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Say goodbye to the complexities of corporate travel with a well-managed travel program

In today’s fast-paced business environment, efficient and reliable travel management is essential for companies looking to stay competitive. At Plus Travel Group, we specialize in tailoring travel solutions to meet the unique needs of our clients, ensuring seamless experiences for travelers while optimizing costs and maximizing value.

Corporate Travel Management in 2024

The landscape of corporate travel is evolving rapidly, shaped by technological advancements, changing workplace dynamics, and a heightened focus on sustainability.

Since 1978, Plus Travel Group has specialized in reducing the frustrations of travelling while optimizing corporate travel programs to realize true cost savings. A few ways we can help you:

• Negotiate the best rates with airlines, hotels, and car rental agencies
• Provide detailed cost reports and analysis
• Develop and implement sustainable travel policies
• Promptly contact airlines directly to address cancelled and delayed flights to make new arrangements 

We provide the highest calibre of personalized client care in the industry. Not only do we fight for you if anything goes wrong, we will help you to realize true cost savings without any hidden fees.  

 We’d love to show you how we can assist you to achieve your business travel goals.

Corporate Travel in Today's New World

Plus Travel Group can help! As corporate travel moves forward, there are many changes for travellers. Here’s what you need to know.

No More Long Wait Times

Enjoy premium personalized service with a dedicated Senior Plus Travel Group Corporate Travel Consultant. We work with you to support all bookings whether via our agent or our customized online booking tool.

Real Savings

Secure real savings for your business through our supplier relationships, available discounts, and analysis of spend patterns and travel behaviour. Individual rewards programs for travellers are still maintained with all of our programs.

Travel Policy Compliance

We always ensure compliance with your company’s travel policy and expense guidelines. Are there price limitations on the costs of flights? Is there an approval process for your employees when they want to travel on behalf of the company? We take care of your travel policy!

Mitigate Travel Risk

Risk management for corporate travel has never been more important. Our duty of care services help you control risk and ensure that your business travellers are safe and taken care of when delays, cancellations or emergencies occur.

Dedicated Expert Service

You will be assigned a dedicated Senior Corporate Travel Counsellor (along with a dedicated back-up Counsellor) that will act as your personal travel assistant and provide support on all bookings. We deal with airlines directly so you don’t have to!

Online Booking Tool

Concur is the leading provider of Corporate Travel booking engines and our choice as a premium corporate booking tool option. It is an end-to-end travel and expense solution with integrated air, hotel, and car rental content. Maintain your travel policy and manage your carbon footprint inside!

In-Depth Insights & Actionable Reporting

Actionable management report and data analysis is a critical component of an effective corporate travel program. Our expert Account Managers will find the opportunities hidden in your data. We provide detailed reports of true cost savings realized from your Plus Travel Group corporate travel program.

Learn More About Our Corporate Travel Management Services

At Plus Travel Group, we pride ourselves on providing prompt and efficient service. We hold our experienced dedicated travel consultants to world class service standards, and allocate resources based on meeting these and other key performance indicators.

You will be assigned a Dedicated Senior Corporate Travel Counsellor (along with a dedicated back-up Counsellor) that will act as your personal travel assistant and support on all bookings. Our senior consultants will take care of every aspect of the travel reservation process including itinerary & air fare research, travel policy compliance, quality control, reservations, & ticketing, etc. Employees will communicate their travel needs via direct line and/or e-mail to your dedicated consultants who will, in turn, provide the services.  All of our agents have a minimum experience of 10 years in the industry and they are all certified by TICO (the Travel Industry Council of Ontario). Concierge/VIP services are also available for our clients.

Plus Travel Group also provides 24-hour travel assistance. Agents are located across various time zones, ensuring best coverage. Our service providers understand the North American marketplace and are available after hours and also provide road side assistance if needed.

Concur is the leading provider of Corporate Travel booking engines and our choice as the best online booking tool option. It is an end-to-end travel and expense solution with integrated air, hotel, and car rental content. It counts more than 300 of the Fortune 500 as clients.

As a Travel Certified TMC and SAP Concur Partner; Plus Travel Group specializes in the implementation, training, service and maintenance of the travel program.  Our in-house Concur Experts are here to provide a personalized Concur experience.

While the industry average online adoption rate is 50%, the Plus Travel Group client average trends over 75%. Our account management team and technology specialists are fully versed in Concur and successfully support small to large clients with 85%+ adoption. We have achieved significant and above average adoption due to our program support and the positive reviews of Concur itself.

Reservation Processing and Quality Control – CQM (Complete Quality Manager) is your ultimate quality assurance on each and every reservation. This guarantees each reservation (agent and online) must be 100% accurate with the information on your travellers’ profiles and also fully compliant with your corporate policy.

To ensure your travelers have a seamless experience while in transit, they will receive timely email alerts when flights are delayed, cancelled or a when a gate change has occurred. Travellers will also receive an email notification the minute they are eligible to check-in; and travellers will be able to have their calendars synced with our e-itinerary which includes useful links such as:

• Driving directions to hotels
• Baggage allowance
• Minimum check-in times
• Mobile version for smartphones

Our reporting and data delivery is constructed around:

• Pre-trip (i.e., for cost avoidance), 
• During-trip (security and traveler tracking) and 
• Post-trip (policy exceptions, spend analysis) reporting.  

This empowers you to better manage your travel budgets by monitoring policy and contracts, reconciling travel spend and analyzing results.  Access to this system is controlled by encryption and limited, refreshed password protection.  Delivery is via email or company log-in.

Choose from over 800 custom management report templates to ensure you’re getting the data you need to help you manage your travel program!  Plus Travel Group will provide you with any report, any detail at any time.  Reports can be auto delivered on a weekly, monthly, quarterly basis as required, all at no cost to you.

Plus Travel Group’s Account Managers are trained to recognize the trends and opportunities that lie within your data. They will provide you with actionable insights on a regular basis to ensure your travel program is running at an optimal level.  A customized reporting package will be delivered monthly along with any areas of opportunity that your Account Manager has identified. It is the role and responsibility of the Account Manager to strategically manage the relationship. They will function as a single point of accountability, responsible for driving forward account development, both on a strategic and granular level.  During the implementation period, your Account Manager will work with you to craft a program that includes continuous improvement, a communication plan, and agreed upon expectations.

Your Account Manager will execute and handle supplier negotiations on your behalf, to secure exclusive discounts for your company.  

Plus Travel Group’s Account Management also provides an Executive Sponsor.  A Senior Executive Sponsor provides leadership, program input, ultimate accountability and executive representation, ensuring rapid response and direct communication.  Your Account Manager will always serve as your single point of contact for your program and will report to the Senior Executive Sponsor regarding all aspects of the program.

Over the last 5 years and beyond, this structure has been proven with 95%+ client retention and insightful client account reviews.

A managed travel program isn’t just about cost management; it’s also about your organization providing the required duty of care for your travelling employees. Managed travel programs can help you keep track of where your employees are, while staying on top of emerging risks.

Through policy enforcement, advice, alerts and monitoring, we help ensure safer, more secure travel for your employees. Our E-travel tracker technology is designed for compliance with duty of care responsibility and liability protection, such as:

•Ability to easily locate and contact travelers at risk •Dashboard provides travel, security and other management tools with a single snapshot of alerts that displays at risk employees •Includes contact information for travellers affected by a specific alert

During a natural disaster or crisis beyond our control, we assign a single point of contact and be accessible 24/7 to assist with activities such as confirming traveller lists, calling travellers to confirm safety or accommodate flight changes, when required, and/or oversee the operations team to ensure the situation is handled appropriately.

Duty of care also revolves around ensuring your travellers are prepared and know what to expect when travelling abroad. Our E-Travel Advisories provide information on 30 categories travellers need to know before they travel, for example:

•Entry Requirements (Visa, Passport) •Travel Alerts (Protests, Natural Disasters, Strikes, etc.) •Health &Medical Requirements •Embassy/Consulate Contact Info •Local Laws, Customs •How To Call Canada •Climate Information •Currency •Electricity •Public Holidays •Driving Regulations •Business/Banking Hours •Shopping •Tipping •Local Cuisine

Plus Travel Group is uniquely positioned to offer the clout of a global network aligned with a local agency of travel management specialists — all working for you to provide the best travel alternatives, the optimum in cost-containment, and the highest caliber of service.

Listed below are a number of extra services that Plus Travel Group can provide to assist with groups:

• Convenience – Travellers can choose from flexible e-mail or telephone service options through our Group Desk.
• Policy control – Bookings can be fully compliant with travel policy, preferred supplier agreements (if applicable) and specific guidelines for each meeting.
• Travel Savings – we can apply lowest public rates, convention rates or group block rates can be leveraged to the extent possible to secure airfares at the lowest possible cost.
• Booking updates – Plus Travel Group can provide frequent updates on booking and payments, particularly for “extra” travellers (e.g., guest speakers, companions).
• “On call” – Throughout the actual group movement, your group specialist will be “on call” to assist with any last minute travel issues.
• Meet and Greet – We can arrange to meet important guest and VIPs at Toronto airports.

Join our email list and get access to the latest corporate travel updates, blog posts and offers!

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Nest plus - a host agency with the plus advantages. earn up to 95% commission.

As an Independent Travel Advisor of our host agency NEST Plus, you'll receive the highest commission levels - up to 95% commissions paid weekly from our vetted preferred suppliers. One-on-one support from your Dedicated Business Analyst will ensure that you are maximizing your partnership culminating in your success. Your membership also gives you access to easy-to-use technology to streamline your bookings and simplify your back office, award-winning marketing that delivers leads, training programs, networking events and more.

Join our family and surround yourself with the support, community and security that has been instilled in our companies for over 50 years.

Our Mission

T o help home-based travel agencies achieve greater success financially, professionally, and personally by championing solutions and opportunities exclusively for them. Read More

Join NEST Plus

Home-based & proud today?

Have you been contemplating transitioning to working from home? Join NEST Plus and enjoy extraordinary benefits with one of the highest commission splits in the industry.

The NEST Plus Advantage

As an Independent Travel Advisor, you’ll join other experienced leisure travel professionals seeking the tools to take your business to the next level while retaining your own brand. Benefits include:

Top Tier Commission Program

You’ll receive one of the highest commission splits in the industry and you can build the commission program that works best for you.

Innovative Technology

TripXpress, our online booking engine handles all travel components including air, cruise, hotels, tours, activities and more. Access to a complimentary digital branded page to enhance your agencies appearance.

Vetted Preferred Partners

Capitalize on our strong partnerships with hundreds of travel partners who offer high commissions, exclusive offers for your clients, plus perks and incentives for you.

Creative Marketing

A wide array of options are available for you to co-brand marketing materials to generate leads , including digital, print and social. Access partners’ promotions, exclusive offers and inspiring travel content.

Educational programs

Increase your industry knowledge, develop selling skills and focus on partner products via webinars and/or FAM trips.

Networking Events & Recognition

Collaborate with fellow NEST Plus members and industry experts. We acknowledge and recognize your growth with special invitations, rewards and more.

Optional GDS Add‑ons

Experienced GDS advisors can opt-in to purchase one of our GDS packages for SABRE and Worldspan access. Take advantage of our special introductory pricing.

Dedicated Sales Support

Committed personnel assigned to provide 1:1 assistance and ensure your success.

Why choose NEST?

True independence, higher commissions, increased profitability, turnkey sales promotions, supplier recognition, hands on training, dedicated business analyst, find the best fit for you.

Choose from one of three membership plans that best fits your business needs. You can also change plans at any time offering you greater flexibility to customize the plan that is right for you.

earn 75% * commission

Earn 85% * commission, earn 95% * commission, asta membership option available at an additional $17 per month..

* A one-time $199.00 administration fee applies to each level

* There is a 5% reduction in commission for booking a non-preferred supplier.

** In addition at all membership levels you will have the opportunity to add unlimited Sub-Advisors to your business for an additional $19.99 per Sub-Advisor per month. For additional pricing benefits and incentives please contact us at 516-922-2691.

Calculate your Projected Commissions with NEST

Nest plus – the plus advantage for independent travel advisors.

As an Independent Travel Advisor, you will be part of our extended family under the American Marketing Group parent company, started over 50 years ago by our founder Rick Mazza, a former travel advisor with an entrepreneurial spirit and pioneering vision. NEST Plus is one of 18 highly recognized companies, each dedicated to providing a solution to every possible aspect of a travel agency business.     Under this corporate family of brands, you can leverage all these resources, such as marketing, technology, supplier relationships, training and more.

Hosted Not for You?

Join NEST — For Home-based travel agencies looking to partner with the countries first and only marketing group solely dedicated to Home Based Travel agencies looking for their own independency and currently have their own IATA, ARC or CLIA number

Return to NEST  

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Breaking Down the Pros and Cons of Using a Travel Agent

You're convinced that having a travel expert by your side will be useful. But how do you go about knowing when and how to book with them?

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Confession: I’m a big fan of travel agents (whoops, sorry, travel advisers ), even though I could technically book all my trips through websites and apps. And despite the fact that many of us might consider this industry old-fashioned and out-of-date, research shows that travelers, and millennials in particular, are once again turning to these specialists to help plow through TripAdvisor detritus. If you’re wondering: how much does a travel agent cost, and why would I book with one anyway? Read on.

How to Know If You Need a Travel Agent

Once you’ve come around to the idea of hiring a travel agent, ask these three questions before booking:

• Is this a domestic trip or one that involves traveling to a part of the world you’ve never been? If it’s the former you don’t need a travel agent.
• Can I get a better deal by using a travel agent? (This question requires you pricing out your trip with and without one.)
• Is this a big-budget, special-event kind of trip? If the answer is yes, go with a travel agent.

The Pros of Using a Travel Agent

They can find crazy deals..

This is literally their job. If they have been in the travel business for many years, they likely have supplier relationships in place that can help leverage better deals for you. Many travel agents specialize in locations (i.e., cruise vacations in Europe). Some travel agents offer package deals, with more savings passed on to you then booking the trip on your own—that is good news to your wallet.

They will be your advocate.

One of the best ways to utilize a travel agent is as an advocate should something derail on your trip. They can help you with lost luggage, in the case of natural disasters, if you get stuck in a location before your trip, etc. They are there to help you get your trip back on track.

They’ll take care of the little things.

I love my travel agent, and I love all the extras she provides when we use her services for a trip. For instance, when we traveled to the Bahamas, she made sure there was a nice bottle of champagne and strawberries in our room on our arrival, and she also upgraded our room free of charge. While this certainly is not a guarantee when you use a travel agent, there are a lot of added-value extras you can expect when you use a travel agent. Why? Because travel agents know you don’t have to use them to book your trip, and they want to say thank you.

They’re true experts.

Most travel agents have been working in the industry for years now, and it’s their job to stay on top of travel trends and upcoming hot destinations. When I spoke with my travel agent about a trip to Europe recently, she offered a few alternate destinations. I was not thinking about the destinations she suggested, but the alternatives offered great activities, culture, food, interesting boutique hotels, and more options for less money than my original destination.

They don’t usually cost extra.

It’s a myth that working with a travel agent will automatically cost you more; most get paid via commissions from the hotel or outfitter. Sure, some travel agents do charge a fee for putting together an itinerary, but most will credit you that fee if you end up booking the trip through them. Make sure you know all the potential fees before you use a travel agent, and do not hesitate to negotiate away.

The Cons of Using a Travel Agent

They’re not going to help with cheaper airfare..

Back in the day, you would use a travel agent to book every aspect of your trip. However, with so many options to find low-cost airfare, like Google Flights , Scott’s Cheap Flights , and  Skyscanner , booking your own flights is easy and cost-effective. Most travel agents cannot score discounted flights, and many travel agents will not even bother. Follow these tips on how to find the cheapest flights possible , instead.

They’re not you.

This may seem obvious, although it’s still important to consider. A travel agent not only finds you the best deals, but they also offer suggestions for activities, restaurants, and more. This is great if you’re someone who doesn’t like to research these things, but you run the risk of working with someone who doesn’t get your personal preferences (maybe they lean toward road tours rather than technical singletrack). Do your own research first, and come up with a list of activities that you want to do. Once you have that list, pass it along to your travel agent to see if they can rustle up any deals as they book.

How to Find a Great One

One of the best ways to find a reputable travel agent is to get referrals from your friends and family. Anyone that has used that travel agent for a previous trip and enjoyed their service is someone worth checking out. As with anything, I always suggest talking to at least two different travel agents to see who you feel most comfortable with. Remember, they are there to work for you.

Know your travel budget before you reach out to a travel agent. Likely, this will be the first question they ask you and will help steer them toward the best destinations for that budget. If you are traveling somewhere that’s specialized, like going on that once-in-a-lifetime African safari , find a specialist that knows that region inside and out. They will usually have the best deals and relationships with hotels and activity companies in that area.

How Much Does a Travel Agent Cost?

Usually, the cost of hiring a travel agent to organize a trip for you is fairly minimal. Many agencies charge a flat fee of around $100, and others may charge a certain small percentage of your trip. Most of their take-home profits come from the hotels, wholesalers, resorts, and businesses they work with, but be sure to as your travel agent about fees upfront and before you start working with them to plan your next dream vacation. (No one likes hidden fees and surprises.)

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Vacations Plus Travel Agency is a full-service travel agency. Our own travel experiences coupled with superior industry relationships produce an unequaled custom travel adventure. We're here to create life-changing, memorable travel experiences for you.

Vacations Plus Travel Agency - Taking You Where You Want To Go!

At Vacations Plus Travel Agency, we always strive for complete customer satisfaction. Vacations Plus Travel Agency is made of professional travel agents who specialize in finding the best deals and rates for each and every client’s specific requirements. We rely on our industry experience, vendor knowledge and longstanding industry relationships to ensure your travel experience surpasses your expectations.

Whether planning a destination vacation or a trip around the world, we have covered it all. Whatever your travel needs are, we’re here to help. Give us a call today to receive a free consultation from the best agents in the biz.

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Whether you’re looking for a romantic escape or a group getaway, we provide all of the professional and personalized services to cover your needs. Learn more about our service offerings below, and reach out with any questions.

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Planning any type of travel can be overwhelming, which is why it’s beneficial to have an experienced professional by your side. Through this service, you can count on us to guide you in every step of the process.

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Transform your vacations into an adventure with PlusPoints, an opportunity for owners with PlusPartner benefits to use points + cash towards select cruises, tours and activities.

Your Exclusive Travel Agency To Book Your Bucket List

Club Wyndham Travel is another benefit to your ownership. Whether it is assisting you with enhancing your resort vacation with flights, car rentals, and attraction reservations – or going beyond your ownership with cruises, international travels, and guided tours. You are in the driver seat of all your vacation by using our online travel booking tool or calling us at  800-732-0203 to speak with an expert Travel Advisor.

With Club Wyndham Travel, we match all vendor specials and pass along owner-exclusive offers only available when you look with us! Plus, it’s all backed by our  Best Price Guarantee *. If you find the same trip at a lower rate, let us know within 48 hours of booking with Club Wyndham Travel and we'll refund the difference. You may have heard of PlusPartner travel benefits where you have the opportunity to do an all points transaction with specific vendors, but have you heard of PlusPoints? You have the opportunity to use PlusPoints, where owners with PlusPartners benefits can use a combination of points + cash for select cruises, tours, and activities. This travel payment option allows you to use points with various vendors and various travel types.

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Your exclusive travel agency makes adventure even easier, with booking services for hotels, car rentals, and flights. Get your reservation on the books by using the online travel booking tool or calling 800-732-0203 .

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Important Information:

• Club Wyndham Travel can be contacted at 800-732-0203 , Monday – Friday from 8 a.m. to 8 p.m. ET.
• Pricing is subject to change and will vary across services, travel partners, and itineraries.
• Cancellation policies vary based on the individual partner and will be reviewed at the time of booking.
• Taxes and fees will be collected at the time of booking.
• All fees are non-refundable.
• A $55 change fee will be assessed to update an existing flight reservation booked with Club Wyndham Travel.

110% Best Price Guarantee Terms & Conditions

The 110% Best Price Guarantee is available only for exact itinerary matches on cruise, tour, hotel, car rental, and activity bookings. All booking details, including the following, must exactly match the details of the product you booked with Club Wyndham Travel: specific carrier or provider (including class of service), hotel (including room type and cancellation policy), cruise line (including ship, cabin category and rate category), rental car company and vehicle class, applicable refund policy, dates and times of travel or service, routings (such as same stopovers), and same travelers.

The lower rate must be available for booking at the time you contact us, as determined by Club Wyndham Travel. You must contact us within 48 hours of purchase during our business hours of Monday - Friday from 8am - 8pm ET by calling 800-732-0203. Qualifying products and itineraries must be advertised and publicly available at the time of your call. The following do not qualify as lower rates: 

• Rates that are booked through a membership-based association, corporate/meeting discount, group program, rewards or incentive program, charter, consolidator, interline, military, student, government or tour operator fares, coupons, bulk rate, auction site, priced using coupon or any other rates or promotions not offered to the general public. 
• A website which requires you to call to get the rate, or from a promotional email. 

The qualifying lower rate must be quoted and booked in U.S. dollars (without reference to currency converters). All travel must originate in the United States. Our 110% Best Price Guarantee applies only to the base cost of the travel product. It does not include taxes and fees or any additional items. Onboard amenities, gift cards/certificates, cash back and/or dollars off are not eligible toward lower price.

In the event that a rate or offer has residency, age and/or other requirements, to qualify the Our 110% Best Price Guarantee , you must meet all such requirements applicable to that rate or offer. Club Wyndham Travel reserves the right in its sole discretion to modify or discontinue the 110% Best Price Guarantee policy or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability. Any changes will be advertised on the Club Wyndham website. For the 110% Best Price Guarantee policy to apply, Club Wyndham Travel must be able to verify that competitors' rates and offers are available for purchase at the time you wish to utilize the 110% Best Price Guarantee .

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4 scenarios when you should use a travel agent

Editor's Note

If you're a points-and-miles-wielding expert traveler, you may not immediately think of using a travel agent to book your getaways . However, there are times and situations when using these services can be of great benefit.

A good travel agent can be a game-changer when it comes to helping you book your ideal trip and receive the best services once you arrive at your destination. Travel agents can also be of great assistance when things go wrong, especially during this summer of excessive flight delays and cancellations .

Agents can often secure the best room in a hotel or the top cabin on a cruise ship. Sometimes they can even secure complimentary upgrades, breakfast benefits or food and beverage credits, and free spa treatments during your stay.

When it comes to making the right decisions about when to travel, what sights to see and which guides to hire, agents can act as advisors. An excellent travel agent can be the difference between an OK experience and the trip of a lifetime.

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Here are four times when you may want to use a travel agent:

Booking a hotel with extras

Your travel agent can become a trusted friend over time. Before you're ready to turn over all your travel planning to a travel adviser, test the waters by collaborating on a simple trip request. You'll want to see how the agent operates, communicates and arranges extra perks and deals. Avoid a complex or elaborate request on the first go-round.

Start by having a travel agency book your hotel arrangements with a few specific requests for extras baked in, such as airport transfers or spa services .

Start with an agent who is part of a major travel consortium such as Virtuoso, Travel Leaders Network, Ensemble Travel Group or Signature Travel Network. Each of these networks provides a suite of benefits to travelers who book with them. If you're familiar with the perks of the American Express Fine Hotels & Resorts program or the Chase Luxury Hotel & Resort Collection , you'll know what we mean. Extra benefits for booking can include space-available upgrades, free breakfast, additional food and beverage credit, a free spa treatment or a round of golf.

Related: This new travel company will pair you with local experts

You can work with a travel agency that fits your style. This may be someone from a large company based in a major city with dozens of agents, or it may be someone from a more boutique option such as the family-owned and operated Ourisman Travel. (Ourisman Travel is a travel consultancy affiliated with Brownell Travel, one of the oldest travel agencies in the U.S., and also a member of the Virtuoso network.)

What's nice about Ourisman and any Virtuoso agency is that you can have your travel agent do all the work. You can also use the Virtuoso booking tool to make quick, easy reservations. Once your reservation is in the system, your agent swings into action to let the hotel know a VIP is on the way and arranges for any extras, whether it's a Virtuoso perk or one from a credit card program.

It's also possible to stack benefits. If you book your trip with The Platinum Card® from American Express , your agent can secure your Amex FHR benefits; you may also be entitled to additional perks from the agency, its travel consortium or the hotel, cruise line or tour company.

When you're short on time

Not everyone has weeks to spend crafting the ultimate itinerary and keeping watch on every flight deal (although TPG can help you here) . Fortunately, you can rely on a savvy travel agent to step in and plan your vacation when your time is crunched . Otherwise, you might not be able to pull off the travel arrangements on your own, or you might end up spending more for your trip than you should.

When facing a planning time crunch, look for an agent who specializes in the type of trip and destination you have in mind. If you're looking for a beach villa on a Caribbean island , find a travel advisor who has experience booking this sort of trip.

One example is Villas of Distinction, which has been around for more than 25 years and has a vast network of properties. Your travel advisor there can offer advice on which properties are best suited to your needs, what's available and how to book the villa. You can also use your American Express Membership Rewards points to book a villa through the agency, an added benefit to finding a good application of points.

Agents specializing in villa rentals usually have strong networks on the ground, so they can assist with chores such as stocking the villa with groceries, booking a chef or securing the best masseuse on the island for poolside treatments.

Related: Everything you need to know about Homes and Villas by Marriott

When your travel plans are specific and complex

The more complex and specific your travel goals are, the more experts in that destination or trip style can help you.

For example, every year, travel guru Wendy Perrin puts together a WOW List that features experts in the travel-booking field. The agents, advisors and destination specialists on Perrin's list aren't booking budget cruises and all-inclusive vacations for people as a side hustle. The agents on the WOW List are the real deal with plenty of expertise in their subject areas.

Say you want to explore Africa and go on a safari, but you don't know where to begin. Consult the WOW List and you'll see she recommends individuals with an encyclopedic knowledge of the continent.

The WOW List features advisors who can create custom safaris in East, Central and South Africa as well as niche destinations like Madagascar. The website provides a synopsis of the agents' expertise as well as links to reviews and insider guides written by Perrin and her team.

This is an excellent resource for learning about the best attractions, cutting-edge travel trends or finding out-of-the-ordinary experiences, and shows how contact with local agents, rather than anonymous trip reviews, can be a great advantage in planning a trip.

Related: Everything you need to know about going on safari in Africa

When you're looking for value

Travel agents often have access to room rates and cruise fares not available to the general public. This is especially true of agents who specialize in specific cruise lines. When a cruise line needs to fill a sailing, it may reach out to its top agents to extend special fares for their clients. You'll only hear about these offers if you have a top agent who sells cruises on the lines you love.

Related: Why now might be the cheapest time to plan a cruise

For example, Keene Luxury Travel, a member of the Signature Travel Network, has relationships with all the top luxury cruise lines, especially Regent Seven Seas. As a result, your agent can offer shipboard credits, special fares for solo travelers, deals for families traveling with children and more. The agency also has its own KLT Rewards program. With KLT Rewards, you'll get cash back on every sailing, about 10 days before you set sail. Plus, if you book a trip hosted by the agency's owners, you'll get a bump in the amount of your reward for booking with them.

The best part about working with specialty agents like those at Keene Luxury Travel? You can stack deals. For example, you can book a hosted trip to get the usual 5% KLT booking reward, plus an enhanced reward for booking a group trip. On top of that, you could also receive the onboard credit that's a Signature Travel Network perk.

Bottom line

Whether you're booking a weekend getaway in a U.S. city or planning an around-the-world extravaganza that includes an African safari , Antarctica cruise and a stay in an igloo hotel , consider using a travel agent. An agent can help get you on the right trip, at the right time for the right price.

They can help find the best rooms, book services you didn't even know existed and tie all the pieces together on a complicated itinerary.

A travel agent can be particularly beneficial if you don't have the time to do all the research yourself, or if you're looking for help in getting the best deal. It's also helpful to use an agent if your trip targets destinations or itineraries that can benefit from local experts,

If there's ever a problem during a vacation — which seems to happen more often than not these days — it's great to have a problem-solver who is just one phone call or email away.

Additional reporting by Bill Fink

Protect Your Trip »

Is a travel agent worth it the pros and cons.

Travel experts agree there are several advantages to hiring a vacation planner.

The Pros & Cons of Using a Travel Agent

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Need to pivot your trip plans but don't want to deal with the extra time, money and hassle of rebooking flights and accommodations on your own? That's just one area where a knowledgeable travel agent (also commonly known as a travel advisor) can help.

Read on to discover the other benefits – as well as the downsides – of using a travel agent, so you can confidently decide whether or not a travel agent is worth it for your next trip.

The Pros of Using a Travel Agent

Travel agents can save you money – and get you other perks.

"In some cases, you'll actually get a better  deal by working with a travel agent," says Jackie Steele, travel expert at MagicGuides . "This could be in the form of a cruise onboard credit (free spending money to use on the ship), access to special agency/group rates, or even just learning about a discount you qualify for but weren't aware of." The best agents will even keep an eye on new discounts as they're announced and apply them to your trip even after you've booked, he notes.

Travel agents handle all the details

Hotel room? Booked. Dinner reservations? Made. Tour tickets? Ready to go. A travel agent handles every detail of your vacation itinerary. "The traveler still gets to be involved in the fun part of dreaming up ideas and providing their travel wishes, while we take and perfect them," says Jessica Parker, founder of Trip Whisperer .

Molly McShea, owner and travel advisor at McShea Travel , points out that travel agents can also help with timing logistics. "Travel agents know how many days should be spent in each destination, which tours go together, and how many things you should do in a day," she says, adding that crafting an itinerary can be challenging if it's not something you regularly do. Additionally, travel agents can help you choose the best time to visit your preferred destination(s) based on seasonality and your budget, and sift through travel insurance policies to find the best option for your needs.

Travel agents can provide local expertise

"A travel advisor's industry connections and relationships provide added value to their clients," says Valerie Edman, a luxury travel advisor and agency owner at Cultured Travel LLC. She says when working with a travel agent, travelers gain access to a global network of connections including:

• In-destination specialists who work exclusively with travel advisors and can connect travelers with unique, off-the-beaten-path experiences they wouldn't otherwise know about
• Exclusive experiences not available to the general public

You'll avoid surprise fees

When deciding if a travel agent is worth it for you, remember this: A reputable agent can guarantee you won't encounter any surprise fees on accommodations and activities once your trip is booked.

You'll have someone to troubleshoot unexpected travel issues

A travel advisor is essentially your personal vacation concierge. "Because they've been around for so long, agents really know what to look for," says Christopher Elliott , a consumer advocate and journalist. "Travel agents are among the first to know about flight cancellations and delays , making it easy for them to rebook itineraries right away." 

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The Cons of Using a Travel Agent

It might not be your cheapest option.

There are some instances when it makes more sense to plan your own trip. "If you're planning a quick flight from New York City to Los Angeles, it's easy enough to book it yourself online directly or through a third-party booking site," says Elliott. "If you're planning a once-in-a-lifetime trip or bucket list honeymoon , that's when you call the experts."

You'll have less flexibility in your itinerary

The upside of working with a travel agent is having someone plan an epic vacation for you based on industry knowledge and local expertise. But this can also be a downside in the event you discover an activity you'd like to do or a restaurant you'd like to try that isn't on your pre-planned itinerary. If you alter your plans, you risk losing money; plus, the time it takes for you and your travel agent to coordinate your change of plans may not be worth the hassle.

You still have to do some research

It's important to find an agent you can trust, which means you still have to do some of the vacation planning. For this part, Parker recommends picking up the phone. "Lots of people avoid or don't pick up the phone as much anymore," she says. "That's where you get the high-touch service, tone of voice, excitement or concerns to manage." She advises to look for the following red flags:

• No fees: " Travel advisors are charging planning fees more now or increasing them, so the client knows more confidently than ever, we work for them, not the suppliers with the best commissions," Parker explains. "There are a lot of things that are non-commissionable and the advisor's time and expertise shouldn't be given away for free, either. That's the best way to show an advisor takes their business seriously."
• Limited options: If you work with someone who is inexperienced or has an incentive to book you with a certain supplier, they may not be prioritizing your best interests. "It's important to check if they are with a larger consortia, accreditations and network, typically listed on their website and signatures," says Parker. "That level of mindshare doesn't come with a lone advisor unless they have many, many years of experience."
• Slow response times: If communication is delayed, that's a sign they may be too busy to plan your trip – but again, this is something you can avoid by having the right conversations early on.

Edman suggestes starting your search with the American Society of Travel Advisors . "ASTA-verified travel advisors are committed to the highest industry standards and have verifiable industry knowledge so consumers can feel confident in working with them," she says.

You might also be interested in:

• Is Travel Insurance Worth It?
• How to Renew Your Passport Online
• TSA PreCheck vs. Global Entry: Which One Is Right for You?

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NEST-Network of Entrepreneurs Selling Travel is the industry’s first and only travel marketing group in the United States dedicated solely to home based travel agencies. In business since 2004, our focus is helping entrepreneurs achieve greater success financially, professionally and personally by championing solutions just for them.

NEST offers choices for experienced Home Based Travel Advisors.

We are a marketing organization offering experienced agencies a choice between staying independent and book directly with suppliers (using their own ARC, CLIA, IATA, or TRUE number) or be part of the newly created extension of NEST called NEST Plus. NEST Plus is an extension of NEST to serve the need of Independent Travel Advisor looking for the resources of a hosted agency. At NEST you have the choice to remain independent or be part of a HOSTED program. NEST provides you with options and a place to call HOME.

If interested in the HOSTED program, Click Here for more information on NEST Plus.

NEST supports the changing needs of suppliers, helping them to connect with the rapidly growing home-based distribution channel, of agencies or Independent Travel Advisors. Today, our membership in NEST exceeds 450 agencies, comprised of the finest home-based travel professionals in the industry. Our goal remains steadfast — to create opportunities, intensify partnerships, and increase profits for our members and our suppliers.

Who Is The NEST Advisor?

NEST advisors are Home Based and Proud. They are experienced travel professionals aspiring for financial, professional, personal growth and recognition. They are: true entrepreneurs, motivated, knowledgeable sales people, focused, creative marketers, strong, invested business professionals.

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Nest is not a host agency, association, or franchise..

We are a marketing organization serving two primary clients: the home-based travel agency and the preferred travel supplier. Agencies join as members and book directly with suppliers (using their own ARC, CLIA, IATA, or TRUE number). They maintain their agency ownership, commissions and client database.

NEST supports the changing needs of suppliers, helping them to connect with the rapidly growing home-based distribution channel to train, cultivate and compensate them. Today, our membership exceeds 450 agencies, comprised of the finest home-based travel professionals in the industry. Our goal remains steadfast — to create opportunities, intensify partnerships, and increase profits for our members.

Our Mission

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Home-based & proud today?

Have you been contemplating transitioning to working from home? Join NEST to truly preserve your independence and enjoy extraordinary benefits.

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Your agency will stay top-of-mind with travelers through our award-winning, professionally designed leisure travel promotional campaigns, all customizable with YOUR brand . . . Read More

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Why choose NEST?

True independence, higher commissions, increased profitability, turnkey sales promotions, supplier recognition, hands on training, dedicated business analyst.

Having come from a very large consortium, I really enjoy being a member of NEST because of its ideal size. It’s large enough to have the benefits of things like free direct mail, rewards, support of the cruise lines and tour companies, yet small enough to know the staff and get assistance when needed. Plus, the networking opportunities like the annual NEST FEST conference and Seminars at Sea are intimate enough to network with fellow members and supplier executives. I believe sharing business experiences with other home-based agents and owners (which I have always been) is extremely beneficial. Fran Card Owner, Card’s Cruise Connection

NEST Products and Services

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Click here to find out more. Click here to register your interest.

Membership Requirements

• Must be home-based .
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• Must already be registered to book directly with suppliers, not booking through a host.
• Must be a strong producer , generating a minimum dollar amount of preferred supplier sales.

The NEST Advantage

You can rely on our technology to customize marketing programs and solutions  tailored to your needs.

Our technology ensures you are covered in all areas to seamlessly reach your clientele and offers the best, most competitive pricing.

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We've spent more than four decades building solid relationships with the top suppliers. Our partnerships allow us the ability to negotiate competitive pricing that is passed on to our agents.

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By providing a wide array of marketing and technology tools, we are committed to helping our agencies increase their share of the market through NEST preferred suppliers while increasing the profitability of their business.

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TRAVELSAVERS is committed to providing your agency with a greater competitive edge. We strongly believe that the strength and success of TRAVELSAVERS is dependent on the partnerships we have formed with our individual licensees.

Luxury Agencies

Defining our high end luxury segment, The Affluent Traveler Collection (ATC), American Marketing Group’s luxury brand, is an elite organization designed to help agents increase their luxury leisure sales. It builds upon the resources TRAVELSAVERS travel professionals can access and enhances their ability to attract today’s discerning, affluent traveler.

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Are you currently a home based agency or contemplating moving home or are you an experienced travel advisor who needs a new home to partner with.

Either way at NEST we have the program that is right for you! We offer two options that will offer you extraordinary benefits and will assist you in growing your current business model and making it more successful in the years to come.

Your success is our success whether you choose NEST or NEST Plus we offer the tools and programs you need to achieve greater success!

For Home-based travel agencies looking to partner with the country's first and only marketing group solely dedicated to Home Based Travel agencies looking for their own independency and currently have their own IATA, ARC or CLIA number

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Travelport+

Ready to get modern?

Travelport+ is the only modern retailing platform built for travel agencies. Because unlike other technology, Travelport+ puts the agent (the retailer) first. It’s easy-to-use, fast, and delivers the high-caliber experiences today’s travelers expect. We’re talking more personalization, better self-service, and simpler trip management. With more flights, rooms, and car options than you can shake a stick at.

Great retailing drives growth

Ready to get up, up, and away? Travelport+ helps agencies take off, with modern retailing tools that help boost sales, optimize revenue, and keep customer satisfaction sky high.

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Modern retailing isn’t just about selling, it’s about making the workflow easier for everyone. Customers expect businesses to be always on — but that doesn’t have to be a full-time job. Travelport+ empowers agents with tools to make things run like clockwork.

Smoother trip management

Customer changed their mind? Needs to cancel, or add an extra? No biggie. Travelport+ empowers the agent to service customers when and where they need it — whether through the agent or via self-service. It’s made easy with automated exchange and refund capabilities that clearly explain options and fees. And, Travelport+ has tools to create and share personalized itineraries.

Easier Workflows

On Travelport+, work flows. Thanks to smarter automation, agents spend less energy on typically manual tasks, and get back more time to focus on customers instead. And, our real-time trip updates and self-service tools dramatically reduce the number of phone calls agents have to manage. All of this makes running a travel agency a whole lot easier.

Adding Value

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Significantly reducing payload

Average of 10% more margin

For tickets issued through Net Fare Manager

833 hours saved per year

Through more automation and self-service

Better workflow automation

Saving an average of 1.5 hours per day on manual tasks

300+ Branded fare airlines

Spend less time on airline websites

19 Airlines signed for NDC

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Pick the route that suits you best

Smartpoint Cloud

Smartpoint Cloud gives agents and Travel Managers the right level choice, control, and transparency on what’s included in the offer. Helping your travelers stay within policy and making trip changes easier to manage.

Travelport APIs unlock the content you need to scale, with one simple, standards-based programming set of interfaces. They’re easy and quick to integrate, test, and go live — with instant, impressive results.

Corporate Booking Tool

Travelport+ integrates with all major Corporate Booking Tools to deliver a modern business travel experience. And we recently acquired Deem, a leading corporate travel management platform, with Travelport+ is a powerful union that offers business travelers and bookers the best of both worlds.

INTRODUCING

Ai-powered search controls.

NDC is driving an explosion of offers, which sounds like a good thing. But the increase in options is making it harder for agents and travelers to find the right offer, clogging up recommendations and slowing down search speeds — leaving users confused, frustrated, and more likely to waste time.

Our latest product enhancement, powered by AI, simplifies the complex world of travel offers, and puts the control back in the hands of travel’s true retailers — agencies, helping them retail their way to increased customer satisfaction.

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