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How do I cancel & get a refund? ”

Welcome to planDisney, Eddie!   Thank you for bringing your important question regarding your Disney Cruise Line vacation. While it’s disappointing to have to cancel a special vacation, I understand that life happens and sometimes we need to adjust our sails for alternate plans. I’m happy to share the next steps with you so that you can have a clear cancellation and peace of mind to move forward. The exact policies and refund amounts are driven by how close your planned cruise is to the cancellation date; I don’t know your ship or sail date so will share the general information and you can see the details for your situation. The closer you are to your departure date, the higher the chance of incurring some cancellation fees. Please see the complete Disney Cruise Line Terms and Conditions within your Cruise Contract for the cancellation fee schedule and all policies detailed within. You may navigate to your Disney Cruise Line reservation online and see if you’re able to cancel quickly within your account:

• Sign into your Disney Cruise Line account via My Reservations and select Modify Reservation
• From the Modify Reservation page, you can cancel your reservation

If you prefer, or should you run into issues, you may call Disney Cruise Line directly . They will be happy to help you understand the details of your specific cancellation circumstances and the potential impact to any refund based on the timing of your cruise.   I’m hopeful that this will be resolved quickly and without further stress. Please come back and see us when the time is right for you to look ahead to another special cruise, we’d love to help you plan a magical voyage.   Here’s to brighter days ahead! Amy

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Updates to Disney’s Flexible Refund Policy

Disney Cruise Lines has updated its Flexible Refund Policy, affecting cruises booked on December 10 and after.

Cruises Booked After December 10, 2022

Guests who test positive for COVID-19 within 10 days of their sail date can apply their cruise fare toward a future sail date or receive a refund in their original form of payment without Disney-imposed cancellation fees . Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

When applying the cruise fare toward a future sail date:

• The new sail date is subject to availability
• If an offer was used to book the original sail date, it might not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy.

Cruises Booked Before December 9, 2022.

The Flexible Refund Policy applies only to reservations booked  before December 9, 2022.

Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

Qualifying COVID-19-related health concerns include Guests who:

• Have symptoms of COVID-19
• Have a temperature of 100.4°F or greater
• Have had known exposure to a person with COVID-19 within the previous 14 days
• Have tested positive for COVID-19 within 14 days of sail date
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy

Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.

Please contact a member of our reservation team for assistance at (866) 325-6685 or (407) 566-7797.

Sign up for our newsletter to get the latest Disney Cruise news. Learn more about the Silver Anniversary cruises in 2023 and download your guide to the Disney Dream .

This post may contain affiliate links. Meaning, that if you make a purchase through my links, I will earn a small commission at no additional cost to you. Thank you for your support of this site.

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Disney Cruise Cancellation Policy – Complete Guide 2022

Disclosure: This Disney Cruise cancellation policy page contains affiliate links. Read  full Disclosure Policy .

The D isney Cruise cancellation policy is one of the biggest questions from those considering a Disney cruise vacation .

Before you book a  Disney Cruise , you might ask yourself:

“Can I change my mind later and get my money back?

The short answer is  yes…usually.

Most stateroom reservation deposits can be fully refunded, as long as you cancel prior to your “Paid in Full” (PIF) date.

In this article, I will explain the basics of the  Disney Cruise cancellation policy  and how much of a refund you can get if you have to back out of your trip.

Table of Contents

• Can I cancel a Disney Cruise and get my money back?
• What is a Paid In Full date?
• How to cancel a Disney Cruise?
• What are the cancellation fees?
• Can I change my Disney Cruise date?
• Flexible Refund Policy due to COVID-19

Can I Cancel a Disney Cruise and Get My Money Back?

In most cases,  yes , you can cancel and get a full refund.

Full refunds are available if you cancel before your Paid in Full (see below) date.

There are a couple exceptions to this:

1) If you want to cancel a suite or Concierge reservation.

In this case, you will lose your deposit amount per guest when cancelling anytime before your paid in full date.

2) You booked using “Guarantee with restrictions”

The “Guarantee with restrictions” category staterooms such as categories IGT, OGT, and VGT are non-refundable and must be paid in full at time of booking.

What is a “Paid in Full” Date?

Your Paid in Full (PIF) date will vary and will depend on your itinerary, sail date, and cruise length.

It will fall somewhere between 90 and 120 days prior to your departure.

To find out your specific date, check your confirmation email or logon to your  My Cruise Reservation  on the Disney Cruise Line website.

How to Cancel a Disney Cruise

Cancellations must be made over the phone (800-951-3532) or in writing.

If you booked through a  travel agent , make sure to go through them to cancel. They will take care of you.

What are the Disney Cruise Cancellation Fees?

For sailings through december 31, 2022.

Due to ongoing concerns about COVID-19, Disney has relaxed the cancellation fees and offered some travel flexibility on voyages taking plce before the end of 2022.

WHAT’S DIFFERENT : For sailings through December 31, 2022, the cancellation fee has been relaxed to full refunds available up to 59 days prior to sailing. For all other sailings, see the regular cancellation fee schedule below.

For Sailings After December 31, 2022 , aka The Standard Fees

There are NO fees if you cancel any Disney Cruise more than 90 days prior to the date you sail (aka, commencement date).

If you need to cancel your DCL reservation AFTER your Paid in Full date, there are cancellation fees.

Here is a list of fees depending on your sailing:

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms) Days Prior to Vacation Commencement Date – Fee Amount

• 89 to 45 days – Deposit per Guest
• 44 to 30 days – 50% of vacation price per Guest
• 29 to 15 days – 75% of vacation price per Guest
• 14 days or less – 100% of vacation price per Guest

Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms) Days Prior to Vacation Commencement Date – Fee Amount

• 119 to 56 days – Deposit per Guest
• 55 to 30 days – 50% of vacation price per Guest

Suite and Concierge Staterooms: All Sailings Days Prior to Vacation Commencement Date – Fee Amount

• 90 days or more – Deposit per Guest
• 89 to 56 days – 50% of vacation price per Guest
• 55 to 30 days – 75% of vacation price per Guest
• 29 days or less – 100% of vacation price per Guest

CATEGORIES WITH RESTRICTIONS Reservations for Inside, Outside or Verandah Categories with Restrictions are NON-REFUNDABLE and NON-TRANSFERABLE. That is, there are no refunds. A 100% cruise cancellation fee applies from time of payment.

Can I change my Disney cruise reservation to another date?

If you’re sailing on or before September 30, 2022, you can change your sail date up to 15 days prior to departure.

KEEP IN MIND

• If you want to change your sail date, you must move your sail date to one that starts BEFORE September 30, 2023.
• You won’t be able to switch your reservation back to the original sail date after making this change.
• If you cancel your new sail date, cancellation fees will be the greater of: a) cancellation fees that would have been applicable to the original sail date; or b) cancellation fees applicable to the new sail date.
• Standard air cancellation fees apply if you booked flights through Disney Cruise Line.

Flexible Refunds for COVID-19 Related Issues

If you are exhibiting COVID-19 symptoms or have been exposed to the virus, Disney Cruise Line currently will allow you to receive a refund without Disney-imposed cancellation fees OR apply your cruise fare to another sailing in the future.

THE DETAILS

• Your new sail date must take commence before September 30, 2023.
• You will not be able to change back to your original sailing date.
• Have symptoms of COVID-19
• Have a temperature of 100.4°F or greater
• Have had known exposure to a person with COVID-19 within the previous 14 days
• Have tested positive for COVID-19
• If you request a refund, it will be issued in your original form of payment
• Guests with these symptoms on day of Embarkation will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a refund without Disney-imposed cancellation fees.
• Disney will not refund any travel insurance or other cancellation fees imposed by third parties (like arilines)
• Once you’re on board, if you test positive for COVID-19 or must quarantine, you’ll receive a pro-rated voucher for a future sailing or pro-rated refund.

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Writing to cancel Disney cruise – cancellation request. What’s the email address to do this? Calling them did not help.

Disney Cruise Line Customer Service Getting in Touch with Disney Cruise Line by Phone, Email, and Live Chat

There are several ways to reach out to Disney Cruise Line customer service representatives, whether you need general information or have a question or concern about your reservation.

In this article, we’ll explain how you can get in touch with their team by phone, email, live chat, or through a travel agent. We also provide tips on how to have a positive customer service experience and avoid waiting on hold. Let’s get started!

About Disney Cruise Line Customer Service

Disney Cruise Line’s Customer Service staff can answer questions, help with onboard issues and bookings, assist with reservations, and offer vacation planning advice. The Customer Service staff can also provide information about Disney Cruise Line’s onboard attractions, entertainment, shopping options, and recreational activities.

Port Canaveral, FL | Image © Disney

General Contact Information for Disney Cruise Line

There are a few ways to contact customer service at Disney Cruise Line. The most direct method is to call their customer service phone number. You can also email them using the contact form on their website. If you need a quicker response, you can try the live chat feature on their website. Finally, you can always contact a Disney travel agency, who can assist you with your communication needs.

When you have a question about a Disney Cruise Line vacation, there are a few different ways to contact customer service to get the answers to your questions. The best way is by phone.

The general customer service number for Disney Cruise Line is (800) 951-3532. If you want to book a Disney cruise package, call (407) 939-7675. If you want to make restaurant reservations, call (407) 939-3463. Cast Members can assist you seven days a week from 8:00 AM to 10:00 PM EST on weekdays and 9:00 AM to 8:00 PM EST on weekends.

If you are calling from the UK, the Disney Cruise Line customer service number is 0800 171 2317. For other international callers, dial +001 (800) 951-3532.

You may also contact Disney Cruise Line customer service via the contact form on their website. While response times are slower than calling or using live chat, you’ll still be able to get the help you need by email. Plus, it’s a great way to keep a record of your communication with customer service.

When you use the contact form, include as much detail as possible about your issue. The more information you can provide, the faster and easier it will be for customer service to resolve your issue.

By Live Chat

The live chat feature is a convenient option when you need to speak to customer service at Disney Cruise Line. Located on the right side of most Disney Cruise Line’s website pages, the live chat button will connect you with a customer service representative who can help you resolve your issue quickly and efficiently. So next time you need to contact Disney Cruise Line customer service, you may want to use the live chat option.

Working with a Disney Travel Agent

When planning and booking a Disney cruise vacation, many people assume they can do it all themselves. The Internet makes it easy to figure out how much it will cost , book your stateroom, and research Disney’s new cruise ship, the Disney Wish . However, there are some definite advantages to using a travel agent, especially when it comes to customer service and onboard credit.

The Vacationeer is our recommended Disney travel agency. Their onboard credit is among the most generous around, and guests can use it towards alcohol , souvenirs, gratuity , spa treatments, and more. In addition, they have a team of experienced agents who can help you plan the perfect trip, taking into account your budget, travel dates, and preferred activities. So if you’re feeling overwhelmed by the prospect of planning your first Disney cruise yourself or need assistance choosing the best stateroom or itinerary , be sure to contact The Vacationeer . You’ll be glad you did! (By the way, it’s totally free!).

What is Disney Cruise Line’s phone number?

For general information, Disney Cruise Line’s phone number is (800) 951-3532 . You can also book vacation packages by calling (407) 939-7675 or make dining reservations by calling (407) 939-3463 . If you are overseas, you can reach Disney Cruise Line at 0800 171 2317 (United Kingdom) or +001 (800) 951-3532 (International). Guests under the age of 18 require parental or guardian permission to call.

What are the hours for Disney Cruise Line’s customer service?

Guests can contact a Disney Cruise Line customer service representative by calling 1-800-951-3532. The customer service hotline is available Monday through Friday from 8:00 AM to 10:00 PM ET and Saturday and Sunday from 9:00 AM to 8:00 PM ET .

Customer service hours for Disney Cruise Line are as follows:

• Monday: 8 AM to 10 PM ET
• Tuesday: 8 AM to 10 PM ET
• Wednesday: 8 AM to 10 PM ET
• Thursday: 8 AM to 10 PM ET
• Friday: 8 AM to 10 PM ET
• Saturday: 9 AM to 8 PM ET
• Sunday: 9 AM to 8 PM ET

When is the best time to call Disney Cruise Line customer service?

The best time to call Disney Cruise Line’s customer service number is in the morning or at night when the call volume is lower. You should also call Disney on the weekdays since weekends tend to be busier. You can reach customer service from 8:00 AM – 10:00 PM EST on weekdays and from 9:00 AM to 8:00 PM EST on weekends.

In case talking to customer service over the phone isn’t your thing – and you still need to book your cruise – we recommend working with an Authorized Disney Vacation Planner at The Vacationeer . Their team of professionals will take care of all your bookings and arrangements so you won’t have to worry about anything. Plus, you will receive onboard credit as a booking bonus that you can apply to your stateroom account. You’ll feel like you’re getting free money!

Disney Wish at Port Canaveral, FL | Image © Disney

How do I send an email to Disney Cruise Line?

Disney Cruise Line doesn’t list an email address for its customer service department. Instead, send them an email through the following contact form:

https://disneycruise.disney.go.com/help/email/

Listed below are some additional DCL email addresses, mailing addresses, and phone numbers you might find helpful:

For Media Inquiries:

• Public Relations (For consumer travel reporters): [email protected] (or call 407-566-3687).
• Media Relations (For business reporters): call 407-566-3648.
• Travel trade media inquiries: call 407-566-6782.
• Guidelines for travel guides:  DCLnews.com/Guidelines-for-Travel-Guides

For Community Relations, Environment & Conservation, and Donation Inquiries

• Disney Cruise Line Public Affairs: call 407-566-3648
• Disney Worldwide Conservation: [email protected]
• For donation inquiries: DisneyCruiseLinePublicAffairs.com/Requests-for-Donations
• For wish-granting inquiries: https://dclnews.com/2006/05/01/wish-granting/

  For Advertising, Sponsorship, and Promotional Inquiries

• Media Strategy and Planning: call 407-566-3687.
• For Travel Agent Inquiries: call 800-939-8265 (US).
• For International Inquiries: [email protected]
• Job Opportunities at Disney Cruise Line: www.DCLJobs.com.

For Guests with Disabilities (Special Services)

• Pre-Cruise: [email protected] or call 407-566-3602 (TTY: 407-566-7455).
• At the Terminal: When checking in at Disney Cruise Line, ask for the Supervisor.
• Post-Cruise: [email protected]
• Mailing Address: Disney Cruise Line Special Services PO Box 10210 Lake Buena Vista, FL 32830-0210

Does Disney Cruise Line have a live chat feature?

You’ll be glad to know that Disney Cruise Line offers a live chat feature on its website. This means that you can get answers to your questions in real time without having to wait on hold or for a response by email.

The chat feature is available on Disney Cruise Line’s website (via the “Live Chat” button on the right side of your screen), so you can easily find it when needed. And because it’s staffed by Disney customer service representatives, you can be confident that you’re getting accurate information. Of course, if you prefer, you can always call customer service or have a Disney travel agent handle it for you. But for quick questions, the live chat feature is a great option.

Live chat is typically available Monday-Friday between 8 AM and 10 PM Eastern Standard Time and Saturdays and Sundays between 9 AM and 8 PM.

Disney Wonder in port at Juneau, AK | Image © Disney

Social Media for Disney Cruise Line’s Customer Service

Social media is another way to connect with the customer service department at Disney Cruise Line. Here are the social media pages for Disney Cruise Line:

• Facebook : Disney Cruise Line’s Facebook page
• Twitter : Disney Cruise Line’s Twitter page
• Instagram : Disney Cruise Line’s Instagram page
• TikTok : Disney Cruise Line’s TikTok page
• YouTube : Disney Cruise Line’s YouTube channel

Note : Social media is fine for general inquiries, but you shouldn’t expect a quick response. We recommend contacting your Disney travel agent or Disney Cruise Line help line whenever you need assistance.

What can I expect from Disney Cruise Line guest services?

If you’re considering a Disney cruise, you may wonder what to expect from the company’s customer service. In general, Disney Cruise Line offers excellent customer service. The company’s employees, known as Cast Members, are knowledgeable and friendly, and they go out of their way to ensure guests have a wonderful experience. However, there are a few downsides to Disney’s customer service.

It can often take a long time to get through to a DCL customer service representative on the phone. Another downside is that you will likely speak with a different representative each time you call or conduct a live chat.

If you still need to book your cruise, working with a Disney travel agent is the best course of action. They can handle all your problems for you and ensure you have a magical experience. You will also receive onboard credit as a booking bonus when you use a travel agent like The Vacationeer . They can also help you choose the best Disney Cruise ship for your vacation, share ways to save money , provide Castaway Cay tips , and much more. The best part is that their services are free!

What’s the best way to talk with a live person at Disney Cruise Line?

There are several ways to chat with a live person at Disney Cruise Line. The first is to call one of their customer service numbers. The general number is (800) 951-3532, but there are also specific numbers for vacation package bookings (407) 939-7675 and dining reservations (407) 939-3463. Another option is to live chat on the DCL website. There is a chat box on the right side of the web pages. Finally, you can speak with a Disney travel agent if you still need to book your cruise. Disney travel agents can help with all aspects of planning your trip, including booking your cruise and making dining and land reservations. Our recommendation is to work only with the best Disney travel agents, particularly those at The Vacationeer .

One of many photo spots around Disney's Castaway Cay

How do I complain to Disney Cruise Line?

If you’re unhappy with something on your Disney Cruise, the best way to complain to Disney Cruise Line is by calling customer service at (800) 951-3532 . You may also try emailing [email protected] if you’d rather type your concerns.

Talking to someone on the phone is usually more efficient than emailing or live chatting. The customer service representative will be able to help you resolve your issue or transfer you to someone who can. In some cases, they may offer you a refund or credit for future travel. So if you’re not satisfied with your Disney Cruise experience, feel free to call them (or talk to a Crew Member on board the Disney cruise ship).

What is Disney Cruise Line’s address?

If you have a question or concern about Disney Cruise Line, it’s best to try the customer service number (800) 951-3532 first, followed by an email or live chat. There may be times, however, when you must send DCL some business mail.

The corporate headquarters mailing address is Disney Cruise Line, 200 Celebration Pl, Kissimmee, FL 34747, and its corporate phone number is (407) 566-3500.

If you cannot resolve your issue through regular customer service, you can try reaching out to the corporate office. Getting in contact with Disney Cruise Line’s corporate office may be difficult since they are a large company. Remember that it may take some time to get a response, so be patient. In the meantime, you can also look for answers on the Disney Cruise Line website or try speaking with a manager on the phone.

How do I talk to someone about Disney Cruises?

When it comes to planning a Disney cruise, there are a few different options for getting in touch with a customer service representative. The first option is to call the Disney Cruise Line at 800-951-3532. You can also email them or use the live chat function on their website. If you need more personalized assistance, we recommend working with a travel agency like The Vacationeer . They specialize in Disney Cruises and can help you with every step of the planning and booking process.

Who should I contact for Disney Cruise Line group sales?

There are currently no group rates or discounts available for large parties traveling together on Disney Cruise Line. However, you can still contact The Vacationeer for onboard credit discounts.

How do I get a refund from Disney Cruise Line?

If you need a refund from Disney Cruise, the first step is to call customer service at 800-951-3532 . You can also email or live chat with customer service.

When you contact customer service, be sure to have your booking information ready. Once you’ve been in touch with customer service, they will review your case and let you know if you’re eligible for a refund.

What number do I call to cancel my Disney Cruise?

Many people dream of taking a Disney Cruise, but sometimes circumstances change, and it becomes necessary to cancel. If you need to cancel your Disney cruise, call (800) 951-3532 as soon as possible . Cancellation fees may apply, so you must have all the information about your reservation ready when you call. The customer service representative will be able to tell you about your refund (if you are eligible). They will also provide information about how to reschedule or book a new cruise if you decide that is something you would like to do.

Does Disney Cruise Line have 24-hour customer service?

Disney Cruise Line’s customer service hotline is available seven days a week, but not 24 hours . Cast Members can help you Monday through Friday from 8:00 AM to 10:00 PM Eastern Time and Saturday and Sunday from 9:00 AM to 8:00 PM Eastern Time. If you have an issue or question outside of those times, you can also check the Disney Cruise Line website for answers to common questions.

Who should I contact at Disney Cruise Line if I have food allergies?

Contact Disney Cruise Line’s Special Services department if you have any dietary issues (food allergies, vegan, or other special requests). They will be able to help you with your specific needs and ensure that you have an enjoyable and safe cruise.

Before your cruise, you can fill out a Special Services form to help the staff prepare for your arrival. During your cruise, you can also visit the dining staff, who will happily accommodate your needs. With some planning, you can be sure that your dietary issues will not ruin your dream vacation.

Are you ready to book your Disney Cruise Line Vacation?

A Disney cruise is a great way to see the world and visit amazing places, all while enjoying the company of your favorite Disney characters. When you book a Disney cruise with The Vacationeer , you can take advantage of up to $1,000 in free onboard credit and the best available pricing on your trip. The Vacationeer will also provide expert planning advice and assistance so that you can make the most of your time onboard. In addition, they will keep checking prices and credit you if they go down, ensuring that you get the best deal possible on your dream vacation. So why wait? Contact The Vacationeer today and let them help you plan the perfect Disney cruise.

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Here’s how to cancel or postpone a cruise due to COVID-19

Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans?

Although conditions on cruise ships are generally safer than on land, you might be wondering if there's a way to cancel or postpone your voyage due to COVID-19 concerns. In some cases, the answer is yes.

The good news for those itching to cancel a booking is that it's easier than you might think with some lines — at least for now. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer ).

In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date.

Ultimately, the type of refund you'll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not you've made your final payment and whether or not you actually have COVID-19.

Given some lines' current flexibility — allowing cancellation as close as 48 hours to embarkation day — even if you're tempted to cancel right now, it could be prudent to wait to see how the situation plays out. That's especially true if your sailing is several months away. Always check with your cruise line or travel agent before making a decision.

Click on your cruise line's name below to find out more.

Note: Generally, extra purchases — such as shore excursions, alternative dining, spa treatments and drink packages — will be refunded to the original form of payment and will not be added to any future cruise credits.

For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. They will receive 100% of the cruise fare paid in the form of FCC. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking.

Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group

Carnival Cruise Line

Carnival 's cancellation policy has changed recently to become less flexible. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. (Proof is required.) If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies .

Related: Take a look at Carnival's Mardi Gras (yes, the one with the roller coaster)

Celebrity Cruises

Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If you have paid in full, the amount will be issued in the form of FCC. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy .

Related: Here's a first look at Celebrity's new Celebrity Apex

Cunard Line

Cunard 's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. All money will be forfeited for cancellations two weeks or less before sailing. For sailings departing May 1, 2022, or later, the line's standard cancellation policies apply.

Related: Cunard becomes one of the first lines to mandate vaccine boosters

Disney Cruise Line

Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Credits must be used to book a voyage that departs on or before Sept. 30, 2022.

For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule . Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date.

Related: A Disney cruise vs. a visit to Disney World during the pandemic

Holland America

For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking.

Related: Curious about Holland America's newest Rotterdam? Here's a peek

MSC Cruises

If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you can't or don't want to embark. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. This offer does not apply to world cruises or world cruise segments.

Related: Does MSC's latest vessel really cater to Americans?

Norwegian Cruise Line

Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency , even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19.

Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Passengers who test positive or who have been exposed will also be granted 100% FCC.

Princess Cruises

For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line.

Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. (Proof of a positive test result is required.)

Related: Interesting things you'll only find on Majestic Princess

Regent Seven Seas Cruises

Cruisers who book under Regent 's Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage.

However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy . Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking.

Related: A look inside Regent's most expensive cruise ship

Royal Caribbean

Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean 's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy .

The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Anyone in those situations is eligible to receive a refund or FCC. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). If a refund request is not made by that time, passengers will automatically receive credit for a future voyage.

Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing

Seabourn is allowing more flexibility for travelers who aren't comfortable cruising right now. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, you're also entitled to the above.

For sailings that don't fall within those parameters, the line's standard cancellation policies apply.

Related: Here's what to consider if you're thinking about booking future travel now

For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day.

For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Plus, unlike most other lines' credits, Viking's are transferable, so you can gift them to a friend or family member if you don't think you'll use them.

Virgin Voyages

Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Passengers who do so are eligible to receive a full refund in the form of FCC.

Related: First impressions of Virgin Voyages' Scarlet Lady from an expert cruiser

Windstar Cruises

Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. Credits must be used toward a new booking within 24 months of issuance.

Planning a cruise? Start with these stories:

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An unofficial disney cruise line news, information, weather, and photo blog..

Disney Cruise Line Extends Temporary Final Payment Extension and Cancellation Fee Schedule Through March 31, 2023

Today, Disney Cruise Line announced another extension to their temporary final payment deadline and cancellation fee schedule. For sailings through March 31, 2023, Disney Cruise Line is temporarily extending final payment until 60 days prior to sailing for guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.

Additionally, for sailings through March 31, 2023, the cancellation fee schedule has been temporarily relaxed.

• For Guests booked in non-Suite and non-Concierge categories on sailings through March 31, 2023, the cancellation fee schedule has been temporarily relaxed to 59 days prior to sailing.
• Reservations for Inside, Outside and Verandah Categories with Restrictions remain nonrefundable and nontransferable.

The final payment deadline calculations are also updated for sailings through March 31, 2023 on our website under the important date section of the cruise summary.

Details on the temporary cruise cancellation fee schedule can be found below.

For the most up to date information on Disney Cruise Line’s book with confidence offer please visit  DisneyCruise.com .

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3 Replies to “Disney Cruise Line Extends Temporary Final Payment Extension and Cancellation Fee Schedule Through March 31, 2023”

Scott, you mentioned in a prior post that the Disney Wish Maiden voyage had 2,800 guests, of which my DW and I were a part of. Do you have any idea of how many guests have been on Wish sailings since the maiden voyage?

The following Disney Wish passenger counts were derived from data extracted here from the CDC Crusie ship dashboard which was taken offline after the 8/1 data was published. Two notes, these are not official numbers from the cruise line and this data is no longer provided publicly. 7/14: 2752 7/22: 2610 7/25: 3281 7/29: 3439 8/1: 3577

Thank you Scott. You do a good job in keeping DCL customers informed.

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