fred olsen travel agent centre

Fred. Olsen Cruise Lines

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+44 (0) 1473 746175

• Opening hours

Mon-Fri 8.30am - 6pm

Saturday 9am - 5pm

Sunday 10am - 4pm

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Book Online with F.OCAL

Fred. olsen cruises agents link - it's easy to use and free, great benefits of booking online:.

• No License required
• Free to use and view
• Search and retrieve ALL bookings your agency has made
• Modify your existing bookings *charges may apply
• Ability to cancel bookings
• Add booking requests
• Select cabins by deck
• Easy to view deck plans
• Excellent search facilities
• Add guest information (passport, Insurance and Next of Kin)

Prefer to speak to an advisor? We'd love to hear from you.

01473 742424

Need help with your booking? If you are experiencing issues with your online booking, please call.

01473 292277

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• Destinations ►
• Australia & New Zealand
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• ► Holiday Types
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• ► Rail Journeys
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Agent Portal Signup Policy

Agent portal signup, registration process.

Agents operating within the travel industry who are interested in becoming affiliated with Fred. Holidays can sign up for the agent portal by completing the registration process provided on our official website .  The registration process requires agents to provide accurate and up-to-date information, including contact details and agency credentials.

Account Approval

Upon completion of the registration process, Fred. Holidays will review the submitted information to determine eligibility. We reserve the right to approve or deny an agent's registration at our discretion, based on the established criteria and the compatibility of the agent's services with our company values.

Marketing Method Preferences

Communication channels.

Agents signing up for the Fred. Holidays agent portal will automatically opt into our all marketing communication channels. These channels may include, but are not limited to, email, phone calls, SMS, postal mail, and in-person meetings.

Opt-In and Opt-Out

By default, agents will be considered opted-in to receive marketing communications through all available channels. Agents may choose to opt out of specific channels if they prefer not to receive marketing messages through those channels.  Please email us with such requests.

Opt-Out: Agents can exercise their right to opt out of any or all marketing channels at any time by contacting our designated support channels. Opt-out requests will be processed promptly and without any undue delay.

Marketing Compliance

Regulatory compliance.

Fred. Holidays is committed to adhering to all applicable laws, regulations, and industry guidelines related to marketing communications. We will ensure that our marketing practices comply with relevant legislation, such as data protection laws, anti-spam regulations, and other applicable requirements.

Data Protection and Privacy

Agents' personal information and communication preferences will be handled in accordance with Fred. Holidays' overarching privacy policy. We will take appropriate measures to protect the confidentiality and security of agents' personal data, ensuring that it is not shared with third parties for marketing purposes without explicit consent, where required by law.

Policy Violations and Enforcement

Any violations of this policy will be subject to appropriate disciplinary actions, which may include but are not limited to, warning, account suspension, or termination of access to the Fred. Holidays agent portal.

Policy Review

This policy will be reviewed periodically to ensure its ongoing relevance and effectiveness. Any necessary updates or amendments will be made in accordance with internal processes and communicated to agents as required.

By signing up for the Fred. Holidays agent portal, agents acknowledge that they have read, understood, and agreed to comply with the terms and conditions outlined in this policy.

Specialisms

Fred. holidays.

© Fred. Olsen Travel 2024. Registered in England and Wales No. 02287241. 2nd Floor, 36 Broadway, London, SW1H 0BH

Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority's Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your money is financially protected in the event of unforeseen circumstances.

Reasons to book with us... Financial protection afforded by our ABTA and ATOL industry bonding, giving you complete peace of mind. Dedicated team of experienced travel advisors waiting to tailor your holiday to your personal requirements. We can arrange all of your car hire, airport lounges and much more to make your holiday as easy as possible.

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Welcome to Fred. Olsen Travel

Discover your next adventure..., independent travel agents.

If you enjoy cruising, Fred. Holidays offer ocean and river sailings from the top operators in the industry to some of the world's most inspiring and breathtaking destinations. Plus, we are the UK General Sales Agents for American Cruise Lines and Amadeus River Cruises and have specialists available to provide a unique insight into these fantastic products.

If, however, you're looking for a more traditional cruising experience, you may appreciate the elegance and glamour of tall ship sailing with Star Clippers .

Prefer to keep both feet on dry land? Fred. Holidays provides a wide range of tours to a variety of destinations, from city breaks to lake and mountain retreats and more. We can tailor-make your multi-centre break, design luxury rail journeys and create once-in-a-lifetime worldwide adventures .

Alternatively, if you just want to escape the hustle of bustle of everyday life, the Fred. Olsen owned Hotel Jardín Tecina , on the Canary Island of La Gomera, is the ideal destination for a peaceful getaway.

With so much choice available, it can be difficult to come to a decision. Our Fred. Olsen Travel Agents are located in towns and cities throughout East Anglia, Sussex and along the south coast and will you help create the perfect holiday package to suit your needs and desires.

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About Fred. Olsen Travel

There is now a focus on a wide range of different specialisms that cover land, river and sea to go along with the multiple highstreet travel agencies dotted around East Anglia and the south coast.  With family values at its heart and knowledgeable staff across the board, Fred. Olsen Travel offers a wide range of holidays for you to browse.

Fred Olsen revamps travel agent website

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Fred Olsen Cruise Lines has revamped its Travel Agent Centre website as part of a review of communications channels with the trade. A key feature of the trade website is an online training section, which has been created in partnership with Online Travel Training and includes five modules. The training requires agents to read through a range of information and facts on the line, watch videos and then complete a set of multiple-choice questions. Those attaining a pass rate of 90% will receive official certification for completing the ‘Fred Difference’ training. The format of weekly ‘Focus Update’ emails for agents has also been improved. The refreshed trade website will feature newly-released deals, campaign offers and news stories on a live rolling feed. This will allow trade partners to access information as soon as it is announced, without having to wait for the weekly updates. Agents are being encouraged to provide feedback on the changes by completing an online form by November 15 to win one of four £25 shopping vouchers. The voucher prize will be doubled to £50 for any suggestions that are implemented. Head of sales Neil Herbert said: “These important changes showcase Fred Olsen Cruise Lines’ commitment to providing its travel agent partners with the best digital tools possible to be able to understand, promote and sell a Fred Olsen cruise effectively, and to bring the benefits back to their business. “Our trade partners are hugely important to our success. We know that agents will be receiving a huge amount of information from cruise and travel providers regularly, so it is important that, amongst all this ‘noise’, we make sure that the updates coming from Fred Olsen are accessible, prominent and resonate in the right way, with the right audience.”

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• Latest News

Sponsored: How Fred. Olsen Cruise Lines is supporting agents in 2024

Fred. Olsen Cruise Lines has detailed a raft of new initiatives and incentives to help its trade partners make the most of the 2024 wave period and beyond

“We’re coming into this wave period off the back of a record year in 2023,” said Geoff Ridgeon, head of sales for Fred. Olsen Cruise Lines.

He put the uptick in business down to the line’s agent partnerships, which were bolstered by ongoing support provided by Fred. Olsen throughout the year.

“In 2024, we are making sure we are continuing that, so everybody understands what our campaign messages are,” Ridgeon continued.

“We want everyone to understand what the Fred. Olsen difference is, and of course there will be some incentives along the way as well.”

Fred. Olsen Cruise Lines offers agents chance to win prizes

During the wave season, agents can enter to win prizes ranging from vouchers to a cruise with their January and February campaign. More information can be found on their Travel Agent Centre.

Looking ahead, Ridgeon hopes 2024 will bear similar fruits as 2023. “Last year was absolutely cracking, a record year for us and it does look like 2024 will be another great year,” he predicted.

“It is very early in the year, but does it look good? It does. The start of January has been amazing, but this has to continue to build if we are to reach new heights.”

Use cruise’s value proposition to convert clients, Ridgeon advises

The line will work closer with its agent partners in 2024 to educate them on how to convert clients from land-based options to cruise holidays, after some of the UK’s biggest operators – Tui, Jet2 and easyJet holidays – increased their ATOL licences, signalling their intention to take more Brits on holiday this year.

“It’s great there’s confidence across all industry types to take more people on holiday, because as an industry, we want people to go on holiday,” Ridgeon said.

“When it comes to cruising, and certainly from our point of view with having a predominantly ex-UK product, my advice for agents would be to look at flight costs, and how much they have risen in recent years.”

He encouraged agents to compare the cost of flights with ex-UK cruises, while demonstrating the value for money a cruise holiday offers.

“It’s about identifying what customers want and pairing them with a suitable holiday type . The value for money in cruising right now is brilliant, especially out of the UK,” Ridgeon continued.

Despite only just entering 2024, Fred. Olsen has already seen bookings come through for next year. “2025 has really started to capture the imaginations and has really started accelerating well,” Ridgeon explained.

“There does seem to be a movement already at this point where 2025 is on the wish list, and not just wish list destinations you’d expect to be booked further out, but also our stock product we are known for, like the Fjords.”

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TERMS PRIVACY

Fred. Olsen Cruise Lines Launches New Travel Agent Incentive

• August 7, 2024

Fred. Olsen Cruise Lines has introduced a new incentive for agents, offering shopping vouchers for all new 2024 bookings made in August, according to a press release.

This incentive applies to new bookings on any cruise in Fred. Olsen’s 2024 program. Additionally, many sailings offer guests up to £150 per person in onboard spending.

To qualify, agents must register each new 2024 booking on Fred. Olsen’s dedicated Travel Agent Centre. Agents will receive a £20 voucher for every booking made.

Geoff Ridgeon, head of sales at Fred. Olsen Cruise Lines, said: “There is still plenty of time for your guests to enjoy a cruise this year – whether it’s a last-minute summer holiday with the extended family, the chance to enjoy some autumn or winter sunshine, or something more adventurous such as seeking out the Northern Lights in arctic Norway.

“This is our way of saying thank you to the trade as we approach the end of the summer, and look ahead to a successful rest of the year.”

Agents who make a 2024 booking this month will receive a £20 multi-store Compliments voucher for each new booking. The voucher can be used at various retailers including John Lewis, Kilo Wines, M&S, Selfridges, Red Letter Days and more.

Highlights from Fred. Olsen Cruise Lines 2024 program include:

• Balmoral’s 19-night ‘Exploring the Islands of the Mediterranean’ cruise, departing from Newcastle on September 14, 2024.
• Borealis’ 26-night ‘Canada in the Fall’ cruise departing from Southampton on October 3, 2024.
• Bolette’s 18-night ‘Winter Warmth in the Canaries and Cape Verde’ cruise, departing from Liverpool on November 24, 2024. 

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Fred. Olsen Travel Agents

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Fred. Olsen Travel Eastbourne is your one-stop shop to book Riviera Travel, Cunard, Fred. Olsen Cruise Lines, Oceania Cruises, Regent Seven Seas and many more. We pride ourselves to find you the holiday that meets your expectations. All holidays booked with us are ABTA and ATOL bonded for your financial protection and peace of mind.

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Fred. Olsen have been active in the UK travel market since establishing our travel agency some 25 years ago. Our travel portfolio has grown significantly over the past two decades with a number of brands forming under the Fred. Olsen Travel umbrella addressing specific audiences wihin this sector – from business clients to cruising, and from holiday makers to business franchises.

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Contact Details

Fred. Olsen Travel in store at Jarrolds

1-11 London Street

Opening Hours

Monday to Saturday: 9:30am - 5pm

Sunday and Bank Holidays: Closed

Flight Schedule

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Sarah Lawrence

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Chloe Eggleton

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Local events.

Our Fred. Olsen Travel Agents shops regularly host events aimed at helping you find your perfect holiday. Find out which events are coming up in your local store.

As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms. Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority’s Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your booking is financially protected in the event of unforeseen circumstances.