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Help! Qatar Airways Denied Us Boarding Because of a Broken Link.

A woman and her Chinese-born son were set to return to China for the first time since the pandemic, but their airline would not let them fly without filling out a health form they could not access.

By Seth Kugel

Dear Tripped Up,

I am a single American mother living in Jordan and working for the United Nations. In September 2019, I adopted my then 5-year-old son from China, and promised him we would return to visit his country every year. But the pandemic broke out. When China finally reopened to tourists in 2023, we got visas and booked a July flight to Beijing via Doha on Qatar Airways, paying about $1,400 total. My now 9-year-old had worked hard to maintain his language and was excited, but nervous. At that time, the Chinese government required passengers to fill out a “Health Declaration Form” in advance or upon arrival. The link on the Qatar Airways website was broken, but I confirmed online and with friends who had recently traveled to China that I could fill it out upon arrival. At the airport, Qatar Airways disagreed, and when I once again couldn’t get the form to work, we were denied boarding. My son collapsed on the airport floor, sobbing. I rebooked for the next day, and we flew to Beijing via Istanbul on Royal Jordanian and China Southern for $1,882. Neither airline requested to see the QR code showing my form had been approved: All passengers upon arrival were made to fill out new forms. Qatar Airways mostly refunded the tickets — we received $1,185 — but refused to admit it was wrong. Considering the more expensive last-minute flight and other costs (such as rebooking domestic flights and trains in China) we are out about $930. I believe the airline should provide a flight voucher that compensates us for that amount. Can you help? Elizabeth, Amman, Jordan

Dear Elizabeth,

Your run-in with the complex world of international travel documentation was especially devastating because of the emotional stakes this trip represented for your family. But confusion over documentation leads to denied boarding “thousands of times a day,” said Max Tremaine, the chief executive of Sherpa , a company that maintains a database of international entrance requirements for travelers.

Not to excuse Qatar Airways for what I will charitably call a vigorous over-enforcement of the rules, but those frontline airline workers facing long lines at check-in can have a difficult task, making snap judgments on whether travelers have sufficient documents or not.

Countries all have their own entry rules depending on the passports that travelers hold and where they are coming from, and airlines are fined when they mistakenly allow people to fly. The decision may be straightforward when their customers are an American family with valid passports headed direct from New York to London for a week’s vacation. But travel can be complicated — consider, say, when a Dutch banker is on his way to Bangladesh via Cairo or an Australian trapeze artist with a one-way ticket heads to a performance in Kyrgyzstan through Frankfurt.The pandemic only complicated this complicated system. In your situation, your itinerary had you going through Qatar Airways’ hub in Doha, meaning those behind you in line in Jordan were probably headed to dozens of countries, all with their own rules.

In its responses to your complaints, Qatar Airways cited information from Timatic, a system many international airlines use to track the ever-changing entry and departure rules. One email response read: “At the time of your travel, a QR code for China was mandatory before boarding the flight, and also as per Chinese regulations.”

When I contacted the airline, I got a similar answer in a statement from Craig Thomas, Qatar’s vice president for sales in the Americas. “Passengers traveling to China were required to complete an Online China Customs Health e-Declaration prior to boarding the aircraft,” he wrote, noting that local entry requirements are “often complicated” and that the airline is “committed to assisting our passengers in navigating any issues that may arise.”

But Qatar is incorrect about what Timatic was advising at the time. Timatic is run by the International Air Transport Association, a trade organization better known as I.A.T.A. The group’s assistant director who runs Timatic from the Netherlands, Mahir Sahin, sent me the actual information Qatar Airways’ staff would have been relying on in July 2023:

“Passengers must complete an ‘Exit/Entry Health Declaration Form’ and present a QR code before departure or upon arrival.”

The “or upon arrival” bit applied to your situation, as you discovered on your second itinerary. When I asked Qatar Airways about this apparent oversight on their part and asked if it would change their decision not to reimburse you with the requested credit, they did not respond.

But airlines often act extra carefully around such matters, as they are wary of those government fines if they fly passengers without proper documentation. Timatic holds no official status, said Mr. Sahin. The airline is ultimately responsible.

Mr. Sahin explained an agent’s thinking at the check-in counter: “The agent who is checking you in does not know whether everything that you enter will be accepted by the government.”

Airlines at times still resort to risk management,” he said, “making judgment calls on boarding a passenger, especially in cases where government rules and regulations leave room for interpretation.”

But there are precautions you and other travelers can take to reduce their risk.

International documentation requirements differ, so it is worth reading the country’s own policies as well as the U.S. State Department’s recommendations.

But the best strategy, said Mr. Sahin, is to use the same source that supplies the airline their information on entry requirements. Many international carriers provide online resources powered by data from Timatic (or other suppliers like Sherpa) that allow passengers to read what they read. (Qatar Airways’ Travel Requirements page uses Timatic data.)

You can also check the databases on your own, using this rather awkward but perfectly functional page for Timatic, and this more user-friendly but not necessarily as detailed one for Sherpa.

At the end of the day, though, as you discovered, there is still room for airline agents to interpret, and sometimes misinterpret, the rules. This is especially true when you are connecting through an airline’s hub to a third country and the agent may be unfamiliar with that destination’s immigration procedures.

Even that American family heading to London can theoretically be required to prove they’ve arranged accommodations, according to the British government . Timatic doesn’t mention that in its directives to airlines, and it is, for most travelers, unlikely to happen.

But when Timatic does mention a requirement, travelers should take it seriously even if they find conflicting information elsewhere.

I received an email from a California woman who was denied boarding by Avianca for a trip from Los Angeles via San Salvador and Bogotá, Colombia, to La Paz, Bolivia. In Los Angeles, an Avianca worker did not let her board, telling the traveler she needed passport photos and a copy of recent bank statements. She countered that there is no mention of this requirement on the State Department’s page on entry requirements for Bolivia . But that was the wrong place to look. If she had consulted Avianca’s Timatic-supplied page on travel requirements, she would have seen a requirement passengers must have a passport photo and be able to provide “proof of funds” upon arrival, and “these could be bank statements.”

She rebooked for the next day, got photos and dutifully printed out the bank statements. But you know how the story goes: Bolivian officials asked for neither.

If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation.

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

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World’s best airline for 2024 named at ‘the Oscars of aviation’

High flyers with great cabin crew and cleanliness took off with awards, article bookmarked.

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Qatar Airways has taken back the top spot in the ‘Oscars of the aviation industry’ to be voted the world’s best airline for 2024.

Air transport rating organisation, Skytrax , announced the results of its World Airline Awards in a ceremony in Windsor on Monday (24 June), naming Qatar as the overall winner, as well as first in the business class, business class lounge and Middle East categories.

It is the eighth time in the award’s 25-year history that the Doha-based airline has been voted the best in class at the awards.

Last year’s winner Singapore Airlines came second in the list followed by Emirates, ANA All Nippon Airways and Cathay Pacific to round off the top five of over 350 airlines.

The 2023 winner, Singapore, was also honoured as the best airline in Asia for the having world’s best cabin staff and first-class facilities.

Skytrax annual rankings are based on airline passenger satisfaction surveys taken from over 100 countries between September 2023 to May 2024.

In 13th place, British Airways was the highest-ranking UK airline to make the list in the company of Virgin Atlantic in the top 20. The British flag carrier also took home the award for the world’s most family-friendly airline for its children’s meals, amenities and onboard entertainment.

Turkish Airlines was namechecked as the best airline in Europe for the ninth time with a nod to its “very high” catering standards, while Spanish airline, Volotea, was hailed as the best low-cost airline in Europe.

Qatar Airways Group chief executive officer, Mohammed Al-Meer said: “This is a proud Qatar Airways moment and it is my honour to share this award with my hardworking colleagues.

“This award is testimony to our relentless dedication to providing unparalleled service and innovation. We look forward to more wins in the future.”

The world’s top 20 airlines in 2024, according to Skytrax

• Qatar Airways
• Singapore Airlines
• ANA All Nippon Airways
• Cathay Pacific Airways
• Japan Airlines
• Turkish Airlines
• Swiss International Air Lines
• Hainan Airlines
• British Airways
• Fiji Airways
• Virgin Atlantic
• Etihad Airways
• Saudi Arabian Airlines

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Travel | World’s best airline for 2024 named

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Breaking News

Travel | tesla ordered to stop polluting bay area air with ‘frequent and ongoing’ toxic emissions, travel | world’s best airline for 2024 named by skytrax.

Human beings weren’t designed to fly through the sky at 40,000 feet in a pressurized metal tube – with our aching limbs, burbling gastric systems and willful propensity to annoy other airborne human beings.

If, however, we absolutely must, the way to make that experience the best it can possibly be is to fly with Qatar Airways.

At least that’s the verdict from this year’s Skytrax Awards, which were announced Monday.

For the eighth time in the 25-year history of the prestigious awards – known as the Oscars of commercial aviation – Qatar was named the World’s Best Airline, in recognition of the quality of service it offers passengers on its modern fleet.

“This is a remarkable achievement for Qatar Airways to win this World’s Best Airline title for 2024, the eighth time they have triumphed,” Skytrax CEO Edward Plaisted said in a statement to mark the award ceremony, which gathered airline execs and cabin crew in a manor house near London’s Heathrow Airport.

“We congratulate Qatar Airways on this success which should be a source of great pride and satisfaction for the airline management and staff.”

The Middle Eastern carrier has built a strong reputation over the past decade, helping Qatar’s award-winning Hamad International Airport establish itself as a global aviation hub to challenge regional rivals Dubai and Abu Dhabi.

Qatar’s fleet of 230 airplanes ranges from its 10 much-loved A380 superjumbos, to Boeing 777-300ERs, Boeing 787-8s and 787-9s, Airbus A350-900s and A350-1000s, plus a range of smaller capacity jets.

“This is a proud Qatar Airways moment and it is my honor to share this award with my hard working colleagues,” the airline’s CEO Badr Mohammed Al-Meer said in a statement released by Skytrax.

“This award is testimony to our relentless dedication to providing unparalleled service and innovation. We look forward to more wins in the future.”

Close-run contest

UK-based Skytrax said the votes, gathered from surveys of more than 21 million customers from 100 countries about 350 airlines, were the closest run since the awards began in 1999, requiring a recount.

The rest of the top 10 was, once again, devoid of North American airlines, with Dubai’s Emirates airline in third, Japan’s ANA All Nippon Airways in fourth, Hong Kong’s Cathay Pacific in fifth, Japan Airlines in sixth, Turkish Airlines is seventh, Taiwan’s EVA Air in eighth, Air France in ninth and Swiss International Airlines in 10th.

There were plenty of consolation prizes.

Five-time winner Singapore picked up the prize for World’s Best Cabin Staff – an achievement senior VP, Tan Pee Teck, put down to the “unwavering dedication and professionalism” of its in-air teams. Singapore also won for Best First Class service and Best Airline in Asia.

ANA, meanwhile, picked up the accolade for World’s Best Airport Services, as well as Best Airline Staff Service in Asia. Saudia was named World’s Most Improved Airline, beating Taiwan’s Starlux and Iceland’s Play into second and third places.

At the budget end of flying, AirAsia was once again crowned the World’s Best Low-Cost Airline – repeating an achievement it has made every year since 2010. Singapore’s Scoot was named the World’s Best Long Haul-Low Cost Airline.

AirAsia boss Tony Fernandes said his airline’s unwavering success was thanks to the work of its “Allstars” cabin crew coupled with strong brand loyalty.

“No other companies come to my mind in achieving such a winning streak, and we are very proud of it,” he said in a statement.  We dedicate this award to all of our Allstars who work tirelessly to make today happen, and also to everyone who has remained loyal to us through the ups and downs AirAsia has experienced.”

Still in Asia, Bangkok Airways picked up the World’s Best Regional Airline prize for the eighth consecutive year, while Vistara was named best India/South Asian carrier and Fiji Airways was Best Airline in the Australia/Pacific region.

Ethiopian Airlines was named Africa’s best, for the sixth year in a row. Turkish Airlines was Europe’s best, airBaltic was Eastern Europe’s winner and Hainan Airlines was best in China.

Delta Air Lines was declared the Best Airline in North America, also picking up the award for Best Airline Staff Service for the region.

The post-Covid world of heightened germ awareness, the top 10 of the World’s Cleanest Airlines were mostly based in Asia. Cathay Pacific took the top spot, with ANA, EVA, Qatar and Singapore lining up next.

The World’s Top 20 Airlines of 2024

1. Qatar Airways 2. Singapore Airlines 3. Emirates 4. ANA All Nippon Airways 5. Cathay Pacific 6. Japan Airlines 7. Turkish Airlines 8. EVA Air 9. Air France 10. Swiss International Air Lines 11. Korean Air 12. Hainan Airlines 13. British Airways 14. Fiji Airways 15. Iberia 16. Vistara 17. Virgin Atlantic 18. Lufthansa 19. Etihad Airways 20. Saudi Arabian Airlines

The World’s Best Cabin Crew 2024

1. Singapore Airlines 2. ANA All Nippon Airways 3. Garuda Indonesia 4. EVA Air 5. Cathay Pacific Airways 6. Hainan Airlines 7. Japan Airlines 8. Thai Airways 9. Qatar Airways 10. Malaysia Airlines

World’s Best Low-Cost Airlines 2024

1. AirAsia 2. Volotea 3. Flynas 4. Transavia France 5. Indigo 6. Vueling Airlines 7. airBaltic 8. Iberia Express 9. Ryanair 10. easyJet 11. flyDubai 12. Jet2.com 13. Eurowings 14. SKY Airline 15. JetSMART Airlines

The World’s Best Regional Airlines 2024

1. Bangkok Airways 2. Aegean Airlines 3. Azerbaijan Airlines 4. Rex Airlines 5. Azul Brazilian Airlines 6. Virgin Australia 7. Royal Air Maroc 8. Porter Airlines 9. Alaska Airlines 10. Hong Kong Airlines

The World’s Cleanest Airlines 2024

1 Cathay Pacific Airways 2 ANA All Nippon Airways 3 EVA Air 4 Qatar Airways 5 Singapore Airlines 6 Asiana Airlines 7 Hainan Airlines 8 Japan Airlines 9 China Airlines 10 Korean Air

The full list of winners can be found on the Skytrax website

The-CNN-Wire ™ & © 2024 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.

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These are the best airlines in the world, according to a survey of travelers — see the full list

• Airline ratings company Skytrax has released its 2024 list of the best airlines in the world.
• Qatar Airways took the top spot from Singapore Airlines, 2023's winner.
• No airlines from the US made it in the top 20.

Qatar Airways has reclaimed the title of best airline in the world after losing out in 2023, according to travel industry rating company Skytrax.

Skytrax announced the results of the World Airline Awards, which polled travelers from over 100 countries on their impressions of more than 350 airlines, at a gala on Monday in London.

Once again, airlines from Asia and the Middle East dominated the awards, sweeping the top six spots and taking 12 of the top 20.

European carriers accounted for seven of the top 20 spots, with Turkish Airlines ranked highest in seventh.

No airlines from the US made the top 20 after Delta Air Lines fell one spot in this year's rankings to 21st. Delta was one of only two US airlines to crack the top 50, with United in 42nd.

Here's a closer look at the 20 best airlines in the world for 2024 according to Skytrax:

20. Saudia (Saudi Arabian Airlines)

Saudia , which changed its name from Saudi Arabian Airlines last year, jumped up three spots to finish 20th in this year's rankings.

Saudia is Saudi Arabia's flag carrier and is a member of the Sky Team alliance. It's also one of the few major airlines in the world the not serve any alcohol on board its flights.

19. Etihad Airways

Abu Dhabi's Etihad Airways fell six spots in this year's rankings but managed to stay in the top 20 at 19th.

Etihad reintroduced its Airbus A380 fleet and its luxurious The Residence suite after a four year hiatus.

18. Lufthansa

Lufthansa jumped three spots to 18 this year. The German national airline is a member of the Star Alliance and recently introduced its first new aircraft with the long-awaited Allegris cabin .

17. Virgin Atlantic Airways

Virgin Atlantic jumped up five spots to 17th in this year's rankings. The British carrier, co-owned by Sir Richard Branson's Virgin Group and Delta Air Lines, is celebrating the 40th anniversary of its founding this year.

16. Vistara

Vistara is ranked 16th for the second consecutive year and remains India's top airline. The carrier, founded in 2013 as a joint venture between Tata Group and Singapore Airlines, is in the process of merging with Air India .

Spain's Iberia fell one spot to 15th in this year's rankings. The Spanish national carrier is an Oneworld alliance member alongside its International Airlines Group sibling, British Airways.

14. Fiji Airways

Fiji Airways moved up one spot this year to 14th. Fiji Airways is now Oceania's only representative in the top 20 after Air New Zealand fell to 23rd this year.

13. British Airways

British Airways moved up five spots in the rankings to 13th place. BA is the highest-ranked of the International Airlines Group (IAG) carriers, which also include Iberia (15th), Aer Lingus (49th), and Vueling (56th).

British Airways also won this year's award for the world's most family friendly airline.

12. Hainan Airlines

Hainan Airlines dropped one spot to 12th this year. Hainan has consistently been China's highest-rated carrier and the only one of the country's four major airlines not owned by the Chinese central government.

11. Korean Air

Korean Air slipped one spot to 11th place this year. South Korea's largest airline is still awaiting final approval from the US government for its proposed merger with Asiana, which was announced in late 2020.

10. Swiss International Air Lines

Swiss International Airlines jumped two spots in the 2024 ranking to 10th place. Swiss, founded in 2002 following Swissair's bankruptcy, is the highest-ranking member of the Lufthansa Group, which includes Lufthansa (18th), Austrian (28th), and Eurowings (70th).

9. Air France

Air France slipped two spots to 9th place this year despite winning a host of awards, including the world's best first-class catering, best first-class lounge dining, and best airline in Western Europe.

Taiwanese carrier EVA Air moved up one spot to 8th this year. The carrier is a subsidiary of container shipping giant Evergreen Group.

7. Turkish Airlines

In seventh place is Turkish Airlines . It's once again Europe's highest-ranked airline.

6. Japan Airlines

Japan Airlines dropped one spot to sixth this year. The Japanese flag carrier also won this year's award for the world's best premium economy cabin.

5. Cathay Pacific Airways

Hong Kong's Cathay Pacific moved into the top five this year, up from eighth position in 2023. Cathay also took home the prize for this year's best economy-class cabin.

4. All Nippon Airways (ANA)

All Nippon Airways or ANA fell one spot to fourth place this year. Despite that, the Japanese carrier managed to snag awards for the world's best airport services and the best airline staff service in Asia.

3. Emirates

Dubai's Emirates Airline moves into the top 3 this year after spending 2023 in fourth position. Emirates remains the world's largest operator of the A380 Superjumbo, with more than 100 in its fleet.

2. Singapore Airlines

After spending 2023 as the world's best airline, Singapore Airlines is back in second place, a position it also held in 2022 and 2021. Second place is nothing to scoff at. The airline also picked up honors for the world's best cabin staff and the world's best first-class cabin.

1. Qatar Airways

Qatar Airways takes the No. 1 spot again after falling second behind Singapore Airlines last year. It's a familiar position for the airline, which also claimed top honors in 2022, 2021, and 2019.

This year, Qatar Airways also won awards for the best business class cabin and lounge.

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Qatar Airways said to seek 20% stake in Virgin Australia

Negotiations between two firms may still take some time to finalize or could break down

Qatar Airways is in talks to acquire about 20 per cent of Virgin Australia Airlines Pty, people familiar with the matter said, a deal that would grant the Gulf carrier access to a market where its expansion plans were scuppered by the government last year.

Negotiations between Qatar Airways and Virgin Australia's owner, Bain Capital, may still take some time to finalize or could break down, said one of the people, who asked not to be identified discussing private matters. An investment by Qatar Airways would require Australian government approval.

Get exclusive content with Gulf News WhatsApp channel

Qatar Airways and Bain Capital declined to comment. Virgin Australia deferred questions about the matter to Bain Capital.

Bain last year postponed plans for an initial public offering of Virgin Australia, and earlier this year announced Jayne Hrdlicka will step down as chief executive officer once a replacement is found.

A request by Qatar Airways to operate more routes to Australia was rejected in 2023. The airline has complained that decision was unfair, pointing to its operations to repatriate Australian citizens during the pandemic.

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Regional rival Turkish Airlines made its Australian debut this year via Singapore. Emirates has also increased operations to the continent, highlighting demand for long-haul services from the Middle East.

The Australian Financial Review, which reported the talks earlier, said Qatar Airways' interest could be announced as early as next week.

Australia's air travel market is dominated by Qantas Airways Ltd. Virgin Australia crumbled weeks into the Covid pandemic in 2020 under a pile of debt, wiping out then-shareholders including Singapore Airlines Ltd. and Etihad Airways. Later that year, Bain Capital bought the collapsed carrier in a A$3.5 billion ($2.3 billion) rescue deal.

Doha-based Qatar Airways is the largest shareholder of British Airways owner IAG SA, and owns around 10 per cent of Hong Kong-based Cathay Pacific Airways Ltd. and Latam Airlines Group SA.

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Qantas Touches Down To New Lows In 2024 World’s Best Airline Rankings

2024 has been yet another triumphant year for Qatar Airways , which was recently named World’s Best Airline for the eighth time. Qantas , on the other hand, was forced to adjust seats upright and stow away tray tables as they touched down to an all-new low at #24.

In years gone past, it had reached lofty altitudes: peaking at #4 and achieving #5, as recently as the post-COVID 2022. But after being relegated to #17 last year , Qantas now finds itself even further from the top. A definite blow to the reputation in the wake of record profits .

The majority of Qantas’ compatriot carriers fared no better this year. Virgin Australia went from #46 to #54, while Jetstar worsened from #69 to #74. The sole Aussie representative to showcase any signs of improvement was Rex , which climbed six spots to #50 and was named 4th in the World’s Best Regional Airlines category — above Virgin Australia, which came in at 6th.

Check out the outstanding performers in the 2024 World’s Best Airline awards, as presented by Skytrax.

The World’s Best Airlines for 2024 (Overall Rankings)

• Qatar Airways
• Singapore Airlines
• ANA All Nippon Airways
• Cathay Pacific
• Japan Airlines
• Turkish Airlines
• Swiss International Air Lines
• Hainan Airlines
• British Airways
• Fiji Airways
• Virgin Atlantic
• Etihad Airways
• Saudi Arabian Airlines

“We congratulate Qatar Airways on this success which should be a source of great pride and satisfaction for the airline management and staff.”

The Middle Eastern airline’s CEO Badr Mohammed Al-Meer added: “This is a proud Qatar Airways moment and it is my honour to share this award with my hard working colleagues.”

“This award is testimony to our relentless dedication to providing unparalleled service and innovation. We look forward to more wins in the future.” googletag.cmd.push(function() { googletag.display('div-gpt-ad-ArticlesPOS5'); });

RELATED: For Elite Fliers, Cathay Pacific’s ‘The Pier’ First Is Still An Absolute Weapon Of A Lounge

World’s Best Cabin Crew

• Garuda Indonesia
• Cathay Pacific Airways
• Thai Airways
• Malaysia Airlines

World’s Best Low-Cost Airlines

• Transavia France
• Vueling Airlines
• Iberia Express
• SKY Airline
• JetSMART Airlines

World’s Best Regional Airlines

• Bangkok Airways
• Aegean Airlines
• Azerbaijan Airlines
• Rex Airlines
• Azul Brazilian Airlines
• Virgin Australia
• Royal Air Maroc
• Porter Airlines
• Alaska Airlines
• Hong Kong Airlines

World’s Cleanest Airlines

• Asiana Airlines
• China Airlines

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Qatar Airways Q.C.S.C., QR (known as "Qatar Airways")

Flight listing policy and procedures, visas and passports and api.

• Embargoes & Restrictions

Flights excluded

Boarding policy, check-in times, through check-in, useful extra information.

• New Listing site for QR flights   https://stafftravel.qatarairways.com.qa  
• Rebate ticket listing can be done on New QR listing system, for staff holding own carrier issued tickets (IET).
• For tickets issued thru Myidtravel system (NIET),  listing or changes can be done thru Myidtravel itself. 
• Travelling staff/family should ensure that they hold a valid passport and relevant visas for their intended destination and/or scheduled points en route, incase off-loading becomes necessary.
• In the absence of valid passport / visas, staff passengers may be denied boarding.

Embargoes & Restrictions

• Children under 12 years of age are not allowed to travel in Business class, even if accompanied by an Adult.
• All QR flights operating to and from Dubai “Al Maktoum Airport (DWC)” are not eligible for Staff rebate tickets . Due to this, listings cannot be done on DOH- DWC -DOH QR flights.
• QR flight series QR3500-6999 is excluded (subject to change/modifications). 
• All flights not operated by QR. 

Checked baggage

For rebate tickets issued thru Myidtravel , Check-in baggage will be as mentioned in ticket. 

For tickets issued manually as per ZED Agreement (IET), check-in allowance to be mentioned in ticket as below.

Economy Class

• For weight concept sectors - 30kgs/per pax.
• For piece concept sectors - 2 pieces, each not to exceed 23kg and a maximum dimension of 158cm (62in).

Business class

• For weight concept sectors - 40Kg / Per pax.
• For piece concept sectors - 2 pieces, each not to exceed 32kg and a maximum dimension of 158cm (62in).

Cabin Baggage

• As per Qatarairways.com
• As per industry practise ZED passengers will have lower priority over QR revenue passengers.
• QR staff will have a higher priority over other airline staff holding ZED tickets.
• For Confirmed Bookings: QR web site www.qatarairways.com.qa
• For Standby Bookings: Report to Check-in counters with listing.
• Not available for Standby (or "Space Available") passengers.
• QR Stations have obligation to refuse improperly dressed ID passengers.
• Staff and their families are required to wear “Smart Casual”. Clothing should be neat, free of damage, well maintained, appropriately fitted, and in good condition.

Acceptable attire as below:

• Smart jeans/denim and chinos that are neat, plain and appropriately fitted are acceptable in any cabin.
• Polo shirt, collarless plain T-shirt, collared shirt, blouse, smart dress or skirt (knee-length or longer).
• Sneakers/trainers/boots that are plain, color neutral and overall presentable are acceptable in any cabin.
• Smart Casual ladies' sandals (flat or heeled) similar to those that would be worn to the office.
• Full professional national dress (male & female Qatari, GCC or other nationalities) including appropriate sandals.
• Children aged 12 years and below traveling in any cabin are allowed to wear more casual clothing (i.e. shorts, T-shirts, running shoes).

Strictly not allowed for all cabins is shown as below:

• Jeans that are dirty, or too distressed, with any holes or rips.
• "Overly revealing" clothing, sweatpants, sportswear attire, beach clothing, and any kind of shorts or athletic or athleisure wear.
• Flip-flops, sliders, beach slippers, croc-style shoes/sandals, Birkenstock-style sandals.
• Clothing that is vulgar or violates community standards or decency is never appropriate, including items that have words, terms, or pictures that may be offensive to others.
• Hats of any kind, including caps.
• Any tight, short skirts or dresses above the knee, see-through, revealing and sleeveless clothing (shoulders must be covered).
• Tip: To avoid last minute inconveniences owing to dress code issues and unnecessary debates during boarding time, please refrain from using attire that may be misunderstood as restricted.

  Special service requests

Special meals

• It is not possible to pre-book special meals for rebate/standby passengers.

Seat requests

• Seat requests not permitted on Staff Travel. However, if the flight is wide open, the check-in staff may ask your option for an isle or window seat, but this is subject to availability.
• Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements, if any.

Infant safety seats

• Use of safety seat for an Infant is not permitted on board.

Unaccompanied minors

• Not permitted.
• No other Special service requests is permitted when travelling on Standby / Space Available tickets.

Upgrade policy

• Please do not ask any QR staff for an upgrade.

Flight deck

• Acceptance of any person in the flight deck of QR Aircraft is prohibited.
• Comprehensive Travel Insurance recommended for passengers own benefit, as QR shall not compensate for any injury, illness or loss of money, documents or other personal possessions etc. during the passengers stay away from home.

Class difference refunds

• Class difference refund is not given, if staff passenger traveled on a lower cabin than the ticketed cabin.

  Back-up tickets

• QR expects all interline employees and/or their eligible nominees to carry back up tickets issued by their respective employing carrier.

Aircraft configurations

Qatar Airways

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Qatar Airways Office in Doha (Qatar)

Nestled in the bustling heart of Doha, the Qatar Airways Agency at Qatar Airways Tower 1 exemplifies excellence in customer service and aviation expertise. This premier agency, situated adjacent to the Al Manna Building along Airport Road, serves as a hub for both local and international travelers, offering a wide range of services tailored to meet the diverse needs of its clientele.

Call Center : +974 4144 5555

Main agency contact.

Address : Qatar Airways Tower 1, next to Al Manna Building, Airport Road Service Hours : Saturday to Thursday, 8:00 a.m. to 7:00 p.m., and Friday, 4:00 p.m. to 7:00 p.m. Tel number : +974 4022 6000 Fax : +974 4462 1533

Hamad Airport office

Hamad International Airport Departure Terminal Service Hours : 24 x 7 Tel : +974 4010 5106 Fax : +974 4462 2578

Address : Main Entrance – South Zone, Luxury Courtyard – 1st Floor Tel : +974 4418 8408

Al Emadi financial center

Address : Office No. 3, Building No. 2, Doha Qatar Service hours : Saturday to Thursday, 8:00 a.m. to 7:00 p.m. Tel number : +974 4423 5088

Sales Office

Address : Sheikh. Mohamed Bin Suhaim Building, next to Abu Bakr Siddique Mosque, Ring Road C Tel number : +974 4432 6600 or 4023 0000 Fax : +974 4432 6665

Oryx Gallery

Address : Qatar Airways Tower 2, next to Ooredoo Building, Doha Airport Road Service hours : Every day except Friday, from 9:00 a.m. to 7:00 p.m.

Address : Qatar Airways Souq Waqf Baranek, near Al Bayda Batailq Hotel Service hours : 8:00 a.m. to 7:00 p.m., except Friday (4:00 p.m. to 7:00 p.m.) Tel number : +974 44315596

Traveler Needs and Services from Doha offices

• Flight Reservations : Offering personalized assistance for flight bookings, our team helps you select the ideal travel options, whether for business trips or vacation getaways.
• Customer Complaints and Feedback : We value your feedback and are dedicated to addressing any concerns regarding our services to ensure a continuously improved travel experience.
• Baggage Handling Queries : For inquiries related to lost, damaged, or delayed baggage, our skilled team provides prompt assistance and solutions.
• Ticket Modifications : Need to change your travel dates or destinations? Our experts are here to help modify your tickets with ease and efficiency.
• Flight Information : Stay informed about flight schedules, delays, and cancellations with our up-to-date information services.
• Loyalty Program Inquiries : Learn more about Qatar Airways' loyalty programs and how you can benefit from exclusive rewards and privileges.
• Departure and Arrival Times : Get accurate and timely information about the departure and arrival times of your flights.
• Travel Requirements and Restrictions : Stay updated with the latest travel requirements, visa information, and health guidelines for your destinations.
• Special Assistance Services : For travelers needing special assistance, our team is equipped to ensure a comfortable and safe journey.
• Group Travel Arrangements : Organizing travel for groups? Let our experts handle the logistics and offer you the best group travel solutions.

One Reply to “Qatar Airways Office in Doha (Qatar)”

Good afternoon,

My company booked my tickets via an agent, now I’m trying to upgrade to business class. Not by points but by paying. I can’t find anyway that lets me do this. Please advise.

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Flight benefits for Qatar Airways employees

I am seriously considering working for Qatar Airways but don't seem to be able to find out what kind of flight benefits they offer for their employees and family. Anyone who know more about this or if they even offer flight benefits? I know it is not the most important part of the contract but all other airlines offer it!! Thanks..

Editor: To check the latest prices and destination for Qatar Airways, click here .

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MY DEAR FRIENDS, I NEED HELP.

Let me introduce myself , I am vigneshwaran from India. I having 5.5 years experience in HR field, now I am working in London (uk). My contract is get over on month of October2012. I am looking for a job in Qatar airways, I have registered already. But daily checking and applying aswell.

But haven't got reply yet, if u guys know anyone in QA just help me please, also if u have any direct recruiter contact details please,,,, it could be better. Please

Vigneshwaran.

The problem is that if they can't find me an appartment I will end up paying it my own which will cost much more than 3500Qrs they're offred.

Here comes my question: is it possible that they don't provide housing?

first of all, I'm not a QA employee, just a QL junkie. It just happened that i have friends from QA and EY. why would they hide so many details from you? On the contract, you will find everything you need to know about your salary and benefits so I'm wondering why you are so confused. I don't recommend you to take the housing allowance hence accept the accommodation that QA will provide for you. If you are a bachelor, you don't need to spend 10K for a flat. I don't get most of your point. Sorry.

ty for the info,

The HR recruiters are hiding so many details and I felt that they were in a rush to make me sign the contract, are you a qatar airways employee?

If yes I have another question:

In my contract I have this weird clause about housing saying that I have either 3.500qt housing allowance or an housing offred by the company and this is SOLILY a decision from QR which means that if they don't provide housing I will spend 20% of my salary on housing (apparentely I will need 10k to have a descent flat) what do you think?

who.am.i plz keep in touch would be nice if you're looking for friends with same interests.

nope yazz771. you can avail discounted tickets only for your family members. i don't think the whole family can even get discounted tickets. you have to choose between your mother and father and one from your siblings. BTW you should know these things!

I just signed with QR for a senior position.

I was wondering if I can have a discounted buddy ticket (for my friends etc.) or it's only for me and my very close parents?

Each employee is entitled to a free return air ticket within QR network for herself/himself, and her/his family (depending on one's grade). Which class they are entitled to is also dependent on the grade.

They are also entitled to purchase discounted tickets, but that is on sub-load basis meaning the the seats are not confirmed and one could be bumped out in the last moment in case flights are full. It's an industry practice.

huh??FOC ticket once a yr and the rest will be rebated travel on subload basis..........

life's too short so make the most of it, you only live but once.......

u will get free flights but they will charge you some percentage (within 6 months- 1 time) i heard like that.

yeah, you get free flights but you have to give out a few drinks/food and clear away a bag of vomit to get the free flights, and the destination probably isn't where you would choose but hey its a flight.........mmmmm free flight to Thiruvananthapuram.....nice..

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