sainsbury's travel money phone number

Sainsbury’s Travel Money

Find out more about sainsbury's travel money options with our useful guide..

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In this guide

• What services does Sainsbury's offer?
• What currencies can I order through Sainsbury's?
• How much can I transfer with Sainsbury's?

How soon can I get my money?

How safe is my money, are there any fees i might have to pay.

• Customer service information for Sainsbury's

Sainsbury’s were the first UK supermarket to open a bank way back in 1997. In 2014, they took full ownership of Sainsbury’s Bank, and are now offering a full range of financial products – including travel money.

Sainsbury’s have travel money bureaux at various Sainsbury’s supermarkets across the UK. As well as picking up from the shops, you can also order by phone, online, and delivered to your home.

As you might expect, regular shoppers and Nectar card holders can receive additional points and preferential rates.

What services does Sainsbury’s offer?

Air Money offer four travel money services.

• Travel Money Card. You can load your currency onto a Sainsbury’s Travel Money card.
• Click & Collect. Order your money online and collect from any Sainsbury’s Bureau de Change.
• Home Delivery. Alternatively, you can have your cash delivered to your door.

What currencies can I order through Sainsbury’s?

These currencies can be used with Air Money :

• US Dollar (USD)
• East Caribbean Dollar (XCD)
• Australian Dollar (AUD)
• Bahraini Dinar (BHD)
• Barbados Dollar (BBD)
• Norwegian Krone (NOK)
• Brazilian Real (BRL)
• Brunei Dollar (BND)
• Bulgarian Lev (BGN)
• Canadian Dollar (CAD)
• Cayman Islands Dollar (KYD)
• Chilean Peso (CLP)
• Chinese Yuan Renmibi (CNY)
• New Zealand Dollar (NZD)
• Costa Rican Colon (CRC)
• Croatian Kuna (HRK)
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Dominican Peso (DOP)
• El Salvador Colon (SVC)
• Fiji Dollar (FJD)
• Haitian Gourde (HTG)
• Hong Kong Dollar (HKD)
• Hungarian Forint (HUF)
• Iceland Krona (ISK)
• Indonesaian Rupiah (IDR)
• New Israeli Sheqel (ILS)
• Jamaican Dollar (JMD)
• Japanese Yen (JPY)
• Jordanian Dinar (JOD)
• Kenyan Shilling (KES)
• Kuwaiti Dinar (KWD)
• Swiss Franc (CHF)
• Malaysian Ringgit (MYR)
• Mauritius Rupee (MUR)
• Mexican Peso (MXN)
• Omani Rial (OMR)
• Panamanian balboa (PAB)
• Peruvian Nuevo Sol (PEN)
• Philippine Peso (PHP)
• Polish Zloty (PLN)
• Qatari Rial (QAR)
• Russian Ruble (RUB)
• Saudi Riyal (SAR)
• Singapore Dollar (SGD)
• South African Rand (ZAR)
• South Korean Won (KRW)
• Swedish Krona (SEK)
• New Taiwan Dollar (TWD)
• Thai Baht (THB)
• Trinidad and Tobago Dollar (TTD)
• Turkish Lira (TRY)
• UAE Dirham (AED)
• Aland Islands (ALA)
• American Samoa (ASM)
• Andorra (AND)
• Anguilla (AIA)
• Australia (AUS)
• Bahrain (BHR)
• Barbados (BRB)
• Belgium (BEL)
• Bouvet Island (BVT)
• Brazil (BRA)
• British Indian Ocean Territory (IOT)
• British Virgin Islands (VGB)
• Brunei (BRN)
• Bulgaria (BGR)
• Canada (CAN)
• Cayman Islands (CYM)
• Chile (CHL)
• China (CHN)
• Cocos Islands (CCK)
• Cook Islands (COK)
• Costa Rica (CRI)
• Croatia (HRV)
• Cyprus (CYP)
• Czech Republic (CZE)
• Denmark (DNK)
• Dominica (DMA)
• Dominican Republic (DOM)
• Ecuador (ECU)
• El Salvador (SLV)
• Estonia (EST)
• France (FRA)
• French Southern Territories (ATF)
• Germany (DEU)
• Greece (GRC)
• Greenland (GRL)
• Grenada (GRD)
• Guadeloupe (GLP)
• Haiti (HTI)
• Heard Island And Mcdonald Islands (HMD)
• Hong Kong (HKG)
• Hungary (HUN)
• Iceland (ISL)
• Indonesia (IDN)
• Ireland (IRL)
• Israel (ISR)
• Italy (ITA)
• Jamaica (JAM)
• Japan (JPN)
• Jordan (JOR)
• Kenya (KEN)
• Kiribati (KIR)
• Kuwait (KWT)
• Latvia (LVA)
• Lesotho (LSO)
• Liechtenstein (LIE)
• Lithuania (LTU)
• Luxembourg (LUX)
• Malaysia (MYS)
• Malta (MLT)
• Martinique (MTQ)
• Mauritius (MUS)
• Mayotte (MYT)
• Mexico (MEX)
• Micronesia (FSM)
• Monaco (MCO)
• Montenegro (MNE)
• Montserrat (MSR)
• Netherlands (NLD)
• Norfolk Island (NFK)
• Northern Mariana Islands (MNP)
• Palau (PLW)
• Panama (PAN)
• Philippines (PHL)
• Pitcairn (PCN)
• Poland (POL)
• Portugal (PRT)
• Puerto Rico (PRI)
• Qatar (QAT)
• Reunion (REU)
• Russia (RUS)
• Saint Barthelemy (BLM)
• Saint Lucia (LCA)
• Saint Martin (MAF)
• Saint Pierre And Miquelon (SPM)
• San Marino (SMR)
• Saudi Arabia (SAU)
• Singapore (SGP)
• Slovakia (SVK)
• Slovenia (SVN)
• South Africa (ZAF)
• South Korea (KOR)
• Spain (ESP)
• Svalbard And Jan Mayen (SJM)
• Sweden (SWE)
• Taiwan (TWN)
• Thailand (THA)
• Timor-Leste (TLS)
• Tokelau (TKL)
• Trinidad And Tobago (TTO)
• Turkey (TUR)
• Turks And Caicos Islands (TCA)
• U.S. Virgin Islands (VIR)
• United Arab Emirates (ARE)
• United States (USA)

How much can I transfer with Sainsbury’s?

Orders for collection at any Sainsbury’s Travel Money bureau are subject to a maximum value of £2,500 per person per day, whereas orders for home delivery are subject to a maximum value of £2,500 per person per day.

All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection.

Orders for collection at a Sainsbury’s Travel Money bureau

If you choose to place an order for collection, you can order up to 14 days in advance from today. You can also order Euros or US Dollars for next day collection. Some locations also offer other currencies for next day collection, the earliest date available will be selectable after you have entered your currency and collection location on the order screen.

Orders for home delivery

If you choose to place an order for delivery to your home, you can select a specific working day for delivery up to 14 days in advance of this delivery date. Please note that Saturday deliveries are not guaranteed. If you have chosen a Monday delivery, Royal Mail may attempt delivering on Saturday. The earliest day you will be able to select for delivery is:

Your money is insured by Royal Mail Special Delivery. If your order isn’t delivered, contacting Sainsbury’s at the beginning of the dispute process is the best course of action.

Home delivery is free for all orders of £500 or more. For orders below £500 the fee is £5.

Customer service information for Sainsbury’s

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use . When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.

Matthew Boyle

Matthew Boyle is a banking and mortgages publisher at Finder. He has a 7-year history of publishing helpful guides to assist consumers in making better decisions. In his spare time, you will find him walking in the Norfolk countryside admiring the local wildlife. See full bio

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4 Responses

I put in my Sainsbury’s nectar card number in the box but it keeps saying “Please put a valid number to get member rates on Euros.” I’ve done it 6 times.

Thanks for reaching out to Finder.

If you are trying to get member rate for currency exhange to Euros on Sainsbury’s website, you need to enter the last 11 digits of your Nectar card number and click ‘Confirm’.

If you have double checked that the numbers you have put in is correct but you are still unable to proceed, please contact Sainsbury’s Bank directly so they can assist you further on this matter.

I hope this helps.

Cheers, Charisse

I have some Ugandan shillings left from my holiday. Will Sainsbury’s change them back to Pounds?

Thanks for reaching out to finder.

Yes, Sainsbury’s Bank will buy back notes in most foreign currencies and denominations that they sell. You just need to bring your unused Ugandan shillings into one of their travel money bureaux and they can exchange it back to Pounds for you.

Please note that their exchange rates vary from day to day.

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• Stock Checker
• Sainsbury’s Home
• Store Locator

Important information

Need to get in touch?

Our Help Centre is a quick and easy way for you to find the answers to your questions. You can also explore our Top 10 most Frequently Asked Questions and Articles from our Help Centre home page.

If you still want to contact us, please choose from one of the categories below

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

• All about My Account

0800 328 1700

Monday to Sunday 8am - 11pm

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Find out more about BSL sign videos .

• All about My Account .

Alternatively, you can get in touch with us using the below contact form

Does the following article answer your question.

• All you need to know about our delivery service

Facebook Messenger

You can get in touch with us on Facebook Messenger here .

You can get in touch with us on Twitter here .

If you're missing an item from delivery, have a query relating to the price of an item, have a problem with an item you have received, or are requesting a refund, please follow the option to contact us by phone for a quicker response.

Alternatively, you can get in touch with us using the below contact form., you can find information about all your store facilities below, all our terms & conditions are available on line.

Please click here .

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQ's and Guides..

• What is your refund policy?

How do I process a refund for an order placed online?

• My Account - change card details

British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

Visit Sainsbury's stock checker

You can check stock of grocery products in any Sainsbury's Store:

Sainsbury's Stock Checker

For further information, please visit Stock Checker FAQs

Our bulk order policy is available by clicking the link below.

What is your bulk ordering policy when ordering online?

Do any of the following articles answer your question?

• Is stock available in my local store?
• What facilities does my local store have?

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

You can find information about all our store facilities below

• Regular price changes
• Why is there a price difference between your large & convience stores?
• Why does petrol price vary from store to store?

Do any of the following answer your question?

• All about Click & Collect
• Same day Click & Collect

Alternatively, you can get in touch with us using the below Contact Form

• Sainsbury's Food to Order

If you have not found the answer you need in our Food to Order FAQs , please contact us on 03301 231129

Our phone lines are open Monday  -  Sunday  8:00am - 11.30pm

If you have not found the answer you need in our Food to Order FAQs , You can get in touch with us on Facebook Messenger  here .

If you have not found the answer you need in our Food to Order FAQs , You can get in touch with us on Twitter  here .

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service.  Please only use this service if you use British Sign Language and need to use our video interpretation service.

Find out more about BSL sign videos

• All about our giftcard
• Payment Methods

Monday to Saturday 9am - 5pm and Sunday 10am - 4pm

• All about our gift card

Visit Sainsbury's Recruitment

Visit Sainsbury's Recruitment Website for all our vacancies.

You can view contact options for Argos here

Argos lines are open:

• Monday - Sunday : 8am-8pm

You may also find information on what you're looking for on the Argos FAQ page.

The quickest way to get an answer is via live chat. If you're not in a rush then why not send Argos a direct message on Facebook or Twitter .

To view all Argos stores you can view our store locator .

Y ou can view Habitat contact details here

You can view contact options for Tu here .

You may also find information on what you're looking for on the Tu Help Centre page.

For all queries relating to Nectar visit the Nectar help .

Contact Sainsbury's Energy

For all Sainsbury's Energy queries visit Sainsbury's Energy website .

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For queries relating to Sainsbury's Bank visit our Sainsbury's Bank website.

Contact Sainsbury's Insurance

For all insurance queries please visit our Sainsbury's Insurance website .

Get more from Sainsbury's

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond. Contacting us about a refund? If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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Sainsbury's Bank Travel Card 4+

Sainsbury's bank.

• 5.0 • 3 Ratings

iPhone Screenshots

Description.

The official app for Sainsbury’s Bank Travel Money Card. Travel Money Card is free to use in millions of locations. Use the app to fully manage your travel card account and stay in control of your holiday finances. Travel Money Card is not linked to your bank account and is a safer option than carrying cash. Take your Sainsbury’s Bank Travel Money Card with you on every holiday, simply top up and go. - Use anywhere Mastercard is accepted - Easy to use, contactless transactions and chip & pin - Worldwide cash withdrawals - Phone support available worldwide 24/7 FEATURES OF THE APP - 16 different currencies available to instantly top up and reload multiple currencies – from anywhere in the world. - Real time balance check - Lock-in exchange rates so you’ll know exactly how much money you have to spend - Transfer between currencies - Keep a track of your spending, view your transactions - Report your card lost or stolen and check your card pin - Manage your personal details

Version 4.0.0

- Minor enhancement & Defect Fixes.

Ratings and Reviews

App privacy.

The developer, Sainsbury's Bank , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

Get all of your passes, tickets, cards, and more in one place.

More by this developer.

Sainsbury's Bank Insurance

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Household Bills

Sainsbury’s reopens travel money service.

Sainsbury’s has announced it is reopening its online travel money service.

As a result, holidaymakers and travellers can now order foreign currency online which can be delivered to their home on the next working day. An automatic currency converter is available on the Sainsbury’s website, allowing you to see exactly how much your sterling is worth before ordering.

Travel bureaux are also starting to reopen within Sainsbury’s stores ahead of the summer. Shoppers can check on the Sainsbury’s Bank website whether the bureau at their local store is one of those reopening now.

Nectar cardholders enjoy better conversion rates on foreign currency, while no commission is charged when cash is changed. What’s more, Sainsbury’s said that if holidays have to be cancelled due to the pandemic, travellers can return the travel money at the exchange rate purchased.

Jason King, customer director at Sainsbury’s bank, said: “We’re delighted to welcome back travel money customers online and to our stores. Whether it’s buying currency for a holiday abroad, selling back any extra from your trip or sending money to friends and family overseas with Western Union, we’re open and ready to support however you like to get your currency.”

Holiday hopes

Millions of us will be dreaming wistfully of the prospect of a proper summer holiday abroad, though there are currently just 12 nations on the government’s ‘green’ list of countries, meaning that no quarantine period is required upon your return.

What’s more, the government has been accused of delivering “mixed messages” over how people should view travelling to countries on the ‘amber’ list, Ministers initially suggested that travel was allowed to these destinations to see family and friends, though the Prime Minister later emphasised that these journeys should be avoided unless they were “essential”.

There have also been reports of holidaymakers ‘hoarding’ bookings, by snapping up spots in British hotels which they can then cancel later on should international travel be possible.

Even if travel overseas is possible, it’s open to question how many Brits will actually want to do it. A study by GoCompare found that only 13% of us are comfortable with the idea of foreign holidays this year.

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• Find a Business

Sainsbury's Bank Travel Money

( 2 Reviews )

• rustington retail park, Unit C, New Rd Rustington, eng BN16 3RT
•    (190) 378-2358

Chamber Rating

Mar 27th, 2019

Mar 25th, 2017

About Sainsbury's Bank Travel Money

Sainsbury's Bank Travel Money is located at rustington retail park, Unit C, New Rd in Rustington, England BN16 3RT. Sainsbury's Bank Travel Money can be contacted via phone at (190) 378-2358 for pricing, hours and directions.

Contact Info

•   (190) 378-2358

Questions & Answers

Q what is the phone number for sainsbury's bank travel money.

A The phone number for Sainsbury's Bank Travel Money is: (190) 378-2358.

Q Where is Sainsbury's Bank Travel Money located?

A Sainsbury's Bank Travel Money is located at rustington retail park, Unit C, New Rd, Rustington, eng BN16 3RT

Q What is the internet address for Sainsbury's Bank Travel Money?

A The website (URL) for Sainsbury's Bank Travel Money is: https://www.sainsburysbank.co.uk/

Q What days are Sainsbury's Bank Travel Money open?

A Sainsbury's Bank Travel Money is open: Saturday: 10:00 AM - 10:00 AM Sunday: 11:00 AM - 11:00 AM Monday: 10:00 AM - 4:00 PM Tuesday: 10:00 AM - 4:00 PM Wednesday: 10:00 AM - 10:00 AM Thursday: 1:00 PM - 1:00 PM Friday: 10:00 AM - 10:00 AM

Q How is Sainsbury's Bank Travel Money rated?

A Sainsbury's Bank Travel Money has a 5.0 Star Rating from 2 reviewers.

Ratings and Reviews Sainsbury's Bank Travel Money

Overall rating, uttrakhad garwali song on google, martin sheppard on google, write a review.

Cards, Loans & Savings

Car & home insurance, pet insurance, travel insurance, travel money card, life insurance, got a question or need help with your sainsbury's bank product, your top credit card questions, how can i contact you about my credit card.

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.

You'll find the answers to common questions in our  customer support  area.

Credit card enquiries:

Online banking helpdesk:, lost or stolen cards:, complaints:, applying for a balance transfer.

If you’re registered for online banking then you can request a balance transfer by:

• Land on 'My Accounts'.
• Select 'Account Details' for your credit card account.
• Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.

Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60 *, select Option 2 (Cards), followed by Option 1.

Checking your balance

Credit card app.

• Download the app  and log in.
• Your balance is on the main screen after you've logged in.

Online banking

• Land on 'My Accounts' to see your balance.

Be aware that your balance will exclude pending transactions which can take up to 24 hours to show.

Understanding your transactions

The last 6 months transactions are available in the app.

• Download the app and log in.
• On 'Overview' tap on arrow by Current balance / Available balance.
• Recent transactions are displayed. Swipe right to move back by month.
• Select 'View statements' for your credit card account.
• Then select the statement you would like to view. Your most recent statement will be at the top of the list.

If a transaction appears on your credit card statement that you do not recognise, please call us immediately on 0800 032 1427 from the UK or +44 131 549 8040 from abroad. Lines are open 24 hours a day, 7 days a week. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Reporting your card as lost or stolen

If your credit card has been lost or stolen you should call us on 0800 456 1232 as soon as you can and we'll send a replacement card to you.

If you're abroad when your card is lost or stolen, you should call us on +44 131 549 8040 . You can ask us to send you an emergency cash advance if you need cash. We can send you up to $1,000 (or the local currency equivalent) within 48 hours.

Our lines are open 24 hours a day. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Changing your direct debit details

• Select 'Payments' at the bottom of the screen.
• Tap on 'Upcoming Direct Debit' and here you can 'Edit Direct Debit' or 'Cancel Direct Debit'. Just tap on the relevant option.

If you’re registered for online banking then you can view or change your Direct Debit amount (either minimum monthly payment or full balance) or bank details by:

• Selecting 'Account Details' for your credit card account.
• And selecting 'Manage my Direct Debit' on the right hand side of the screen.

Making a payment

• Options to make a payment are in the 'Other ways to pay'.
• Select 'Make a payment' for your credit card account.

How to get the credit card app

Your top loans questions, how can i contact you about my loan.

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.  

Loans contact details:

Requesting a settlement figure.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543 *, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA

Changing your payment date

I applied for my loan: after 10 december 2017.

You can change your direct debit by:

• Select 'Account Details' for your loan account.
• Select ''Change my Direct Debit' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone. This will open a secure message.
• Simply detail the new sort code and account number you are looking to change to and hit 'Send'.

Please note, your bank details can only be changed once your first payment has been made. For future changes, you need to inform us at least 10 days before your next payment is due.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543 *, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA.

I applied for my loan: before 10 December 2017

You can change your payment date by:

• Writing to us at Sainsbury's Bank Loans, Retail Account Processing, Tower House, Charterhall Drive, Chester, CH88 3AN.

Topping up your existing loan

Thank you for your interest but we are no longer accepting new personal loan applications from new or existing customers.

How to get an update on your loan application

While we aim to make an instant decision on all loans, we sometimes need to do some additional checks. If this is the case we’ll be in touch by email or post with our decision. This normally takes three days, but if we’re busy it can take up to five days.

If you’ve been waiting for longer than this, then you can call us on 08085 40 50 60 * between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun.

Your top savings questions

Existing account enquiries and online banking helpdesk:, child trust fund (managed by onefamily):, making an application.

You can make your application by:

• Selecting the account  you want to apply for; and then
• Selecting ‘Apply now’.

If you need help or have any difficulties during your online application, please call us on 08085 40 50 60 *, select Option 1 (Savings). We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to pay into your account

The easiest way to pay money into your savings account is by:

• Bank transfer – send money from another bank account. To do this you’ll need your Sainsbury’s Bank sort code and account number – you’ll find this in the “My Account” section of online banking or on your welcome letter.

Or, you can pay in by:

• SaveBack (for certain accounts) − add to your savings with your debit card when you shop at a main Sainsbury's store. Find out more about SaveBack .
• Cheque − write your sort code and account number on the back and send your cheque, payable to yourself, to: Sainsbury's Bank, PO Box 4954, Worthing, BN11 9YY.

If you’re registered for online banking then you can view your current balance by:

• Go to 'My Accounts'.
• You’ll see you balance on the 'My Accounts' page.

Alternatively you can call us on 08085 40 50 60 *, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to withdraw money

You can transfer your money to another Sainsbury’s Bank savings account or a UK bank or building society current account in your name. You can’t make payments to another person from your Sainsbury’s Bank savings accounts.

You can set up a payment mandate through online banking. When you do this, we do some checks on the account to make sure it’s in your name. Sometimes, especially with older current accounts, the system is unable to confirm the account.

If this happens you can try a different current account in your name or you can call us and we’ll let you know what we need you to send us, so we can set-up the payment mandate for you. Please call us on 08085 40 50 60 *, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to transfer in to your Sainsbury’s Bank Cash ISA

For more information you can call us on 08085 40 50 60 , select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Fixed Rate Saver and Fixed Rate ISA maturity details

We’ll write to you 14 days before your account matures to let you know your options. You can choose to:

• Re-invest some or all of your funds in another Fixed Rate Saver or Fixed Rate ISA — if one is available at that time
• Transfer some or all your funds into your nominated account (which must be in your name) or another Sainsbury's Bank account

On maturity, interest is paid one day after the maturity date. The interest payment will be increased to reflect this.

To let us know your maturity options you can call us on 08085 40 50 60 *, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Please note:  If we do not hear from you before your account matures we will automatically transfer your maturing Fixed Rate Saver into a Sainsbury’s Bank Reserve Account or your Fixed Rate ISA into a Reserve Cash ISA and we’ll write to you to let you know the interest rate on this account.

Closing your account

If you’re registered for online banking you can close your account by:

• Select ‘Account details' for the savings account you’d like to close.
• Select ‘Close my account’ from the menu, and complete the online form.

Your top online banking questions

How to get a reminder of your username.

If you’ve forgotten your username, you can request a reminder online.

• Go to the online banking log in page and select “Forgotten your username?”, or use the link below.
• Fill in your personal details and then hit the continue button.
• We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
• We’ll send your username to you by email. Please allow a few minutes for the email to arrive.

If you’re still having issues logging in you can call us on 08085 40 50 60 select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

How to reset your password

If you’ve forgotten your password, you can reset it online.

• Go to the online banking log in page and select ‘Forgotten your password?’ or use the link below.
• Type in your personal details and then hit the continue button.
• From the drop down list you can choose to reset your password, online PIN or both.
• Choose password and then let us know what you want your new password to be. We’ll then send you an authentication code to your mobile.
• Once you’ve received your authentication code, type this in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:

• Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
• Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

If you’re still having issues you can call us on 08085 40 50 60 * select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

How to get a reminder of your username and reset your password

If you’ve forgotten all your log in details you can reset them online.

• Go to the online banking log in page and select ‘Forgotten all your log in details?’ or use the link below.
• Select the type of account you have from the drop down and complete the fields which appear.
• At the bottom of the page you’ll be able to choose to reset your password, online PIN or both, from the drop down menu.
• Fill in the new details you want to use and once you hit continue we’ll send you an authentication code to your mobile by text message.
• Once you’ve received your authentication code, type it in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

What you can do using online banking

When you manage your sainsbury's bank credit card online, you can:.

• Change to paperless statements
• View your statements
• View your balance, transactions and payment date
• Make payments
• Set up, view or change a Direct Debit
• Request a balance transfer
• Request to add additional card holders
• Request to change your credit limit
• Request a PIN reminder
• Request a replacement card
• Send us a secure message

If you applied for your loan on or after 10 December 2017, you can:

• View the payments you've made
• Check your payment date
• View your loan documents (if you signed your loan agreement electronically)
• Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote

When you manage your savings online, you can:

• View savings transactions
• Make a payment
• Inter account transfer - move money from one of your Sainsbury’s Savings account to another
• Account transfers
• Transfer money to external accounts
• Close your account

How to register for online banking

You can use online banking to manage your savings account and credit cards. Loans customers who applied for their loan on or after 10 December 2017 can manage their account online.

To register, you'll need to:

• Give us your name, date of birth and postcode.
• Tell us your loans or savings sort code and account number - you'll find these on your welcome letter - or your credit card number (the long number on your card).
• Set up a username, password and online PIN.

If you’re still having issues you can call us on 08085 40 50 60 * select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

Mortgages support

Find out how to get in touch about your mortgage

How can I contact you about travel money

For a quick answer to your query, try our  customer support  section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Car insurance support

For a quick answer to your query, try our  customer support  section. Or you can review some of the most common car insurance questions - see our  frequently asked questions .

For car insurance policies taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited).

How to get your policy information

If you’ve registered for our online car insurance portal, just log in and you’ll be able to see all your policy information including:

• Policy documents
• Start and renewal dates
• Cover level
• Insurance provider

If you can’t find the information you need online then you can call us on  0345 266 1670 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Download our app

We also have a really handy app where you can:

• View policy information
• View your policy documents
• Make changes
• Upload documents
• Read our FAQs

How to renew your policy

We'll get in touch with your renewal quote about 21 days before your Car insurance policy is due to renew.

Please note, if you have selected for your policy to auto renew then you do not need to contact us to continue your cover.

If you have any questions you can call us on  0345 266 1670 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Making changes to your policy

It’s easy and there are no admin fees (saving you £25) when you make changes to your policy online. With our online portal you can:

• Update your personal details
• Change your vehicle details if you buy a new one
• Change details of how you use your vehicle
• Add or remove additional drivers
• Cancel your policy - cancellation fee(s) may apply

Once you’ve logged in just select ‘Make a change’, which you’ll find within the ‘Your policies’ section. Select the change you’d like to make and click confirm. You can then give us your new information and get a new quote.

NOTE – if your policy is due to renew in the next 30 days, you won’t be able to make any changes online. Instead please call us on  0345 266 1670 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

• Cancel your policy

Making a claim

Before you contact us about your claim, please sure you have the following information to hand:

• Your policy number
• Your crime reference number, if you have one

If you have an accident, take a look at our guide on what to do if you have an accident for a few tips and what details to jot down.

If you're claiming for something where someone else was involved, let us know if they admitted they were to blame.

Who to call

If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.

Here's a list of the insurers we use and their claims number:

Claiming on one of our optional extras.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

Breakdown cover

If you’ve broken down and need our help, please have these details to hand when you call us:

• The driver's name and phone number
• The make and model of the car
• The car's location
• Your credit card number – for Europe or other services

Claiming on your RAC Breakdown Cover:

You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.

Update your documents

If we require you to provide any evidence or documents, you can upload these online by:

• Under the ‘Your policies’ click on the ‘Upload your documents’ link.
• On the next page you can use the “add files” link to upload the documents you need to send.

Note: Please don’t upload any personal details including bank card information.

Home insurance support

For a quick answer to your query, try our  customer support  section. 

I took out my home insurance policy:

For home insurance policies that commenced on or after 1 February 2017 and are underwritten by one of our panel of insurers (not including UK Insurance Limited).

If you can’t find the information you need online then you can call us on  0345 266 1660 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

We'll get in touch with your renewal quote about 21 days before your home insurance policy is due to renew.

If you have any questions you can call us on  0345 266 1660 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

It’s easy and there are no admin fees (saving you £15) when you make changes to your policy online. With our online portal you can:

• Change your address
• Change your level of cover
• Add to your cover
• Cancel your policy – cancellation fee(s) may apply

NOTE – if your policy is due to renew in the next 30 days, you won’t be able to make any changes online. Instead please call us on  0345 266 1660 **. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Before you contact us about your claim, please make sure you have the following information to hand:

Claiming on one of our optional extras:

Home insurance - policies that commenced between 1 february 2012 and 2 march 2017 and are underwritten by uk insurance limited:.

• Under the ‘Your policies’ click on the ‘Upload your documents’ link

If you have a complaint you can call or write to us.

For home insurance policies that commenced between 1 February 2012 and 2 March 2017 and are underwritten by UK Insurance Limited:

All other home insurance policies before 1 February 2017:

If you took your policy out between 1 June 2011 and 2 March 2017 and it is underwritten by UK Insurance Limited:

All other policy holders:

Pet insurance support

Policies underwritten by Pinnacle Insurance Plc start with ‘PETSB’.

Travel insurance support

If you can’t find what you’re looking for, then you can contact us using the details below.

Life insurance support

If you can't find what you're looking for, then you can contact us using the details below.

Life insurance

Important information.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK. **Calls are charged at local rates from landline and mobiles.

Hearing or speech impairments

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please dial 18001 followed by the number that you require. If you have a visual impairment, we can provide documents in large print, audio or braille.

Need help with anything else?

Dedicated support.

We’re here to support you across all our products and services. Please visit our dedicated support hubs for more information.  

Sainsbury's Bank ATM support

Please visit our ATM services support page .

Sainsbury's store complaints and queries

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