ahi travel cancellation policy

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We strongly suggest that you purchase travel insurance for your protection.

If you purchase travel insurance, please carefully review the coverage details of your individual policy.

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AHI FAQ's

What additional optional travel insurance coverage should i consider purchasing.

We urge you to purchase optional travel insurance that covers a variety of important, travel-related contingencies not included in the AHI Travel Assurance package such as: Trip Cancellation | Trip Interruption | Accidental Death or Dismemberment | Baggage and Personal Effects | Baggage Delay .

Do I need travel insurance?

Travel Insurance is more important than ever and we highly recommend it. We want to give you some peace of mind, so when you book a trip with us that operates in 2024, you will receive included AHI Travel Assurance insurance coverage for limited Trip Delay, Accident and Sickness Medical Expense, and Evacuation and Repatriation during your travels at no additional cost. We still urge you to purchase optional travel insurance that covers a variety of important, travel-related contingencies including Cancellation and Trip Interruption insurance not included in the AHI Travel Assurance package. More detailed information regarding travel insurance will be sent to you once you've booked your trip.

What does the AHI Travel Assurance package include?

The AHI Travel Assurance package includes these important features: Accident and Sickness Medical Expense, covering any illness (or accident), including COVID-19 | Trip Delay, including expenses incurred due to an official quarantine | Emergency Evacuation and Repatriation, covering emergency transportation to the nearest adequate medical facility. The AHI Travel Assurance package is available for U.S. residents only on 2024 departures. https://www.archinsurancesolutions.com/coverage/ahi/blanket 

What about travel to Israel?

AHI Travel is closely monitoring the armed conflict that has been escalating in Israel, the West Bank and Gaza. Traveler security and safety remains our top priority. Any relevant updates will be shared accordingly. 

What are AHI's Health & Safety Protocols?

To review our Health and Safety Protocols, please click here .

CHANGE POLICY

NEW!  No change fees for customers who select an Economy, Premium or Business bundle. 

A few things to know:

• Changes or cancellations must be made prior to your flight’s scheduled departure time. If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelled. All subsequent flights, including return flights, on the itinerary, will also be treated as No-Show Cancellations. Please reference the Contract of Carriage for more details.
• Changes to your itinerary are subject to any difference in fare and options prices.
• If your new itinerary is lower in value than your original itinerary, there will be no residual value available to you once you have made the change.
• If you cancel your itinerary, you will retain the value of your itinerary less the applicable cancel fee and certain carrier charges as a travel credit.
• For additional details and terms & conditions on how to use a credit, click here .
• All changes and cancellations are subject to the Contract of Carriage .

No Change Fees on Bookings Made 8/31 - 9/30

Terms and conditions | Updated  August 31 , 2020

To provide you with additional flexibility, bookings made between August 31, 2020 and September 30, 2020 will be permitted a one-time change to travel plans without a change fee, when the change is made 7 or more days prior to departure. Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply. 

• Customers can complete a one-time change without a change fee 7 or more days prior to departure as below: 
• Change to new itinerary of equal or lesser value: change fee waived, no residual value retained by customer 
• Change to new itinerary at higher price: change fee waived, customer pays fare difference, if any 
• Cancel itinerary: standard cancel fees and policies apply 
• To change  your reservation,   visit  My Trip .  The change fee will automatically be waived 

All tickets are nonrefundable unless otherwise specified in the Contract of Carriage

No Change/Cancel Fees on Bookings Made 7/2-31

Terms and conditions | Updated   July 2, 2020

To provide you with additional flexibility, bookings made between July 2, 2020 and July 31, 2020 will be permitted a one-time change to travel plans without a fee, when the change is made 7 or more days prior to departure. Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply.

• Change to new itinerary of equal or lesser value: change fee waived, no residual value retained by customer
• Change to new itinerary at higher price: change fee waived, customer pays fare difference, if any.
• Cancel itinerary: cancel fee waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket to be booked for travel available through the selling schedule.
• To  change  your reservation ,   visit the  My Trip   The change fee will automatically be waived.
• To  cancel  your reservation and retain the value of your ticket to be applied towards the purchase of a future ticket, please visit  My Trip  to manage your booking.
• For changed itineraries, travel must be completed by September 12, 2021

Change/Cancel Policy For Bookings Made March 10 to April 15

Terms and conditions | Updated April 16 , 2020

To provide you with additional flexibility, bookings made between March 10 and  April 15 , 2020 will be permitted a one-time change to travel plans without a fee. Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply.

• Customers can complete a one-time change free of charge as below:
• Change to new flight of equal or lesser value: change fee waived, no residual value retained by customer
• Change to new flight at higher price: change fee waived, customer pays fare difference, if any.
• Cancel flight: cancel fee waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket to be booked  for travel available through the selling schedule .
• To change your reservation , visit the My Trip   page. The change fee will automatically be waived.
• To cancel your reservation and retain the value of your ticket to be applied towards the purchase of a future ticket, please visit   My Trip  to manage your booking.
• For changed flights, travel must be completed by September 12, 2021.
• All tickets are nonrefundable unless otherwise specified in the Contract of Carriage.

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Travel alerts

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.

We understand you may have questions about your upcoming travel. We’re working around the clock to care for you on your travel journey.

Current travel alerts

Information current as of September 10, 2024

If you're traveling to / through / from:

• Tel Aviv, Israel (TLV)

Your change fee is waived if you:

• Are traveling on an American Airlines flight
• Are booked in any fare class, including Basic Economy
• Bought your ticket by February 11, 2024
• Are scheduled to travel October 7, 2023 - March 29, 2025
• Can travel October 26, 2024 - April 29, 2025
• Don't change your origin or destination city
• Rebook in the same cabin or pay the difference
• Cancel your trip and request a refund

Keep in mind:

• Changes must be booked by March 29, 2025
• Travel must be completed within 1 year of original ticket date; difference in fare may apply

Change your trip

If your trip is eligible, you can make a one-time change online. Here's how:

Find your trip

• If your trip is eligible, you'll see the option to 'change trip' in the toolbar

Contact Reservations

If you can't change your trip online, call Reservations for help.

• Caxias do Sul, Brazil (CXJ)
• Chapeco, Brazil (XAP)
• Passo Fundo, Brazil (PFB)
• Pelotas, Brazil (PET)
• Porto Alegre, Brazil (POA)
• Santo Angelo, Brazil (GEL)
• Bought your ticket by May 6, 2024
• Are scheduled to travel May 6 - October 21, 2024
• Can travel May 12 - November 11, 2024
• Change your origin and destination to: Canoas Air Force Base, Brazil - Alternative for Porto Alegre (QNS), Caxias do Sul (CXJ), Chapeco (XAP), Florianopolis (FLN), Navegantes (NVT) Passo Fundo (PFB), Pelotas (PET) or Santo Angelo (GEL); difference in fare may apply
• Your ticket must be issued by American (ticket number starts with 001)
• Changes must be booked by October 21, 2024

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Expedia Cancellation Policy: How to get a Refund from Expedia

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These days, with the help of online travel agencies (OTA’s) like Expedia, Orbitz, and Priceline , the process of booking tickets and coming up with a vacation plan is not so complicated. With just a few clicks, you can easily book the vacation of your dreams.

But what happens if you have to cancel? How does that work? Can you still get a refund, or is your money lost forever? Many travelers are unsure of the specific rules and regulations regarding cancelations, changes, and refunds when booking with an online travel agent.

In this article, we’ll take an in-depth look at the Expedia cancellation policy for all types of travel, including its terms and conditions, fees, and how to make changes or cancel your reservation. Whether you’re planning a trip or have already made a booking, this guide will help you navigate Expedia’s cancelation policy with ease.

For those of you who aren’t that familiar with Expedia , it’s an online travel agency used to book airline tickets, hotel reservations, car rentals, cruise ships, vacation packages, and more.

Expedia provides travelers with a convenient way to find the best deals on flights, hotels, cruises, and vacation packages. With Expedia, you can quickly search and book travel, often at lower prices than when booking direct with the travel provider.

On top of that, you can earn Expedia Rewards points, buy travel insurance, and even spread your payments out over a longer time period with a payment plan. There are a lot of positives when booking with Expedia.

However, booking with any third-party site has its drawbacks, and Expedia’s cancellation policy is one of them. Not because of a policy Expedia created. Rather, canceling or making changes to any itinerary booked with a third party involves a lot of back and forth regarding who you have your booking relationship with.

Airlines and hotels, in particular, will tell you that they cannot help you with your reservation, cancellation, or refund. You will have to go back to the party that booked your travel.

Here’s a detailed guide on Expedia’s cancellation and refund policy for each type of travel you can book with them. This includes airfare, hotels, rental cars, cruises, and vacation packages.

Expedia has different policies depending on the type of vacation service you get with them. Some require signing in to your account and canceling the service from there (hotels, flights, and rental cars) while others require getting in touch with someone from their customer service department (cruises and travel packages).

Expedia Flight Cancellation & Refund Policy

The cancellation process with a flight reservation with Expedia is very straightforward. Below I will walk you through the steps to process your Expedia flight cancellation along with screenshots.

1. Go to expedia.com on your web browser and sign in to your account. On you are signed in, select the Trips button at the top right corner of the page.

2. Click on the itinerary that contains the flight reservation you want to cancel from your list of upcoming trips.

3. Select the booking you want to cancel

4. Click Manage Booking .

5. Click Cancel Booking .

6. Review the refund details and the amount to be refunded. (In this example the flight is canceled within 24 hours of booking so a full refund will be applied).

After you select the “cancel my flight” button, you will receive a confirmation summary that will be sent to you via email.

If you cancel a flight booked through Expedia within 24 hours of booking that flight, you will be eligible to get a full refund. This is a rule mandated by the Department of Transportation .

If you booked the wrong flight or decide to change flights, you may still end up getting charged by the airline. Airlines may also have other rules and restrictions in place, such as requiring you to book a new ticket on the same airline and paying the difference in ticket costs if the cost of the new flight is more expensive than that of the old one.

Many, but not all, airlines have made “no change fees” a part of their policy since COVID-19. However, the “no change policy” usually doesn’t apply to bargain fares, such as Basic Economy or Saver fares. They also typically apply to domestic travel only and not international travel.

Expedia tries to do its best to get any refund owed to you as soon as it can. Nevertheless, while they are the ones who process your cancellation, acting as the mediator between you and their travel partners (e.g. airlines, hotels, cruise ships), it’s still up to the travel partners to process your refund.

For flight cancellations, most refunds are issued within 3-6 weeks. Depending on the airline, however, some refunds may take longer, especially with the high volume of cancellations due to COVID-19.

However, if you cancel your flight within 24 hours, you will get your refund within 7 business days if paid by credit card, and within 20 days if paid by cash or check.

Even if you cancel your flight within 24 hours of buying it or even several days or weeks before your trip, some flights aren’t subject to refunds—even a partial one. Before you book the flight through Expedia, it’s best to check the terms and conditions of the itinerary so you can find out if it’s subject to a refund or not.

Some flights, though they aren’t subject to a refund, have other options so that, even if you cancel, you aren’t at a complete loss. Instead of getting a full or partial refund, you may be able to receive credit for a future flight from the same airline. If you have to cancel your flight, it’s best to cancel as soon as possible so you can still get a refund or travel credit.

For future trips, you may want to apply the “Free Cancellation” and “No change fee filters” when you’re looking to book flights, hotel accommodations, or other trip packages.

Expedia Hotel Cancellation & Refund Policy

The cancellation process with a hotel booking is very straightforward and very similar to canceling a flight with Expedia. Below I will walk you through the steps to cancel along with screenshots.

1. Go to expedia.com on your web browser and sign into your account. Then click on the trips button in the upper right-hand corner to find all of your open trips and bookings.

2. Select the trip you want to cancel or change

3. Go to the reservation details and click on the “Change or cancel hotel booking” button

4. In the “Manage Booking” section you will find 2 buttons. One to change your hotel booking and one to cancel the hotel booking. Either way, you will be directed to a chatbot to work with a virtual agent.

5. The virtual agent will communicate with you in a chat box and help you make the change or cancellation. If you have a non-refundable hotel booking, this is when you will find out you cannot cancel. If the reservation is fully refundable they will finalize the cancellation.

Expedia Hotel Cancellations: The Fine Print

Most of the time, whether or not you can get a refund for a canceled hotel room depends on the rules and restrictions of the hotel. This may also depend on the specific room or type of room you booked. Before booking, it’s always best to read the fine print of your bookings and itinerary and know if your rate is refundable or non-refundable.

One of the biggest problems you can run into when trying to cancel a hotel reservation is if you booked a non-refundable room rate. In an effort to show the lowest price first, Expedia will default to the non-refundable room reservation. If you’re not paying attention, you can book a non-refundable room reservation and not even know it. (Trust me, I have done it before…)

If you accidentally (or intentionally) book a non-refundable room reservation, don’t plan on getting a refund. Hotels are very strict on this policy and very rarely will they even consider the option of a refund when you have a non-refundable reservation.

Expedia will not charge you any money for changing or canceling a hotel room. Some hotels, however, may do so, depending on their rules and regulations. Some hotels might charge a fee for changing or canceling your booking any time between the moment you booked it to within 48 hours of checking in. If you know you plan to cancel, it’s best to act as soon as possible, so you don’t have to pay for all those extra fees.

While most hotels will allow you to change several things free of charge, some changes, including the type of room, the new date of stay, the number of guests, and even check-in and check-out dates, may end up with the hotel charging you additional fees.

The process for canceling rental car reservations is similar to canceling a flight or hotel. You will log into your account, go to “my trips” and manage it from there. Below are the steps you need to follow.

How to Cancel a Rental Car on Expedia

• Go to expedia.com on your web browser.
• Sign in to your account.
• On the menu, click on My Trips .
• Click on the travel itinerary with the car reservation you wish to cancel.
• Click Manage Booking .
• Click Cancel this Car .

Canceling Your Car Reservation Any Time

Unlike flights and hotel room reservations, most rental car reservations allow you to cancel at any time, and they won’t charge you an extra fee or enforce some sort of penalty. However, if you need to make some changes to the car reservation you booked, you will not be able to do so. Instead, you can cancel it and book a new reservation.

In order to cancel an entire vacation package, you will need to contact the customer service department directly at 1-800-551-2534. These trips cannot be canceled online. For canceling or changing individual parts of your vacation, see the sections above.

Expedia will not charge a fee to cancel a hotel, rental car, or activity as part of a vacation package. However, the companies that provide these services may charge you fees to change or cancel them, as per their rules and restrictions (which you can read in your itinerary). These fees are applied on a per-item basis, rather than on the whole general itinerary, so keep that in mind.

Expedia Cruise Cancellation and Refund Policy

Canceling a cruise booked with Expedia is a little more complicated than a flight, hotel, or rental car booking, so you cannot cancel online like you can with those bookings.

If you want to cancel an Expedia cruise, you will have to call the cruise division’s customer support department. Their phone number is 1-888-249-3978. You may also want to contact the specific cruise line that you’re booked with directly since it is ultimately their cancelation policy that will drive the decisions.

When you cancel a cruise, you may have to pay fees for canceling, depending on how far in advance you cancel, what kind of reservation you have, and which cruise line you booked with. You can check the specific cruise lines’ cancellation policies in your itinerary on Expedia.com.

Here is a summary of the cancellation policies for all of the cruise lines that work with Expedia:

AmaWaterways

• For the most up-to-date information on suspended sailings  click here .
• If the recent advisory or relaxed policies do not cover your cruise please refer to these  Cancelation Policies  and  General Conditions, Rules & Regulations .

Avalon Waterways

Carnival Cruise Lines

Celebrity Cruises

Costa Cruise Lines

Crystal Cruises

Disney Cruise Line

Emerald Waterways

Holland America Line

MSC Cruises

Norwegian Cruise Line

• If the recent advisory or relaxed policies do not cover your cruise please refer to these Cancelation Policies and  General Conditions, Rules & Regulations .

Oceania Cruises

• Please refer to these  Cancelation Policies  and  General Conditions, Rules & Regulations .

Princess Cruises

Regent Seven Seas Cruises

Royal Caribbean International

Seabourn Cruise Line

Uniworld River Cruises

Viking Ocean Cruises

Viking River Cruises

Summing Up: Expedia’s Cancellation and Refund Policies

When it comes to canceling or changing trips, Expedia’s policies are pretty straightforward. It’s easy to book with them, and it’s also easy to cancel in case you can’t push through with your trip. If you have an account, you can navigate to the itineraries you’ve booked and change or cancel them accordingly. If all else fails, contact their customer service to have things straightened out.

Frequently Asked Questions

Unfortunately, it doesn’t work that way. If you booked a vacation package, canceling the whole package requires canceling your flight and hotel reservation and everything else you booked separately.

If you don’t have an account, you can use the itinerary or confirmation number in your order. You will find this in the email you received when you booked your trip.

No, “Unpublished Rate” hotel rooms can never be changed or canceled.

For hotel accommodations, car rentals, and activities, it may take up to 48 hours to receive your refund. If the hotel is the one that processed the charge, the refund timeline is up to them. For complete vacation packages, since you need to cancel each item separately, each part of the vacation package is also processed separately. Expect the refund to take a little longer than usual.

No. When you book travel with Expedia, you will have to work with them throughout the process including changes and cancellations. The travel provider will just refer you back to Expedia.

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Reader Interactions

September 13, 2024 at 3:41 pm

I booked a hotel through Expedia (Mainstay Suites Chicago Hillside) in July for a one week stay (July 12 to July 19th) W I arrived on the 12th of July with my disabled wife, and we left the hotel on Monday the 15th due to unsanitary condition, WE couldn’t get clean towels they would not clean the room and told us they only clean their rooms once a week. Also, we were awaked at 3am with yelling, screaming ad cussing gin the hall. We did not stay the entire week and now here it is September, and they are refusing to give me a refund. I will never use Expedia to book anything again.

May 14, 2024 at 9:38 am

I booked a 4 night stay in Marrakech through Expedia. Property was advertised as non-smoking and non-refundable. Upon arrival, I was affronted by smoke everywhere. I’ve asked the riad (4+ rating) for a refund, which was refused. I have requested a refund with Expedia, given the circumstances and given that we needed to book other accommodations as I am allergic to smoke (at a vastly increase in $), and have been told by Expedia that they are unable and unwilling to help. Can you suggest another recourse? This laisser-faire attitude on behalf of both parties is unacceptable! Would appreciate any suggestions you can provide.

May 15, 2024 at 8:25 am

Sorry to hear about your experience. There is nothing worse than the smell of smoke in a hotel. One other option you may have is via the credit card you used to book the hotel. If you use a Chase Sapphire card or an AMEX Platinum or another travel credit card, they are generally very good about working with the provider to get a refund. What card did you use?

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Havana: The Afro-Cuban Experience

Starting from $ 0 /pp View price details

Terms and Conditions View Terms and Conditions

*Itineraries may vary based on travel dates

Activity Level

Mild-Moderate

Journey Type

Small-Group

Unpack-Once

Discover the profound influence of the African diaspora on Cuban culture! Go beyond Havana's striking grandeur to discover the heart of the local people and gain perspective on Cuba's ever-changing landscape. Enjoy Cuba's art scene, learn about rural life on the island and discover the storied Afro-Cuban roots of Matanzas, Guanabacoa and Regla. Meet local experts who share their insights and connections to their country. During intimate educational exchanges, experience life through the eyes of community leaders, business owners and farmers and learn how dancers and artists express their passions. This exclusive program is developed by AHI Travel and is operated in accordance with a People-to-People general license.

Havana: The Afro-Cuban Experience Travel Team

Throughout your trip, a seasoned team of Travel Directors, lecturers and expert guides work together to deliver the AHI experience you expect. Depending on your travel dates, your AHI experts may include:

No Directors

No Lecturers

Day-by-day highlights

Below, you'll find a "bite-sized" summary of this itinerary. If you'd prefer to read or print out the full itinerary, click the “View Full Itinerary“ button below.

What's included

Program overview, meal program, on-site features, travel and hotel accommodations.

FlexAir Travel Program

Need assistance booking your travel arrangements? Our experts are here to help. Our air program offers the following benefits.

Trip Transportation

Flexibility, price guarantee, trip information, terms and conditions, details required for booking-as a condition of booking, you must provide the information requested by ahi international llc ("ahi travel") along with final payment by the final payment due date. the information required by ahi travel will vary by tour and will be communicated to you during the booking process. in the event that you fail to supply information required by ahi travel or final payment by the final payment due date, ahi travel reserves the right to treat your booking (or the relevant component of your booking) as canceled and levy any cancellation fees. in the event of any failure to timely pay fees, including without limitation cancellation fees, due and owing to ahi travel, you agree to pay any and all collection costs, including reasonable attorneys fees. ahi travel is not responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided. not included-the following are not included in the program prices or fees quoted by ahi travel: fees for passports and, if applicable, visas; entry/departure fees; personal gratuities; laundry and dry cleaning; excursions, wines, liquors, mineral waters and meals not mentioned in the itinerary; travel, emergency medical, evacuation and repatriation insurance; airport transfer costs for those not participating in ahi travel's flexair; all items of a strictly personal nature. medical, mobility and fitness to travel-ahi travel expressly retains the right to decline, to not accept or to not retain any person as a member of this trip who, in the opinion of ahi travel, is unfit for travel or whose physical or mental condition may constitute a danger to themselves or to others on the trip. you must provide to ahi travel in writing prior to your trip a written description of any pre-existing medical conditions which may impact your ability to travel, participate in a tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your tour, and ahi travel shall have no liability in respect thereof. you may be required to complete a medical form to advise ahi travel of certain medical conditions, mobility issues or medications during the pre-booking process. passengers requiring special assistance, including without limitation those who permanently or periodically use a wheelchair, must be accompanied by someone who is fit and able to assist them, and who will be totally responsible for providing all required assistance. ahi travel regrets that some itineraries cannot accommodate wheelchairs. you are responsible for assessing whether a tour is suitable for you. you should consult your physician to confirm your fitness for travel and participation in any planned activities. you should seek your physician´s advice on vaccinations and medical precautions. ahi travel does not provide medical advice. it is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level and medical requirements, and ahi travel shall have no liability in respect thereof. travel with ahi travel may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. the condition of medical facilities in the countries you may visit on your tour varies and ahi travel makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions, and ahi travel shall have no liability in respect thereof., conduct on tour and authority of travel directors-you agree that your ability to participate in the tour, and your physical or mental condition and fitness for travel, may be determined by the travel director. ahi travel, along with our travel directors, reserves the right to remove you from a tour if you are behaving in an inappropriate manner. this includes, but is not limited to, using abusive, threatening, or offensive language towards others, harassment, possession of illegal substances/items, or any other illegal or offensive conduct. special requirements-any special requirements must be disclosed in writing to ahi travel at the time of booking. ahi travel will use reasonable efforts to accommodate special requirements or requests, but this is not always possible given the nature of the destinations visited and availability of options outside of a planned itinerary. certain activities may be inaccessible to you if your mobility is limited in any way. all food allergies and dietary restrictions must be disclosed to ahi travel at the time of booking but ahi travel cannot guarantee that dietary needs or restrictions can be accommodated. ahi travel is not obligated to make accommodations for such special requests or requirements and is not liable for any failure to accommodate or fulfill such requests. travel documents-it is your responsibility to obtain and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. this includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. you must have a passport that is valid 6 months after the last date of travel with ahi travel as set out on your itinerary. you accept full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation, and ahi travel shall have no liability in respect thereof., cancellation-all cancellations must be submitted in writing to ahi travel. - cancellation received up to 90 days prior to trip departure will incur a $300 per person administrative fee. - cancellation received 89 to 60 days prior to departure will result in forfeiture of 25% of the entire cost of the trip per person. - cancellation received 59-45 days prior to departure will result in forfeiture of 50% of the entire cost of the trip per person. - cancellation received 44 days prior to departure to the time of departure (or no show) will result in 100% forfeiture of the entire cost of the trip. trip cancellation insurance is highly recommended. an insurance application will be sent to you after you reserve (u.s. residents only). if a tour is canceled by ahi travel before the date of departure for reasons other than force majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting one of these options from ahi travel: i) transfer to another date of the same tour, if available; ii) book another tour of equal or greater value, if available (you will be responsible for paying any difference in price); or iii) book another tour of lesser value, if available (with a refund payable to you for the difference in price); or iv) receive a full refund for the land-only portion of the applicable tour cancellation grace period-reservations made prior to 120 days before a tour´s scheduled departure date may be canceled within 7 days following the reservation date for a full refund. reservations made within 120 days prior to a tour´s scheduled departure will not qualify for the grace period. cancellation of trip options-purchases of optional excursions, pre- and/or post-tour extensions, additional hotel nights, private transfers or other trip options become fully non-refundable 44 days prior to departure. air transportation purchases are subject only to penalties assessed by the airlines. vouchers & travel credits-vouchers for future travel, travel credits and transfers are subject to these terms & conditions, including without limitation the cancellation fee schedule, agreed upon at the time of the new reservation. flexibility & unused services-you acknowledge that the nature of travel requires flexibility and that you agree to reasonable alterations to products, services or itineraries by ahi travel. the route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of ahi travel (including but not limited to force majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). no reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of ahi travel, including your removal from a tour because of your negligence or breach of these terms & conditions. changes-while material revisions of the itinerary or its included features are not anticipated, ahi travel may modify your itinerary where reasonably required in its sole discretion. if ahi travel makes a change affecting at least one in three full days of the itinerary or which it determines materially affects the character of a product or service in its entirety (a "material change"), ahi travel will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. once a tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. any changes are at the discretion of ahi travel. ahi travel will not be liable for any indirect and/or consequential losses associated with any changes to a booking or itinerary. you are responsible for ensuring that information provided to ahi travel is accurate and up to date. any changes to your name on any booking are subject to ahi travel´s approval. any changes to a booking depend on availability and are subject to ahi travel´s approval and these terms & conditions. cancellation of any tour, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. ground suppliers-ahi travel may make arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties ("third party suppliers") to provide you with some or all of the components of your booking. third party suppliers may also engage the services of local operators and sub-contractors. although ahi travel takes all reasonable care in selecting third party suppliers, ahi travel is unable to control third party suppliers, does not supervise third party suppliers and therefore cannot be responsible for their acts or omissions. any services provided by third party suppliers are subject to the terms and conditions imposed by these third party suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. these may limit or exclude liability of the third party supplier. you acknowledge that third party suppliers operate in compliance with the applicable laws of the countries in which they operate and ahi travel does not warrant that any third party supplier is in compliance with the laws of your country of residence or any other jurisdiction. ahi travel is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, or any other matter resulting from the act or omission of any party other than ahi travel and its employees. ahi travel is not liable for the acts or omissions, whether negligent or otherwise, of third party suppliers or any independent contractors., force majeure-ahi travel will not be liable in any way for any loss or damages, including without limitation any death, bodily injury (including emotional distress or injury), illness, damage, delay or other loss or detriment to person or property, or financial costs or expenses, directly or indirectly, to the extent caused by act of god, war or war-like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, or political disturbance, howsoever and wheresoever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and the ongoing effects of, covid-19 or sars-cov2, or any other pandemic or epidemic, or any other cause whatsoever beyond the reasonable control of ahi travel or the third party supplier of services, whether or not foreseeable, which would make it dangerous or not viable for a tour to commence or continue, any and all of which, individually and collectively, constitute "force majeure". images and marketing-you agree that, while participating in any tour, images, photos or videos may be taken by other participants, ahi travel or its representatives that may contain or feature you or your likeness. you consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to ahi travel, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you. privacy-ahi travel must collect your personal information to deliver the tour and any products or services booked. ahi travel collects, uses and discloses only that information reasonably required to enable ahi travel and its third party suppliers to provide the particular tour, products and/or services that you have requested. you waive any claim against ahi travel and its third party suppliers based on or related to such disclosure of your personal information. special covid-19 notice-during the period of covid-19 or any other pandemic or epidemic or contagion, you should refrain from joining a trip if you are feeling unwell, exhibit fever or other symptoms of contagious disease, or have been in contact with a person exhibiting symptoms of contagious disease within 14 days of trip departure. if cancellation is necessary due to covid infection or other illness, the cancellation fee schedule herein will apply. trip cancellation insurance is available and recommended. an application will be sent after you reserve. air transportation-the price of air transportation offered by ahi travel is based on advance purchase excursion fares. after tickets are issued, penalties up to 100% of the ticket price may be levied. if connecting flights are requested, special promotional fares may be used, in which case penalties of as much as 100% may be assessed by the airlines if reservations are changed or canceled after ticketing. after departure, if the reservations are changed, you will be charged the higher, all year economy class fare. variations to the group itinerary must be requested no later than 60 days prior to departure. passengers who choose to make their own airline reservations independently will be wholly responsible for arrival and departure transfers, and any airline fees or penalties incurred as a result of program cancellation and/or change in travel dates, or airline schedule(s), and ahi travel shall have no liability in respect thereof. baggage-baggage restrictions vary according to the airline policy and the class of service flown. details will be provided with your pre-departure information. baggage allowances are subject to change by the carrier without notice. excess baggage charges for additional or oversized/overweight pieces are expensive and not included in your trip price; plan your wardrobe accordingly. transport of baggage and personal effects is at the owner's risk throughout the travel program, and ahi travel shall have no liability in respect thereof. applicable law-you agree that any and all legal claims, actions and proceedings against ahi travel under, in connection with, resulting from or incident to your participation in an ahi travel program may only be brought, tried and resolved in the applicable federal or state courts having jurisdiction in the state of illinois. you further agree that all such claims, actions and proceedings shall be governed by and decided in accordance with the internal laws of the state of illinois, without regard to its conflicts of laws rules. in the event that any one or more of these terms & conditions is held invalid, illegal or unenforceable, such provision or provisions shall be severed and the remaining terms & conditions shall remain binding and effective. as a condition of and by acceptance of your reservation, you agree as follows: you have read, you understand, and you agree to these terms & conditions in respect of your participation in an ahi travel program. you recognize and accept any risk associated with the travel program and the conditions, including the cancellation policy, set forth herein. you acknowledge that there are many risks and uncertainties inherent in any travel, including, but not limited to weather, flooding, high/low water levels, acts or omissions of foreign governments, terrorism, war or insurrection, theft, illness, widespread communicable disease outbreak (e.g., covid-19, sars, etc.) or other public health emergency event, whether or not declared by local, state or federal government order to be an epidemic, pandemic, public emergency or similar, quarantines, bites from or attacks by animals, insects, or pests, and damage to person or property due to the negligent acts or omissions of tour staff or others. ahi travel makes no warranties and representations in respect of the travel program and related services, other than those expressly set forth in these terms & conditions, whether implied by operation of law or otherwise, all of which are disclaimed. in consideration of, and as part payment for, the right to participate in the travel program, you hereby agree that ahi travel shall not be liable in any way for any loss or damages, including any incidental or consequential loss, directly or indirectly, arising from the ahi travel program and related services, and you hereby agree to release and hold harmless, and covenant not to sue ahi travel, its officers, employees, representatives and agents, the sponsoring association and its officers, employees, representatives and agents, and third party suppliers from all liability, including, without limitation, in respect of personal injury, death, property damage or any other loss suffered by any person in connection with the travel program and related services, even if caused by the negligent actions or omissions of travel program staff or other related persons or entities, other than to the extent such conduct is finally determined by a court of competent jurisdiction to be grossly and willfully negligent or fraudulent. these terms & conditions represent the entire agreement of the parties, and ahi travel shall not be bound by any other agreement or modification unless set forth in a writing signed by an officer of ahi travel., pricing - all prices quoted are in usd, per person, based on double occupancy and do not include air transportation costs (unless otherwise stated) and are subject to change without notice. authority to use images and audio recordings-on occasion, ahi travel obtains, from its staff, or from trip participants, photographic or video images of passengers and trip activities. by participating in this travel program, you authorize ahi travel, without providing compensation to you, or obtaining additional approvals from you, to include photographic and video recordings of you, as well as voice recordings included with any videos, in ahi travel's sales, marketing, advertising, publicity and/or training activities. responsibility-ahi travel does not own or operate any entity which provides goods or services for this program, and acts only as the agent for the independent suppliers of travel conveyance, transport, accommodations or other services. all such persons or entities are independent contractors. as a result, ahi travel is not liable for any negligence or willful act of any such person or entity or any third person. in addition and without limitation, ahi travel is not responsible for any delays, delayed departure or arrival, missed carrier connections, loss, death, damage or injury to person or property or accident, mechanical defect, failure or negligence of any nature howsoever caused in connection with any accommodations, transportation or other services or for any substitution of hotels or of common carrier equipment, with or without notice, or for any additional expenses occasioned thereby. dates, program details and tour costs, although given in good faith and based on tariffs, exchange rates and other information current at the time of printing, are subject to change at or before the time of departure. no revisions of the printed itinerary or its included features are anticipated; however, the right is reserved to make any changes, with or without notice, that might become necessary, with the mutual understanding that any additional expenses will be paid by the individual passenger. in no event shall any party to this contract be liable for incidental or consequential damages. in the event of an act of god, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond its control that results in the cancellation of all or a portion of a travel program, ahi travel reserves the right to issue a credit to the passenger in lieu of a money-back refund, applicable to a future ahi travel program. baggage and personal effects are the sole responsibility of the owners at all times. by forwarding the deposit, the passenger certifies that he/she has no physical, mental or other condition of disability that would create a hazard for himself/herself or other passengers and accepts the terms of this contract set out herein and in more specific pre-departure passenger information. the airlines and other transportation companies concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their conveyances. the passage contract in use, when issued, shall constitute the sole contract between the company(ies) and the passenger and/or purchaser of this trip..