, while the UK boasts around 20,000.

How it’s made

The doner can get a bad rap — it’s sometimes dismissed as a salty, fatty snack made of unspecified processed meat. However, not all doners are created equal. The landscape is split — some restaurants buy their doner meat already on the spit from wholesalers, while others make their own.

At Divan (winner of Best Kebab Restaurant in North and West London at the British Kebab Awards 2023), chef Ali Divan uses whole lamb shoulder to make his doner kebabs in-house. “We trim it, chop it and marinate it; we leave it for 24 hours in a cooler, then it’s roasted [on the spit],” he says. The marinade uses “herbs, spices and a special pepper paste from eastern Turkey in the region [we’re from]”.   This type of doner, made using whole cuts, is known as ‘yaprak’ or ‘leaf’ doner.  

When cooks want to get a more uniform strip of doner meat, known as ‘kiyma’ doner, they use mince. To create his kiyma lamb doner, Hakan   Topkaya, manager of London’s   Archway Kebab   —   also a British Kebab Awards winner —   minces   40kg   of lamb shoulder for just one spit. “We arrive at 6.30am to make it every day. It’s like building a Ferrari," says Topkaya, adding that, by contrast, “factory-made doner kebabs often consist of low-quality ingredients like soy, biscuit powder, cheap meats, artificial colouring and various additives, making them both unhealthy and difficult to digest”.

And while the doner kebab is traditionally a meaty meal, vegan versions have emerged, with the likes of Vöner, in Berlin, and What the Pitta, in London, turning out plant-based alternatives.

Where to eat kebab   in Istanbul

Dönerci Şahin Usta

Located in the Grand Bazaar, you’ll spot the queue before you see this hole in the wall, but the line moves relatively quickly and it’s well worth the wait. Tender lamb and beef doner is carved onto pide bread alongside onion, parsley, tomato and sumac. Pair your wrap with a fresh glass of ayran — a traditional salted yogurt drink.  

Dönerci Kadir Usta

Founded in 1947, the restaurant in the Ümraniye neighbourhood is famed for its wood-fired yaprak beef and lamb doner meat. You can’t really go wrong with the menu but if you are in the mood to branch out, try the guvecte doner, a doner casserole in a tomato sauce with buttered shallots and peppers served in what’s essentially a freshly baked flatbread pie case, complete with lid — perfect for dipping.    

Kebapçi Iskender

The iskender doner can be found on kebab menus across the globe, as well as at Iskender Efendi’s family’s restaurant in Bursa, and remains one of the most popular versions in Turkey.   However, you don’t need to make the 93-mile journey south to enjoy the real deal. The Istanbul branch is situated in the buzzy Kadıköy district near the metro station.

Related Topics

• STREET FOODS
• FOOD HISTORY
• FOOD TOURISM
• FOOD CULTURE

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Massive data leak may include the personal data of every person in the US, UK, and Canada

A massive data leak of some 2.7 billion records may include sensitive personal data for every person in the US, UK, and Canada. For the US, the data includes social security numbers.

The data is said to have come from a company known as National Public Data, which collects and sells personal data for use in background checks by private investigators and others …

Bleeping Computer reports that a hacker attempted to sell this data (then said to be 2.9B rather than 2.7B records) for $3.5M, stating that it contained records of every individual in each of the three countries.

Since then, there have been various partial leaks, but what is said to be a full copy of the database has now been made available for download.

The leaked data consists of two text files totaling 277GB and containing nearly 2.7 billion plaintext records, rather than the original 2.9 billion number originally shared by USDoD. While BleepingComputer can’t confirm if this leak contains the data for every person in the US, numerous people have confirmed to us that it included their and family members’ legitimate information, including those who are deceased.  Each record consists of the following information – a person’s  name ,  mailing addresses , and  social security number , with some records including additional information, like  other names  associated with the person. None of this data is encrypted.

The site notes that the number is far higher than the combined populations of the three countries because there is a separate record for each address at which an individual is known to have lived.

As some of the address data is outdated, it’s believed that it may have been obtained from an old backup of the database, rather than the live version.

9to5Mac’s Take

Top comment by fam.

How are these data brokers not held liable for all these leaks? Like the top management needs to be in jail

As always, we need to remain vigilant to phishing attacks, which can be made to seem more convincing when messages include personal data.

The best way to protect yourself is to never click on links sent via email, even if they appear genuine. Always use your own bookmarks, a Google search, or type in a known URL (not the one in the email) manually.

Common ploys used by scammers are emails which claim your account is in danger of being suspended or closed; that you need to update your login details; that you need to confirm or refute an expensive purchase (a very common attack method with Apple customers); or act quickly to claim a too-good-to-be-true offer.

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• Driving and road transport

National Travel Survey: 2021

Personal travel in Great Britain during 2021 by residents of England.

Applies to England

National travel survey 2021: introduction and main findings, national travel survey 2021: mode share, journey lengths and public transport use, national travel survey 2021: household car availability and trends in car trips, national travel survey 2021: active travel, national travel survey 2021: trips by purpose, age and sex, national travel survey 2021: working from home, national travel survey 2021: travel by disabled people and people with mobility difficulties, national travel survey 2021: travel by region and rural and urban classification of residence, national travel survey 2021: quality report, national travel survey 2021: notes and definitions, national travel survey 2021: technical report.

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The National Travel Survey results in 2021 showed:

• people in England made 757 trips on average in 2021, about 15 trips per week.
• this was similar to the level in 2020 and a decrease of 21% on the level in 2019.
• there were increases in trip rates amongst car passengers and all public transport modes in 2021 compared to 2020. Car driver trips remained at a similar level.
• walking trips remained similar to 2020 with 235 trips per person in 2021, but this was 6% lower than in 2019.
• cycling trips decreased by 27% in 2021 to 15 trips per person compared to 2020, also 7% lower than in 2019.
• the 4,329 miles people travelled on average in 2021 was similar to 2020, and a decrease of 33% compared to 2019.
• on average people spent 273 hours travelling in 2021, around 45 minutes a day.
• on average people spent 26 minutes per cycling trip, 19 minutes per car driver trip and 19 minutes per walking trip, on average in 2021.

National Travel Survey statistics

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Tracking Post-Tropical Cyclone Ernesto

By William B. Davis ,  Madison Dong ,  Judson Jones ,  John Keefe and Bea Malsky

Ernesto was a post-tropical cyclone in the North Atlantic Ocean Tuesday morning Atlantic time, the National Hurricane Center said in its latest advisory .

The post-tropical cyclone had sustained wind speeds of 70 miles per hour. Follow our coverage here .

What does the storm look like from above?

Satellite imagery can help determine the strength, size and cohesion of a storm. The stronger a storm becomes, the more likely an eye will form in the center. When the eye looks symmetrical, that often means the storm is not encountering anything to weaken it.

Ernesto is the fifth named storm to form in the Atlantic in 2024.

In late May, the National Oceanic and Atmospheric Administration predicted that there would be 17 to 25 named storms this year, an above-normal amount .

This season follows an overly active year, with 20 named storms — including an early storm later given the official name of “Unnamed.” It was the eighth year in a row to surpass the average of 14 named storms. Only one hurricane, Idalia, made landfall in the United States.

Typically, the El Niño pattern that was in force last season would have suppressed hurricanes and reduced the number of storms in a season. But in 2023, the warm ocean temperatures in the Atlantic blunted El Niño’s usual effect of thwarting storms.

The warm ocean temperatures that fueled last year’s season returned even warmer at the start of this season, raising forecasters’ confidence that there would be more storms this year. The heightened sea surface temperatures could also strengthen storms more rapidly than usual.

To make matters worse, the El Niño pattern present last year is also diminishing, most likely creating a more suitable atmosphere for storms to form and intensify.

Hurricanes need a calm environment to form, and, in the Atlantic, a strong El Niño increases the amount of wind shear — a change in wind speed and/or direction with height — which disrupts a storm's ability to coalesce. Without El Niño this year, clouds are more likely to tower to the tall heights needed to sustain a powerful cyclone.

Sources and notes

Tracking map Tracking data is from the National Hurricane Center. The map shows probabilities of at least 5 percent. The forecast is for up to five days, with that time span starting up to three hours before the reported time that the storm reaches its latest location. Wind speed probability data is not available north of 60.25 degrees north latitude.

Wind arrivals table Arrival times are generated from a New York Times analysis of National Hurricane Center data. Geographic locations use data from the U.S. Census Bureau and Natural Earth. Time zones are based on Google. The table shows predicted arrival times of sustained, damaging winds of 58 m.p.h. or more for select cities with a chance of such winds reaching them. If damaging winds reach a location, there is no more than a 10 percent chance that they will arrive before the “earliest reasonable” time and a 50 percent chance they will arrive before the “most likely” time.

Radar map Radar imagery is from the National Oceanic and Atmospheric Administration via Iowa State University. These mosaics are generated by combining individual radar stations that comprise the NEXRAD network.

Storm surge map Storm surge data is from the National Hurricane Center. Forecasts only include the United States Gulf and Atlantic coasts, Puerto Rico, and the U.S. Virgin Islands. The actual areas that could become flooded may differ from the areas shown on this map. This map accounts for tides, but not waves and not flooding caused by rainfall. The map also includes intertidal areas, which routinely flood during typical high tides.

Satellite map Imagery is from the National Oceanic and Atmospheric Administration.

Precipitation map Data for multi-day forecasts or observed rainfall totals are from the National Weather Service. The 1-day forecast is from the National Oceanic and Atmospheric Administration.

Explore Our Weather Coverage

Extreme Weather Maps: Track the possibility of extreme weather in the places that are important to you .

Heat Safety: Extreme heat is becoming increasingly common across the globe. We asked experts for guidance on how to stay cool .

Hurricane Preparation: When a storm is approaching, you may not have much time before you must head for safer ground. Here are some tips for getting ready .

Tornado Alerts: A tornado warning demands instant action. Here’s what to do if one comes your way .

Flash Flooding: Fast rising water can be deadly. Here’s what to do if you’re caught off guard , and how to prepare for a future flooding event.

Evacuating Pets: When disaster strikes, household pets’ lives are among the most vulnerable. You can avoid the worst by planning ahead .

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Before you try to contact us, why not see if you can solve any issues yourself by looking at our FAQs ? It’s the quickest way to find any answers you may need, covering everything from tickets, to travel information and more.

Do you need an amendment or refund?

Please select your ticket type below for information on amendments and refunds. Your ticket type can be found on your confirmation email and ticket.

Fully Flexible tickets

The quickest and easiest way to amend your ticket is by using My Account .

You can refund your ticket in My Account . For more information on this ticket type visit our Tickets page . Conditions may apply.

Standard tickets

This ticket type is non-refundable. For more information on this ticket type visit our Tickets page . Conditions may apply.

Please note: our Customer Contact Centre cannot issue refunds on Standard tickets.

Restricted tickets

This ticket type cannot be amended.

Please note: our Customer Contact Centre cannot issue refunds on Restricted tickets.

Change & Go add-on

If you added Change & Go to your booking you may amend via the Customer Contact Centre.

The Change & Go charge is non-refundable unless you have purchased a Fully Flexible ticket and it is 24 hours before your original departure time.

Conditions may apply, for more information on this add-on type visit our Tickets page.

Find answers to commonly received questions in our top FAQs

Can i amend or refund my ticket.

This will depend on your fare type. You can read more about our ticket types and the flexibility of your ticket on our Refunds & Amendments page .

I’ve not received my email confirmation/e-ticket

If you have not received your email confirmation, please check your spam or junk email folders. Your ticket will be delivered from [email protected] or [email protected].

If you still can't find your ticket, you can view and print your ticket in My Account .

If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number.

Where can I find coach timetables?

You can visit timetables.nationalexpress.com to view and download any timetables you need.

What should I do if I miss my coach?

Single tickets

If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased.

Return tickets

If you missed the outward journey you may still use the return portion of the ticket.

Please note: ticket amendments (if your fare type allows) can be completed before the current departure time. Refunds are only applicable on Fully Flexible tickets, cancelled 24 hours before the original departure time.

Can I track my coach?

You can track your coach in real-time by using Coach Tracker , for help using this please visit our Track Your Coach page .

How much luggage can I take?

Each customer is allowed a free allowance of:

• 1x large case* - (75cms x 50cms x 32cms) max weight 20kgs, this will be stored in the coach's hold.
• 1x piece of soft hand luggage - (45cm x 35cm x 20cm) Max weight 10kgs.

Need extra luggage? Find out more about our excess luggage charges and other useful information via our luggage policy page .

*Can also accept 2 medium cases (70cms x 45cms x 30cms). Max weight 20kg each.

My coach was delayed, am I entitled to a refund?

We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road.

If a delay is due to circumstances out of our control, eg. traffic congestion, we would not normally issue a refund of your ticket.

If a delay has been caused by a service cancellation, driver sickness or any other reason we are directly responsible for, please visit our Contact Us page for a variety of ways to speak to our team.

What can I expect when I travel with National Express?

To be a valued customer

As a National Express customer, you immediately become our number one priority. From ensuring our customer service staff are there when you need them, to providing safety tech on board our coaches that's second to none, you're always in the best of care with us.

Have the best onboard experience

Experience travel how it's meant to be and climb aboard a modern fleet of plush and stylish National Express coaches. You can enjoy free Wi-Fi, a generous luggage allowance, charging points and more, all from the comfort of your guaranteed seat.

Premium extras for your journey

You can customise your journey for added comfort. At the Add Extras page when booking or with My Account, you can reserve your desired spot on the coach, add extra luggage, purchase insurance and more.

Online tools for added convenience

It's not just on board where you can enjoy great service. With our online tools, you can simplify your journey at the click of a button. Route Map allows you to plan your journey from location points across the UK to find the right service. Meanwhile, our Coach Tracker is ideal for those looking to see where their coach is in real time!

When will I receive email confirmation for my coach ticket booked via Ryanair?

Tickets purchased through the Ryanair website ( Ryanair.com ) may take up to 2 hours to be delivered via email.

If more than 2 hours have passed since you made your booking on Ryanair.com and you have still not received your National Express ticket for travel, please check your junk/spam folder for tickets from [email protected] or [email protected].

If you have still not received an email please fill in this Pre Travel Enquiry Form and a team member will be in touch.

Looking for something else? Explore other frequently asked questions  

Still need to contact our team.

If you would like to send us a message please choose the most relevant category for your enquiry using the drop-down below.

On the day travel information

For the latest information on services, including disruptions and delays, please visit our live service updates page . Alternatively, search our extensive FAQs to see if we have an existing answer to your question.

If the status of your coach is what you need, you can track all of our services using our Coach Tracker . For help and more information on how to use Coach Tracker visit our Coach Tracker help page .

Assisted travel

Our aim is to create an accessible service that is inclusive of all our customers and their needs. Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can support with booking reasonable adjustments and access requirements such as reserving you a front seat and/or the dedicated wheelchair space.

To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. You are not required to book in advance, however wherever possible, if you require assistance please get in touch at least 36 hours before you intend to travel with us.

To book any assistance, please complete the travel assistance form .

For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. You can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am - 8pm 7 days a week) or email us at  [email protected] .

Assisted travel form

Accessibility and inclusion

Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations.

Join us on the journey and apply now.

Our careers website

Complaints & Feedback

We’d love to hear from you.

If things haven’t gone right and you’d like to make a complaint, please send us a message with the details explaining what went wrong. We take all complaints seriously and use them to help improve our services in the future.

Make a complaint

Compliments and praise

If we’ve exceeded your expectations, please send us a message explaining why you are so pleased with us. We will make sure that all of the staff involved are informed of your praise.

Compliment us

Lost Property

Our central lost property database helps us to track and relocate any belongings you may have lost or left behind.

As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed.

If you have lost or left an item behind, contact our Lost Property Team by filling in our lost property form.

Lost property form

Pre-travel enquiries

Before getting in touch, make sure to check out our customer  FAQs first. Your query may have already been answered!

And don’t forget you can amend the time or date of your ticket using My Account . You can also find more about ticket options on our  ticketing page . Extra information about the service and network changes can be found on the Latest service update .

If you still need help, fill in our Pre Travel enquiries form.

Pre-travel enquiries form

Press updates

National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. We have business-specific media relations contacts in each division of the National Express Group.

Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook , email us using our travel and ticketing form , or if urgent, give us a call using the number below.

Press and media enquiries

Message us on social media

Visit us on X

We're here from 8am to 8pm Monday to Sunday to answer your questions on X (formerly Twitter).

Visit us on Facebook

We're here from 8am to 8pm Monday to Sunday to answer your questions on Facebook.

Visit us on Instagram

We're here from 8am to 8pm, Monday to Sunday, to answer your questions on Instagram.

Other methods of contact - Existing bookings

If you need to cancel or amend your booking, the quickest and easiest way to do this is through My Account .

If you are not registered for My Account , you can still sign up and change your existing tickets. Any standard fare type ticket amendments requested through the contact centre will be charged at £6 .

Please note Restricted fares are not amendable or refundable, online or via the contact centre. 

If you are travelling within the next 48 hours you can call our customer contact centre on:

03717 81 81 81

Lines open 7 days a week, 8am - 6pm

(Calls to this number are charged at the local rate. Outside of these hours, if you are in transit with us and require emergency assistance please call us and stay on the line.)

Other methods of contact - New bookings

The fastest and cheapest way to book is via our website. However if you need assistance….

If you have not yet purchased a ticket with us and need assistance please call:

08717 81 81 81

Lines open 7 days a week, 10am - 6pm

Phone bookings incur a £3 booking fee .

(Calls to this number cost 13p per minute plus your telephone company’s access charge .)

If, after contacting us, you don’t feel a complaint of yours is resolved, you can:

Contact Bus Users UK   to see if they can review your complaint.

Use the ODR platform to submit your complaint   – the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.

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Open Return Information

Book your return

Your Open Dated Return is valid for 3 months from your outbound journey. To guarantee your seat on your return you need to confirm your ticket before you travel on www.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181.

Open Dated Return Information

If your return date is not yet known, open return tickets provide flexibility. When travelling within the UK, the return journey can be made within 3 months of the outward date of travel. To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81. Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate). Valid on any day throughout the year.

Open returns are not available on European journeys.

Wheelchair accessibility

Accessible coaches.

The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.

To see a list of accessible coach routes please visit our Accessibility page.

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

03717 81 81 81 - ( option 3)  (lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.

For more information please visit our Disabled travellers page.

Passengers & Wheelchair accessibility

Passenger descriptions.

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult (16+) and Children (3-15)

Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.

Children (3-15)

Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).

Disabled Children

Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.

We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.

Booster Seats

Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.

If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.

Booster seats

Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.

Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.

You can find a list of accessible coach stops on our Accessibility page .

Please call us 36 hours prior to travelling to check the latest status.

If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.

Adult (26 - 59)

Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.

Child 0 - 12 inclusive

Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.

Unaccompanied children will not be carried

Young persons (13 - 25)

Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.

Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.

Senior (60 and over)

Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.

Please select your passenger type first and then add your coachcards.

We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.

Prices shown include your coachcard discount, your coachcard number will be required during the booking process.

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.