princess cruise lines hours

American boy, 14, found in Germany days after family feared he was ‘lured’ from cruise ship

A n American teenager who vanished in Germany while on a cruise was found safe, his family said Saturday — three days after they feared he had been “lured away” when the ship docked.

Aydin Brown, 14, was last seen disembarking the Caribbean Princess Cruise ship in Rostock-Warnemünde — about two hours north of Berlin — by himself Thursday morning after arguing with his grandmother, Fox News reported. 

“We are delighted that Aydin Brown has been found safe and sound,” the cruise line told NBC News Saturday, adding that the teen was reunited with his family. 

“We extend our heartfelt gratitude to German authorities for their swift response and exceptional efforts in locating Aydin after he disembarked in Warnemunde last Thursday morning.” 

Local authorities released three photos of Brown during their search.

Two were surveillance footage images that showed the teen speaking with an unidentified man before the two walked toward Warnemünde Church, according to NBC News. 

Police had asked the man to report to them during the search, but it is unclear who he was or if he assisted in the Texas boy being found safe. 

Before he was located, one of Brown’s cousins said the family thought he had been “lured away” by a stranger.” 

“My worst nightmare continues to unroll,” Anne Yaktiyol wrote on social media. “Aydin remains missing. It appears once he left the ship in Warnemunde, Germany, he may have been lured away.”

The ultimate guide to Princess Cruises ships and itineraries

Call it the cruise line for people who want a big amenity-filled ship that isn't a floating amusement park.

Princess Cruises operates relatively large, reasonably priced vessels. But unlike many of its competitors in that space — most notably Royal Caribbean , Norwegian Cruise Line and MSC Cruises — it doesn't load them up with sprawling water parks, go-kart tracks, laser tag courses and other flashy, family-focused diversions.

Compared to most of its big ship-operating rivals, Princess is known for a more serene, almost old-school style of cruising that isn't about a lot of gee-whiz attractions.

For more cruise guides, news and tips, sign up for TPG's cruise newsletter .

As Princess executives like to say, the line is all about warm and gracious service in an atmosphere of comfortable elegance designed to spark connections among passengers.

Instead of bustling attractions, the top decks on the typical Princess ships offer lots of quiet and relaxing pool and lounge areas where you can enjoy the experience of being at sea without a lot of hustle and bustle. Inside, the experience revolves around dining, classic showroom entertainment and a classy bar and music scene — just as it has on Princess ships for years.

This is, notably, just the way Princess customers like it. Popular with middle-aged couples, retirees and multigenerational families, the "Love Boat" line caters to people who like a more traditional type of cruising than you'll find on the vessels of most other big-ship lines.

Related: Which cruise brand is right for you? A guide to the most popular lines

3 things TPG loves about Princess Cruises

• The abundance of outdoor pool and lounge areas on its ships
• Its expansive spas
• Its far-flung itineraries

What we could do without

• The lack of big suites on most of its vessels

The Princess Cruises fleet

Princess has downsized its fleet considerably in recent years with the removal of five vessels, but it's still the world's fifth-biggest cruise line by passenger capacity, with 16 ships that together offer roughly 50,000 berths.

In general, Princess operates big ships, though they're not quite as big as the vessels operated by Royal Caribbean and MSC Cruises — the two lines best known for giant ships. The biggest Princess vessel, the line's new Sun Princess , measures around 177,000 tons. That's about 29% smaller than the biggest ship operated by Royal Caribbean. The line's Royal Class vessels are more than 40% smaller than the biggest Royal Caribbean ships.

Sun Princess is, without a doubt, the belle of the ball in the Princess fleet. Newer, bigger and more venue-filled than the line's other ships, it debuted in early 2024 and carries 4,300 passengers at double occupancy.

Also relatively new and chock-full of lots of venues are the line's five Royal Class ships, which measure between 142,229 and 145,281 tons. These vessels began rolling out in 2013 and carry about 3,600 passengers apiece at double occupancy.

Still, the biggest cohort of ships in the Princess fleet are its seven Grand Class vessels. Unveiled between 1998 and 2008, the vessels in this class are smaller than Sun Princess and the Royal Class ships at around 107,000 to 116,000 tons in size. This smaller size allows them to operate a wider range of itineraries than the Royal Class ships, but they're still big enough to offer a lot of onboard venues. The Grand Class ships carry between 2,600 to 3,100 passengers at double occupancy.

Rounding out the Princess fleet are its two Coral Class ships, which, at around 92,000 tons, are the smallest of the line's ships. They each carry around 2,000 passengers at double occupancy.

The downsizing of the Princess fleet over the past few years had a lot to do with the COVID-19 pandemic. Three ships left the Princess fleet starting in 2020 as part of an effort to cut costs during the line's coronavirus-caused global shutdown. Another two vessels — Golden Princess and Star Princess — had been scheduled to leave the Princess fleet even before the pandemic began. They were transferred to one of the line's sister companies, P&O Cruises Australia.

The line currently has one more vessel on order that will be a sister to the recently unveiled Sun Princess. To be called Star Princess, it's due to debut in August 2025.

Destinations and itineraries

Princess Cruises sails to more than 100 countries on seven continents, from North America and Europe to Asia and Australia, and it offers a wide range of itineraries — around 170 in a typical year. The line's ships visit more than 380 different ports and destinations and take passengers to more than 100 UNESCO World Heritage sites.

Among the line's voyages, you'll find everything from three-day sampler cruises down the Pacific Coast to 116-day around-the-world voyages.

Princess is particularly known for cruises to Alaska , where it dominates the market for cruises along with sister line Holland America . In a typical year, Princess deploys seven or eight ships to Alaska in the summer — far more than most other lines. It also operates its own wilderness lodges in the state, as well as tourist trains and buses. It uses the lodges, trains and buses to offer a range of 10- to 17-night Alaska cruisetours that combine a cruise with land-based touring.

Princess also typically deploys five to seven ships to Europe in the summer, and it has a big presence in Australia, where it can deploy as many as six ships for parts of each year. In recent years, it has also become a major player in cruises around Japan that cater to both American and Japanese travelers, as well as Australians.

In North America, Princess ships sail out of Fort Lauderdale; Los Angeles; San Francisco; San Diego; Seattle; Galveston, Texas; Vancouver, British Columbia; and Whittier, Alaska. There are also some sailings that depart from New York City, Quebec City and Honolulu.

In Europe, Princess ships mostly sail out of Southampton in the United Kingdom; Copenhagen; Barcelona; Piraeus, Greece (the port for Athens); and Civitavecchia, Italy (the port for Rome).

Related: The 5 best destinations you can visit on a Princess Cruises ship

Who sails Princess Cruises

Princess appeals to an older demographic than lines such as Carnival and Norwegian. The average age of passengers is around 54, and you'll usually see a lot of couples on board in their 50s, 60s and 70s.

As noted above, these aren't people necessarily craving go-kart tracks and ropes courses at sea. They're people looking to explore the world in a comfortable, classy sort of way that also is relatively affordable. That last part is key. Princess offers a lot of globe-circling itineraries of the sort often available from high-end luxury lines. However, it does so at a much lower price.

While not the biggest line for families with young children, Princess does draw a lot of multigenerational family groups. It's the line you take if you want an affordable ship that'll appeal to your 70-year-old parents as much as your 12-year-old kid.

Princess also draws a lot of passengers celebrating milestones. The line markets heavily to people marking birthdays and anniversaries with special packages and programs. It's also a huge player in the market for destination weddings at sea, with a division that will help you arrange a ceremony on board or at an exotic location on land during a port call.

Princess was, notably, the first cruise line to host modern-day weddings on ships, offering ceremonies officiated by the ships' captains hosted in onboard chapels.

It is, after all, the "Love Boat" line.

Cabins and suites

When it comes to rooms, Princess is sort of the Marriott of the big-ship cruise world. Its rooms are comfortable and functional but a bit bland. Avant-garde style is not a Princess thing.

The vast majority of the accommodations on Princess ships fall into one of three broad categories: windowless inside cabins, oceanview cabins and balcony cabins. Balcony cabins, in particular, are widespread on Princess ships. Among mass-market lines, Princess was the pioneer in adding large numbers of balcony cabins to ships.

While balcony cabins are common on Princess ships, you'll find relatively few suites on them. Just 50 of 2,162 cabins on the line's new Sun Princess are suites, for instance, and that's a lot more suites than you'll find on most other Princess ships.

What this means is there aren't a lot of ways to live large on a Princess ship or to pack a lot of people into a single accommodation. Until the debut of Sky Princess in 2019, the line didn't have a single cabin that could accommodate more than four people.

That said, the Grand Class vessels each offer two Family Suites that can be created by connecting a Mini-Suite with an adjacent inside cabin to form a six- to eight-person complex.

Unveiled five years ago, Sky Princess featured the line's first truly large stand-alone suites, dubbed Sky Suites. Such suites were added to the line's Discovery Princess, too.

There are two of the suites on each of the ships, and they measure a generous 1,800 square feet (though more than half of that space is taken up by a huge wraparound balcony). With two bedrooms plus a living room with a pullout sofa, they're designed for up to five people.

The line's new Sun Princess also has several large suites that measure as much as 1,260 square feet.

Still, even the biggest suites of Sky Princess, Discovery Princess and Sun Princess aren't the truly epic suites with huge interior living spaces that you'll find on the latest Royal Caribbean or Regent Seven Seas Cruises ships. If that's what you're after, Princess isn't your line.

Related: The 7 best cruise ship suites — picked by someone who has seen them all

Restaurants and dining

Every Princess vessel has three main dining rooms where meals are included in the fare, and these dining rooms are at the heart of the dining experience on Princess ships. Many passengers have all or most of their dinners in a main dining room.

As of this year, the three main dining rooms on each Princess ship operate under different formats. At one of the main rooms, you can make a reservation for any time, provided a table at the time you want is available. To ensure the time you want, it's best to reserve a table far in advance of your sailing, which you can do online once you've paid for the cruise in full. You also can make reservations on board ships during your cruise.

At another of the main dining rooms, you can just show up for dinner at any time without a reservation and be seated on a space-available basis.

The third main dining room on every Princess ship offers a fixed-time "traditional" seating option where you can request the same table at the same time with the same waiter every night of a cruise.

Every vessel also has a casual buffet eatery where meals are included in the fare. Near the main pool area on most ships, it's usually called Horizon Court but is also known as the World Fresh Market or Panorama Buffet on some vessels.

Other covered options on at least some Princess ships include poolside pizza outlets and poolside grills serving burgers. Also, on sea days, Princess transforms a bar or dining venue at lunchtime into an included-in-the-fare English-style pub. It serves traditional pub food such as fish and chips and cottage pie, along with Bass Ale or Guinness (for an extra charge).

Every Princess ship also has at least a couple of extra-charge eateries. On most ships, you'll find the line's signature Italian restaurant, Sabatini's. It serves homemade pasta, seafood and other Italian specialties in an elegant setting and comes with a flat fee of $45 per person.

Most Princess ships also have a signature steakhouse. On most vessels, it's called Crown Grill and offers premium beef and seafood cooked to order in an open, theater-style kitchen. On two ships — Diamond Princess and Sapphire Princess — it's called Sterling Steakhouse, where passengers choose their cut of steak from a tray presented by their waiter.

On two ships — Coral Princess and Island Princess — the steakhouse has a Cajun and Creole twist. In addition to steak dishes, the menu features New Orleans-style peel-and-eat shrimp, alligator ribs and gumbo. On those vessels, it's called the Bayou Cafe and Steakhouse.

All the steakhouses come with a flat fee of $45 per person.

Princess ships also offer a chef's table experience — a concept the line pioneered in the cruise world. Costing $95 to $115 per person, it includes pre-dinner cocktails and hors d'oeuvres in the ship's galley with the executive chef before a main dining experience at a private table in the dining room.

Another dining option that recently began popping up on Princess ships is a seafood eatery called The Catch by Rudi, designed by Princess' head of culinary arts, Rudi Sodamin. (Holland America fans will remember Sodamin as that line's longtime master chef.)

The Catch by Rudi is only on Sun Princess, Enchanted Princess, Sky Princess, Majestic Princess and Discovery Princess. Like the Princess steakhouses, it has a $45 per person cover charge.

Related: Cruise ship restaurant nirvana: The 10 best meals you can have at sea

Entertainment and activities

Princess ships are loaded with entertainment that ranges from Broadway-style theater shows to street entertainers who appear in each vessel's central piazza. That said, they're not floating amusement parks. Unlike some big-ship lines, Princess isn't topping its vessels with waterslides, go-kart tracks, ropes courses and other family-focused attractions.

Theaters and shows

There's no shortage of theater and lounge entertainment on Princess ships. On a typical night, you might find a flashy, fast-paced production show playing in the main theater, a comedian performing in a secondary lounge and live music on offer in several more venues.

In many cases, the main theaters on Princess ships are quite elaborate, with Broadway-show-level lighting and special effects, and the productions housed within the theaters are elaborate, too.

Princess has upped its game with its theater productions in recent years through a partnership with Stephen Schwartz, the Tony Award-winning composer of "Wicked," "Godspell" and "Pippin."

Among new productions that Schwartz has worked on is "The Secret Silk," which features life-size puppetry from Jim Henson's Creature Shop, dancing and special effects. It was created and directed by John Tartaglia, a star of Broadway's "Avenue Q" and "Beauty and the Beast."

Princess is also known for its karaoke nights, and it holds a "The Voice of the Ocean" competition during cruises, which is a spinoff of the TV show. Passengers compete in a live performance after karaoke auditions and rehearsal sessions with the shipboard band and backup singers. A team of coaches sits in giant "I Want You" chairs, just like on the show, and passengers vote to choose the winner.

Other interior attractions and activities

In addition to entertainment spaces, the interiors of Princess ships are filled with other venues where passengers can kick back and let loose day and night, including a range of bars, lounges and nightspots.

On many ships, the hub of activity is the Piazza, a sprawling, multilevel space that serves as a central gathering place, like a square in Italy. The configuration of the Piazza varies by ship, but the area typically offers several shops, a coffee bar called International Cafe, a wine bar called Vines and (on some vessels) additional bars and eateries. The Piazza is also home to roving street performers.

Every Princess ship also has a casino, often just off the Piazza, and spas are big on Princess ships. The Lotus Spa complexes on the line's Royal Class ships offer nearly two dozen treatment rooms, an extensive beauty salon and a thermal suite with a hydrotherapy pool, heated stone beds, a Turkish-style steam bath and other steam chambers.

Several of the newer Princess ships, including Discovery Princess, Enchanted Princess and Sky Princess, have jazz clubs called Take 5.

In addition to such venues, Princess offers a lot of enrichment activities on its ships. The line has partnered with Discovery to offer a Discovery at Sea program on vessels that includes activities like stargazing with a specialist from a top deck. The program also brings destination specialists and naturalists on board in places such as Alaska to offer insights.

Inspired by Discovery's popular "Shark Week," Princess has also created Shark Week at Sea programming that runs on select sailings in the summer with activities and games designed to challenge both adults and kids on the myths and interesting facts about sharks.

Culinary demonstrations, wine tastings and dance classes also are popular on Princess ships.

Top-deck attractions

The top decks of most Princess ships are notable for what they don't have: There are no roller coasters or pedal-powered sky rides like you'll find on Carnival ships or the go-kart tracks that top some Norwegian vessels. There are no surfing simulators, sky diving simulators, rock climbing walls or zip lines of the sort found on Royal Caribbean vessels. For the most part, there aren't even waterslides or watery splash zones (two vessels, Caribbean Princess and Sun Princess, do have splash zones).

Princess executives long ago decided not to engage in what they call the "amusement park arms race" taking place among lines operating big resort-like ships.

Instead, the line has mostly stuck to the basics with its top decks. They are covered with relaxing pool and lounge zones — and lots of them.

On the last three Royal Class ships, for instance, there's a main pool area at the center of the top deck with two full pools and three hot tubs, plus a secondary pool area at the back of the ship with another pool. There's also an adults-only pool area toward the front of the vessel, along with an extra-charge, adults-only relaxation area called the Sanctuary.

Between all these pool and lounge areas running along the sides of the ship are additional sunning areas with lounge chairs and four more hot tubs.

In short, there is a ton of space for relaxing on the top deck of these newest Princess vessels — more than you'll find on any other ship of comparable size, save for their earlier sisters in the Royal Class.

The one big attraction that you will find on the top deck of Princess ships, always at the main pool area, is a giant Movies Under the Stars movie screen. A growing number of cruise ships now have movie screens on their pool decks, but Princess pioneered the concept.

The screens show movies, concerts and sporting events during the day, but at night, they really shine. In a longtime Princess tradition, the line turns the main pool areas of its ships into outdoor movie theaters at night by reconfiguring lounge chairs to face the screen and bringing out blankets to ward off the evening chill. They even serve popcorn.

Some ships also feature basketball courts, miniature golf putting courses, shuffleboard games and pingpong tables tucked into corners of their top decks.

Additionally, the new Sun Princess has a family-friendly play zone called Park19 with a hang-gliding-like ride experience, a ropes course and the previously mentioned splash zone — quite a bit more family-fun pizazz than has been the norm at the line. For now, it's the outlier in the Princess fleet when it comes to decktop amusements.

Children's programs

While it doesn't draw as many families with young children as Carnival or Royal Caribbean, Princess offers an extensive children's program that gets high marks from parents.

The Princess Youth and Teen centers were recently rebranded "Camp Discovery" as part of the line's partnership with Discovery Communications and offer free, supervised activities daily for children ages 3 to 17.

The line splits children in the program into three age groups: the Treehouse (ages 3 to 7 years), the Lodge (ages 8 to 12 years) and the Beach House (ages 13 to 17 years). Each age group often has its own separate facilities on ships. On some ships, the age groups may be further divided based on available space.

Each group has its own age-appropriate activities, with newly revamped experiences designed to "help young Princess explorers learn, play and create fun memories."

While the free programming for children ages 3 to 12 ends at 10 p.m., you can pay extra to leave your kids at shipboard Youth and Teen centers from 10 p.m. until 1 a.m. During those hours, they're supervised in what is essentially a group child-sitting service.

The Youth and Teen centers also welcome children under the age of 3 if they are accompanied by an adult.

Related: The 15 best cruise ships for people who never want to grow up

What to know before you go

Required documents.

A passport is required for all international itineraries, including world cruises and sailings to Africa, Asia, Australia and New Zealand, Europe, India, Central and South America, the Panama Canal (partial and full transit), Caribbean voyages that visit Martinique or Guadeloupe, the South Pacific and Tahiti.

If you're a U.S. citizen, you don't need a passport for many domestic itineraries (including Alaska, Bermuda, Canada, Caribbean, Hawaii and Mexico sailings). You can instead travel with an official copy of your birth certificate and a driver's license or other government-issued photo identification. A few other forms of identification, such as a passport card, are also acceptable. That said, Princess strongly recommends that all travelers bring a passport.

Passports must be valid for at least six months. The name on your reservation must be exactly as it is stated on your passport or other official proof of nationality.

Related: Where can I cruise without a passport?

Princess adds an automatic service gratuity of $16 to $18 per person, per day to final bills, depending on your cabin category. If you are unhappy with the service you receive, you can adjust this amount at the Guest Services desk before disembarking. (You can also increase the tip amount if so desired.) Also, an 18% gratuity is added to bills at bars, dining room wine accounts and spas.

Related: Tipping on a cruise: What to know about cruise ship gratuities

Princess has rolled out faster Wi-Fi systems with landlike speeds across its fleet in recent years, such that you now can stream video on ships. That's the upside. The downside is that such service costs a lot more than Wi-Fi access did in the past. Pricing changes over time, but the line was recently charging $24.99 per day to hook up a single device. That's an enormous increase from as recently as early 2023, when Wi-Fi access was available for just $9.99.

The faster Princess Wi-Fi system is called MedallionNet, and it's one of several technological upgrades that Princess has made to its ships in recent years under an umbrella called MedallionClass. MedallionClass also brings expedited embarkation, keyless cabin entry, on-demand food and beverage delivery, and the ability to locate friends and family on board — all via an app for mobile devices and a Princess-issued medallion that passengers carry while traveling.

Related: Wi-Fi on cruise ships: 5 things to know about internet use on board

Carry-on drinks policy

Princess allows you to bring one bottle of wine or Champagne per person onto ships at boarding at no charge (for consuming in your room; you'll be charged a $20 corkage fee if you want to bring it to an onboard restaurant or bar to drink). You can bring even more bottles of wine on board, but you will pay a $20 corkage fee per bottle.

Smoking policy

On all ships, smoking (including electronic cigarettes) is only allowed in designated outdoor areas and in cigar lounges, designated sections within nightclubs and at designated slot machines within casinos (for those who are playing). It's forbidden in cabins and on cabin balconies. Passengers caught smoking in their cabins will be charged a $250 fine per occurrence. One exception to the above rule is that e-cigarettes are allowed in cabins (but not on cabin balconies).

Princess ships have self-serve launderettes on cabin decks with washing machines, dryers, irons and ironing boards. There's a $3 per load charge to use a washer or dryer. The launderettes also have vending machines that dispense small boxes of detergent and water softener at $1.50 per box. Additionally, vessels offer extra-charge laundry and dry cleaning services.

Related: Everything you need to know about cruise ship laundry services

Electrical outlets

All vessels have standard North American-style, 110-volt outlets in rooms, and some also have European-style, 220-volt outlets and USB ports in cabins.

The currency used on most Princess itineraries is dollars. The exceptions are select sailings on ships based in Australia, where pricing is listed in Australian dollars. All vessels operate on a cashless system, with any onboard purchases you make posting automatically to your onboard account. You'll receive a medallion that you can use to make charges. This same card or medallion also is what lets you into your cabin.

Drinking age

You must be 21 to consume alcohol on many Princess itineraries. The exceptions include sailings between ports in Europe, China, Australia and New Zealand, and Singapore, where the drinking age is 18. For cruises between Japanese ports, the drinking age is 20.

During the day, there is no specific dress code, and people dress casually. If it's a sea day in a warm-weather destination, and you're bound for the top deck, that means looking like you're going to the beach — T-shirts, shorts and bathing suits (with a cover-up to go inside) are just fine.

At night, there is an official dress code that is enforced when entering restaurants. Most nights are designated as "smart casual," which Princess takes to mean pants and an open-neck shirt for men and skirts and dresses or slacks for women.

Beach attire, shorts, baseball caps and casual jeans (think: the fraying kind or those with holes) are not allowed. One or more nights per cruise, depending on the cruise length, will be designated as a "formal" night when men are expected to turn out in dark suits with a tie or even a tuxedo. The suggested attire for women on such nights is evening gowns or cocktail dresses.

Related: Cruise packing list: The ultimate guide to what to pack for a cruise

Princess Cruises' loyalty program

Princess has a four-tier frequent cruiser program, the Captain's Circle, that is worth joining for the perks — if you're willing to bear with its convoluted tier qualifying structure.

You reach the first tier, Gold, by taking a single cruise. However, from there, you move to each successive tier either by accruing a certain number of "cruise credits" (which aren't necessarily the same as the number of cruises you've taken) or by sailing a certain number of days.

To reach the Ruby level, for instance, requires three cruise credits (more on those in a moment) or 30 days on Princess ships. Platinum status kicks in after five cruise credits or 50 days on ships.

Related: Princess Cruises' Captain's Circle loyalty program: Everything you need to know

In most cases, members earn one cruise credit for every cruise they take. However, members who book a suite or travel solo in a cabin meant for two will receive two cruise credits for the voyage. The number of cruise credits you have earned is thus often the same as the number of cruises you have taken, but not always.

As is typical with cruise line loyalty programs, lower tiers don't bring all that much in terms of truly valuable benefits. You'll receive things like an invite to a private party (at the Gold tier) and a free upgrade for your travel insurance package when buying it through the line (at the Ruby tier). However, higher levels of the program start to be enticing.

The second-to-highest tier, Platinum, brings such perks as priority check-in and boarding, and a free internet package.

The top Elite level (15 cruise credits or 151 cruise days) adds such things as an exclusive window to preview and book new itineraries, priority ship-to-shore water shuttle service, complimentary laundry and a complimentary minibar setup.

Members at all tier levels get access to special pricing on certain cruises. They also receive a monthly newsletter and a membership pin.

Note that, in contrast to airline frequent flyer programs, cruise line loyalty programs do not require you to requalify for status every year. So, yes, the perks with lower tiers aren't great. However, it's not as difficult as it might at first seem to hit the more rewarding higher-level tiers in just a few years if you're cruising a lot.

A Princess passenger staying in suites will hit the Platinum level after just three cruises. The top Elite level is reachable within just eight cruises for someone staying in suites.

Related: A beginners guide to cruise line loyalty programs

How much does a Princess cruise cost?

Princess ships are very reasonably priced. They're not the least expensive vessels out there, but they're not pricey by any means. It's possible to find Princess voyages to the Caribbean, the Bahamas or Mexico starting under $100 per person, per night, including all taxes and fees — at least in the offseason.

For instance, as of the date of this story's posting, six-night sailings from Galveston, Texas, to the Western Caribbean in February 2025 started at just $418 per person, not including taxes and fees of $138. That works out to just $93 per night, per person, with taxes and fees for a package that includes your lodging, transportation and meals.

As you might expect, pricing for ships will generally be lower during offseason periods such as September, October, November (not including Thanksgiving week) and parts of December.

When you book can also matter. Cruises book up much further in advance than airplanes or hotels. Many cruisers will tell you that the best pricing for any given sailing is often available when cruises first go on sale (which can be a good two years before a departure). Booking far in advance also gives you the best chance of getting your preferred cabin type and location on a ship.

Once on board a Princess ship, you'll pay extra for most drinks, extra-charge restaurants, spa services, shore excursions, internet service and a few other things — unless you've bought a package for some of these items in advance.

Specifically, the line now offers bundle pricing for extra-charge items such as gratuity fees, Wi-Fi fees and a few other fees for onboard items if passengers pay for them in advance.

The line's Princess Plus plan gives passengers prepaid gratuities, a single-device Wi-Fi plan, a basic beverage package and a few other freebies for a bundled price of $60 per person, per day.

An enhanced version of the above plan called Princess Premier gives you Wi-Fi access on more devices, a premium drinks package and other additional inclusions for $80 per person, per day.

Most onboard activities, such as theater shows, are included in the fare.

Related: 15 ways that cruising newbies waste money on their first cruise

How to book

If you're sure you know what sort of cabin you want, on which ship, on which itinerary — and about a dozen other things — you can head over to Princess.com to make a booking directly.

That said, given the complexity of booking a cruise — there are a lot of decisions to make during the booking process, trust us — we recommend that you use a seasoned travel agent who specializes in cruises.

A good travel agent will quiz you about your particular interests, travel style and preferences, and steer you to the perfect cruise line, ship, itinerary and cabin for you. They can also help you if something goes wrong just before, during or after your voyage.

If you're sure that Princess is your line, look for a travel agent who specializes in trips with the brand. You want someone who understands all the little quirks that are unique to Princess cabin categories and, preferably, has done ship inspections to see the cabins firsthand.

Related: How to book a cruise using points and miles

Whether you use a travel agent or not, make sure to maximize your credit card points when paying for the cruise by using a credit card that offers extra points for travel purchases . This could be the Chase Sapphire Reserve® , which offers 3 Chase Ultimate Rewards points per dollar spent on travel and dining (excluding the annual up-to-$300 travel credit). There's also the Chase Sapphire Preferred® Card , which brings 2 Ultimate Rewards points per dollar spent on travel and 3 Ultimate Rewards points per dollar spent on dining.

Bottom line

Princess offers big, amenity-filled ships that are comfortable and classy at an affordable price.

If you're looking for a lot of top-deck fun zones — waterslides, go-kart tracks and the like — it's probably not the line for you. However, if you're on the hunt for not-too-expensive vessels that will take you to the farthest corners of the world in comfort, Princess ships should be on your shortlist.

It's also a great line if you're trying to put together a multigenerational trip, as its ships are designed to appeal to a wide range of age groups.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• Top ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

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All 16 Princess Cruises Ships, From Newest to Oldest

Here’s everything you need to know about the Princess Cruises fleet.

Courtesy of Princess Cruises

Sailors of all ages love Princess Cruises for its quality, service, value, and serene style of cruising.  What’s more, the 2023 T+L World’s Best Award-winning mega-ship line   — which is also a WBA Hall of Fame Honoree — tends to steer clear of splashy entertainment (for example, you won’t find go-karts, water slides, or ziplines on board most ships) in favor of more refined activities. Discovery at SEA programming is a standout offering: In partnership with Discovery and Animal Planet, guests can partake in nature-centric onboard activities and shore excursions. Most Princess ships boast a majestic atrium modeled after an Italian piazza, and it’s here where you’ll find some of the best drinking, dining, and shopping venues on board. 

According to travel advisor and cruise specialist Jennaca Boose of Marvelous Mouse Travels , Princess’ fleet of 15 ships — 16 if you count the upcoming Sun Princess , which will make its long-anticipated debut this year — is family-friendly, and each vessel is “equipped to entertain all ages;” however, some cater towards specific age demographics better than others. For example, she says, travelers sailing with younger children will especially love Royal Princess and Regal Princess , which “have even more to offer” beyond the kids club, such as “outdoor play areas with jungle gyms and a separate teen space with a hot tub.” Meanwhile, says Boose, cruisers craving an intimate onboard experience may consider sailing aboard Coral Princess or Island Princess , which are two of the line’s smaller ships. 

Finally, it’s also worth noting that the line ​​offers dozens, if not hundreds, of itineraries across the globe, including Alaska, Mexico, Japan, the Mediterranean, and many more. “Whether you’re looking for a quick getaway or an immersive cultural itinerary,” says Boose, “Princess has a ship for you.” Without further ado, keep scrolling for a breakdown of each ship in the Princess Cruises fleet to help you narrow down which vessels would be best for you. 

Related: 21 Cruise Tips That Will Help Make Your Trip Even Better, According to Experts

Sun Princess

Inaugural Year: 2024

Ship Class: Sphere

Ship Capacity: 4,300 guests

The inaugural ship in Princess' new Sphere class, Sun Princess is the line's largest — and flashiest — vessel to date. Set to sail the Mediterranean and Caribbean, this 20-deck mega-ship is sure to make waves following its early 2024 debut. The Park19 family zone will offer nine fun-filled activities, including the Sea Breeze (the first Rollglider at sea), The Lookout (an open-air observation deck), and Coastal Climb (a climbing structure for adventure enthusiasts of all ages). There’s also a two-deck arena, the multi-level Dome entertainment space, and the brand-new Spellbound, a Victorian-themed bar where guests can watch magicians while sipping theatrical cocktails.

Discovery Princess

Inaugural Year: 2022

Ship Class: Royal

Ship Capacity: 3,660 guests

For an elegant onboard experience complete with world-class specialty dining that’ll entice any gourmand, spectacular live entertainment in the lavish Princess Theater, and the largest balconies at sea (spanning over 1,000 square feet) found in one of the ship’s splurge-worthy Sky Suites, look no further than Princess’ final Royal-class ship. Spend sea days soaking up the sun — and the ocean views — by the infinity Wake View Pool.

Enchanted Princess

Inaugural Year: 2021

The elegant Enchanted Princess is a haven for relaxation-seekers with four sparkling pools (including the infinity-edge Wake View Pool), 10 hot tubs, and a serene spa offering Asian-inspired treatments. For the ultimate splurge, reserve one of the sprawling Sky Suites, best known for their expansive balconies offering 270-degree sea views. Other honorable mentions include the Sanctuary, Discovery at SEA, movie screenings under the stars, and the SeaWalk, a 60-foot-long glass-enclosed hallway with floor-to-ceiling ocean vistas.

Sky Princess

Inaugural Year: 2019

The snazzy Sky Princess made its grand debut in 2019; fast-forward five years later, and the ship has retained its allure. The three-story atrium is the beating heart of the ship, dotted with shops, bars, and restaurants galore. Check out Chef’s Table Lumiere, or try your luck at the casino for the ultimate splurge. Finally, for the best ocean views, book one of the Sky Suites.

Majestic Princess

Taylor McIntyre/Travel + Leisure

Inaugural Year: 2017

Ship Capacity: 3,560 guests

This Royal-class ship was initially designed for cruises from Shanghai, which means passengers can expect Chinese-inspired decor along with the fantastic specialty restaurant, Harmony, which features mouthwatering Asian menu items like wok-fried lobster, spring rolls, and more. Also unique to Majestic Princess is the adults-only Hollywood Pool Club, a perfect spot for grown-ups looking to soak in style. Meanwhile, don’t miss the dazzling casino and incredible SeaWalk, where panoramic ocean views await.

Regal Princess

Inaugural Year: 2014

This 2014 mega-ship definitely delivers in terms of onboard attractions. A few fan favorites include movies under the stars (best enjoyed with popcorn and candy in hand, of course), original productions, an outdoor musical fountain show, and Princess Live!, where passengers will find interactive culinary shows along with late-night comedy and game shows that can be viewed in-person or from the comfort of one’s stateroom. Last but not least, don’t forget to snap a selfie on the SeaWalk.

Royal Princess

Inaugural Year: 2013

Prepare to receive the royal treatment (pun intended) aboard the 3,560-passenger Royal Princess . The ship’s dazzling common spaces, including the grand atrium and the SeaWalk, are sure to impress design lovers, while the drinking and dining options, including the extravagant Chef’s Table Lumiere — available only on Royal-class ships — will delight culinary connoisseurs of all ages. 

Ruby Princess

Inaugural Year: 2008

Ship Class: Crown

Ship Capacity: 3,080 guests

Entertainment options abound on the 19-deck Ruby Princess , from movies under the stars and basketball to golfing and (hopefully) winning big at the casino. While party-going cruisers can dance ‘til the wee hours of the night at Skywalkers, serenity-seeking travelers may choose to hit the sack early before waking up to enjoy the spa or The Sanctuary.

Emerald Princess

Inaugural Year: 2007

Last refurbished in 2019, Emerald Princess features something for families of all ages, including  reimagined Camp Discovery youth and teen centers and the serene Sanctuary, a kid-free slice of paradise in the middle of the sea. Passengers can also perfect their swing at the putting course, enjoy poolside movie screenings, unwind at one of several swanky bars and lounges, including the Speakeasy Cigar Lounge, hit the spa, or dance the night away at the onboard club. In summary, it’s pretty much impossible to be bored on this ship.

Crown Princess

Inaugural Year: 2006

Despite its 3,000-plus passenger capacity , Crown Princess never feels super crowded thanks to abundant onboard amenities and activities. Highlights include three main dining rooms, a three-story atrium, and, of course, ample activities and programming, which run the gamut from basketball courts and pajama movie nights for kids to karaoke and an onboard nightclub.

Diamond Princess

Inaugural Year: 2004

Ship Class: Grand

Ship Capacity: 2,670 guests 

Best known for its Asia itineraries, Diamond Princess is sure to wow cruisers of all ages with its unique onboard features. Wellness-seekers need not miss the Izumi Japanese Bath, where guests can enjoy a traditional Japanese bathing experience coupled with breathtaking ocean views. There’s also the adults-only Sanctuary sun deck, Broadway-caliber entertainment, ample restaurants (including five main dining rooms), a nightclub, and so much more.

Caribbean Princess

Ship Capacity: 3,140 guests

This massive 18-deck ship was last refurbished in 2019 to bring it up to par with the line’s latest vessels. The European-inspired piazza , boasting street performers, eclectic boutiques, restaurants and bars, and a striking spiral staircase, is the beating heart of the ship. Plus, as part of the line’s partnership with Discovery, guests can enjoy nature-filled activities and lectures.

Sapphire Princess

Ship Capacity: 2,670 guests

Those craving a traditional cruising experience need not look further than the 20-year-old Sapphire Princess . With an onboard nightclub, five main dining rooms (plus many other bars and lounges, including a cigar lounge), this 2,670-passenger ship is among the line’s buzziest. After dancing the night away, adults can spend the day relaxing at The Sanctuary, while families will surely appreciate the dedicated spaces for kids, tweens, and teens.

Island Princess

Inaugural Year: 2003

Ship Class: Coral

Ship Capacity: 2,200 guests

Island Princess was purposefully built to sail through the Panama Canal. This 2,200-guest, 20-plus-year-old ship offers a more refined onboard experience compared to the line’s newer, flashier vessels. Sea days are well spent at the spa, in swimming pools, or sipping cocktails in the massive atriums; come nighttime, watch movies under the stars (a Princess staple) or catch live musical performances before hitting the sack — and getting ready to do it all again the following day.

Coral Princess

Ship Capacity: 2,000 guests 

Coral Princess is Princess’ smallest ship; however, there is still plenty to see, do, and experience on board. Guests can make themselves right at home in the piazza-style grand atrium, where prime people-watching awaits. For some R&R, grown-ups can head to the tranquil, adults-only Sanctuary while the kids are at play at the children’s centers.

Grand Princess

Inaugural Year: 1998

Ship Capacity: 2,600 guests

Princess’ oldest ship underwent a major renovation back in 2019, adding fan-favorite restaurants like Alfredo's Pizzeria, Salty Dog Grill, and Coffee & Cones. Catch a Broadway-style show, relax at The Sanctuary, or partake in nature-centric activities as part of the line’s Discovery at SEA programming.

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• Plan Your Trip

Princess Cruise: What Time To Board

Published: December 13, 2023

Modified: December 28, 2023

by Kira Alicea

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Introduction

Welcome to the mesmerizing world of Princess Cruises, where you can embark on unforgettable journeys to explore breathtaking destinations around the globe. As you plan your cruise adventure, one important aspect to consider is the boarding time for your Princess Cruise.

Arriving at the right time can make a significant difference in starting your vacation off on the right foot. Whether you are a first-time cruiser or a seasoned traveler, having the necessary information about boarding time will help you navigate the embarkation process smoothly.

In this article, we will guide you through the boarding time options for Princess Cruises, including early boarding, standard boarding, and late boarding. We will also highlight some important reminders to ensure a stress-free boarding experience.

Embarkation day is an exciting time full of anticipation and excitement. It is the day when you begin your cruise adventure, and the boarding process is the first step to embark on your ship and start enjoying all the amenities and activities offered on board.

Boarding time for Princess Cruises can vary depending on a few factors, such as the port of embarkation, the size of the ship, and the itinerary. It is important to note that Princess Cruises has designated time slots for boarding to ensure a smooth and organized embarkation process.

Next, we will explore the boarding time options available to passengers to help you plan your arrival at the port accordingly.

Boarding Time for Princess Cruise

When it comes to boarding time for Princess Cruises, there are different options depending on your preference and circumstances. Let’s take a closer look at these options:

• Early Boarding Options: If you want to make the most of your cruise experience and get a head start on exploring the ship, you may consider early boarding. Princess Cruises offers early boarding options for certain guests, such as those who book a suite or have elite status in their loyalty program. This allows you to board the ship before the standard boarding time and enjoy the amenities and activities right away.
• Standard Boarding Time: For most passengers, the standard boarding time for Princess Cruises is typically around noon. This gives the cruise line enough time to complete the necessary preparations after disembarking the previous guests and ensures a smooth transition for incoming passengers. It is recommended to arrive at the port at least a few hours before the designated boarding time to complete the check-in process and have sufficient time to settle into your stateroom.
• Late Boarding and Cut-off Time: While it is important to arrive on time for the embarkation process, Princess Cruises understands that unforeseen circumstances may cause some guests to arrive late. In such cases, there is usually a designated cut-off time by which passengers must arrive to ensure timely departure. It is essential to check with the cruise line regarding their specific policies on late boarding to avoid any last-minute complications.

It is important to note that the boarding process for Princess Cruises is typically a well-organized and efficient procedure. The cruise line strives to make the embarkation process as seamless as possible, allowing you to start enjoying your vacation without any unnecessary delays.

Now that you are familiar with the different boarding time options, it is time to share some important reminders to ensure a smooth and stress-free boarding experience. Let’s explore these reminders in the next section.

Early Boarding Options

Princess Cruises offers early boarding options for certain guests, allowing them to start their cruise experience a little earlier than the standard boarding time. Let’s delve into the various early boarding options available:

• Suite Guests: If you book a suite on a Princess Cruise, you will have the opportunity to enjoy the perks of early boarding. Suites offer luxurious and spacious accommodations, and early boarding is one of the exclusive benefits. This allows you to bypass the crowds and begin your cruise adventure at your own pace.
• Elite and Platinum Guests: Passengers who have elite or platinum status in Princess Cruises’ loyalty program are also eligible for early boarding. The loyalty program offers a range of benefits based on your cruise history, and early boarding is one of the privileges that loyal guests can enjoy.
• Special Circumstances: In certain situations, special circumstances may warrant early boarding. For example, guests with mobility issues or medical conditions that require additional time or assistance may be granted early boarding privileges. It is recommended to contact Princess Cruises in advance to discuss any special circumstances and make the necessary arrangements.

Early boarding is a wonderful opportunity to explore the ship, familiarize yourself with the amenities, and start your vacation with a sense of relaxation. It allows you to settle into your stateroom, unpack your belongings, and begin immersing yourself in the exciting activities and entertainment options available on board.

It is important to note that while early boarding offers certain advantages, it is not a guarantee of immediate access to your stateroom. The crew needs time to prepare the rooms for incoming guests, and the standard boarding time for staterooms still applies. However, you can make the most of your early boarding time by enjoying the public areas of the ship and taking advantage of the amenities they offer.

Now that you know about early boarding options, let’s move on to the next section where we’ll discuss the standard boarding time for Princess Cruises.

Standard Boarding Time

For most passengers, the standard boarding time for Princess Cruises is typically around noon. This is the designated time when the embarkation process begins, allowing guests to check-in, complete the necessary formalities, and board the ship.

Arriving at the port a few hours before the standard boarding time is advisable to ensure a smooth and hassle-free embarkation experience. This gives you ample time to go through the necessary procedures, such as security checks, document verification, and taking your embarkation photo.

During the standard boarding time, the crew is also busy preparing the ship for the arrival of guests. They need time to clean, restock supplies, and ensure everything is ready for a memorable cruise experience. Therefore, it is essential for passengers to respect the designated boarding time and not arrive too early, as it may hinder the crew’s preparations.

Once you have completed the check-in process, you will be provided with a cruise card, also known as the “key to the world.” This card serves as your identification, room key, and onboard payment method. It is important to keep this card with you at all times during the cruise.

After receiving your cruise card, you can proceed to board the ship. You will be welcomed by the friendly crew members and directed to your designated section for embarkation. Once onboard, the excitement of your cruise adventure begins, and you can start exploring the ship’s various amenities, restaurants, entertainment venues, and more.

While the standard boarding time is around noon, it is essential to check the specifics for your cruise itinerary. Some cruises may have slight variations in boarding times due to factors such as the port of embarkation, ship size, or itinerary. The exact time will be communicated to you by Princess Cruises in your pre-cruise documents or via email.

Now that you have a better understanding of the standard boarding time, let’s continue to the next section, where we’ll discuss late boarding and the cut-off time.

Late Boarding and Cut-off Time

While it is important to arrive on time for the embarkation process, Princess Cruises understands that sometimes unforeseen circumstances can cause guests to arrive late. If you find yourself in a situation where you are unable to make it to the port at the designated boarding time, it is crucial to be aware of the cut-off time and the cruise line’s late boarding policies.

The cut-off time refers to the latest time by which passengers must arrive at the port to ensure a timely departure. It is important to remember that the cut-off time is enforced to maintain the cruise’s schedule and ensure the safety of all guests on board.

If you anticipate arriving late or know that you will not be able to make it to the port on time, it is strongly recommended to contact Princess Cruises as soon as possible. The cruise line’s representatives can provide guidance and advice based on your specific situation.

In some cases, Princess Cruises may be able to assist you in making alternate arrangements to join the ship at the next port of call. However, this would be subject to availability and may incur additional costs. It is important to note that these exceptions are made on a case-by-case basis.

It is crucial to maintain open lines of communication with Princess Cruises and keep them updated about any delays or issues that may affect your boarding time. They can provide you with the necessary guidance and instruct you on the best course of action.

It is also recommended to have travel insurance that covers any unforeseen circumstances that could potentially impact your ability to reach the port on time. This will provide you with additional protection and peace of mind in case of unexpected travel disruptions.

To avoid any last-minute complications, it is always best to plan your travel arrangements keeping in mind the boarding time and allowing for potential delays. Leaving some buffer time between your arrival at the port and the cut-off time will ensure that you have a stress-free boarding experience.

Now that you are acquainted with late boarding and the cut-off time, let’s move on to the next section, where we’ll highlight some important reminders for a smooth boarding process.

Important Reminders for Boarding

As you prepare for your Princess Cruise and embarkation day approaches, there are some important reminders to keep in mind for a smooth and stress-free boarding process. Let’s take a look at these reminders:

• Check-in Online: To expedite the check-in process, it is highly recommended to complete the online check-in before your cruise. This allows you to provide important information, upload necessary documents, and choose your preferred boarding time slot, if available. Online check-in saves time at the port and helps ensure a seamless embarkation experience.
• Review Required Documents: Before heading to the port, double-check that you have all the necessary travel documents. This typically includes your passport, cruise ticket, and any required visas or health certificates. Ensure that your documents are valid and easily accessible to present during the check-in process.
• Secure Transportation and Parking: Plan your transportation to the port in advance. Consider options such as private car services, taxis, or designated cruise shuttles. If you choose to drive, research and pre-book parking at or near the port to guarantee a spot. Arranging these details ahead of time will save you time and reduce stress on embarkation day.
• Pack Essential Carry-On Items: Prepare a carry-on bag with essential items to have with you during the boarding process. Include items such as travel documents, medication, a change of clothes, swimwear, and any valuables. Keep in mind that your checked luggage may take some time to be delivered to your stateroom, so having these essential items on hand will ensure your comfort and convenience.
• Arrive Early: To avoid rushing and ensure a smooth check-in process, it is recommended to arrive at the port a few hours before the designated boarding time. This allows ample time for security checks, document verification, and any additional procedures required. Arriving early also gives you the opportunity to explore the port area and familiarize yourself with the embarkation process.
• Follow Instructions and Be Patient: During the boarding process, listen to the instructions given by the staff and follow their guidance. They are there to assist you and ensure everyone’s safety. Be patient and cooperative, as boarding a large number of passengers can take time. Remember that the crew is working diligently to make the embarkation process as smooth as possible.

By keeping these reminders in mind, you can streamline your boarding experience and start your Princess Cruise on a positive note. Remember to stay organized, be prepared, and embrace the excitement of embarking on a remarkable journey at sea.

Now that you are well-equipped with the knowledge of boarding time options, late boarding, and important reminders, you can confidently plan and prepare for your Princess Cruise. Enjoy every moment of your cruise adventure and create lifelong memories as you sail to enchanting destinations around the world.

Safe travels and bon voyage!

Boarding time for your Princess Cruise plays a crucial role in starting your vacation off on the right foot. Whether you opt for early boarding, adhere to the standard boarding time, or encounter late boarding situations, being well-informed and prepared will ensure a smooth embarkation process.

Early boarding options are available for suite guests, elite and platinum loyalty program members, and guests with special circumstances. These offer the opportunity to start enjoying the ship’s amenities before the standard boarding time, adding an extra level of comfort and convenience to your cruise experience.

The standard boarding time for Princess Cruises is typically around noon. It is essential to arrive at the port a few hours before to complete necessary check-in procedures and ensure a seamless transition onto the ship. Remember to respect the boarding time to allow the crew to prepare the ship for your arrival.

In the event of late boarding, it is important to be aware of the cut-off time and communicate any delays or issues to Princess Cruises. They will guide you on the best course of action and potentially assist in making alternative arrangements.

Some important reminders for a smooth boarding process include completing online check-in, reviewing required documents, securing transportation and parking, packing essential carry-on items, arriving early, and following instructions from the staff.

By following these guidelines, you can ensure a stress-free embarkation experience and fully immerse yourself in the excitement and luxury of a Princess Cruise.

Now that you have all the information and tips at your disposal, it’s time to start counting down the days until your unforgettable journey begins. So, pack your bags, double-check your documents, and get ready to embark on a remarkable adventure with Princess Cruises.

Bon voyage!

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Princess Cruises launches new routes out of Boston

The well-appointed Emerald Princess is now sailing around New England, Canada and beyond.

Boston has a new option for cruise vacations with itineraries to visit our northern neighbors during  prime leaf-peeping season.  Princess Cruises has sailed into town for its maiden Boston season, beginning July 14, with exciting east coast excursions planned through early October around New England, Canada and Greenland.

In the wake of introducing a  Northern Lights  voyage to west coast travelers , the iconic cruise company is now sailing out of Flynn Cruiseport Boston with the  Emerald Princess . The 3,080-guest cruise ship  offers well-appointed staterooms, world-class dining voted one of the best choices for food lovers by Food & Wine magazine , award-winning casinos and entertainment, luxurious spas and tons of on-board activities and experiences.

Ten available routes from Boston range in length from seven to 17 days. Hop aboard to enjoy all that scenic New England and Canada have to offer—from colonial history to striking lighthouses and quaint seaside villages ready to serve you some fresh seafood. 

In August, you can knock a visit to  the world's largest island off your bucket list with three port stops in Greenland to see its stunning landscapes and magnificent fjords. As fall creeps in, Emerald Princess also has vantage points on the most glorious foliage as it sails along forested areas in the northeast, rich in the brilliant shades of autumn red, orange and gold.  

Boston-based Emerald Princess cruises sailing this summer and fall include:

Canada and New England—seven days : Roundtrip from Boston visiting Halifax, Sydney (Cape Breton Island), Charlottetown (Prince Edward Island) and Portland or Bar Harbor. Cruises depart July 14, 21, 28; August 4, 2024.

Classic Canada and New England—10 days : Departing from Boston to Québec with stops in Portland, Saint John (for the Bay of Fundy), Halifax, Sydney (Cape Breton Island), Charlottetown (Prince Edward Island) and Saguenay. Cruises depart August 28; September 17; October 7, 2024. Two cruises sail the opposite itinerary from Québec to Boston on September 7 and 27, 2024.

Greenland and Canada—17 days : Roundtrip from Boston visiting three ports in Greenland—Nuuk, Qaqortoq and Nanortalik—plus Sydney (Cape Breton Island), Corner Brook, St. Anthony (Newfoundland) and St. John's (Newfoundland). Cruise departs August 11, 2024. 

Learn more about booking at princess.com .

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We are humbled by the loyalty of our guests. That's why we created the Princess Captain's Circle℠—as a special thanks for choosing us again and again. It's easy to join, too! You automatically become a Circle member once you complete your first Princess cruise. 1

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Each voyage moves you closer to the next loyalty level. 2 Book and sail in a full suite or pay the exclusive occupancy fare when traveling solo, and you'll receive two cruise credits instead of one. 3 And because we also track the number of days you spend with us, longer cruises can give you a boost too.

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1 Residents of the EEA are required to enroll to be Captain’s Circle Members and receive their loyalty benefits by registering on princess.com and creating a My Princess account.​

2 Members are eligible for a higher tier level on the next cruise following completion of necessary cruises and/or cruise days. Land portion of cruisetour does not apply. Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. P&O UK cruises are no longer eligible.

3 Princess Captain's Circle Double cruise credits for booking and sailing in a full suite (mini-suites excluded) or sailing at the exclusive occupancy fare are effective with sailings beginning on or after December 7, 2008. Cruises only, and not cruise days are doubled. The exclusive occupancy fare is for solo guests occupying a stateroom alone and who paid the single traveller supplement.

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Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2018, it is the second-largest cruise line by net revenue.

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Jan Swartz  — CEO / President

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Sandra Barletta

I think you should be aware of the limitations at your call center. when I called to get my medallions the person spoke English very poorly and was most difficult to understand. Two and on half hours to give my info to him. Today I received my medallions and my husband’s is correct and mine isn’t. Now I’m being told to correct this on the ship which means waiting in line for the change. Today is Friday and we are leaving very early next Thursday. Why can’t the new one be overnighted?

Hans Sparbel

Customer service rep “Angel” could not resolve our issues and refused to connect us to a supervisor – was told after 45 min that a supervisor “Mikaela” would call back within an hour – Customer service does not appear to be a priority. – Princess may loose too clients today – even after multiple previous cruises.

Chris Meisenhalder

Princess off-shore, third party call center are not able to resolve issues. Bring support in-house and employee reps who are well versed in English.

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• Princess Cruises

How can I contact Princess?

By DevSpy , April 18, 2022 in Princess Cruises

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I'm having an impossible time reaching anyone at Princess and wondering if anyone has some ideas? I have called, waited on hold for hours on multiple occasions, reached someone once and put on hold so long the line disconnected, emailed with no response and it's been over a month, attempted a live chat that ended with the suggestion I contact customer service. Are there other options to contact customer service?

Thanks in advance 

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reedprincess

It appears you've booked directly - in which case, you're in the hook for any time and effort to contact Princess.

And unfortunately, that's what you're left to work with. 

I'm guessing you also do not have a Princess Vacation Planner? 

If not - then yeah, you're left with the public contact options...there's no real secret insider line. 

Maybe through Captain's Circle contact, should you have that access. 

It's one main reason we've used a TA for recent sailings - so we are not the ones having to spend the time and effort doing the work, we leave it to the professional.. 

Good luck. 

This is my first time going on a cruise and I had no idea there was any other way to book, until speaking with people after needing assistance with this current issue of course. After a month and a half and hours and hours and hours on hold, I am contemplating cancelling my cruise all together and forfeiting my deposit. 

I appreciate your insight, it appears I have made a mistake

How long ago did you book? If you are within the 60 day time frame allowed you can transfer the cruise to a TA and have them go to bat for you. Of course then you need to know where to get a good TA...

Edit: You don't mention what your issue is. If you are trying to get help with the Medallion App just give up. You aren't likely to get assistance from Princess as the people you get on the phone don't have a clue. If this is your issue then stop worrying. You do not need to use the stupid app . Just show up at the pier with your passport, vaccination proof, negative C19 test, and any other ID or paperwork you may need. (A copy of your Travel Summary and Booking would be good to have.) Princess will take care of all the stuff they said must be done in the app.

If you are calling about something other than the Medallion App you should be starting your calls around 7:30 AM Pacific Time. Call until they answer and you will be at the head of the queue.

I book direct with Princess,  I needed to contact Princess to change my cabin that had been reassigned on a change of ships by Princess.  Did this early in April.  I did so on a Tuesday, called at 7:00 am, Pacific Standard Time, was on hold only 10 minutes, got my needs met. 

Princess opens at 6:00 am, Pacific Standard Time, Monday thru Friday.    I called on a Tuesday, not a Monday, since they are closed on weekends.         

I have never used a Princess Vacation Planner, don't see the need.   I have 30 cruises with Princess. 

Hope this helps.                                                                                                                                                        

As Thrak asked, what are your questions? It is quite likely that the collective brain trust here on CC may be of assistance. There are even a few travel agents here who give good insight and advice.

Give it a try, what do you have to lose?

Thrak an EDDY

I looked and I booked Jan 26th, bummer I didn't know sooner.  Thank you for the advice, I will try to call earlier earlier. 

You all understand this process so well, I am a little embarrassed now to admit what the issue is. But, maybe you can tell me it's not a big deal and I can just pout and move on. Like I mentioned, this will be my first cruise. I wanted a special trip for my 5 year wedding anniversary where we can relax. (His idea)  I paid the extra money for the cabin type, location, and level I wanted, however, a month later the cabin was changed to a higher floor, moved to mid aft and now a joining room. I went on and saw the new room was $500 cheeper. I was told I could give up one of the included promotions and it would reduce the price, but the price difference of the cabin  (again, I specifically paid a little extra for the cabin I wanted) would not be refunded/credited. 

This may not seem like a big deal to many, but I really didn't expect the response.  

I am a nursing student and also work in an emergency department. I am tired. I want a vacation. I want to look forward to something, but now I feel bummed. Feel free to judge me, but also include advice if you have any. 

If they move you they are supposed to send an email to you notifying you of the fact and a phone number where you can state that you do not want to be moved.

I had a move happen to me. I found out the day it happened because I decided to look at the Cruise Personalizer. In my case the email did not show up until later. I actually used the Live Chat function to get the original room I booked back. If you keep trying you may get a different person that may help you with your particular case.

Yes, I received an email, but was not given any additional contact information other than the standard phone number. I actually called and hopped on the chat the day I received it, and got absolutely no where. I made it clear I did not want to be moved and they suggested alternative rooms that were even worse. I have made attempts to contact them since end of February. It is standard to not credit the room difference? 

2 minutes ago, DevSpy said: Yes, I received an email, but was not given any additional contact information other than the standard phone number. I actually called and hopped on the chat the day I received it, and got absolutely no where. I made it clear I did not want to be moved and they suggested alternative rooms that were even worse. I have made attempts to contact them since end of February. It is standard to not credit the room difference? 

I have no idea about crediting the difference in price as I turned down the move. I actually told them I was very upset that they considered it an upgrade. They moved me to a room with an adjoining door and told them that just was not suitable. That those rooms should be kept by them for families. I got them to move me back. They have a lot of new staff after the hiatus that do not know what they are doing. Who ever you speak to let them know you have been trying to rectify this situation for a while.  Let them know this is supposed to be your anniversary celebration. Be polite but assertive. You may get passed up the food chain.

1 minute ago, DevSpy said:  It is standard to not credit the room difference? 

Is the cabin they moved you to a higher class cabin (such as moving from a balcony BD to a Balcony BC or any higher type cabin)?

If so, it is considered an upgrade by Princess even if it is not considered one by you.

With such a change of cabin, current pricing does not matter even if the price of your original cabin has gone down and the price of the higher category cabin has gone down.

Sometimes they are willing to make a price adjustment if you request it. If they reprice your booking, it will be with the current promotions, not the ones that existed at the time of your original booking. So, for example, if some OBC and a free specialty dinner were part of the original booking but are not currently offered for new bookings, you would lose those perks on a refare.

One thing I learned from Cruise Critic is to tell Princess Cruise Line that if you want to avoid them moving your cabin have your booking marked no upgrade. Note that if you do not mind an upgrade  offer to a better type of cabin, for example an inside to a balcony or a balcony to mini-suite and so on have it marked as meta upgrade only.

I forgot to add their reasoning, maybe it makes a difference? It was because of a quarantine room or floor? Something along that line, but it was the reason I wasn't given a choice and "nothing could be done." Mind you, this cruise is not until September on the Discovery.

No, the original was a deluxe balcony mid-forward, but it was right next to midship, no a-joining room, deck 9

The new room is the same type, mid-aft, the potential for a slumber party with new friends, and on a higher deck

Now, if I am being ridiculous about this (remember, I am tired), just tell me. I am new to this and my feelings got hurt after I spent my study time reading endless opinions on the perfect room and convincing my husband we absolutely needed to plan our summer vacation in January, only to be swapped out for one that would have saved me $500 (mind you, nursing books don't buy themselves) had I not wanted to be as close to midship as possible. So, after I convinced my husband we had to spend "just a little bit more" to be "practically" midship, we got booted to the back, wasted our money, and I think I'm being ghosted. I"m sad and I haven't even gone on the cruise yet. 

15 minutes ago, DevSpy said: I forgot to add their reasoning, maybe it makes a difference? It was because of a quarantine room or floor? Something along that line, but it was the reason I wasn't given a choice and "nothing could be done." Mind you, this cruise is not until September on the Discovery. No, the original was a deluxe balcony mid-forward, but it was right next to midship, no a-joining room, deck 9 The new room is the same type, mid-aft, the potential for a slumber party with new friends, and on a higher deck Now, if I am being ridiculous about this (remember, I am tired), just tell me. I am new to this and my feelings got hurt after I spent my study time reading endless opinions on the perfect room and convincing my husband we absolutely needed to plan our summer vacation in January, only to be swapped out for one that would have saved me $500 (mind you, nursing books don't buy themselves) had I not wanted to be as close to midship as possible. So, after I convinced my husband we had to spend "just a little bit more" to be "practically" midship, we got booted to the back, wasted our money, and I think I'm being ghosted. I"m sad and I haven't even gone on the cruise yet. 

Since your cruise is not until September you should be able to cancel the booking now at no penalty and then rebook at the current lower price (with any current perks offered).

3 hours ago, DevSpy said: Yes, I received an email, but was not given any additional contact information other than the standard phone number. I actually called and hopped on the chat the day I received it, and got absolutely no where. I made it clear I did not want to be moved and they suggested alternative rooms that were even worse. I have made attempts to contact them since end of February. It is standard to not credit the room difference? 

I always mark my reservation as "do not upgrade" as I always pick the cabin I want. What they consider an upgrade isn't always good. The deck I pick I don't think the would use as a quarantine deck. I always pick the Lido deck so when I get up at 4am I can get my first cup of coffee real fast 😆 We are on the Discovery the end of August first if September and can't wait.

3 hours ago, brisalta said: One thing I learned from Cruise Critic is to tell Princess Cruise Line that if you want to avoid them moving your cabin have your booking marked no upgrade. Note that if you do not mind an upgrade  offer to a better type of cabin, for example an inside to a balcony or a balcony to mini-suite and so on have it marked as meta upgrade only.

If you book with Princess on line, I have seen the "Upgrade" box there to mark but never anything that refers to a meta upgrade. i.e. you can't distinguish between an upgrade or meta upgrade. 

I've been meaning to ask my TA whether they have this option, as our upcoming UK cruise has heaps of mini suites still available. We have booked a balcony cabin.

2 hours ago, DevSpy said: I forgot to add their reasoning, maybe it makes a difference? It was because of a quarantine room or floor? Something along that line, but it was the reason I wasn't given a choice and "nothing could be done." Mind you, this cruise is not until September on the Discovery. No, the original was a deluxe balcony mid-forward, but it was right next to midship, no a-joining room, deck 9 The new room is the same type, mid-aft, the potential for a slumber party with new friends, and on a higher deck Now, if I am being ridiculous about this (remember, I am tired), just tell me. I am new to this and my feelings got hurt after I spent my study time reading endless opinions on the perfect room and convincing my husband we absolutely needed to plan our summer vacation in January, only to be swapped out for one that would have saved me $500 (mind you, nursing books don't buy themselves) had I not wanted to be as close to midship as possible. So, after I convinced my husband we had to spend "just a little bit more" to be "practically" midship, we got booted to the back, wasted our money, and I think I'm being ghosted. I"m sad and I haven't even gone on the cruise yet. 

Firstly, thankyou for going in to nursing. Not an easy job, particularly in these times.

I appreciate you are tired and having your cabin changed isn't great....but in the whole scheme of things you will both have a great cruise. We actually prefer aft cabins to mid ship - the extra walk after a big meal and drinks is good for us! Sure, Princess have not handled this well but you'll still have a nice cabin and after a day on board your location will not worry you, I hope.

However, as others have said, just cancel and start again, preferably using a decent TA who can bat for you if you strike trouble.

Does anyone know if the upgrade line 1-844-525-0942 is still operational? It was in December 2021.  @DevSpy  thats the office that moved you

You could also try the PVP line. That's 1-800-901-1172 and plead your case. They might assign you to someone who will 'refare' your cruise keeping your promo but lower your price (difference is refunded to payment method) and correct the room. Otherwise they will 'rebook' you (lose your promo) but still refund the difference and change your room. Whichever PVP / CVP handles this will become your PVP / CVP (Princess Vacation Planner / Cruise Vacation Planner) but you can decide later if you want to keep him / her. 

Because you were moved off a quarantine floor you should have the option to pick a new location with in the category you paid for.

I would have a few new cabin numbers ready so when you call you can tell them where you want to move.

I was moved for the exact same reason and when I called (again you have to call as soon as the phone lines open)  I gave them the new cabin # that I wanted and all was settled.

Don’t cancel yet, try calling again.

Sorry this happened to you but it also has happened to a lot of others.  Because of Covid, Princess ships have a whole section of cabins blocked off for quarantine (new crew have to quarantine and also covid + people).  They are not stopping people from booking these cabins, especially far in advance.  Only thing you can do now is follow some of the above suggestions... especially calling as soon as they open, have other cabin # in mind that are in your same category.  

Tip - instead of clicking on each cabin # to see if it says anything about the cabin  I google Princess deck plans and go on a 3rd party site.  They usually have the full deck plan with some cabins having different symbols.  That way I figure out which cabins are adjoining or maybe have 3rd or 4th person bunks.

As for the difference in price, my guess is that you are comparing "todays" price with what you saw on the day you booked.  Looks like prices have come down since then.  Princess is good about refaring if prices go down(if you ask)  but you do have to remember that you lose the original perks (specialty dining, OBC, etc) and will instead get any current perks if any.  You always have to check out if it is better for you.  $500 sounds substantial so will probably be best to refare.  As for your deposit, is it really nonrefundable or are you just assuming it is?  Most times it is refundable.

Right now customer service is not the greatest but the people on the ship are wonderful (generally).  After all this is behind you I am sure you will have a wonderful cruise.

JF - retired RRT

10 hours ago, reedprincess said: I'm guessing you also do not have a Princess Vacation Planner?   

Hmmm. PVP (new name CVP?) could be an option, even if not currently using one. I had an issue & contacted a PVP & he fixed it for me. He was not assigned to me in any way.

3 hours ago, leck57 said: If you book with Princess on line, I have seen the "Upgrade" box there to mark but never anything that refers to a meta upgrade.

There's no "upgrade" box to check online. You have to go through Princess or your TA.

47 minutes ago, JF - retired RRT said: PVP (new name CVP?) 

Yes. Some are starting to call it that 

47 minutes ago, JF - retired RRT said: even if not currently using one. I had an issue & contacted a PVP & he fixed it for me. He was not assigned to me in any way.

That's a viable option because OP booked directly. That person can also make sure it's not an adjoining room and that it's the lowest price possible (refund balance)

6 hours ago, caribill said:   Since your cruise is not until September you should be able to cancel the booking now at no penalty and then rebook at the current lower price (with any current perks offered).

Also, have you made final payment? Is your deposit refundable? Booked in January, cruise in September.

you can cancel before final payment without any penalty.

Princess offers Book with Confidence Policy- read about it on their website.

refund to credit card+FCC.

And I prefer the aft balcony cabins- less traffic in hallway, September kids are back in school, less people waiting for elevator then midship one. Adjoining cabin- not an issue.

marking booking “Do not upgrade”, has been ignored in my case for last 2 years. 

1 hour ago, dog said: marking booking “Do not upgrade”, has been ignored in my case for last 2 years. 

It's often ignored. If Princess wants your cabin, they will move you & take it.

Contact Princess??  

**There are several FB accounts that reference Princess but are not the native Princess company.  Be sure you get the real thing.

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