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Thornetravel Reviews
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Reviews 4.4.
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Had a great cruise organised by Thorne…
Had a great cruise organised by Thorne travel with coach travel included to Southampton. Coach travel down was excellent with our agent John onboard to help and keep our spirits up. It was excellent to have John onboard the ship to help with any problems. Would definitely use Thorne again.
Date of experience : 28 September 2024
Reply from Thornetravel
Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed the cruise and that the coach travel made the journey even better. Having John onboard to assist and bring some extra fun to the trip really makes a difference, doesn’t it? We’re so glad he could be there to support you on both the coach and the ship. Your confidence in Thorne Travel means a lot to us, and we can’t wait to help you plan your next adventure!
Thorne Travel best Travel Agent
We have used a few Travel Agents in our time but Thorne Travel definitely come out on top. When you visit any of their premises you are always greeted with a smile and asked how you are doing and if you want a tea/coffee. The last cruise we did with them my husband left his camera on board the ship and after contacting Thorne Travel to see if they could help us to retrieve it they went above and beyond to bring the camera back to us. Nothing is too much trouble and the staff don’t care how much time they have to spend with you to make sure you choose the best holiday for you.
Date of experience : 06 May 2024
Thank you so much for your kind words! We’re thrilled to hear that you consistently have such positive experiences with us. It’s wonderful to know our team could assist you with retrieving your camera and that you felt well taken care of during your holiday planning. We truly appreciate your trust in us and look forward to helping you plan many more amazing trips in the future!
We recently used Thorne Travel for our…
We recently used Thorne Travel for our Asia Cruise. The attention to detail was second to none! When we asked silly questions, they took the time to explain and put us at ease. They are so helpful and friendly we wouldn't use anyone else. They even gave us train times and availability to get to our flight in London. 😄
Date of experience : 02 April 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our team was able to help make your Asia Cruise special. No question is ever silly—we’re always here to help and ensure you feel comfortable every step of the way! We're glad we could assist with your travel details, including the train to London. We look forward to helping you with your next adventure!
Worst experience
Booked a family holiday and it was far from perfect We all ended up not sitting together as the agent when I booked and paid for our trip didn’t bother to book our seats until week before we were to travel I will never use this company again worst service in my 63 years off travelling
Date of experience : 23 August 2024
We’re truly sorry to hear that this has been such a disappointing experience for you. I completely understand how frustrating it must have been, especially since you weren't able to travel on your holiday. While many companies do charge for seat selection (including the tour supplier that you were booked with), we always try and get free seats together whenever possible but unfortunately this was not available for yourself. However, I understand that this doesn't make the situation any less frustrating, and we deeply regret that we couldn’t meet your expectations this time and we wish you well for the future.
Superstar Megan:)
This is my 3rd holiday booked through Megan at Thorne and as always she has smashed it. So much so Im booking another for 2025 today! She is thorough but patient and makes sure to get everything just the way you want it. Wouldnt want to deal with anyone else shes a star!
Date of experience : 27 September 2024
Thank you so much for your amazing feedback! We're thrilled to hear that Megan has once again delivered such an exceptional experience for you. It’s fantastic to know you trust her with your holiday plans and that you're already booking your next adventure for 2025! Your kind words mean the world to us, and we'll be sure to pass along your compliments to Megan. She truly is a star, and we're lucky to have her. Looking forward to helping you create many more unforgettable trips in the future!
First Class customer service
My first holiday alone, booked with Thorne Travel Largs, was a huge success. When my first choice holiday changed departure location, Thorne Travel were very helpful in finding an alternate holiday for me. They made me feel like my custom was important to them, unlike a website. Thankyou Thorne Travel
Date of experience : 03 May 2024
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your first solo holiday was a huge success and that we could help make it happen ✈️. When plans change, we know how important it is to find the perfect alternative, and we’re glad we could assist you in finding a new holiday that worked for you. Your custom truly is important to us, and we’re delighted that you felt that difference. We’re here to make your travel experiences as smooth and enjoyable as possible, and we can’t wait to help you plan your next adventure. Thanks again for choosing Thorne Travel! 💜
Best travel agent in Largs
We've used Thorne Travel to book all our holidays over past 3 years. All staff are very professional and knowledgeable with nothing too much trouble always finding best options for our requirements. This year we've booked 4 holidays and received fantastic service, wouldn't go anywhere else
Date of experience : 01 February 2024
Thank you so much for your kind words and for choosing Thorne Travel as your go-to travel agent in Largs! 🌟 We’re delighted to hear that you’ve trusted us with all your holidays over the past three years. Our team is dedicated to providing professional, knowledgeable, and personalised service, so it’s fantastic to know that we've met your expectations every time. Booking four holidays this year alone is amazing✈️, and we're thrilled to have been part of your travel experiences. We look forward to helping you plan many more memorable trips in the future. Thanks again for your loyalty and support! 💜
I fell ill really suddenly last year…
I fell ill really suddenly last year and phoned Thorne travel up to say 4 days before my holiday that I would need to cancel. They went above and beyond to help me get some sort of compensation. To my delight within 2 hours I had a voucher for the full amount that I could use within a year. I'm just back from 10 days in Ibiza with my family and would definitely book with Thorne travel again.
Date of experience : 01 August 2024
Thank you so much for sharing your experience with Thorne Travel! 🌟 We’re so sorry to hear that you fell ill last year, but we’re glad we could assist you during such a stressful time. Going above and beyond for our customers is what we strive for, and we’re delighted that we could secure some compensation. It’s wonderful to hear that you’ve since been able to enjoy a 10-day family holiday in Ibiza! We're thrilled that everything worked out and that you’re considering booking with us again. We look forward to helping you plan your next amazing getaway! ✈️💜
Best Travel Agents
Excellent service from start to finish. Very knowledgeable staff and go the extra mile to ensure everything runs smoothly.
Date of experience : 04 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. Going the extra mile is what we aim for, and it's great to know we could make everything run smoothly for you. We look forward to helping you plan your next adventure!
Excellent Jacobite Steam Train trip
My wife and I did the Jacobite Steam Train trip with Thorne Travel on 21/9/24. It was an excellent day out and Rona was a fantastic host. I can thoroughly recommend this coach and train trip to anyone. A great day out.
Date of experience : 21 September 2024
Thank you for your wonderful feedback! We're so glad to hear that you and your wife enjoyed the Jacobite Steam Train trip and that Rhona made your day special. Your recommendation means a lot to us! We hope to welcome you back for another adventure soon!
Super helpful staff.…
All staff extremely helpful and are prepared to go the extra mile when difficulties arise pre departure.
Date of experience : 04 September 2024
Thank you so much for your kind words! We're thrilled to hear that our staff was able to assist you and go the extra mile to help resolve any issues before your departure. Your satisfaction means a lot to us, and we're always here to ensure your experience is as smooth as possible. We look forward to welcoming you again in the future!
Just Perfect !
Having turned the clock back we popped into Thorne Travel in Largs to book a getaway, the traditional way ! I can gladly say that following being treated to the most VIP customer care experience, we will be enjoying a trip to Italy for the first time this May. Everything that we could have hoped for was provided by the fabulous staff and we can’t quantify how much we appreciated our time at the branch. Thank You all and look forward to booking more trips in the future !
Date of experience : 26 February 2024
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that our team at Thorne Travel in Largs provided you with VIP customer care and helped make your dream trip to Italy a reality. It's our goal to ensure every customer feels valued and well taken care of, and we're thrilled that we were able to exceed your expectations. We can't wait to welcome you back for more amazing adventures in the future! 💜
Excellent Travel Agent
My wife and I have booked many holidays through Thorne Travel, we have always found Shona and every member of staff helpful, courteous, and very efficient. They make the whole process so easy from booking to checking in and emailing boarding passes to us while we are away. We would never contemplate booking our holidays anywhere else and have recommended Thorne Travel to all our friends.
Date of experience : 30 April 2024
Thank you so much for your kind words and continued loyalty! We're thrilled to hear that you and your wife have had consistently positive experiences with us at Thorne Travel. Providing helpful, courteous, and efficient service is what we strive for with every customer interaction, and we're delighted to know that we've succeeded in making your holiday experiences seamless and enjoyable. Your recommendation means the world to us, and we're grateful for the opportunity to serve you and your friends. Looking forward to helping you plan many more unforgettable holidays in the future!
Our first overseas holiday in 15 years…
Our first overseas holiday in 15 years and we decided to use a local travel agent as there are so many pitfalls and advice you need and its good to know you can rely on a travel agent like Thorne Travel to guide you through the experience. All the staff were friendly and enthusiastic and all questions were answered with good knowledge. I can recommend using Thorne Travel for holidaying and also their wonderful musical theatre experiences that they run coaches to.
Date of experience : 15 July 2024
Thank you so much for your kind words and for trusting Thorne Travel with your first overseas holiday in 15 years! We’re thrilled to hear that our team was able to provide you with the support and knowledge you needed for a smooth and enjoyable trip. It’s always our goal to make every travel experience as seamless as possible, and we're glad that our staff’s enthusiasm and expertise made a difference. We look forward to helping you plan more amazing adventures in the future.
whave the best cruise director ever…
we have the best cruise director ever in John Ferguson what fab holiday/cruise we have just came off msc virtuosa on a mini four day cruise everything about it was fab met the best people five stars and more all round till the next time from jean xx
Date of experience : 05 May 2024
Thank you so much for your glowing review Jean! We are absolutely thrilled to hear that you had such a fantastic time on your mini four-day cruise aboard the MSC Virtuosa. Your kind words about our cruise director, John Ferguson, truly warm our hearts. He is indeed a remarkable part of our team, and we are delighted that he made your holiday even more special. We can't wait to welcome you back on board for another fabulous adventure. Until then, thank you once again for choosing Thorne Travel and for sharing your wonderful experience. 💜
Booked a holiday in Feb24
Booked a holiday in Feb24 - Lanzarote. Largs office were great. Planning a cruise so will use their friendly and professional staff again.
Date of experience : 16 February 2024
Thank you so much for your kind review! 🌟 We’re thrilled to hear that you had a great experience booking your Lanzarote holiday with our Largs office. Our team is always here to provide friendly and professional service, and we’re delighted to know you'll be returning to plan your upcoming cruise. Thanks again for choosing Thorne Travel—we can’t wait to assist with your next adventure! 💜
After coming back from a Cunard cruise…
After coming back from a Cunard cruise in January decided to pop into Thorne travel ,as we were thinking of another cruise,had not decided where we would like to go,we sat down with John who went through varies options,eventually we decided on the new Queen Ann,which sails in September.As soon as we walked through the door I knew John was going to be as helpful,and accommodating,as he could be .He gets a ten out ten from us ,we were treated like VIP,we had coffee and cake,I told him it was like Cunard afternoon tea! It makes a huge difference having staff who are prepared to spend time with you,making you feel comfortable ,we will certainly be booking with them in the future.
Date of experience : 27 February 2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that John provided you with exceptional service and helped you choose the perfect cruise aboard the new Queen Ann. Ensuring our customers feel valued and well taken care of is our top priority, and it's wonderful to know that John made you feel like VIPs from the moment you walked through the door. We agree, having staff who are dedicated to providing personalized attention and making you feel comfortable truly does make all the difference. We're thrilled to have earned your trust and loyalty, and we can't wait to assist you with your future travel plans. Here's to many more memorable adventures ahead! 💜
The Thorne Travel Experience
We have used Thorne Travel for a number of years now and enjoyed many holidays, day trips etc. My main reason at the start was to book a troublefree holiday without the stress of me doing it myself and worrying if it was organised correctly, this has always been the case. Over the years we have built up a relationship with all the Staff who make sure your booking is made to your satisfaction and contacting our accomodation to ensure we get what we want. This is all part of the service we have came to enjoy. All my family and friends go to Shona and her team to book their Holidays too which further backs my recommendation to anyone wanting to book a Holiday or Trip through Thorne Travel. In fact we have a member of staff right now organising a special holiday for 2022, give them a try and join the Thorne Travel Bonus Group for to minute deals 😎👍
Date of experience : 02 July 2021
My team with enable Scotland waiting…
My team with enable Scotland waiting for bus last Saturday and they say bus did tune up I phone they route to us on the phone bearhead travel is number one with autism and learning disability they understand but Thorne travel do not care but people with learning disability people I hope they Company sinks Like the Titanic and they just like take money of people with autism and rip us of
Date of experience : 14 September 2024
Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you encountered on Saturday, and I completely understand how frustrating and upsetting that must have been. Your feedback means a lot to us, especially when it comes to making sure our services are accessible and supportive for individuals with autism. At Thorne Travel, we strive to meet the needs of every customer, and I regret that we didn’t meet your expectations this time. Please rest assured, we are committed to inclusivity, and it’s never our intention to cause any distress. Upon reviewing the situation, it seems the issue arose due to a delay in your arrival, and we were unable to reach you by phone despite our attempts. Without communication at that time, it was difficult for us to provide the assistance you needed. We’re always here to help, and had we known you required additional support, we would have been more than happy to accommodate. I understand how essential clear communication is, particularly when supporting individuals with disabilities. That’s why we ensure all details are provided via calls and emails to offer communication in different formats. Your feedback is truly valued, and we hope to have the opportunity to restore your confidence in our services.
We had the best time cruising with Thorne travel . John was an amazing host . With his infectious smile and personality he made sure we were all looked after. Can't wait to do it again next year.
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had the best time cruising with Thorne Travel. John truly is a gem, and we're delighted that his infectious smile and personality made your experience even more enjoyable. Our team always strives to ensure that every guest feels well looked after, and it’s heartwarming to know we succeeded in making your trip memorable. We can't wait to welcome you back next year for another fantastic cruise. 💜
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