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Smart Tourism and Smart Destinations for a Sustainable Future

Profile image of Jorge Rocha

2020, Decent Work and Economic Growth. Encyclopedia of the UN Sustainable Development Goals

Sustainable tourism plans to meet the needs of the current generation and of the following ones as it tries to find the best way of using the resources available and, at the same time, ensuring the economic development. Smart tourism uses Information and Communication Technologies (ICT) to improve tourists’ experience and enhancing local quality of life. It connects to the concept of smart destination, which applies ICT to support tourists on planning their journey and choosing their destination in a convenient and sustainable way.

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"Management and sustainability: Creating shared value in the digital era". Proceedings of Sinergie - Sima Management Conference (Full Papers). Sapienza University of Rome

Alfonso Vargas-Sánchez , Mirko Perano

Objectives. In general, the smart approach allows strengthening the ability to solve problems (e.g. those related to sustainability) through an efficacious use of knowledge. Smart management of tourism rests on an information-driven logic, becoming critical the capacity of organizations to capturing data from diverse sources and makes them available to managers. It is recognized that smart tourism destinations are built around a number of areas, within which sustainability is one of them. The paper intends: to present how the literature has addressed the intersection between the smart and sustainability concepts and to display diverse cases in that intersection. Methodology. The study presents a review of the literature of smart tourism and sustainability, trying to unravel the link between both concepts. Then, it performs a collection of experiences on the components of smartness, implemented with satisfactory results and aligned to the management of sustainability issues. Findings. The analysis reveals several gaps that should be bridged for a full exploitation of the intersection between smartness and sustainability. Firstly, the need to move from a focus based on technology, to a more global and long-term perspective on how the data-driven logic of smartness can help to tackle sustainability issues in destinations. Secondly, the smart tourism approach has a potential for the preservation of local heritage, way of living and culture, connecting its capabilities with the social components of smart people, smart mobility and smart living. Finally, the insertion of tourism into the emergent paradigm of circular economy. Research limits. Although the completeness in the collection of experiences in a so vast and dynamic field is a utopia, it is honest to recognize that the speed of technological evolution prevents to present a set of initiatives fully updated, together with their outputs. Practical implications. The design of tourism destinations should not be based on harnessing the ICTs proliferation only, but, more importantly, on the need for balancing all the beneficiaries -from internal publics (residents, local people) and external ones (visitors in one single word, both excursionists and tourists)- through the paradigm of “smartness”, that, in the search for a more sustainable tourism industry, guides people’s living conditions. Originality of the study. The study promotes to moving forward in this area through a cross-fertilization between theory and practice, with the outline of a number of recommendations together with some suggestions for further research in a still under explored field of study.

smart tourism pdf

Journal Approved) , Ankush Duhan

Smart tourism destination has become necessary to build an interaction among stakeholders in tourism industry. The integration of smart technologies and tourism activities helps to make destination smart and in enhancing the tourism destination competitiveness. This study's aim is to review concept related to smart tourism destination with different prospective like information technology, smart city, destination management, tourist experience and destination resilience. Another aim is to provide a smart solution through this prospective. There is a need of execution strategies of smart technologies for destination management and smart solution.

Eduardo Guidi Lopez

Smart destinations are an extension of the idea of smart cities to tourism areas. The core idea is that the use of technologies, particularly information and communication technologies can improve the ability of a destination to fulfil its own goals by providing quick and personalised responses to the needs of tourists, tourism firms and the government. Although itʻs an increasingly used notion itʻs difficult to find a clear and complete definition of this emerging concept. So the aim of this project was to explain where the smart destinations come from, why, what for and what they imply.

Journal 4 Research - J4R Journal

J4R - Journal for Research

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Professor Dimitrios Buhalis

Conceptualising Smart Tourism Destination Dimensions Boes, K., Buhalis, D., and Inversini, A., 2015, Conceptualising Smart Tourism Destination Dimensions, in Tussyadiah, I., and Inversini, A., (eds), ENTER 2015 Proceedings, Lugano, Springer-Verlag, Wien, ISBN:9783319143422, pp. 391-404. Kim Boes, Dimitrios Buhalis, and Alessandro Inversini Abstract The term ‘smart’ represents a marketing word for all things that are embedded or enhanced by technology. One smart concept, which has gained momentum in recent years, is Smart City. It mainly focuses on how to increase the quality of life of citizens by using Information and Communication Technologies (ICT). This paper aims to explore which dimensions except technology are critical for the development of a Smart City and a Smart Tourism Destination. Following a multiple case study approach, this paper develops a framework for smartness in cities and tourism destinations. This exploratory research argues that leadership, innovation, and social capital supported by human capital are the fundamental constructs of smartness. Technology applications and ICTs are enablers, which support the core constructs of smart destinations. Results open the ground for discussing how to transpose ‘smartness’ to tourism and destination levels. Keywords Smart city • ICT • Smart tourism destinations • Technology

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According to the research conducted by the European Commission, over 95% of travelers use digital resources in the course of their travel, which indicates the significance and influence of digitalization on tourism. The aim of this paper is to analyze the impact of digital technology on the events and changes in tourism. The paper focuses on new approaches in tourism which, aided by digital technology, aim to improve service quality and attract a larger number of tourists. Today, numerous papers deal with the issues of modern tourism and employee’s efforts to establish rapport with the more and more demanding tourists. The conclusion is that tourism is quickly abandoning the traditional way of working in order to embrace the digital way of conducting business. Future research should not focus on the introduction of the digitalization in tourism, but on the ways to train employees in order to satisfy the needs of “smart tourism”.

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A review of audio guides in the era of smart tourism

  • Published: 05 July 2016
  • Volume 19 , pages 705–715, ( 2017 )

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smart tourism pdf

  • Seung Jae Lee 1  

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The tourism industry is intimately related to the development of technology. Currently, technology-integrated “smart tourism” provides convenience and interactivity, and offers personalized services to tourists. However, the use of the technology-mediated audio guides among tourists in cultural heritage sites is not as active as expected. The underutilization of the audio guides in palaces is confirmed by a survey at Gyeongbok-gung palace, and the underlying reasons are examined by interviewing visitors to Chateau de Versailles. This paper analyzes the low usage of audio guides as a case-study, utilizing Cohen’s basic concepts of tour guides, Dann’s tourist motivation theory and the museum ecology of Bell. Consequently, this paper confirms the multifunctional complexity of audio guides, and suggests improvement of them in functionality (user-friendliness, usability, interactivity and social functions) for program developers, and the strategic use of ICT in promotion of palaces as smart tourism destination in cultural heritage management.

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  5. Smart tourism: A path to more secure and resilient destinations

    How can smart tourism help destinations become more secure and resilient in the face of challenges such as climate change, pandemics and social conflicts? Find out in this ITU publication that explores the concepts, standards and best practices of smart tourism, and showcases inspiring examples from around the world.

  6. (PDF) Smart Tourism and Smart Destinations for a Sustainable Future

    Smart and Sustainable Destinations (SSD) for tourists have countless potential as an innovative approach of bringing first-rate amenities to tourists. They stimulate the capacity of establishments and governments in applying technology to encourage the progress of tourism destinations (Li et al. 2017).

  7. The Past, Present, and Future of Smart Tourism Destinations: A

    Despite the emergence of the notion of smart tourism destinations in tourism research, ... PDF/ePub View PDF/ePub Full Text View Full Text. Similar articles: Restricted access. From Over-Tourism to Under-Tourism via COVID-19: Lessons for Sustainable Tourism Management. Show details Hide details.

  8. PDF Leading Examples of Smart Tourism Practices in Europe

    The European Capital of Smart Tourism is an EU initiative, currently financed under the COSME Programme. It is built on the successful experience of the Preparatory Action proposed by the European Parliament and implemented by the European Commission in 2019 and 2020. The initiative seeks to strengthen tourism-generated innovative

  9. The role of technology in enhancing the tourism experience in smart

    As smart cities adopt technologies to increase the quality of life of residents, tourist destinations are also beginning to improve the travel experience of tourists and the competitiveness of the destination, thus becoming smart tourism destinations (Buhalis & Amaranggana, 2013). It is therefore essential to delimit the concepts of experience ...

  10. Special issue on smart tourism cities

    Special issue on smart tourism cities. In recent years, the global prevalence of smart tech-nologies and devices has fundamentally changed the way urban spaces are constructed, consumed, and shared between visitors and residents, as well as mediated by technologies and tourism businesses. What can be observed is a convergence of work, leisure ...

  11. Investigating the Impact of Smart Tourism Technologies on Tourists

    The adoption and implementation of smart technologies in tourism destinations and visitor attractions to enrich tourists' experiences and improve their satisfaction has become a new trend. The main purpose of this study was to explore the influence of the dimensions/attributes of smart technologies on tourism experience in the context of visitor attractions and related outcomes (satisfaction ...

  12. Charting the Smart Tourism Landscape: A Comprehensive ...

    In the dynamic landscape of Smart Tourism, prior research has extensively explored the implications of destination intelligence on various dimensions of the tourist experience [2, 8] and perceived value [].However, there is a scarcity of research that has undertaken the task of crafting a comprehensive conceptual model, one that unveils the intricate interplay between destination intelligence ...

  13. [PDF] Smart Tourism Destinations

    TLDR. The concept of the smart tourism city is introduced and conceptualized in theoretical and practical terms to illustrate its value in a world where the everyday and the touristic increasingly overlap and smart technologies blur the lines between residential areas and tourism precincts. Expand. 77. 1 Excerpt.

  14. Configurational Paths to Arouse Tourists' Positive Experiences in Smart

    Smart tourism destinations (STDs), with extensively embedded new technologies applied to tourism destinations, have gained enormous attention in recent years and have become a new momentum to influence tourism experiences and support tourism development projects (El Archi et al., 2023).The STD is a cutting-edge tourist destination that utilizes modern technology and data to improve the overall ...

  15. Developing a model for smart tourism destinations: an interpretive

    The smart tourism concept emerged from smart city development and is a particular application area within smart city initiatives. Smart tourism is broadly applied as a strategic tool to enhance the competitiveness of tourism destinations. This study creates a framework to identify, explore, and rate the effective factors of developing smart tourism destinations. The effective factors were ...

  16. PDF Smart Tourism: The Future of Tourism Industry

    Smart tourism is a social phenomenon resulting from the convergence of information technology and the tourism experience, the information and communications technology (ICT) which have completely reshaped not only the way the industry operates but also the way tourism experiences are being shaped, exchanged, ajennelynrartates04[at] ...

  17. Smart Tourism Technologies' Ambidexterity: Balancing Tourist's Worries

    2.1 Travel Satisfaction and Smart Tourism Technologies. Smart tourism technologies, or STT, in this study refer to any forms of technologies that are associated with interconnection, synchronization, and concerted use for travel (Gretzel et al., 2015) and can include smartphone apps, websites of online travel agencies, destination smart infrastructure, to name a few.

  18. Buildings

    Feature papers represent the most advanced research with significant potential for high impact in the field. A Feature Paper should be a substantial original Article that involves several techniques or approaches, provides an outlook for future research directions and describes possible research applications.

  19. PDF A review of audio guides in the era of smart tourism

    From the context of smart tourism, the audio guides in the heritage sites is an educative device, enabling visitors to have personalized learning experience at their own pace and inter-est, eliminating the inconvenience of waiting for the guided tours at designated times and modifying tours at users con-. '. venience.

  20. Powering User Interface Design of Tourism Recommendation ...

    Tourism service recommendation is the embodiment of smart tourism. However, there are still obvious deficiencies in solving the problem of Internet information load and improving user experience.