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Hays Travel - Cardiff Reviews
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37 Queen Street, CF10 2AS Cardiff, GB
Reviews 4.9
Most recent
Make sure to check that this company has not given you a hotel that shuts before you can possibly get there.
My main problem was you booked me on a flight that landed me in Berlin 20 minutes before the hotel shut for the night so by the time I got there by train (that I did without any stops or delays) I couldn't check it or access my hotel room till 7 o'clock the next day. So I'm not to happy about this oversite on the company's end as I was trusting you to work this all out for me otherwise I could have just booked it all myself online.
Date of experience : 08 December 2023
Reply from Hays Travel - Cardiff
Hello Daniel Thank you for advising us on the following. I am so sorry to hear that this has happened to you in resort as I know how much you were looking forward to this trip. I am looking into this for you currently and will be in contact with you soon. Kind Regards Helen - Branch Manager
Katie was brilliant
Katie was brilliant. A genuine smile and prompt greeting. Interested in my day. She listened to what I was needing. She took some notes and said she would do her best for me. After a few days she contacted me with a gentle prompt. A few days later she came back with a finished tour of Europe I was thinking of. This was brilliant and subsequently I have paid my deposit and looking forward. Page was lovely too
Date of experience : 29 November 2023
Good Morning Suzanne Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Katie and Paige. The team will be on hand to assist with anything else you may need throughout your holiday journey with us. We look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Helpful people who listened and acted quickly
The staff were excellent, helpfull, quick and listened to what I wanted.
Date of experience : 06 December 2023
Good Morning Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. Your kind comments will be passed onto the team and we look forward to seeing you agains soon. Kind Regards Helen - Branch Manager
Janet was very helpful and went out of…
Janet was very helpful and went out of her way to find us the best deal for our cruise from Southampton.
Date of experience : 12 December 2023
Thankyou for taking the time to complete the survey and for your kind comments. Regards Jacqui Assistant Manager
Brilliant Service
Thank you for organising our cruise booking
Hi Maria, Thank you for taking the time to complete the survey and for your kind words Regards Jacqui Assistant Manager
Very friendly helpful and knowledgeable
Date of experience : 07 December 2023
Good Afternoon Susan Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Knid Regards Helen - Branch Manager
Steph in the Cardiff store outstanding…
Steph in the Cardiff store outstanding service we always book with her for a straight forward easy booking
Date of experience : 03 December 2023
Good Morning Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Steph. The team and Steph will be on hand to assist with anything else you may need throughout your holiday journey with us. We look forward to seeing you again soon. Kind Regards Helen - Branch Manager
I use this agency for all my Cruise…
I use this agency for all my Cruise holidays because they are prepared to go the extra mile to take the anxiety out of travel,They are experts in their field which gives me confidence in their advice and enables me to relax and look forward to the holiday.
Date of experience : 05 December 2023
Thankyou Dennis for taking the time to complete the survey and for your kind words, Regards Jacqui, Assistant Manager.
Very helpful lady who helped us with…
Very helpful lady who helped us with our booking nothing to much trouble
Date of experience : 18 November 2023
Thank you for taking the time to complete the survey and for your kind comments
Very helpful .friendly and excellent…
Very helpful .friendly and excellent service
Thankyou for taking the time to complete the survey and for your kind comments Regards Jacqui, Deputy Manager
Very professional and knowledgeable but…
Very professional and knowledgeable but very personal at the same time. Always makes us smile. We have spoken to the same agent for quite a few years now and he knows what we like. His name is Tim Harris but I can’t find him in the list and he works in Cardiff.
Date of experience : 17 November 2023
Good Afternoon Tim Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Went without intending to book
We went into the Cardiff branch and didn't plan on booking anything. However we had a chat with Steph and ended up booking a holiday for 2025.
Date of experience : 10 November 2023
Good Afternoon Jessica Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Steph. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
janet was extremely helpful and…
janet was extremely helpful and knowledable.
Date of experience : 13 November 2023
Thankyou for taking the time to complete the survey and for your kind comments, Regards Jacqui Assistant manager
Booking of our holiday
Katie who dealt with the booking of our holiday was really helpful and very pleasant
Good Afternoon Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Katie. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Stephanie Hays Travel
Stephanie was very informative and very efficient. Payment was smooth and the emailed information came through straight away.
Date of experience : 09 November 2023
Good Afternoon Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Stephanie. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Friendly and helpful service at travel…
Friendly and helpful service at travel agency with Stephanie
Date of experience : 08 November 2023
Thankyou for taking the time to complete the survey and for your kind comments, Regards JACQUI Assistant Manager
Excellent service by staff as always
Excellent service by staff as always. Highly recommended. We won’t go anywhere else.
Date of experience : 30 October 2023
Thankyou for taking the time to complete the survey and for your kind comments , Regards Jacqui , Assistant Manager
Christmas market city break
Helen was so helpful, really knowledgable and did everything to get us the city break we wanted. So easy coming into this travel agent.
Very helpful and friendly staff
Very helpful and friendly staff. Looked at various options and found what we were looking for.
Date of experience : 04 November 2023
Tims enthusiasm was infectious.
I spoke to Tim. He was excellent. His enthusiasm was infectious. He was very knowledgeable and helpful.
Date of experience : 29 October 2023
Good Morning Beverley Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
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Hays Travel - Cardiff Reviews
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37 Queen Street, CF10 2AS Cardiff, GB
Reviews 4.9
Most recent
Efficent friendly service very helful
Efficient good service. Comprehensive and good knowledge of availability
Date of experience : January 16, 2024
Reply from Hays Travel - Cardiff
Good Afternoon Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service in store. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Friendly & helpful
Always really helpful and friendly, nothing too much trouble! Normally helped by Jacqui, Steph and Sarah, but all are helpful and pleasant.
Date of experience : January 14, 2024
Good Morning David Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the girls in store. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Helen is amazing at Cardiff branch…
Helen is amazing at Cardiff branch nothing is to much for her
Date of experience : January 13, 2024
Good Morning Angela Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Helen. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
Very nice friendly assistant name…
Very nice friendly assistant name Jacquie made it all easy
Date of experience : January 12, 2024
Good Afternoon Linda Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jacqui. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Katy at your Cardiff branch most helpful
Date of experience : January 05, 2024
Good Morning Gerald Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Katy. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Helen is very professional in her role
Helen is very professional in her role She explains everything in detail and breaks down the cost for everything She is very patient and she.doesnt push you to make a decision on the spot Helen goes above and beyond to make booking a holiday enjoyable and something to look forward to hence I book many holidays through her Helen is an asset to Hays Travel
Good Afternoon Vee Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
Very pleased with the service
Very pleased with the service . A very nice young lady helped us find our holiday.
Date of experience : January 04, 2024
Thankyou for taking the time to complete the survey and for your kind words Regards Jacqui Assistant Manager
good ,fast service
very efficient and fast service
Date of experience : January 08, 2024
Good Morning James Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kinda regards Helen - Branch Manager
A very enjoyable experience
A very enjoyable experience, Nia was so efficient and friendly. The booking was completed quickly and efficiently.
Good Morning Nigel Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
I always book with Hays travel always…
I always book with Hays travel always very pleased very staff at cardiff branch very pleasant and helpful good service
Date of experience : January 07, 2024
Good Morning Bernadette Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Jacqueline is always fantastic we…
Jacqueline is always fantastic we always book holiday through her even before it was Hayes great service really personable and great knowledge
Good Afternoon Jim Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jacqueline. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Amazing service from Janet
Amazing service from Janet, helpful, friendly and very informative. Will definitely use her again. Asset to the company.
Date of experience : January 06, 2024
Good Morning Rebecca Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Janet. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
The staff at Hayes Travel
The staff at Hayes Travel, Queen Street, Cardiff are always friendly, very knowledgeable and extremely helpful. I have booked all of my holidays there for many years and I wouldn’t go elsewhere, as their service is nothing short of amazing!
Date of experience : December 30, 2023
Good Afternoon David Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service and we were able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Hays Holidays
Hayes travel are very good to book with operators new my needs and recommended the perfect holiday!
Good Morning Mr Callan Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service and we were able to find you the perfect holiday. Your kind comment will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
What a pleasant experience
Dealt with a very pleasant and helpful young lady named Katie. She showed great patience and professionalism dealing with all my queries and questions. I would recommend this agent to anyone wanting to book a holiday
Good Morning Mr & Mrs Richards Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Katie. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Attitude and helpful staff
Date of experience : December 31, 2023
Thank you for taking the time to complete the survey and for your kind comments.
Very happy and helpful staff
Very happy and helpful staff. Young lady named Page took are booking so easy. And Sarah gave excellent advice on picking are destination.
Thank you for taking the time to leave a review on your recent time booking with Hays Cardiff. So glad to hear that you were happy with the customer service you received. We hope to see you again soon for another holiday :)
Great service
Really helpful lady who asked all the right questions & delivered exactly what we were looking for
Date of experience : December 29, 2023
Thank you for taking the time to complete the survey and for your kind comments. Regards Jacqui Assistant Manager
Helpful and Friendly staff
Date of experience : December 24, 2023
Thankyou for taking the time to complete the survey and for your kind comments. Regards Jacqui Assistant Manager
A Dream come true
The Best service ever I’ve seen,excellent performance, open minded, just amazing…
Date of experience : December 18, 2023
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. The team will be on hand to assist with anything else you may need throughout your holiday journey with us. We look forward to seeing you again soon. Kind Regards Jacqui
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Hays Travel - Cardiff Reviews
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37 Queen Street, CF10 2AS Cardiff, GB
Reviews 4.9
Most relevant
Face to face service was excellent!
It was our first using Hays Travel and we found the whole experience amazing. We were seen straight away, given lots of different options and treated like individuals. Helen was wonderful and you could see she has the knowledge and passion for her job!
Date of experience : 17 July 2024
Reply from Hays Travel - Cardiff
Hello Geoff Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Helen and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
Last minute booking
I asked if I could have 3 nights in Portugal on the bank holiday for two a week before not much notice. I came away with the holiday - parking at airport- fast track - VIP lounge all done in no time and paid. I only had 1hr to book and to have staff that can do this is great Now relaxed for holiday next week
Date of experience : 14 August 2024
Hello Robert Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Paige was a superstar.
Just got back from an amazing Italian holiday. Cant thank Paige from hays cardiff enough for organising the holiday. I told paige what I wanted to do and she organised flights hotels and trains for us to get around Florence and Rome, thank you paige we will definitely come back for our next holiday booking xx
Date of experience : 11 August 2024
Hello Ruth Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Paige and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Absolutely fantastic from start to…
Absolutely fantastic from start to finish, despite putting many obstacles in her way changing our minds numerous times Jacqui was absolutely amazing nothing was to much trouble, we have booked the last 6/7 holidays with her and she does a brilliant job each time. 10/10 to Jacqui at Hays Cardiff
Date of experience : 12 August 2024
Hello Alan Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Great experience
Josh was extremely helpful and went above and beyond to get us the best price for our holiday.
Date of experience : 13 August 2024
Hello Angela Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Josh and he was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Helpful but…
Our advisor was really helpful however when we got home and read the reviews of our hotel, it turns out we have to pay extra for air-conditioning- as we’re going to Turkey this is vital! Not an issue but would have been helpful to know as we were booking
Date of experience : 28 July 2024
Good Morning Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service. I am sorry to hear about the confusion with the air conditioning as this information should have been relayed. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Exceptional service
Tim Harris was so helpful and as I have experienced over the last two years,He does his very best to help you and with his amazing knowledge after so many years in the business he is able to find the right cabin for you. Although he has many clients he has the gift of making you feel completely at ease and he never rushes you when booking with him. Hays are very lucky to have Tim and may he continue to help us all with our cruising needs for a very long time.
Date of experience : 30 July 2024
Hello Susan Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Back to Kos 30 years later
All round excellent service, Helen was thorough with all possible holidays that we wanted and went out of her eay to make us comfortable. Very warm and friendly from all the staff. Will definitely tell all our friends and family to use Hays.
Date of experience : 22 July 2024
HI David, Thankyou so much for taking the time to complete the survey and for your kind words, I will pass these onto Helen. Regards Jacqui Deputy Branch Manager
Holiday booking
Friendly personal and helpful. Sorted out a holiday for us despite the lateness of our enquiry. Also resolved a problem with an earlier booking. Answered all our questions to our satisfaction. Prompt and efficient.
Date of experience : 31 July 2024
Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Excellent company
Excellent customer service knowledgeable Kept me updated on all aspects of the holiday Will recommend to friends and family Easy relaxing experience helped make an informed choice Will definitely use Hays travel again Thank you Helen
Date of experience : 21 July 2024
Hi Terry, thankyou so much for taking the time to complete the survey and for your kind words, I will pass this onto Helen, Regards Jacqui Deputy Branch Manager
Excellent service
As Always we had excellent service. The consultant went out of her way to ensure we booked the holiday we were looking for. She was friendly, helpful and knowledgeable.
Date of experience : 16 June 2024
Thankyou so much for taking the time to complete the survey and for your kind words, Regards Jacqui Deputy Branch Manager
Brilliant service got the holiday I…
Brilliant service got the holiday I want ed for the price I wanted!! Very helpful thank you for your service
Good Morning Craig Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
The service that we received at Hays
The service that we received at Hays, Queen Street branch in Cardiff, was first class. Helen the lady who served us, found us an exceptional deal for a holiday in 2025. Helen was patient, honest took her time and explained every aspect of our booking in great detail. She did not rush us at all. I would highly recommend Hays travel to anybody who is looking for a Top quality, informative service. Thank you Helen.
Date of experience : 12 July 2024
Good Morning Annette Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Helen. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
The both times we visited the store we…
The both times we visited the store we were treated very well. Both Nia , who was not in when we came again and Paige , who booked our holiday were very efficient and helpful.
Date of experience : 26 July 2024
Thankyou so much for taking the time to complete the survey and for your kind words, We will pass this on to Nia and paige Regards Jacqui Assistant Manager
Cannot fault our recent visit to Hayes…
Cannot fault our recent visit to Hayes in Cardiff, Jaquie, again met all our requests with such a professional level we booked two further holidays there and then. We cannot recommend Hayes travel any higher, and certainly always tell friends to use this excellent service.
Date of experience : 13 July 2024
Good Morning Caryl Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Excellent service, sorted our mixture of flights and made sure had right bag weights, payments and for our EasyJet flight seats and boarding passes which made the process at the airport eady.
Date of experience : 28 June 2024
Good Morning Kylie-Ann Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Hays Cardiff are the best travel agents
Always helpful caring and efficient Jacqui goes above and beyond to make sure bookings are perfect choice with an amazing team also at hand
Date of experience : 23 June 2024
Hello Elaine Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Best place to book your dream holiday
Every time we pop into Hays the staff do their best to find the holiday we’re looking for and have never failed to us
Hello Sara Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Nia. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
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Nia and jacqui really sorted out our…
Nia and jacqui really sorted out our holiday nothing was to much.also friendly explained everything didn’t rush took their time so thats why 5 stars 🌟
Date of experience : 16 July 2024
Hello Mr Woods Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Nia and Jacqui. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Great service
Helen was very knowledgeable and easy to deal with she was very helpful found us a holiday with all our needs
Date of experience : 24 July 2024
Hello Maureen Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Helen. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
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Hays Travel Reviews
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Reviews 4.9.
166,031 total
Most relevant
Why I book with Hays
I've booked almost all my holidays through Hays. They are attentive, kind and thoughtful. Their attention to detail is something that really makes them stand out compared to other companies. Their agents really care about their jobs and about you as a customer. Jessica, at the driffield branch has been brilliant in helping me and my husband book our honeymoon.
Date of experience : 16 August 2024
Relaxed holiday booking
Mandy at your Ashton under Lyne store is well used to my impulsive nature when booking holidays, usually at short notice. Although challenged to provide a holiday which usually I cannot make my mind up on she offers good sound advice. Thank you Mandy
Smooth and Enjoyable experience
Went into the office to have a look at ideas for a honeymoon. Beth made the experience so smooth and easy for us after telling her what we were after we had multiple great options within hours and very helpful with any questions etc. Would 100% recommend if you’re after a calm experience booking a holiday and we will be using Hays in future! Thankyou all very much
Date of experience : 17 August 2024
Hays for Hols
We enjoy popping into Hays to see Tina who never fails to get a holiday to suits our needs as older clients. She supplies us with all the necessary documentation which leaves us with nothing to worry about. Such a pleasure dealing with Tina and her staff.
Date of experience : 12 August 2024
Friendly, efficient and helpful advice. Tracey always listens carefully to what we need and gives from her huge experience. She listens patiently to our requests and we couldn't ask for better service. We'd never go anywhere else
Great Service.
I walked in and was greeted. I waited five minutes before I was seen by Abbie. She was friendly and got straight down to asking what I wanted. After a brief chat she showed me holiday hotels and within five minutes she had a hotel that matched my requirements. Excellent service and professional customer service. She was great. She even organised a price match against a different operator so i got value, and great service. I had contact with Emily aswel and again nothing but great service. Thank you.
We booked a holiday on Friday in West…
We booked a holiday on Friday in West Bridgford Hays travel, Emma helped us with the holiday we were looking at, she was fantastic explaining everything really well and was very efficient. We were done with in 40 minutes. Highly recommend booking through Hays. Thank you Emma for looking after us.
First holiday abroad in 20 years
Ellie was extremely patient with us very knowledgeable explaining about different places she thought covered what we were looking for. Have already said we will see her on our return with view to going on a cruise
Reply from Hays Travel
Hello Julie. Wow thank you so much for leaving this lovely 5 star review it means a lot :) It was my please booking this holiday for you and I hope you I do see you again for your cruise. Many thanks, Ellie
First booked a cruise earlier this…
First booked a cruise earlier this year, Jenny was very knowledgeable but at the same time not pushy, after visiting and having had the holiday, we have used again. Great service and promptly dealt with all our questions and the young man who answered phone was so polite, a great team, I hope they are appreciated
Date of experience : 14 August 2024
Alison is absolutely brilliant
Alison is absolutely brilliant. She as always finds us our perfect holiday. Her knowledge of resorts is outstanding and she deserves 5 stars. We are always greeted with a smile by all the staff in middleton and are always felt very welcome
We are always happy with our experience…
We are always happy with our experience with Hays Travel Totnes. Georgia has been really helpful & professional, answering our questions. She also checked that we were totally happy with all the details before we booked our holiday.
The best travel agent in N Ireland
An excellent and enjoyable time with the lovely Natalie at Hays. This girl is so patient and helpful and got my booking sorted for me. It’s always difficult when you’re including others on a trip but she helped me navigate through it all🤗 Hays is the best!!!
Rebecca and Charlotte were brilliant
Rebecca and Charlotte were brilliant. We were booking our first cruise and to have their first hand knowledge helped in our decision making. They were both very informative and friendly. Definitely recommend and use Hays Travel again
Been with them for years I don't trust…
Been with them for years I don't trust anyone other company they great will my don't who has disabilities etc .. all of them amazing and patient with him always makes us feel comfortable nothing is to much trouble and help whete they can
Date of experience : 30 June 2024
Keeping it local
Our latest holiday was again booked with Hays Travel We would not book with anyone else We had seen a holiday deal in the window of another branch of HT but preferred to book with our local branch because the staff in our branch, they are a credit to the company, very knowledgeable and patient
Thank you for your lovely review and hope you are very much looking forward to your trip to Zante Thanks Holly
Booked last year with Paul and had a…
Booked last year with Paul and had a great holiday, naturally after seeing another last minute trip we booked again with him. Lovely guy easy to chat to and quick to communicate , booking easy and all explained . He’s great !
Ahh Thank you you're welcome..
Travel agent newby
I was served by Amanda, who was very engaging, patient and helpful throughout. Having always booked holidays myself for years, i did feel spoiled having someone do it all for me, and, with a lovely smile throughout, too. Thank you.
I was apprehensive but all was good :-)
I was apprehensive about using Ryan as I'm so used to booking direct myself. I haven't used a travel agent in years. As this was a group booking, I wanted to get the best price. Ryan is very approachable, knowledgeable, and friendly. Most of the booking was discussed by messenger but I did speak with Ryan on the phone too. He managed to beat the price offered by Jet2 which was a bonus. I will happily use his services again.
Very friendly and helpful explained to…
Very friendly and helpful explained to us every step she did to book our holiday and made it a nice experience. Normally book at Salford branch but will definitely go to Swinton branch from now on
Five star service for sure !
The cheerful member of staff - Bailey was so helpful and patient I have already spoken to all my friends about him. Will definitely be calling in to look into a winter cruise . He was professional, whilst being honest and listened to what we wanted . Catering to an 84 year old and a two year old , mum and grandma in between those ages too .. five star for sure !
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Hays Travel - Cardiff Reviews
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37 Queen Street, CF10 2AS Cardiff, GB
Reviews 4.9
Most relevant
The staff are very helpful polite and…
The staff are very helpful polite and knowledgeable I book four holidays a year and recommend the branch to everyone why do you keep calling me Christine Williams please delete her name thank you
Date of experience : 12 April 2024
Reply from Hays Travel - Cardiff
Hi Chris, thankyou so much for taking the time to complete the survey and for your kind words. I can only apologise that this keeps happening as we have flagged this up with the team. We will check again and get this sorted for you. Regards Jacqui , Deputy Branch Manager
Because every time I go there Jackie is…
Because every time I go there Jackie is fantastic very patient and nothing is too much for her
Date of experience : 27 March 2024
Hello Peter Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from Jackie. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Jacqui and Sarah are a credit to the…
Jacqui and Sarah are a credit to the company x that’s why we always come back Happy days happy holidays x
Date of experience : 22 February 2024
Good Afternoon Sue Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service. Your kind comments will be passed on and we look forward to seeing you again soon Kind Regards Helen - Branch Manager
The knowledge your staff have about…
The knowledge your staff have about everything is truly brilliant they have helped in everything I needed to know about my holiday
Date of experience : 02 March 2024
Hello Raymond Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Attitude of staff
Extremely helpful and efficient. Excellent knowledge and good people skills, both face to face and on the phone.
Date of experience : 23 March 2024
Hello Cynthia Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Great advisor always extremely…
Great advisor always extremely knowledgeable and helpful. Will always use you
Date of experience : 03 July 2024
Good Afternoon Mrs Stephens Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Cruise September 2025Excellent service with Jacqueline
Excellent service with Jacqueline. Very professional. Would highly recommend Hays to anyone J know. Thankvyoucagaun fir such a fantastic booking for the holiday
Date of experience : 11 June 2024
Good morning, Thank you so much for taking the time to leave a review on your recent time booking with us at Hays travel Cardiff. We really appreciate hearing the good feedback, and so happy to hear that you received such great service from Jacqui. I'll be sure to pass your message along to the rest of the team, and we hope to see you again for another holiday ! -Paige
Excellent staff are always friendly and…
Excellent staff are always friendly and very helpful. They take all of the stress out of booking a holiday.
Date of experience : 01 March 2024
Good Morning John Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Great service with flexible travel…
Great service with flexible travel arrangements. I feel well prepared for my journey. Thank you !
Date of experience : 12 March 2024
Hello Dina Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
It's always a pleasure
It's always a pleasure, Jackie makes everything easy for us , great service always.
Date of experience : 17 April 2024
Hello Smon Thank you for taking the time to submit feedback regarding your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jackie. Your kind comments will be passed on and we look forward to seeing you again soon. Kind regards Helen - Branch Manager
The service we received from Josh was…
The service we received from Josh was very good he helped us make our Cunard booking with ease. A nice helpful young man. Thank you
Date of experience : 21 May 2024
Good Afternoon Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Josh and he was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Travel agent Stephanie was extremely…
Travel agent Stephanie was extremely knowledgeable and booked us exactly what we wanted, Excellent service
Date of experience : 16 February 2024
Good Morning Andrew Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service from Stephanie. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
a staff in cardiff stephanie her name…
a staff in cardiff stephanie her name is has always been patient/ helpful booking my flight hotel etc....she is really nice
Date of experience : 24 February 2024
Good Afternoon Nhena, Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service from Stephanie. Your kind comments will be passed on and we look forward to seeing you again soon Kind Regards Helen - Branch Manager
Stephanie was very helpful and assisted…
Stephanie was very helpful and assisted in all our needs. We were very happy with our customer service.
Date of experience : 21 April 2024
Hello Helen Thank you for taking the time to submit feedback regarding your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Stephanie. Your kind comments will be passed on and we look forward to seeing you again soon. Kind regards Helen - Branch Manager
Always excellent customer service no…
Always excellent customer service no problem to big to solve I use there company quite lot because of this big shout out this time to paige taking time out change my flight and coach tickets much appreciated any flyers out there go see them brilliant xx
Date of experience : 08 April 2024
Good afternoon, Thank you for taking the time to leave a review on your recent time with us at Hays travel Cardiff. We really appreciate your kind words! I will be sure to pass along your message to Paige and the rest of the team & we hope to see you again soon.
Friendly Efficient Travel Agent
Nia was helpful and friendly and efficient finding a suitable cruise at an affordable price.
Good Morning Thank you for taking the time to submit feedback regarding your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind regards Helen - Branch Manager
Friendly service. 2nd of May 2024
Even though I arrived at the agency at 5.10pm close to closing time (5.30pm). The young lady paige was still happy to sort out my travel insurance for my trip to Sicily. Thank you.
Date of experience : 02 May 2024
Good Afternoon, Thank you very much for taking the time to leave a review on your recent visit to Hays travel in Cardiff. We really appreciate your kind feedback, and we're so glad to hear you were happy with the service you received from Paige. I will be sure to pass your message along to the rest of the team & we hope to see you again soon!
The lady I spoke to was very helpful
The lady I spoke to was very helpful. I only went in for a brochure but ended up booking the holiday.
Date of experience : 08 May 2024
Good afternoon Thank you for leaving a review on your recent time booking a holiday with Hays travel in Cardiff. We're so glad to hear that you were happy with the helpful service you received and hope to see you soon for another booking :)
Bright and comfortable office and VERY…
Bright and comfortable office and VERY charming and efficient staff so will use Hays again!!
Date of experience : 28 February 2024
Good Afternoon Mrs Butler Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
The young lady who dealt with our…
The young lady who dealt with our inquiry was very helpful and was able to deal with us and book the stay and cruise
Good Morning Mr Clarke Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from Paige. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Suggested companies
Loveholidays, trailfinders.
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Hays Travel - Cardiff Reviews
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37 Queen Street, CF10 2AS Cardiff, GB
Reviews 4.9
Most relevant
Lovely friendly staff
Lovely friendly staff, helpful, listened to what we were looking for.
Date of experience : February 15, 2024
Reply from Hays Travel - Cardiff
Good Afternoon Dawn Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Very helpful and knowlegable staff
Date of experience : June 07, 2024
Thankyou for taking the time to complete the survey and for your kind words, we will pass this onto Nia. Regards Jacqui Assistant Branch Manager
Young lady knowledgeable quick and easy…
Young lady knowledgeable quick and easy got us the best prices
Date of experience : March 04, 2024
Hello Linda Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from Jacqui and she was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Wonderful as usual
Wonderful as usual. Always have great service from Jaqui.
Date of experience : March 05, 2024
Good Afternoon Janina Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday. Your kind comments will be passed on to the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
The Personal attention by Jacqui Burke…
The Personal attention by Jacqui Burke was excellent. Very informative and payed attention to every detail and our requirements.
Date of experience : February 28, 2024
Hi Mary, Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Good all round service
Good all round service, have used before and will use again.
Date of experience : February 17, 2024
Good Morning Nicola Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service. Your kind comments will be passed on and we look forward to seeing you again soon Kind Regards Helen - Branch Manager
Very helpful, friendly staff
Very helpful, friendly person I dealt with.
Date of experience : April 13, 2024
Good Afternoon Deryl Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Very helpful and understood our needs
Date of experience : February 24, 2024
Good Morning Steve Thank you for taking the time to complete the survey and for your kind comments, Kind Regards Regards Helen, Branch Manager
welcoming from when you enter the door
welcoming from when you enter the door informative professional friendly
Date of experience : April 20, 2024
Hello John Thank you for taking the time to submit feedback regarding your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind regards Helen - Branch Manager
Very friendly and helpful
Date of experience : July 11, 2024
We appreciate your kind words and are glad to hear you had a positive experience. We will pass this onto Paige . Regards Jacqui Assistant Manager
Friendly supportive and helpful staff
Friendly supportive and helpful staff Particularly jackie
Date of experience : July 16, 2024
Good Morning Sonya Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Jacqui. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
God customer service from Stephanie
Date of experience : April 24, 2024
Thankyou so much for taking the time to complete the survey and for your kind words, Regards Jacqui Assistant Manager
Made welcome and staff were brilliant
Date of experience : March 12, 2024
Hello Clive Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff I am delighted to hear that you received such great service from the team. Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Helpful and very knowledgeable staff.
Date of experience : April 26, 2024
Hello Gill Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such grect customer service from the team. Your kind comments will be passed on amd we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Always helpful and knowledgeable
Date of experience : July 29, 2024
Thankyou so much for taking the time to complete the survey and for your kind words, Regards Jacqui Deputy Branch Manager
The service provided was proffesional
Date of experience : July 09, 2024
Good afternoon, Thanks for taking the time to leave a review on your recent time booking with Hays travel Cardiff. We're happy to hear you were happy with the professional service you received. Hope to see you again soon for another holiday! -Paige
Friendly,interested professional
Friendly,interested, listening,professional and proactive with booking requirements
Date of experience : July 02, 2024
Good Afternoon Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. Your kind comments will be passed onto the team and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Lovely helpful staff.
Date of experience : June 12, 2024
Good Morning Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service. We look forward to seeing you again soon. Kind Regards Jacqui - Assistant Manager
Very helpful
Date of experience : May 26, 2024
Good Afternoon Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from the team . Your kind comments will be passed on and we look forward to seeing you again soon. Kind Regards Helen - Branch Manager
Friendly staff with a welcoming…
Friendly staff with a welcoming atmosphere
Date of experience : March 03, 2024
Hi Brian, thankyou for taking the time to complete the survey and for your kind comments, Regards Helen, Branch Manager
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COMMENTS
10/10 to Jacqui at Hays Cardiff. Date of experience: August 12, 2024. Useful. Share. Reply from Hays Travel - Cardiff. 4 days ago. Hello Alan. Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
Read 1 more review about Hays Travel - Cardiff. MA. Maureen. 53 reviews. GB. 24 Jul 2024. Verified. Great service . Helen was very knowledgeable and easy to deal with she was very helpful found us a holiday with all our needs . Date of experience: 24 July 2024. Reply from Hays Travel - Cardiff.
Called in to Hays Travel Cardiff for a… Called in to Hays Travel Cardiff for a bit of advice on Cape Verde.We spoke to a lady called Richelle who was very helpful and professional.Great customer service, ended up booking with them,first holiday in years I've booked through a travel agent. Date of experience: June 08, 2024
Good Morning Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received great service. I am sorry to hear about the confusion with the air conditioning as this information should have been relayed.
Hays Travel - Cardiff has 5 stars! Check out what 392 people have written so far, and share your own experience. Do you agree with Hays Travel - Cardiff's TrustScore? Voice your opinion today and hear what 392 customers have already said. Suggested companies. loveholidays. loveholidays.com • 152K reviews. 4.2. TUI.
Hays Travel - Cardiff has 5 stars! Check out what 541 people have written so far, and share your own experience. | Read 381-400 Reviews out of 408. Do you agree with Hays Travel - Cardiff's TrustScore? Voice your opinion today and hear what 541 customers have already said. ... Trailfinders. www.trailfinders.com • 48K reviews. 5.0. TUI.
Read 2 more reviews about Hays Travel - Cardiff. SC. Stephen Collier. 4 reviews. GB. Jun 28, 2024. Verified. Excellent customer service . Helen was very friendly,helpful,good knowledge of the area we were booking. Date of experience: June 28, 2024. Reply from Hays Travel - Cardiff.
Hays Travel - Cardiff has 5 stars! Check out what 384 people have written so far, and share your own experience. | Read 261-280 Reviews out of 310
Hays Travel - Cardiff has 5 stars! Check out what 358 people have written so far, and share your own experience. | Read 241-260 Reviews out of 291. Do you agree with Hays Travel - Cardiff's TrustScore? Voice your opinion today and hear what 358 customers have already said. ... Hays Travel - Cardiff Reviews 358 ...
Read 1 more review about Hays Travel - Cardiff. RS. Richard Stephens. 3 reviews. GB. 24 Aug 2023. Verified. Quick and easy to book my holiday. Date of experience: 23 August 2023. Reply from Hays Travel - Cardiff. 25 Aug 2023. Thankyou for taking the time to complete the survey, Regards Jacqui Assistant Maanger. MJ. Mrs Jane M Cox.
Read 4 more reviews about Hays Travel - Cardiff. PC. Phyllis Champion. 7 reviews. GB. 4 days ago. Verified. Great Travel Agent. As always Hays gives excellent service. Date of experience: 24 July 2024. Reply from Hays Travel - Cardiff.
Hay's Travel at Brighouse is wonderful. Rachel was very diligent in finding a holiday for our budget. She worked hard to find us good accomodation and acceptable flight times . A very worthwhile experience. We will be returning. Date of experience: 16 August 2024. Useful. Share. Read 2 more reviews about Hays Travel.
Hello Ruth Thank you for taking time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great service from Paige and she was able to find you the perfect holiday. Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Hays Travel Cardiff. 4,368 likes · 64 talking about this. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and Hays Travel Cardiff
Read 1 more review about Hays Travel - Cardiff. JW. James Webb. 16 reviews. GB. Apr 29, 2024. Verified. The young man can't remember his name . The person that l dealt with was very helpful and attentive . Date of experience: April 21, 2024. Reply from Hays Travel - Cardiff. Apr 29, 2024.
Hays Travel - Cardiff has 5 stars! Check out what 199 people have written so far, and share your own experience. | Read 101-120 Reviews out of 169. Do you agree with Hays Travel - Cardiff's TrustScore? Voice your opinion today and hear what 199 customers have already said. ... Hays Travel - Cardiff Reviews 199 ...
Need travel insurance, excursion tickets, or airport parking? Our expert travel agents in Cardiff can take care of it all. We have even made travel money easier with our Hays Travel Money Card. Offering great currency rates in-branch and online for foreign exchange on cash or card, sort all your holiday needs in one place with Hays Travel.
Read 1 more review about Hays Travel - Cardiff. LO. Louise. 3 reviews. GB. Jun 16, 2024. Verified. It was easy and not stressful. It was easy and not stressful . Date of experience: June 08, 2024. Reply from Hays Travel - Cardiff. Jun 17, 2024. Thankyou for taking the time to complete the survey, Regards Jacqui Assistant Manager.