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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

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24 Best Travel Websites and Apps to Find Deals and Save You Money

Use our guide to the best travel websites and find discounts and deals so you can vacation without breaking the bank.

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If you're looking for a cheap vacation , you’ll want to know the best travel websites to use. And if you’re tired of wondering which sites are best for each part of your trip planning, we’ve got you covered.

Here are some of the best travel sites we’ve found to help you bag bargains on airfares, lodging, car rentals and all your other travel needs. Best of all, almost all of the travel websites are free to use. Bon voyage! 

Best websites and apps to save on airfare

Keeping up with airfare prices has gotten easier thanks to sites like Google Flights and Kayak . To use them, just type in your home and destination airport, pick the flights that work best for you and then set an alert to track the price. For example, Google Flights will send you an e-mail showing if your tracked flight went up or down in price. Both sites also let you see which days are cheaper to fly in that month. Airfarewatchdog also lets you search flight deals.

If you haven’t decided on where exactly you want to go, sign up for Going (formerly known as Scott’s Cheap Flights.) Their newsletter comes straight to your inbox with deals on domestic and international locations. Or you can follow X (formerly Twitter) handles such as @TheFlightDeal for flights, too.   

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Best websites and apps for flight information

Once your flight is booked, you’ll want to keep tabs on gate changes, layover information and more. FlightStats.com can help you plan a smooth trip by advising you on the best time of day to fly from a specific airport and which terminals to avoid when connecting flights. You can also view live updates of flight delays and sign up for free e-mail and phone alerts. Flightaware.com also tracks and predicts flight delays.

If you’re delayed by weather or some unforeseen event, it pays to act quickly. The TripIt Pro smartphone app ($49/year) will send you alerts about cancellations, delays or gate changes, sometimes even ahead of an airline announcement. Use it to locate alternate flights, find out when better seats are available, get fare refund notifications, track your rewards program points and more.

Best websites and apps to save on hotels

Hotels.com lets you search just one site for accommodations at hundreds of thousands of properties. Plus, its rewards program is simple: earn OneKeyCash for every dollar spent on eligible hotels, vacation rentals, flights, car rentals and more when you book on Hotels.com (or partner brands).

Similarly, HotelTonight is an app that lets users book hotels at low last-minute rates. Priceline Express Deals helps you find the best bargains, but there’s a catch. Priceline doesn’t tell you which hotel you’re booking until after you pay.

And try TripAdvisor.com for a detailed list of rated hotels (and excursions) that are close to your destination. The site links you to partner sites, such as Expedia and Travelocity for fulfillment. Click on the "check rates" button and select the site or sites you’d like to try — a new window with results will open for each partner.

Best websites and apps to save on vacation rentals

Vacation rentals are an especially good value for groups because they generally offer more space and amenities for prices similar to or less than hotel rates, particularly if you look at it on a per-bed basis. Check out VRBO and Airbnb to find the perfect experience. For Marriott loyalists, Marriott Bonvoy lets you browse its 30-brand portfolio — which includes more than 2,000 private homes.

At the other end of the scale, if you don’t mind college-dorm-level amenities, check out Hostelworld.com as a way to save money on vacation rental properties . The site lists more than 17,000 hostels in over 180 countries around the globe and includes reviews.

Best websites and apps for cruises and vacation packages

At CruiseCompete.com , more than 500 travel agencies vie to give you the lowest prices for dates, ports and ships you specify, whether you’re booking well in advance or at the eleventh hour. You set up a CruiseCompete account, and they send you their best offers without ever seeing your personal information.

Kayak.com and Tripadvisor.com will also knit together vacation packages for you. Just type in your destination and travel dates to get the best prices.

Best websites and apps to save on rental cars

Hotwire often offers the best-published deals on cars by collecting rates from its eight rental car company partners, including Alamo, Enterprise and Hertz. The site also offers "hot rates" from rental companies that aren't identified until after you’ve paid.

And while Hotwire does offer some good prepaid rental car deals, in certain international cities for the best overseas auto deals you should check out AutoEurope . It offers rentals at more than 20,000 locations worldwide, and customer service is available 24/7.

AutoSlash is also a good site to find rental deals, as it will apply the best coupons and discount codes to your rental and re-book your reservation if the system finds a better deal.

If you rent a car on your next vacation, consider booking it with a credit card that covers rental car insurance .

Best websites and apps to save on international train tickets

Trains are often the fastest and cheapest way to travel within and between European countries. Our favorite for checking timetables and booking tickets on European train lines is RailEurope . But you might be able to catch better deals directly from European railways’ sites if you don’t get lost in translation — and make sure you have what you need to travel to Europe as an American!

Best websites and apps for travel insurance

You never know when an emergency will spoil your travel plans. That's what travel insurance is for. But don't just go for the default options from agencies and travel providers. At Squaremouth , you can compare plans and prices from multiple insurance providers with just one search and narrow your search results by specifying the kind of coverage you need. Another option is InsureMyTrip.com .

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Rivan joined Kiplinger on Leap Day 2016 as a reporter for Kiplinger's Personal Finance magazine. A Michigan native, she graduated from the University of Michigan in 2014 and from there freelanced as a local copy editor and proofreader, and served as a research assistant to a local Detroit journalist. Her work has been featured in the Ann Arbor Observer and Sage Business Researcher . She is currently assistant editor, personal finance at The Washington Post.

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Independently Owned Travel Comparison Sites

by Paul @ Travel is Life | May 21, 2019 | Travel Tips & Resources | 0 comments

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This post contains a list of independently owned and operated travel aggregator search sites that aren't owned by Expedia Group, Booking Holdings Inc., or TripAdvisor.

Article Contents

• The Big Three
• Expedia Group owned websites
• Booking Holdings Inc owned websites
• TripAdvisor owned websites
• Independently Owned Price Comparison Sites
• Add a site to the list

The Travel Industry's Big Three

When you search for flights and hotel accomodations online, there's a really good chance that all of the websites you're using to comparative shop are owned by one of three big companies: Expedia Group, Booking Holdings Inc., or TripAdvisor. I brought this to light in my recent video entitled The Traveler's Illusion of Competition .

In today's article, I share a list of travel aggregator websites that are independently owned and operated, that don't fall under the parent umbrella of one of the big guys above. The purpose of this list and blog post isn't to knock any of the three big guys, but rather to save you the trouble of comparative shopping against platforms that are providing deals from the same databases.

Personally, I frequent at least one site from each of the three big guys including my favorites which are Booking.com, Expedia.com, TripAdvisor.com, and Skyscanner which is owned partly by Expedia Group. I also usually compare those deals against Kiwi.com which is my favorite independently owned aggregator. And lastly, I'll check with the airline and hotel websites themselves before booking to see how their direct deals stack up against the aggregators.

First I'll show you the sites that the big three own, or you can skip ahead to the independently owned list .

What websites do Expedia Group own?

Expedia Group is an American holdings company based out of Bellevue, Washington who did over $11 billion in revenue in 2018. The own:

• Expedia.com
• Travelocity
• CheapTickets
• Hotwire.com
• CarRentals.com
• ApartmentJet
• ClassicVacations

What websites do Booking Holdings Inc. own?

Booking Holdings Inc. which was formerly called The Priceline Group Inc. is an American holdings company based out of Norwalk, Connecticut, U.S. who did over $14.5 billion dollars in revenue in 2018. They own:

• Booking.com
• Cheapflights
• Hotel Ninjas
• Rocketmiles
• HotelsCombined

What websites do TripAdvisor own?

TripAdvisor is a publicly traded company headquartered in Needham, Massachusetts who did over $1.6 billion in revenue in 2018. They own:

• TripAdvisor.com
• Airfarewatchdog
• BookingBuddy
• Cruise Critic
• Family Vacation Critic
• Holiday Lettings
• Holiday Watchdog
• Independent Traveler
• Llafourchette
• SmarterTravel
• VacationHomeRentals
• VirtualTourist
• They're also majority stakeholders in Travelweb and Active Hotels and a minority shareholder in DiDi.

List of Independently Owned Travel Comparison Sites & Deal Aggregators

The websites on this list below are independently owned and operated. Since many are privately owned, I cannot say whether or not larger interests have a stake in their business, however, from what I know these sites are operating independent databases of travel deals. Please note that I am not endorsing any of these websites, but simply creating a master list. Perform your own due diligence and read reviews before doing business with any of these companies.

• ScottsCheapFlights.com
• GreatEscape.co
• SkipLagged.com
• JustFly.com
• Fareboom.com
• Fareness.com
• Hipmunk.com
• OpenFlights.org
• AirTreks.com
• iwantthatflight.com.au
• CheapSeats.com
• HolidayPirates.com
• LastMinute.com

What'd I miss?

There are thousands of independently owned and operated travel deal sites, but that list above should get you started. If you know of any other great independently owned and operated travel aggregator sites, please drop a comment with the URL and tell me why I should add it to the list. Additionally, if any of this information is incorrect, please advise in the comments or e-mail [email protected] .

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The 10 Best (and Cheapest) Airfare Search Sites for 2024

Last updated: August 8, 2024

Frommer’s regularly pits the best airfare search engines, aggregators, and booking sites against each other in a battle royale to see which can find the lowest price on more than two dozen identical searches for flights. 

This year’s results bring new discoveries. We are excited to announce that none of our new top three—the best of the best—is a household name. We are equally excited to discover that if you’re specifically looking for a last-minute deal on airfare, a fourth website, one that’s not even in our top three, is the best choice. And two former airfare search sites fell out of our Top 10 entirely: This year, both Booking.com and FlightNetwork failed to take off.

As for the rest of our Top 10, each one has its pluses and minuses, which we’re about to reveal in our reviews below.

On this year’s list, two sites that previously languished in the bottom half of the reviews have upped their games and zoomed into the top ranks—and one former low performer improved so much that it nabbed the top slot.

We have winnowed down a wide field to the 10 best airfare sites for 2024. Here they are.

We tested 15 sites on 32 itineraries, trying both last-minute flights (leaving in a week) and APEX fares (booked three months out). We covered major gateways (NYC to LAX, LAX to Hong Kong, NYC to Paris) and secondary ones (Philly to Tampa, Chicago to Rome, Miami to Rio). Finally, we threw in a curve ball (Dallas to Dubai) and included a flight with no North American legs (London to Barcelona) to see how well each handled Europe‘s wilderness of low-cost carriers.

We also required realistic results, so we ignored low fares that would be miserable to fly due to excessively drawn-out layovers, too many stops, or flying long detours just to change planes. Basically, we rejected any itinerary that increased total travel time by more than half. Airlines may think those are viable plans, but we don’t.

Finally, we applied a rigorous, weighted scoring system that rewarded three points to any airfare search site that found the best fares, two points for second-best, and so on. We also penalized sites with negative points if the price proved to be higher than the average result from all the other competitors. Fares within 1% of one another were considered equal.

• An aggregator is only as good as the OTAs it canvasses. There are booking engines that sell tickets directly (Hotwire, Kiwi, CheapOAir, etc.). And then there are aggregators, which are sites that do not book tickets but instead search dozens of other booking engines, airfare sites, and OTAs (online travel agencies) and compile the results in one place; travelers then click through to their selection to make the actual purchase on the third-party site that’s actually selling it.

Some of the booking sites that aggregators show you are safer than others. All quality aggregators will remove unreliable ticket sellers from their searches, but problems can slip through. As you should do when you are referred to any unfamiliar company, always do a quick Better Business Bureau check for an unfamiliar airfare seller and search for complaints and red flags. 

Also, some OTAs are prone to dangling lead prices a few bucks below what they will actually offer once you click through, and some misleadingly categorize “direct” flights—which do actually stop, but don't require you to change planes— as “nonstop.” Because prices can change from moment to moment, even the most honorable aggregator may lead you to a site where you can’t find the airfare you were originally quoted. When that happened to us frequently in our review tests, we let you know.

Aggregator Google may be the Titan of online search, but it fumbles when it comes to airfares. 

Google does have some things going for it. It's fast, refreshing results even as you key in destinations or change filters. It displays average prices on a popup calendar when you’re choosing dates so you can see at a glance the cheapest days to fly. And in the spring of 2024, it was the first to show Southwest Airlines' once-proprietary airfares among its airfare search results.  

So why is the mighty Google at the back of the pack?

Its price results were all over the place. It found the best fare a grand total of one time, flying from Miami to Rio—but four of our top five sites matched it. Then it tanked on rooting out the absolutely lowest fares for two major routes: NYC to Paris and LA to Hong Kong. Its results for pricier direct flights on those itineraries were just average. 

Google frequently found the exact same flight as many other sites did, but at prices just a little bit higher—often just 5% to 15%, but in some cases bafflingly higher, like the last-minute Dallas-Dubai jaunt on Emirates; Google wanted $673 more than our price champion for that flight, and around $250 more than several other sites found. In summary, Google is great for finding available flights, but it's better ignored when it comes time to actually buy them.

After quietly doing away with its Hot Rates (deeply discounted opaque airfares), Hotwire fell out of our ranking after 2017. Now it’s back, but with a huge caveat: Never use Hotwire for last-minute fare. 

Hotwire performed, by far, the worst of any site we tested at last-minute prices, chalking up the highest airfare a whopping six times. The two better-than-average rates it did find were balanced out by a pair of worse-than-average ones on other itineraries. 

Hotwire made up some ground by being flatly average when it came to booking farther in advance. It never found the cheapest overall fare, but it often nabbed lower or even the lowest rates on direct flights.

Beyond that, it failed pretty hard, and we think we know why. Hotwire was the only site that missed big chances to bring no-frills carriers into the mix. On New York–to-Paris, it found a decent $745 fare on Scandinavian, albeit with a stopover—but everyone else found a direct Flybee flight for even less ($666–$687). The best Hotwire could muster for a direct flight: $987 on Norse.

More egregiously, because Hotwire only searches one airport at a time by default, it missed lots of cheaper no-frills flights that were available at nearby alternate airports. Because of that blind spot, Hotwire insisted on a British Airways fare for our London-Barcelona hop that actually cost around four times more than booking a combo of no-frills RyanAir, easyJet, and Vueling from other airports in London—a tactic every other site knew enough to include in results. Hotwire pulled the same face-plant on last-minute fares on the same route; the Air France tickets it offered us cost twice as much as the low-cost carriers in that scenario.

Another mark against Hotwire is its poor set of filters. Along with other problems, it offered no way to indicate a maximum total flight time or layover duration you’d be willing to deal with. That’s pretty much a standard sidebar slider everywhere else. We did like the way its showcases, above the results, how much it would cost to fly on three days to either side of your chosen date.

By the way: If you’re wondering why Expedia (and its corporate siblings, Orbitz and Travelocity) is not on this list, it is because those results are all right here in Hotwire. Expedia now just uses the Hotwire engine for its airfare functions, so if you search Expedia now, you’ve searched Hotwire.

This year,  Hopper , the travel app with an intuitive and colorful interface, tumbled five places from #3. 

When it came to finding cheap airfares, Hopper was a mixed bag. It did well enough on advance-purchase APEX fares, scoring slightly better prices than average about a third of the time. But that decent performance was counterbalanced by a dismal performance in the last-minute category. Hopper got whatever is the opposite of a silver medal, second only to Hotwire in putting up the worst prices the most often. Oddly, the only place where it fared better than average was on our curveball Dallas-to-Dubai itinerary. 

In terms of utility, Hopper still gives its users advice about the best dates to book based on price trends, but that feature used to offer far, far more insight on every flight—it once had bar graphs and historical prices, baggage fees and seat pitches, and the cost of various amenities. Those are all gone, although on the final booking page, Hopper will at least link you to the airline’s own page on baggage regulations and costs (except when that link is broken). 

Some features remain. The calendar for selecting dates is color coded to show the cheapest travel days for two months, so you can easily spot where a bit of flexibility might save you money. In addition to a paltry half-dozen sort-by filters (price, flight duration, number of stops, etc.), Hopper can limit the results to its self-defined categories of Basic (cheapest), Standard (economy fares, but with at least free carry-ons and seat selection), Enhanced (more legroom, priority boarding, free snacks, etc.), plus Premium and Luxury for folks who probably don't need this roundup of the best places to book airfares online. One nice touch: Hopper includes a novel option to limit results to flights with no change fee.

Speaking of fees, Hopper sure does like to pressure you to pay a lot of them for its own add-on services, like freezing a fare for up to 21 days for a sliding scale cost, plus flight protection and cancel-for-any-reason insurances—each of which Hopper, annoyingly, makes you decline on two screens in a row before you can proceed. (On that note, for security’s sake, we always recommend you buy travel insurance from a third party, never from the provider who sells you the trip, in case that provider becomes unreachable.)

We’re not sure what happened to the Czech booking site Kiwi.com to make it tumble from #2 to #7 in less than two years, but the numbers don’t lie. Most of its fares were just a little above or below average, though it did find the cheapest last-minute flights from Miami to Rio and Chicago to Rome. 

What tanked its score was twofold. It performed poorly on advance-purchase direct flights (out of eight itineraries, it scored under average three times and worst of all another three). Kiwi did come up with the cheapest overall fares on NYC to Paris and L.A. to Hong Hong with connecting flights—but then so did most of the sites that outranked it.

Kiwi does have some features to recommend it. It caters to travelers who can be flexible. The default departure date is "anytime," allowing you to see which days are cheapest, and once you do choose a date, pop-up calendars show indicative prices for every day over two months. The results page has a fare grid for three days to either side of your chosen dates, and a trends bar graph showing what prices are likely for a dozen days out (and you can scroll even earlier or later). It’ll even throw in train and bus options, if available, which on our list is unique to Kiwi. It also has the second-best set of filters in the game, rivaled only by our #1. 

But there’s a hitch. We must point out that Kiwi does catch some bad reviews for lackluster customer service when something goes wrong. Frommer’s has received complaints about Kiwi from readers, and few rivals would be jealous of its status with the Better Business Bureau, which fields complaints about its Miami office. Bearing that in mind, some travelers may feel more comfortable using Kiwi to find ideal itineraries but then buy them elsewhere. 

The last time we ran our tests, Priceline lost the precarious grip it had kept on the #10 spot for years and fell off the list entirely. During its time in the wilderness, Priceline evidently cleaned up some of its worst practices. It has vastly improved its filters, provided daily price comparisons on the popup date-picker calendars, and no longer turns up its nose at low-cost carriers. That, plus its solid, if not breathtaking, price performance, has placed Priceline back in good graces and firmly in the middle of the pack.

Overall, last-minute fares were Priceline’s biggest weakness, underperforming even our #7 contender, Kiwi, on that score. It was the advance fares that lifted Priceline to #6. It even pulled off a few nice moves. Priceline alone realized you could shave $40 off a CHI-ROM flight in exchange for a short layover in Istanbul. It was also one of only two tested sites to figure out you could save 35% on a last-minute trip from NYC to L.A. as long as you were willing to endure a brief layover. 

Priceline of course also still offers its original, quirky travel hack: The “Express Deals.” These are opaque fares in which you get to pick your airports and travel dates, but not learn precise flight times, airlines, or stopovers until you pay. Before purchasing, you’ll only know whether it’s a morning, mid-day, or evening takeoff and that there will be “0–1” plane changes. If you are willing to put up with that degree of uncertainty, you can save up to 40%, though the discount is typically more around the 10% mark.

Aggregator Tripadvisor  holds its position in fifth place, proving that while it may no longer be just a platform to vent about travel mishaps, but its airfare results are holding steady. 

Tripadvisor offers the clever cost-saving option to include nearby airports—you never know when Newark-to-Fort Lauderdale will cost half a LaGuardia-to-Miami ticket—and its great set of filters includes one that lets you limit the booking sites it checks to only the names you trust.

What’s holding it back at #5—aside from being annoyingly slow—is that whenever it found the cheapest tickets, or even a better-than-average airfare, so did our top three sites. And those higher-ranked sites pulled off this feat even more often. Tripadvisor also turned in a resoundingly meh performance on last-minute airfares, with overwhelmingly average results nearly across the board. 

The highest ranked OTA on our list, CheapOAir reigns supreme among our sites when it comes to last-minute airfares. How good are the airfares it sells? A few rivals managed to find the best price one or two times, but CheapOAir did it the most.

However, alongside those wins, CheapOAir sometimes posted prices that were worse than average (but not the worst). You could say it’s all or nothing with these folks—even more so when it came to advance-purchase fares, where CheapoAir’s performance was all over the place. Put it this way: If we ignored its stellar performance in the last-minute category and scored things based only on buying tickets a few months out, CheapOAir would rank 7th, not 4th. 

A few other quibbles: CheapOAir won the booby prize for Most Annoying Popups. It was also the slowest of our bunch, and often glitchy. 

On the plus side, the popup date-picker calendars automatically populate with airfare prices for every day, so you can see at a glance which day is cheapest to fly. CheapOAir also had a handy cheat sheet chart at the top of results showing the costs, both non-stop and cheapest, for the best half-dozen airlines. The filters were also pretty good, including options to show alternate dates and nearby airports (both can be great cost-saving techniques).

Always give CheapOAir a look if you are planning to fly in the immediate future—but then also run the numbers at our top three sites, just in case.

Skiplagged , a decade-old upstart, is problematic if you don't know how to use it. It became famous for its "Hidden city" fares, which are tedious to explain but boil down to this: They're itineraries that break the airlines' rules, so they're too risky for us to recommend. They can sometimes cost less, but you don't get to check any luggage. Accepting a hidden city fare can results in  pricey consequences or even lawsuits  if you're caught. But Skiplagged gives you the option to exclude this controversial type of airfare by unchecking the SKIPLAGGING box, which we did for all of our tests. 

Once we omitted hidden city fares, Skiplagged turned out to be strong on direct flights. Our top three sites were pretty much neck-and-neck when it came to pricing, so Skiplagged's ranking came down to other features. Its delightfully simple graphic interface lets you compare, at a glance, the lengths of trips, including layover durations. When you enter a departure airport or city, the arrival is defaulted to "Anywhere;" if you leave it that way, you get a page of photos with prices for a bunch of tempting getaways.

Skiplagged’s popup calendars show how much the flight costs on each day over two months, so you can easily see how tinkering with the departure or return can save you money. (On the two sites that placed higher in our review ranking, this feature only indicates price ranges, not precise fares).

We do have a few criticisms. Sometimes Skiplagged sent us to questionable OTAs to make purchases, and we sometimes found prices were actually higher once we clicked over. Skiplagged also lacks robust filters, doesn't disclose baggage fees, and rounds down all the prices—that last complaint is minor since we're only talking about a few cents, but just feels sneaky.

Skyscanner remains one of the best performers on price and essentially tied with #3, Skiplagged, in the lowest fares on advance purchase tickets. Something else it shares with Skiplagged: mediocre filters. Skyscanner was merely average on last-minute bookings. 

This year, Skyscanner still earned the edge for a few reasons. You can choose "Explore everywhere" as your destination to get a nice grid of destinations at the cheapest cost. Unlike a similar feature at Skiplagged, which is constrained to North America, if you keep scrolling down on Skyscanner, you will get destinations on other continents as well.

One big plus: Skyscanner includes a star rating for all third-party booking sites (and how many users rated it), which helps travelers vet unfamiliar sites.

Skyscanner also offers the option to include nearby airports and to search for destinations in an entire country rather than just a city. While the initial popup calendars for travel dates do not show, as do some others, the precise prices to fly on alternate days, they do indicate each day’s relative cost category via a color code. Then, once you get to the results page, the tiny "Show whole month" link at the top will provide a page with two months’ worth of estimated prices.

Click here for Frommers' Top 10 Ranking of the Best Hotel Booking Sites

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The 10 Best Group Travel Tour Companies for 2024

Caroline Morse Teel

Caroline Morse Teel is the Executive Editor for SmarterTravel Media. Caroline has a passion for adventure travel and has hiked to the top of Mt. Kilimanjaro and the bottom of the Grand Canyon in pursuit of a good story. Follow her around the world on Instagram @TravelWithCaroline .

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For those truly epic, once-in-a-lifetime destinations, you want to leave your itinerary to the experts. Whether your dream is to see the Big Five on an African Safari, trek tall mountains, explore European cities, or something even wilder, a group tour is the easiest way to do it.

However, picking the wrong group tour company is the quickest way to ruin your trip. Make sure you choose a tour company that aligns with your goals and travel styles. Do you want an intimate group tour or do you prefer to make lots of new friends in a big group? Does the price line up with what you like (luxury vs. budget)? Is the itinerary going to all the places you want to see? 

We’ve done the research and found the very best group travel tour companies for 2024 for every type of traveler.

Best Overall Group Travel: Exodus Adventure Travels

With trips on every continent, Exodus Adventure Travels covers anywhere on this planet that you could possibly want to go, from popular destinations like the Amalfi Coast to well off-the-beaten-path adventures like Tajikistan. This award-winning group travel company boasts thousands of repeat customers who sign up for trips year after year (97% of past participants would recommend Exodus Adventure Travels to a friend). 

These small group tours operate with only around 8-16 people and always feature experienced local leaders who can give you a unique insight into your destination. Exodus Adventure Travels caters to any type of travel style, including trips broken down by type of activity (think walking, cycling, multi-adventure, winter, or cultural) as well as type of traveler (family, age group, etc.). There are curated collections (coastal, “away from it all”, European wilderness, and trips of a lifetime) to inspire you, as well as self-guided options for when you want all the benefits of a group tour planner without the actual group. Looking for that special safari? Exodus Aventure Travels just partners with the African Wildlife Foundation to create carefully curated luxury adventures that go above and beyond the standard safari. 

Exodus Adventure Travels tours work for almost any budget, with options that range from affordable to premium. 

Top Trip: Explore under-the-radar Europe by foot on Exodus Adventure Travels’ Lakes & Mountains of Slovenia walking tour .

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Best Adventure Group Travel: World Expeditions

World Expeditions has been taking adventurous travelers to remote locations all over the world ever since its first group trek through Nepal in 1975. Today, World Expeditions offers active itineraries on every continent. Intrepid travelers can opt for trips themed around mountaineering, rafting, cycling, hiking, and more. 

World Expeditions aims to leave communities and places where they operate tours better than they found them. Trips are created using the company’s Thoughtful Travel Charter as a guideline, which emphasizes respect for the environment, sustainability, having a positive impact on local communities, protecting wildlife, and more. 

World Expeditions’ trips are capped at just 16 people to provide a good experience for participants, and there are no single supplements for solo travelers willing to share a room with someone of the same gender. 

Top Trip: Summit Africa’s tallest mountain on a fully-supported trek up Kilimanjaro on World Expeditions’ eight day trip up the beautiful Lemosho Route . 

Best Budget Group Travel: G Adventures 

For travelers on a budget, G Adventures offers cheap group tours that make dream destinations accessible to nearly anyone. (Think: sailing the Galapagos for just $1,014 , criss-crossing India’s Golden Triangle for $799 , or spending 8 days in Bali for less than $749.)

G Adventures is one of the best tour companies for solo travelers as well, as most trips don’t have a single-supplement. You can choose to share a room with another G Adventures solo traveler, or pay extra to have your own space.

G Adventures keeps costs down by opting for cheaper hotels and local meals, and making certain activities optional (for an additional cost). Pick your travel style—options range from “basic” to more luxe tours run in partnership with National Geographic. Family tours, local living tours (featuring homestays), and wellness-focused tours are also available. 

Top Trip: G Adventures’ China Express trip is a great way to see the highlights of China if you’re short on both time and budget. 

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Best Educational Group Tours: EF Go Ahead Tours

When you really want to learn about a destination, consider a group trip with EF Go Ahead Tours . EF is the world’s largest private education company, and the Go Ahead Tours arm capitalizes on the company’s relationships with local educators, historians, and tour guides to create group trips that take you deep into a destination. 

These small group tours generally cap at 38 travelers, and feature unique educational experiences. For a bucket list trip, EF Go Ahead Tour’s special event tours are particularly enticing, as they offer behind-the-scenes access to tough-to-plan trips like Oktoberfest in Munich or Cherry Blossom season in Japan. 

Intimidated by solo travel? EF Go Ahead Tours is a great option for solo travelers, since it offers designated trips for solo travelers , where everyone is traveling alone, making it less intimidating.  

Top Trip: Bring the tastes of Italy home with you on EF Go Ahead Tours’ Food & Wine: Piedmont & Tuscany tour (operated in partnership with America’s Test Kitchen), where you’ll learn how to make local dishes. 

Best Responsible Group Travel: Intrepid Travel

Looking for a responsible group travel operator that focuses on bettering the communities and destinations they visit? Intrepid Travel is the world’s largest travel B Corporation, a certification for companies doing good. 

Intrepid Travel’s tours focus on sustainability, diversity, inclusion, and sustaining communities. The company has its own charity, The Intrepid Foundation , which has donated over 10 million dollars to over 160 community organizations. 

Intrepid Travel’s small group tours attract a wide range of travelers, but they are especially great for younger travelers, as they have a large number of trips designed for people aged 18-35 . (Other trips, including family-focused trips, are geared toward any age.)

Top Trip: Experience foodie trip of a lifetime Intrepid Travel’s South Korea Real Food Adventure , which includes time in three cities and an overnight temple stay.

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Best Private Group Travel: Kensington Tours

Whether your group consists of just two people or involves taking the entire extended family, Kensington Tours will take all the hassle of planning out of the equation. This private group operator creates personalized trips and itineraries tailored to your preferences, while their experts handle all the logistics and bookings. 

Plans are entirely flexible, and can even be changed while on the trip on a whim. Need some inspiration? Browse Kensington Tours’ travel ideas , to get some ideas for your next adventure. 

Top Trip: Sail around the stunning shores of Croatia and the Dalmation Islands on a private luxury catamaran on Kensington Tours’ fully customizable tour . 

Best Polar Group Travel: Chimu Adventures

Whether you’re headed north to the Artic or south to Antarctica, Chimu Adventures has the perfect polar group trip for you. Chimu Adventures has some of the most variety for polar trips, with options to fly, cruise, or a combination of both to get to your destination. For an ultra-unique Antarctica trip, Chimu Adventures offers cruises departing from Australia or New Zealand (most Antarctica trips depart from Argentina).

Chimu Adventures is one of the cheapest group trips to Antarctica, with rates starting under $6,000.

Top Trip: If you’re pressed for time (or simply don’t have the stomach for the Drake Passage), Chimu Adventures’ Antarctica Fly Cruise will get you to the ends of the earth quickly and smoothly.

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Best Group Tours for Solo Travelers: For the Love of Travel

Group tours can be a great way to meet new people, but they can sometimes skew on the older age range. If you’re between 25-39 and a solo traveler looking to meet new people, you’ll love For the Love of Travel . All participants on the trips are between 25-39, and according to the company, 80 percent are solo travelers—so you’ll make friends fast. Hoping to meet someone who will be more than just a friend on your next trip? Trips include a balanced number of “gal and guy spots” to ensure an even balance of genders within groups (and of course, non-binary genders are always welcome). 

For the Love of Travel offers weeklong (or longer) international trips as well as shorter weekender trips to closer destinations like Mexico or Costa Rica—perfect for people without a lot of vacation time.

Top Trip: Sleep in a glass igloo under the Northern Lights, go sledding with huskies, and warm up in traditional saunas on For the Love of Travel’s Lapland tour , already booking dates for 2024.

Best Biking Tours Group Travel: DuVine Cycling

Biking through the rolling hills of Italy or across the mountain roads of Chile sounds like a dream, but the logistics seem daunting (especially if you don’t want to haul all your own stuff from point-to-point). Enter: DuVine Cycling , a luxury small group tour company that specializes in bike trips. 

With trips across Europe, Latin America, Africa, Asia, and the United States, DuVine Cycling is a cyclist’s dream. Choose from all-biking trips or mix things up with a cycle and sail bike tour or a multi-sport adventure —no matter what, everything is included, from luxury boutique accommodations to top-quality name brand bikes. 

Top Trip: DuVine’s Holland Bike Tour promises “tulips, windmills, beer, and cheese”—what more could you need?

Best Luxury Group Travel: Abercrombie & Kent

Abercrombie & Kent has been delighting discerning travelers since 1962. Today, they take travelers on unforgettable adventures across over 100 different countries and all seven continents. Although Abercrombie & Kent’s trips are pricey, they encompass once-in-a-lifetime experiences like private jet tours around the world or luxury chartered cruises .

There are trips designed for solo travelers and families , and the small group journeys max out at around 14-18 guests.

Top Trip: Swim with whale sharks in the Philippines, feed proboscis monkeys in Malaysia, and photograph wild tigers in India on Abercrombie & Kent’s Wildlife & Nature: Around the World by Private Jet trip , already booking dates into 2024.

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We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.

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USA Tour Companies

List of usa travel companies & tour operators with 199545 reviews.

Bindlestiff Tours

• Excellent - 1,537 reviews for USA tours

Extraordinary! This tour was very well organized. The views and the scenery were spectacular. I can't praise enough for Haley, our tour leader for a job well done. Thank you for making this trip extra special.

Wild life and scenery was amazing. Our guide was organized fun and professional. Camping was what expected from description.

Southwest Adventure Tours

• Excellent - 109 reviews for USA tours

This was my 1st solo group trip & felt safe & comfortable. The tour guide was so friendly, warm & knowledgeable! I really enjoyed my little Mighty 5 adventure!

Our group had a great time exploring the Mighty 5. Our Guide Greg, made sure to keep our group informed and entertained. The vehicle was comfortable for all of the riding that our trip entailed. We really feel like we did and saw the Mighty 5, except, we really thought that we were going to hike the "Narrows." Once we got over that, everyone was good. It was nice that there were separate hiking options based on experience. Even though we were made aware, several times, that we picked the cheapest tour that you all offer, we had no regrets. The motels were basic, but all of the staff were hard working and excellent, and the rooms were clean. I would strongly reccomend this tour if the Might 5 is on your list.

• Excellent - 1,012 reviews for USA tours

The trip was very well organized by the travel agency and the tour guide provided great information about the history and all the sights.

Friendly guides with a lot of exciting places to see (sometimes briefly). Hotels were also decent except one

G Adventures

• Excellent - 22,544 reviews for USA tours

Great time and experience

We are happy and satisfied

• Excellent - 1,963 reviews for USA tours

Would like to have walked down the main street of Chinatown. We're very disappointed in the side street we walked on. If you are going to offer snacks, please make sure all can participate. Found it a little offensive that even after the second day of not being able to receive a snack, all the same snacks were continually offered.

Extraordinary experience!!!! I’ll never forget!! Thank you so much for this great opportunity.

• Excellent - 5,706 reviews for USA tours

The tour was amazing, the manager did a top notch job, it’s great for making lots of friends, such a blast. A little rushed and fast paced, but it’s better than the stress of organising your own trip. Definitely doing it again

I thought it was great and would do it again any time!

BrushBuck Wildlife Tours

• Excellent - 25 reviews for USA tours

Neil our guide was amazing, my husband and I had a great time.

Ronnie and I loved the tour. Our guide Rachel, was extremely professional in her work. Full of knowledge about different animals as well as some history lessons. It took me a while, but they are called bison , not buffalo. ? But what really blew my mind, was her keen eye on the landscape as she was driving. She could spot animals very well, and gave us many opportunities to take photos and look through the high powered scope. Rachel is surely a people person, jumping right in there to become friends with strangers, laughing and carrying on with us. Even when we were all getting excited about stopping to see the two grizzly bears mating, questions being tossed at her. She was calm and gave answers and instructions like a mother with her children. ?? Not that we’d tell our young kids what was going on. They were the hugging bears. ?? It pays to ask someone on the road what they are looking at, and that video Rachel captured is priceless. Guys, pay attention! ? She was a very safe driver as we encountered many elements of weather. She also sent us pictures and videos from her scope of the many, many, animals we saw. I would highly recommend this tour, it’s worth every penny. The hotels were awesome and cute, especially in Cooke City Montana. It was as if we were going back to the early days. The restaurants were good and Rachel even recommended good eats. Met some wonderful people and will always cherish this trip, as we witnessed God’s creation. Thanks again. Ronnie and Mary Jane from Wharton Texas. See y’all. ?

• Excellent - 933 reviews for USA tours

If went just as planned. We were back at DIA in plenty of time to catch our flight out.

Hotels, not convenient for meals or cocktails. Not enough included options.

Intrepid Travel

• Excellent - 11,794 reviews for USA tours

THis was our first touring experience and it was great. With the exception of a cancelled flight going to the tour and some miss communication in the beginning of when we would get there, it was fantastic. Our guide was great and well organized.

The trip on it self is awesome. The parks we visit were stunning. However as I booked with Tour radar, it was not mention anywhere the level of the trip. I knew during the trip that this same trip is advertised as a compfy trip with intensity 2/5 on intrepid website. I found my self with 65 Y+ while Im 35 Y and for the hikes it was inconvenient. Hope it will change on the marketplace.

Insight Vacations

• Excellent - 651 reviews for USA tours

The 40 seat luxury coach broke down at the end of day 1 of our 9 day Insight Vacations Wonders of the American West coach tour in May. It was replaced for the rest of our tour by a 56 seater coach with significantly less legroom, and seatbelts that didn’t have the side adjuster that enables you to stop the belt rubbing into your neck if you’re a certain body shape. For us, the reason for choosing Insight was their luxury coach, so every day on the 56 seater was a reminder that (to use a flying analogy) we had paid for business class and were getting economy class. We had booked through a travel agent because we’d read the online reviews warning of Insight’s poor communication. The travel agent Freedom Destinations, who supported us, put forward our complaint to Insight. Insight sympathised but cited their terms and conditions that don’t require them to replace the luxury coach with one of the same quality. To an extent I understand that they need to cover themselves for an instance where a luxury replacement isn’t available on the day of the breakdown, but not to provide one at any stage of the remainder of our tour feels like either poor contingency planning or cost-saving. Insight refused our request for a cash payment as compensation. Instead they offered a discount voucher for use on a future trip. We declined the voucher as we do not believe it to be fair to only offer compensation that is dependent upon customers re-using a service, and our faith in their organisation and their coach suppliers Holiday Motor Coach has been broken. Such a shame, because the sights on the trip were wonderful, as were the people we travelled with. 1 star to highlight the risks associated with a breakdown to other potential customers for whom the luxury coach is important.

Overall it was a good experience. Excellent tour director and driver. The food was inconsistent as to quality and service. The lodgings were fine for the type of trip. Too much time was spent at Monument Valley/Mystery valley and not enough time at Grand Canyon.

Bamba Travel

• Good - 1,697 reviews for USA tours

The itinerary provided by tour radar was not exactly how the tour was set up. One of our stops said we would be doing a cruise on lake Powell. That was not provided with the tour. Also the hotels that they said we would be staying at did not line up.

Overall, the tour was very fun and we'll put together. The tour guides were all friendly, and seemed to work well as a team. Accomodations were not bad, but there were better options directly adjacent. Food options were pretty much all fast food, which makes sense for the tour concept. However, dinner options could have been a bit better. We really would have appreciated a little more hiking and exploring time, and a couple of the guides did the best to accommodate that. However, 20 minute stops are just not enough time to get "out and experience" the areas.

• Excellent - 74,918 reviews for USA tours

The tour guide and bus driver exceeded all expectations; they were a very organized, customer oriented team. Highly recommend them and the itinerary. The only stop that wasn't "great" was Sacramento, which could possibly be skipped in the future. The food and lodging were great too.

My mother had a medical emergency in the week before and the trip needed to be canceled. Globus refused to reschedule and refund the trip and my parents are now out $5000. In a post covid world, it is inexcusable to not allow people to reschedule or refund canceled tours for unexpected medical emergencies. I will gladly spread the word about how poorly Globus treats their customers.

Europamundo

• Good - 4,361 reviews for USA tours

Wonderful tour! Highly recommend

My family and I enjoyed the whole tour. Arrangements for transport, accommodation, local tours and guide, all have been well planned and suitable. Our special thanks to Luis who professionally arranged everything and we had no problem at all during our 10 days. I also like to mention about the driver who been very proficient throughout the trip. Will again plan trip with Europomundo in future. Salim Muhammad Melbourne, Australia

• Excellent - 19,697 reviews for USA tours

This is a long overdue review and I don’t know why I didn’t take the time to write this before. This Ontario and French Canada tour with Susan was amazing. Everything was well organized and enough time were spent at each attraction. Totally have no complaints!

Great tour, driver and leader.

National Geographic Journey…

• Excellent - 269 reviews for USA tours

Trip on balance was a positive experience and I would do it again. The key negative was the Golden Nugget hotel which added nothing positive to the trip. The hotel was past its prime, and was too busy and loud. The rest of the accommodations were good.

Good time with lots of riding in the van going to interesting places

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Hotel Manager Highgate Shifts Strategy Amid Uneven Business Travel Recovery

Sean O'Neill , Skift

August 16th, 2024 at 4:50 PM EDT

The U.S. business travel recovery has been uneven. New York City? Thriving. San Francisco? Not so much. But the hotel manager giant Highgate sees signs for optimism.

Sean O'Neill

Highgate manages over 560 hotels with about 86,000 rooms, claiming to be the second-largest U.S. hotel management company after Marriott .

Most of the manager’s 86,000 rooms are select-service roadside and full-service urban properties. So Highgate can serve as something of a proxy for how the recovery in business travel is progressing, mirroring what its close rivals Marriott, Aimbridge Hospitality , and MCR Hotels are seeing.

Highgate also runs luxury properties: It bought lifestyle brand Viceroy Hotels & Resorts in late 2022, and expanded into Europe last year by acquiring a leisure portfolio of almost 3,000 rooms in Portugal.

Skift got an update on Highgate’s performance from Ankur Randev, chief commercial officer.

New York City Strength

Highgate says it’s the largest hotel operator in New York City, with about 35 hotels. Randev says the city’s business travel demand is in good shape.

“We see some gap in the volume, but it’s already at 95% of 2019 levels,” Randev said. “We expect a full recovery next year if not by the end of this year.”

San Francisco Weakness

San Francisco hotels are underperforming due to perceptions of a lack of safety, many workers in the tech industry only partly returning to offices, and convention losses to Las Vegas. But Randev said some of the “ground-level realities” that had been discouraging visitation to San Francisco are “improving on a daily basis.”

Hawaii’s Mixed Signals

Highgate has 19 hotels in Hawaii.

“The market has been impacted by the slow return of Japanese travelers, who historically made up about half of international visitors, because of the weakness of the yen to the dollar,” Randev said.

However, North American travelers have largely made up for the lack of Asian visitors in Hawaii.

Adjusting Sales Tactics

Highgate has recently been emphasizing account servicing and negotiations at the local level rather than talking at the regional level.

“We’ve realized that locally negotiated is key,” Randev said. If a company has a lot of its employees visiting a market, we definitely want to have one of our people talking to their local travel manager at all times.

“We continue to get business from the big spending corporates naturally through usual channels like travel management companies. But for all the other players, which make up a majority of business travel by company count, we’ve created a robust playbook on backyard, or local, servicing of accounts that’s really helped in conversion and penetration.”

Targeting “Lifetime Value”

Corporate travel budgets face a post-pandemic reckoning. With attendance at in-person events surging, companies must balance cost control and employee demand.

Highgate has been trying to court accounts with potentially the largest lifetime value rather than producing a series of one-off sales that may be quick wins.

Randev said the old strategy of simply negotiating lower hotel rates is outdated. Instead, firms will likely enforce stricter compliance policies to rein in spending. Highgate has been adjusting its sales tactics to respond to these shifting trends.

Corporate Interest in Sustainability

Travel managers at high-value corporate clients are increasingly interested in hunting for the lowest rates and volume discounts to ensure that employees comply with their policies.

Increased efforts to comply with sustainability targets have meant travel managers want data on the impact of carbon emissions that may be emitted from stays at particular hotels. Highgate’s vice president of sustainability works to ensure that the hotel manager can provide the necessary data so that its clients can stay in compliance with their carbon reduction goals, Randev said.

Optimism for 2025

Randev expressed confidence in Highgate’s ability to navigate potential market softening or recession due to its revenue management capabilities and commercial strategies.

The company has invested heavily in technology and in standardizing best practices across its portfolio since 2021, when Highgate appointed Arash Azarbarzin as CEO.

Accommodations Sector Stock Index Performance Year-to-Date

What am I looking at?  The performance of hotels and short-term rental sector stocks within the  ST200 . The index includes companies publicly traded across global markets, including international and regional hotel brands, hotel REITs, hotel management companies, alternative accommodations, and timeshares.

The Skift Travel 200 (ST200)  combines the financial performance of nearly 200 travel companies worth more than a trillion dollars into a single number. See more hotels and short-term rental financial sector performance.

Read the full methodology behind the Skift Travel 200.

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Tags: business travel , future of lodging , highgate , sgf hotels

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