hays travel widnes

Hays Travel opens new store in Widnes

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Hays Travel has opened a new branch in Widnes, Cheshire.

The shop will occupy a 1,526 sq ft two-storey unit in the town centre on a 10 year lease.

A branch in Moreton, Wirral opened in June and further openings are planned in Hove, Basingstoke, Southsea, Southport and Ormskirk.

Last month the agency chain also acquired CAS Travel in Norfolk, taking over its two shops in in Alysham and Sheringham.

The openings will bring the number of shops in the Hays Travel portfolio to 156: 72 in the south, 59 in the north and 25 in the northwest.

Hays Travel employs more than 1,000 people and last year its sales exceeded £800 million.

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Hays Travel - Widnes   Reviews

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24 Albert Road, WA8 6JE Widnes, GB

Reviews 4.9

Most relevant

People knowledgeable

People knowledgeable Product prices competitive Good choice of products And the people in the office really work hard at getting the right holiday and where extremely pleasant

Date of experience : 17 August 2024

Reply from Hays Travel - Widnes

It was a pleasure to book your holiday. Thankyou for you kind words much appreciated

Claire had amazing knowledge of what we…

Claire had amazing knowledge of what we were looking for and steered us with patience and professional confidence in achieving a bucket list holiday for the four of us that was a dream ...is now a reality. Thank you so much Claire a jewel in the Hays Travel Crown.

Date of experience : 13 August 2024

Thank you so so much for such a lovely review. It really was my pleasure booking your holiday and thank you for putting your trust in me to do so. I wish I was coming with you, it will be amazing. See you soon. Claire xx

Quick and efficient

Had an unfortunate issue were I had to cancel my initial planned holiday due to unforeseen medical circumstances. Macy at Hays Travel Widnes was able to help me save the summer holiday and help me book an alternative quickly and efficiently.

It was a pleasure to book your holiday. Hope you have a great time , thankyou for booking with us

Ammendment to booking

Had to call in to make a flight ammendment to our previously booked holiday. Nothing was too much trouble for Claire. All sorted in a matter of minutes with no fuss. We feel confident about our journey next year with Hays backup behind us.

Date of experience : 12 August 2024

It was my pleasure booking you cruise, you are both lovely and honestly nothing is too much trouble. See you soon Claire x

Went into the shop ATP Annual Turkey Trip 🇹🇷knowing which…

Went into the shop knowing which holiday and hotel I wanted,I told the travel agent what I wanted and the holiday got sorted out right away.I use the same travel agent 2/3 times a year and never had a problem 👍

Thank you for always booking with me :) Love booking your holidays and talking to you :) Claire x

Excellent travel agency

As always, we were impressed with the professional and friendly service in the Widnes branch. Lucy took time to make sure we got the holiday we were looking for at the best possible price.

Thank you so much for booking with me and for your lovely comments. Lucy x

Very helpful consultant Claire working…

Very helpful consultant Claire working out a package from the ideas we gave her including the best way to include checked in luggage

Date of experience : 14 August 2024

Thank you so much for booking with me, it was a pleasure talking to you. Claire x

Helpful knowledgeable helpful staff and…

Helpful knowledgeable helpful staff and always welcoming , you have a great bunch of girls.

Date of experience : 16 August 2024

The process was easy and straight…

The process was easy and straight forward booking our holiday.the Staff are brilliant.thank you.

Thank you so much for your booking and your lovely comments. Macy x

Excellent service

This is the 3rd time we have visited Hays Travel and have dealt with 3 different members of staff and have never been disappointed. All of the staff very helpful, friendly and knowledgeable. Overall great experience can't fault it keep up the good work

Date of experience : 27 July 2024

Thank you so much for booking with me, it was a pleasure talking to you, Hope you have a great time. Lucy x

Booked again fab place

We booked r first holiday with hayes the service was amazing an felt at ease that we had any problems we could just contact them we was that impressed with that we booked again with them an service was incredible once again

Thank you so much for booking with me, I hope you have a fabulous holiday. Macy x

Always book with Hayes

Always book with Hayes Staff r fantastic , friendly and always go out of there way to help us Widnes staff r the best

Date of experience : 16 July 2024

Thank you so much for your lovely feedback and for always bookings with us. Claire x

Excellent service at the Widnes Branch…

Excellent service at the Widnes Branch of Hayes Travel. Holiday for November 2025 all sorted. Happy with hotel choice, dining options, flight times and overall costs. Thank you Michelle for all your help.

Date of experience : 31 July 2024

Thank you so much for booking with me. It was a pleasure. Michelle x

Always a fabulous experience with the…

Always a fabulous experience with the girls thay are amazig

Date of experience : 15 August 2024

Thank you for always booking with us, always lovely to see you. Marie xx

Holiday a fantastic place to book it

They listen to us and found a fantastic cr cruise for us my first time going on a cruise looking forward to it xI be using them again

Date of experience : 29 July 2024

It was a pleasure to book your holiday. Thankyou for your lovely review , much appreciated

We were greeted by Macy with a big…

We were greeted by Macy with a big smile and a genuine " good morning". She was very helpful and listened to what we wanted in our holiday. She was very smart in her appearance and easy to talk to. A very nice and polite young lady. A big asset yo you.

Date of experience : 23 July 2024

Always a pleasure to book your holidays. Thankyou so much for your lovely review very much appreciated , Macy x

The best travel agent 👍

The best travel agent 👍 Marie is always so friendly,helpful and efficient, she’s so kind and understanding. Her extensive knowledge about cruise holidays is reassuring.This was our second cruise booking with another two planned. We won’t go anywhere else to book 👍

Date of experience : 06 June 2024

Thanks for the Lovely review Sylvia, it was a pleasure serving you, cant wait to hear all about the cruise when you get back, kind regards Marie

Michelle knew what we wanted and got…

Michelle knew what we wanted and got onto it straight away we booked and was out in less then 20 minutes

Date of experience : 30 July 2024

Thank you so much for booking with me, hope you have a lovely time. Michelle x

Claire the manager looked after me and…

Claire the manager looked after me and my wife went through everything spent the time looking after us so we’re going on are first cruise to the carabean

Date of experience : 09 July 2024

Thank you so much for coming in to see me. So glad I was able to book your cruise. Was lovely talking to you both. See you soon. Claire xx

We got there eventually

Michelle did her best to make sure that we booked the holiday we wanted despite the system not being very user friendly.

Date of experience : 22 June 2024

Thank you so much for booking with me, I hop you have a wonderful cruise. Michelle x

Assistant Manager - Widnes

Job description.

Competitive salary with unlimited bonus potential  

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?  

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Assisting with the supervision, coaching and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement and sales leads
• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
• Ensuring that excellent customer service experience is provided at all times
• Attending managers' meetings, conferences and other promotional events as required
• Effectively performing administrative duties
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures, including health and safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
• Ensuring both branch and staff appearance conforms to company standards

What competencies we are looking for?  

• Ability to coach, develop and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
• Ability to assist with the development of employees to maximise job satisfaction and performance
• Competent IT skills

What experience we are looking for?  

• At least 2 years’ experience as a Travel Consultant
• A proven sales record
• Passionate about travel and tourism
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Customer focussed
• Problem solving
• Good leadership skills and experience of working within a supervisory role
• Good organisational and time-management skills
• Excellent communication skills
• A recognised travel qualification (desirable)

If you don’t have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, see: https://careers.haystravel.co.uk/new-to-travel

About Hays Travel  

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values  

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Motivational

What it’s like to work for us?  

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.  

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