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CAA Manitoba

Make bad days good and good days better with CAA. From the road to retail,  you’ll enjoy one-on-one service at our Kildonan Place store when you’re planning or booking your next big trip with our travel agency, protecting yourself with our insurance brokerage, enrolling or renewing with Membership services, or shopping our wide variety of merchandise. Here, there is something for everyone, whether you’re a Member or not. 

(Note: Entrance to CAA is by exterior access only – no interior mall entrance.)

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• Access to negotiated AAA and CAA member hotel rates with a wide selection of accommodations
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• California registration number: 2116464-50

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AAAs on-site professional hotel inspections are unscheduled to ensure a typical service experience. To pass inspection, all hotels must meet the same rigorous standards for cleanliness, comfort and hospitality. These hotels receive a AAA Diamond designation that describes the overall quality, range of facilities and level of hospitality offered.

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CAA Store - Empress

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Your CAA Club offers exceptional Emergency Roadside Service, complete Automotive and Travel Services, Member Savings and comprehensive Insurance Services.

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Great place, good sale on travelling items..very helpful. ?

Nice place but be prepared to wait for it took my friend and me close to 25 minutes to get service and was just to sign up

Always helpful, and knowledgeable when planning a trip. Selena and Novella always have advice and helpful tips.

Good service Helpful staff

I spoke with Jeanelle about Disney vacation packages and was very helpful and accommodating making sure we had the best price that worked within family budget. Highly recommend. Very welcoming great customer service at reception as well. Thanks again CAA!

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Five reasons to book your trip with a CAA Travel Consultant

We know travel looks a bit different these days, as new protocols and guidelines are put in place by travel suppliers and destination regions. Navigating these changes can certainly make planning a trip more complex; luckily, CAA Niagara’s Travel Consultants are ready to help as you voyage into the new world of travel and embark on your long-awaited vacation.

Work with trusted travel industry experts

CAA Niagara Travel Consultants have a lot of miles under their collective belt. They have travelled the globe, from cultured Europe to the relaxing Caribbean and beyond. With this wealth of travel experience, they know the ins and outs of planning the trip of your dreams. Each of our knowledgeable Travel Consultants specializes in a destination or travel supplier, from enchanting Disney vacations to river cruise itineraries that take you through Europe’s most renowned wine regions.

Get the latest on new travel protocols from our Trusted Travel Professionals

In November 2020, CAA Travel launched a new, three-level Travel SMART program , which all CAA Niagara Travel Consultants have completed, earning themselves the CAA Trusted Travel Professional accreditation. This program prepares our agents to counsel clients on what they may encounter when travelling post-COVID-19 and how to keep themselves and their travelling companions safe. The program modules are frequently updated to ensure our travel team remains knowledgeable as the travel industry continues to change and adapt.

Book an appointment at your convenience

CAA Travel Consultants have never been easier to connect with, thanks to the easy-to-use online scheduling system . Booking your next travel appointment online provides greater flexibility. Clients can safely meet with our experts in person at one of our Branches, or they can opt to meet by phone or video call from the comfort of home.

Access exclusive savings and support with CAA Vacations®

While CAA Travel offers services to non-Members, CAA Members can unlock exclusive savings and added amenities through the CAA Vacations® program. Whether you crave family-friendly fun, a pampering stay in luxurious accommodations, or a chance to experience cultures far removed from the every day, our Travel Consultants can help you get the most out of your trip.

Upon your departure, our Member Care team is available 24/7 to assist with a variety of emergency travel assistance services, including re-booking missed or cancelled flights, processing reservation changes, and providing referrals for lost or stolen travel document replacement.

Take advantage of group deals by embarking on an adventure with Journeys

Previously known as Tuxedo Tours, Journeys by CAA Niagara offers full-service itineraries in a variety of travel styles, including traditional group tours, adventure experiences, relaxation getaways, sports trips and family vacations, as well as special options for solo travellers. By booking a day tour or multi-day tour with Journeys, you can feel peace of mind knowing that every detail of your trip is taken care of, from accommodations and transportation to meals and excursions. Plus, travellers can take advantage of group tour pricing and deals, even if you don’t have a travel companion.

Connect with a CAA Travel Consultant. 

Don’t wait—start planning your next getaway now. Book an appointment with one of our experts online, visit your local CAA branch , or call us at 1-800-263-7272 .

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CAA Niagara serves Members in the Regional Municipality of Niagara. If you live outside the Niagara Region, visit the CAA National website to find the CAA club that serves you. Accessible formats and communication supports are available upon request. ® CAA, CAA logo and CAA Dollars trademarks owned by, and use is authorized by, the Canadian Automobile Association. © Copyright 2024 CAA Niagara, Canadian Automobile Association. ® All rights reserved.

Mar 27, 2023

4 min. read

We know travel looks a little different these days, that’s why our travel professionals are here to help you navigate the “new normal.” From trip planning to refunds, cancellations and insurance claims, you can count on our  CAA Travel Consultants  to be there for you every step of the way.

1. Discover great CAA Member-exclusive savings and deals. 1

CAA’s long-standing relationships with award-winning travel partners means we’ve been able to secure many Member-exclusive savings, perks and benefits. As a CAA Member, you'll get all kinds of value-added benefits when booking travel with CAA.

2. Work with experienced travel agents.

All CAA Travel Consultants are industry professionals who have taken comprehensive travel specialist courses. But they don’t stop there; on-going learning helps our consultants stay up-to-date on industry trends and informed about current cross border and cross province travel requirements. They are also well-travelled and can provide in-depth knowledge about destination hot spots, best travel times and booking periods. If you’re looking to purchase travel insurance, they can also help you with that too. Best of all, they take care of the nitty-gritty so you don’t have to.

3. Get the latest on travel health and safety protocols.

Your safety is our top priority. With varying and constantly-evolving health and safety protocols from around the world, feel at ease knowing that you are receiving the most up-to-date information from our travel partners, resorts and airlines whenever you book through CAA Travel.

4. Access destination insights from our travel professionals.

CAA has been helping Members book travel for over 60 years. CAA Travel Consultants provide personal insights into national and international destinations. Plus, they can inform you about any government advisories, passport details and travel insurance options. Why get bogged down with second-hand review sites when you can have first-hand information?

5. Get the support you need.

Our CAA Travel Consultants will always have your back. They’ll be your advocate should anything happen prior to or during your trip. From lost luggage and rebooking assistance due to cancelled flights to natural disasters, they’ll be ready to help you get back on track.

Travel worry-free knowing someone is always there to listen and assist.

Connect with us.

Visit your local  CAA Store  or call us at  1-855-660-2292  to speak with a CAA Travel Consultant.

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CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. A Medical Questionnaire is required if you are 60 years of age and older.

TICO Ont. Reg. #50014517. CAA South Central Ontario, 60 Commerce Valley Drive East, Thornhill, ON L3T 7P9.

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Amazing 2025 Alaskan vacations you don’t want to miss!

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• CAA Manitoba - Empress

CAA Manitoba - Empress – Travel agency in Winnipeg, MB – 870 Empress Street, Winnipeg, Manitoba. Read verified and trustworthy customer reviews for CAA Manitoba - Empress or write your own review.

Contact Info

Opening hours.

Monday: 9:00 AM – 6:00 PM

Tuesday: 9:00 AM – 6:00 PM

Wednesday: 9:00 AM – 6:00 PM

Thursday: 9:00 AM – 8:00 PM

Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Closed

CAA Manitoba - Empress Reviews

Customer ratings and consumer reports on CAA Manitoba - Empress – travel agency in Winnipeg, MB.

★ ☆ ☆ ☆ ☆

If I could rate zero I would. A member for over 4 years I had never used CAA service. I paid for a family membership....a total waste of money. I was riding a moorcycle, (not on the contract) into Winnipeg when it died on Highway 59. With heavy traffic roaring past mere feet away at 80 kms the noise was deafening and the danger very real. I phoned CAA expecting some help or advice at least. WRONG. The female operator could not have cared less and refused help of any kind. Eventually two young men on motorcycles pulled over and corrected my problem. When offered payment they refused, smiled and said "Pay it forward". I have written a complaint to Mr. Scott, President CAA Manitoba addressed for his personal attention. No reply of any kind has been received. Mr. Scott obvioucly cares as little as his underling emploees do. I will certainly not waste further money on non-existent CAA "Help", relying instead on the kindness of strangers in the future. Perhaps readers on the "Social Media" might be interested in hearing of my experience?

Each review that comes in goes under comprehensive review moderation to avoid fraudulent/fake reviews.

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5 reasons to use a travel agent when booking your next trip

We’re a few weeks into the new year, which is the best time to start planning your next trip (or trips!) for 2023. Canadians across the country are back to travelling, with airports reporting some of the busiest travel dates since the start of the pandemic. But before you jump online to book your trip, here are five reasons you should use a travel agent to plan the perfect vacation.

1. Travel agents have the latest travel advice

Over the last few years, travellers have trusted the advice and guidance of travel agents to help plan their next trip. They have the latest information on travel advisories and can help you pick a safe, comfortable place to visit, and will keep you informed on changes, so you don’t face unwelcome surprises when it’s vacation time.

At CAA Travel, all consultants are CAA Travel SMART certified and have all the tools needed to plan holidays in the post-pandemic world.

2. They have your back when you need them

We’ve seen how staff shortages and increased demand has impacted travellers this past year. Over the holidays, many flights were cancelled or delayed, leaving Canadians scrambling at the airport. That’s where a travel agent steps in. If something happens before you leave or while you’re away, your travel agent is ready to jump into action and help you get things sorted out. They’ll even make calls to airlines, hotels, and travel operators on your behalf – and wait on hold so you don’t have to.

3. You’ll know you’re protected with the right travel insurance

In addition to preparing the perfect trip, travel agents will make sure you have the right coverage to protect you and your wallet. Emergency medical insurance covers you and your family if you get sick or injured while travelling, helping you avoid costly medical bills. Trip cancellation and interruption insurance is growing increasingly popular among travellers, protecting Canadians from financial stress if their flights are cancelled or their trip is otherwise delayed and interrupted. While credit card benefits and group plans can provide some coverage, you might need top-up insurance for your journey. A travel agent can work with you to identify any gaps in coverage and make sure you have the right policy for your trip.

It can be overwhelming with the number coverage options available. But if you book an appointment with a CAA Travel Consultant, you can travel worry-free knowing you have comprehensive coverage with CAA Travel Insurance . And if you’re a CAA Member, you’ll also save up to 20%* on your policy.

4. They’ve seen the world and know all the best places

Whether it’s your first trip in a while or you’re a seasoned traveller, everyone can benefit from first-hand experiences. Travel agents regularly visit popular destinations and hidden gems around the world to bring you personal recommendations and insights to help you find the ideal destination.

They keep up to date with the latest travel trends and can draw from their previous trips to share insider knowledge on the best cruise lines, can’t-miss guided tours, or picture-perfect seasons to visit different parts of the world.

5. Travel agents save you time and money

We often think that shopping online helps find the lowest costs, but that isn’t always the case. Travel agents have resources most people can’t access to research, plan, and book travel arrangements, which helps them get the best travel options at the best price.

CAA Travel Consultants know the market’s best deals, the right time to book, and they’ll do the heavy lifting so all you need to do is focus on enjoying your vacation. And CAA Members get exclusive travel benefits with preferred cruise and guided tour partners .

Planning a trip is exciting, but it can be overwhelming. Whether you’re looking for a relaxing respite, an adventurous expedition, or a historic holiday, a CAA Travel Consultant can help you book the trip of your dreams. Book an appointment with a local CAA Travel Consultant today, or learn more about planning a trip with CAA Travel to get started.

CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire is required if you are 60 years of age and older. Quotes are valid for 30 days.

* Applies to CAA Members in good standing (CAA Membership dues paid in full by Membership expiry date). Up to twenty percent (20%) savings applies to the total premium excluding applicable taxes. Minimum premium applies. Subject to change without notice. Excludes Visitors to Canada Insurance. CAA Everyday, Classic®, and Plus® Members save 10%. CAA Premier® Members save 20% at CAA Stores or by calling 1-800-267-8713. CAA Premier Members save 10% and earn 10% in CAA Dollars® when booking online.

® CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.

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It's the Alberta Day of Caring, a province-wide event to support Jasper wildfire evacuees.

Murder-conspiracy trial tied to Coutts, Alta., COVID-19 blockade set to go to jury

A jury is set to begin deliberating today the fate of two men accused of conspiring to kill police at the Coutts, Alta., blockade in 2022.

Jasper's fire-affected small businesses face rocky road ahead

After labouring for months to bring one of Jasper's newest business concepts to life, the owners of The Peacock Cork & Fork never dreamed the young restaurant's run would be so short-lived.

WEATHER | Josh Classen's forecast: Warm with a late-day storm risk

We should see afternoon highs in the mid to upper 20s through the rest of the week and the coming weekend in Edmonton.

Edmonton man sentenced to 5 years in prison in terrorism case in United Kingdom

An Edmonton man has been sentenced to five years in prison after being convicted in the United Kingdom of being a member of a proscribed terrorist group.

Sask. currently dealing with over 80 wildfires, none threatening communities, SPSA says

As the devastating wildfire in Jasper National Park continues to burn, Saskatchewan is currently batting more than 80 active wildfires of its own. However, none are currently encroaching on any communities, the Saskatchewan Public Safety Agency said on Tuesday.

Former Sask. MLA Lyle Stewart dead at 73

Former Saskatchewan Party MLA and provincial cabinet minister Lyle Stewart has died following a lengthy battle with cancer.

'It was a shock': Fire claims historic hotel and café in Radville, Sask.

A long standing fixture in Radville, Sask. was destroyed by a fire in the early hours of Monday morning.

Pierre Poilievre spouts 'uneducated' opinions on safe consumption sites: Prairie Harm Reduction

The executive director of a Saskatoon-based harm reduction group says federal Conservative leader Pierre Poilievre’s statements on supervised consumption sites are “uneducated.”

Potentially toxic algae discovered in Saskatoon pond

The City of Saskatoon has issued a warning to residents about the presence of toxic cyanobacteria in Briarwood Pond.

'I absolutely felt threatened': Former VPD exec speaks out alleging workplace toxicity and complicity

She spent nearly 20 years working for the Vancouver Police Department, and now the woman at the centre of a lawsuit is speaking publicly about the threatening environment she claims to have experienced, and the alleged inaction of management.

West Vancouver mayor on deadline to enact new housing bylaws: 'The gun is to our head'

Last Thursday, Housing Minister Ravi Kahlon gave West Vancouver's mayor and council 30 days to change the city's bylaws to comply with new provincial regulations allowing for the construction of multiple units on all single family lots.

New poll shows BC Conservatives closing gap with NDP as BC United loses another MLA

A poll released Tuesday shows the gap narrowing between the BC NDP and the BC Conservatives with the latter party trailing by just three points months before the provincial election.

Vancouver Island

Wildfire burning near Sooke, B.C., now being held

A wildfire burning west of Victoria is no longer considered out of control, according to an update from the B.C. Wildfire Service Tuesday.

B.C. tree fruit grower co-operative shuts down after 88 years, citing low volume

A British Columbia co-operative that has been selling and promoting the province's fruit for the last 88 years is shutting down.

Mounties say missing B.C. children, wanted father all found safe

Police in the British Columbia Interior say a missing father and his four young children have been found safe after the man failed to surrender the children to their mother, in violation of a court order.

Kamloops RCMP officer charged with assault, mischief

A Kamloops Mountie has been charged with assault and mischief in connection to an incident that occurred last summer, Crown prosecutors announced Wednesday.

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