airbnb travel message

Eat, Sleep, Wander

31+ Airbnb Message to Host Examples & Ideas

Let us help you craft your own Airbnb message to Host or simply copy & past one of the examples and make you booking easier.

High demand listings often do not have instant booking option available, because their superhosts want to choose the best guest, from the many inquires they receive on daily basis.

We had a brief discussion with a fellow host and friend that owns a beautiful airbnb in Greece , with private beach, little garden and no neighbours. We asked him what does it take to be allowed to book his place…

Nikos says : For me, the very first Airbnb Say hello to host is very important. We receive from 10 to 20 inquires per day for our listing, and we do read every single one of them because we want to pick the best guest.

The messages that are 1-2 sentences are instantly closed, that doesn’t tell us that the guest really wants to stay with us. But the guest messages that offer detailed description of themselves and their vacation expectation are the ones we pay more attention.

• See also: Best Airbnb Pillows for 2021 Super-Hosting
• See also: 4 BEST Sheets for Airbnb for 2021
• See also: 20+ Airbnb Thank you Message Examples

We want to read, who are you, why did you pick our listing & what do you expect of your stay in our house.

Of course, the Airbnb message to host is not the only thing that we pay close attention, the reviews and profile picture are also very important. Guests with no profile picture , picture from a party, picture with group of people or picture that from the back are totally unacceptable for us.

Let us share with you some Airbnb Message to Host examples

01 . Good day, We are (GN), married couple from (CN) that plans to travel your country this summer and would love to stay in your amazing home. This summer we are celebrating our 5 anniversary and we think that your airbnb is perfect for our romantic holiday.

We would appreciate if you accept our booking request and make our 5th honeymoon a reality.

Best wishes,

02 . Hello guys I am young digital nomad from ( CN ) and I would love your apartment to be my home for 2 weeks. The working space and view towards the mountains is what inspired me to send you a request and hopefully you will accept me.

I am an early bird and early bed time person. I like my morning work out and coffee, but after that I am in full business mood till its time for hot beverage and a good book.

Please consider me as your future short term tenant…

03 . Hi there, We hope we find you in good health, We are an older couple from ( CN ) that is looking for few quiet nights in your mounting cottage. We would like to meet you upon arrival because we see Airbnb as a more personal booking platform and we would like you to get to know us and build trust with the people staying in your lovely home. Our plan is to do morning walks in the area and have peaceful nights in front of the fireplace with red wine and good food. We really do like you place and hope that you will accept our request, We wish you well…

04 . Hi ( HN ) Two international couples here from ( CN s). We are meeting in ( CN ) and we plan 7 days holiday in your amazing holiday. If you decide to accept us 😊 We are all yoga instructors and the reason we picked your holiday home is because of the beatiful and spacious garden. The place is perfect for our 2 times a day work out and since the house is isolated, will be perfect for our meditation practice.

Looking forward for being your guests

05 . Hi there, I am planing to surprise my husband with a trip to ( CN ) and staying in your place will be amazing addition to the trip. We would love see the sunset from your balcony and I know my hubby will enjoy it, since he is passionate about photography, he will make hundreds of images. Best,

See also : Airbnb Must Haves: 101 Essential Amenities Checklist for Airbnb

06 . Hello ( GN ) Your place came up first when we searched for homes in ( CN ) and we instantly fell in love with it. The view, the space, the location, the style is simply amazing. We are two sisters that are reuniting after 2 years working abroad for the army and looking forward to experience the lifestyle and culture of your city. We love food, so restaurant recommendations are more than welcome. Hope that you will accept us as guests,

Best regards,

07 . Hi ( HN ) I am coming on a business trip to ( CN ) and your place is the perfect option for my stay. It is few minutes walk to the office and the working space is simply perfect. As it is a short business trip I wont have time to explore, so recommendations are not needed. My time will be office-home office-office 😊 I am looking for a place that I can come back to, and your apartment gives me that kind of vibe. Hope you will consider my request, Best,

08 . Hello from ( GNs ) It is our first “no children” holiday and we would like to book your place for our romantic trip. We love the are of the house, because it will allow us to explore the town on foot and discover places to eat by our selves. The private beach is the crown jewel of the listing, if we want to have a lazy day, we can simply chill there. Thank you,

See also : 11 Responses to Negative Airbnb reviews [Examples]

09 . Hello ( HN ),

Me and my girlfriend are looking for a great stay in ( CN ) and we think that your apartment is perfect for that. We are a young couple from ( CN ) who want to see more of ( CN ). We would like to stay for 6 nights. Our arrival would be the ( Date ) and our departure would be the ( Date ) in the early morning.

Can you tell us more about the location of your appartement and maybe about activities that you would recommend. 

We are looking forward to your anwser and we hope to stay in your appartement. 

10 . Hi ( HN ), I am ( YN ) and I am an ( CN ) who’s currently working in ( CN ). I will be taking a short trip to ( CN ) on ( Date ). It’s my first time there so excited to see all the history, culture and general sight seeing. 

My flight lands in ( CN ) at 1:20 pm on ( Date ) and will be leaving very early on ( Date ) (6 am flight). 

Please do let me know if there were any questions, Thanks & looking forward to meeting you! Best regards,

More Airbnb Message to Host Examples on the next page…

How to read and send messages

Contacting hosts, manage all your airbnb messages, why we review messages on airbnb, how can i send a card or contribution to a prior host, messaging with suspended or deactivated users, archive messages, read receipts of messages, related topics.

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15 Essential Airbnb Message Template Examples for Hosts

I know it’s not easy to put on a happy face and send your guests off into the world with a heartfelt goodbye. But you should! As an Airbnb host,…

I know it’s not easy to put on a happy face and send your guests off into the world with a heartfelt goodbye. But you should!

As an Airbnb host, superb communication is key to getting a good review and return visitors. It’s all part of complete, well balanced, marketing strategy .

That’s why if you haven’t been utilizing message templates, you may have been missing out. By using templates, you can easily communicate with your visitors without worrying about what to say.

Essential Airbnb message templates for hosts should welcome guests and include information to optimize their stay, such as booking confirmation details, pre-arrival steps, and review reminders. These automated messages can boost communication between hosts and guests, and show customer appreciation.

If you want to make sure that your Airbnb listing is successful, then you need to remember these 15 essential Airbnb message templates for hosts. They’ll cover everything from what to say before they check in, all the way through checkout reminders.

Learn more about creating effective messages on Airbnb by watching our video below:

Table of Contents

Ensure You’ve Activated Automated Messages

I know it feels like cheating, but who doesn’t like a little automation in their business? Especially if it helps save you time and energy?

I’ll show you how to set up Airbnb messages that will automatically send at the right times.

Luckily, Airbnb provides the ability to send pre-booking messages automatically. To turn this feature on, you’ll need to follow these steps:

• Head to your hosting inbox.
• Click on the left folder menu.
• Click on scheduled messages.
• Click on + new message.
• Input the message and select which action the message should be triggered.
• Save the template, and it should automatically be turned on.

Templates can be edited at a different time.

If you find them too tedious, you can alternatively type out messages and copy-and-paste them into Airbnb’s messaging system. However, automatic messages just take a layer of stress off of your job as a host and make things significantly easier.

Send a Pre-Booking Message as an Introduction

One of the best message templates for hosts is sending a pre-booking message. This gives you an opportunity to introduce yourself and your home, as well as thank the guest in advance for booking with you.

This email should be sent at least 24 hours before they’re expected to arrive so that there’s plenty of time for communication if something changes or the guest has additional questions.

The pre-booking message is sent to guests who book using the instant book feature.

During this time, your automatic message will be sent if you’ve changed your automatic messaging to being on.

In this message, you should remind the guests to read through the house rules and confirm that they agree. Additionally, write a brief sentence or two telling them to ask or contact you about any questions or concerns.

Here is an example of two pre-book message:

“ Thank you for taking the time to click on my Airbnb listing! We’d appreciate it if you took the time to check out the listed house rules. If you have any questions or concerns, feel free to reach out to us. We look forward to hosting you!” Version 1

“We appreciate that you considered our Airbnb listing! Feel free to contact us on how we can improve your stay. Also, please take a moment to review our house rules. Can’t wait to host you, thanks!” Version 2

The pre-booking message serves as a method to entice guests to keep their reservations.

You also want the guest to feel like they’re comfortable with you before they check in. This way, you two have built up a bit of trust, and further communication will seem more manageable.

Use a Booking Confirmation Message for Reassurance

A booking confirmation message is sent out to guests who actually book a reservation.

The first contact with a guest is crucial to making an excellent first impression and setting the tone for their entire stay.

A booking confirmation message is an opportunity to congratulate them on their successful reservation, and reassure them that they’re staying with a good Airbnb host.

At this time, you’ll want to reach out with a message to show you’re an attentive and professional Airbnb host.

In this message, thank your guest for booking a reservation. Also, express your delight at having them visiting, and any helpful information that may make their visit more enjoyable.

Here are a few examples of booking confirmation messages:

“ Hi ___. Thank you so much for choosing to stay with us! We’ll send you more information about check-in when your reservation date is sooner. In the meantime, if you feel like you have any questions or concerns, feel free to let us know, and we will do our best to accommodate you.” Version 1

“Hello ___. We’re so happy that you’ll be staying with us! A separate message will be sent your way once your reservation date is closer. If there is anything you need prior, we are glad to make any changes to make your visit as nice as possible. Thanks!” Version 2

The purpose of booking confirmation is to touch bases with your guest and to make a good impression.

These are the messages that matter most, as this will set up the rest of how your guest views you. Making a good first impression goes a long way when it comes to the rest of the guest’s stay.

Drop a Pre-Arrival Message To Prepare Guests’ Stay

As the reservation date draws near, you’ll want to send out another pre-arrival message.

This should be sent at least 36-72 hours before the guest will check-in. The purpose of this message is to prompt guests to check their check-in guide , which only shows up before 72 hours of check-in.

Here are two types of messages you can send for pre-arrival:

“Hello ___, thank you for booking your stay with us. Please check out this link to access the check-in guide. Look over the instructions carefully and let us know if you have any problems. Thanks!” Version 1

“Dear Guest, thanks for choosing to stay at our Airbnb. Here is a link to access the Check-in Guide. Please take a look at it and read over the instructions. If you run into any trouble, please contact us, and we’ll do our best to help.” Version 2

Sometimes hosts run into issues during the pre-booking phase. Plans change, accommodations may need to be tweaked, etc.

During this time, you’ll benefit from reaching out to your guest and get a rundown of who’s staying at your place. It will also explain why they are staying and what to expect in terms of their stay.

Send a Check-Up Message for a Smooth Arrival

A check-up message isn’t mandatory, but it can help you touch base with your guests on any concerns they have during their stay.

Some guests don’t like to be bothered, so it’s best to send these based on past replies. That being said, a check-up message shows that you’re thoughtful and care about giving them the best experience during their stay at your place.

Plus, it also highlights a simplified version of what you have listed on your House Manual.

Many guests don’t bother to read through every little detail of a listing. Giving them a simplified version and a reminder can help prompt them to follow listed rules and regulations.

Here are two good examples of check-up messages:

“ Hello ___, I just wanted to check in on you and give you a bit more information about your stay. Feel free to check in any time between (insert time) on (insert date). If you need an earlier check-in time, please let us know ahead of time, and we will try our best to accommodate you. Location: (insert location/address) How to get to Location: (give a brief description) Key/Code: The access code for the door is _____. The key is located near _____.  As for parking, please park in the parking space labeled _____. It is near _____. The wifi password is ____. Please contact us if you have any other troubles connecting to the wifi. Here is the link to the house rules. Please read over them and get back to us when you can. “

“ Hi ____. Thanks for choosing to stay with us for your visit! Before checking in, we’d like to provide you some basic information about your stay. The scheduled check-in time is (insert time) on (insert date). Please contact us if you need accommodations for a check-in time, and we will do our best to accommodate your schedule. (alternatively, you can direct them to a cafe, bar, restaurant, or activity they can do until the Airbnb is ready). To find the location, head on ___ and turn on ____, then the unit will be located on your ____. From there, please park in the parking lot ____ marked unit ____. The code to the building is ___, and if you have any troubles, please reach out to us ASAP. Once you’re check-in, the wifi password is ____ and is written on ____ in the rental. Please let us know if there is anything else we can help you with, and we hope you enjoy your stay! “

The check-up message can be helpful as it can clear up any misunderstandings.

Many guests are traveling and may have overlooked certain aspects of their stay which can come as a surprise if they were expecting something different.

Providing a reminder that is in simplified form can help take some stress off their travels. Additionally, it lets them know the quickest route to the place to get comfortable and relaxed once they arrive.

Drop an After Check-In Message To Gauge Comfort

An after check-in message isn’t necessary, but it shows that you care.

Checking in to see how your guest is doing can help ensure they have everything they need during their stay and gives your guests an opportunity to ask for specific things that they may not bother to request but would reflect in your review.

It also ensures that they’ve correctly done check-in and are comfortable for their stay. Craft your message and send it a day after check-in, preferably during the day.

A short, but polite after check-in message should be sufficient to ensure that your guests have had a comfortable stay at your Airbnb listing. Here are two examples of after-check in messages:

“ Hello ___, we’re checking in to see if check-in went smoothly. If you need anything, feel free to let us know to make your stay more enjoyable. Any questions or concerns, or even recommendations on local activities, eateries, etc., we can give you a list of surrounding activities.” Version 1

“Hi ___, I hope your day is going well and that you had no troubles checking in the other day. Let us know if there is anything you need, as we’d be more than happy to help. If you have any questions or concerns or just want some knowledge of the local area, please reach out. Thanks!” Version 2

At this time, you’ll benefit from checking in with your guest because they may have found issues with the listing or may need a few things.

It happens when cleaning crews may not have done a good job or that some supplies were listed in and are now diminished. Touching base with your guest the day after gives them time to explore the Airbnb and figure out if they need anything during their stay.

Use a Night Before Check-Out Message as a Reminder

The purpose of a night before check-out message is to inform your guest of check-out instructions and to thank them for choosing to stay at your Airbnb.

Some information may include where they can leave keys, how to lock the padlocked door, and if they should clean up after themselves.

Let’s be honest; many guests don’t carefully read over the house rules or the house manual. Hence, giving them a brief rundown of what to do for check-out can be more convenient.

We have found this to be a critical step in ensuring that guests actually check out on time so we can get in and clean before the next guest arrives.

You should take this time to refer them to the House manual and the ‘check-out’ section. Additionally, summarize what you’d like them to do as it helps quicken the process.

Here are two types of the night before check-out messages:

“_ ___, I hope that you’ve had a great visit and have enjoyed your stay. To help prepare you for check-out, we suggest going over the House Manual for the check-out procedure. To sum up, what you’ll need to do, here is a quick checklist: Check out is at (time) Please (insert reason) Also, (insert reason #2) Then please (insert reason #3) Thank you so much for your stay! “ Version 1

“ Dear ____, thank you so much for staying with us. We’re sad to see you leave, but we hope you choose to stay with us again. Please remember that check-out is at (time), and we’d appreciate it if you can do (list reason #1), (list reason #2), and (list reason #3). These are just standard check-out procedures that are listed under the House Manual under ‘check-out.’ If you have any questions, please contact us! “ Version 2

The purpose of this message is to give guests a rundown version of what you expect. This prompts them to be more likely to follow through with check-out regulations.

Giving them a reminder can also help them adjust their check-out time accordingly – especially if they need to do specific tasks before leaving.

Send a Post-Check-Out Message To Show Appreciation

Touching base with your guest after they’ve left influences a few different factors.

Firstly, it gives you a chance to address any issues that may have happened during check-out. Secondly, you can get valuable feedback on their stay and see if you need to adjust anything to make future guests’ stays better.

Reaching out and showing that you care about the guest can cause them to consider you for future bookings.

Plus, they may also be more inclined to give your place a good recommendation to any of their friends or family. That being said, the post-check-out message should be short and straightforward.

Here are two examples of short yet simple post-check-out messages:

“ Hello ____, thank you so much again for choosing to stay with us! You left the place in perfect condition, and we’d love to host you again. We’ve gone ahead and given you a five-star review and hope to hear from you again someday.” Version 1

“Thank you ____ for following the check-out directions. We’d like to check into you one last time and get any suggestions on the feedback of what we could do better. We’ve gone ahead and given you a five-star review as you were (list a reason), and we’d love to get the chance to host you again in the future.” Version 2

The purpose of this message is to get feedback on guest’s experiences. Hearing suggestions before they review you also gives you a chance to address any issues.

This could lead to a less harsh review if things didn’t go exactly as planned. Many hosts undervalue this step because it doesn’t seem important until you see how much of a difference it can make.

Deliver a Review Reminder Message for Feedback

The last message you should send is a prompt to leave a review. As you may know, a review can make or break any business. So, getting a good review from guests can help lead to future bookings.

However, if you feel like your guest might be negative, then no review is better than a bad one.

Airbnb guests have 14 days after the day of check-out to leave a review. That being said, you don’t want to wait too long to send this message. It’s okay to give them a few days, but you will want to send the reminder after a week.

Here is a template of what a quick review reminder message should look like:

“ Hi ____,  Yet again, thank you so much for staying with us! If you liked your visit, we’d really appreciate a review. Reviews help us maintain our Superhost status on Airbnb, and we’d be overjoyed if you took a moment to review us. Thanks again!”

Reviews are the key to success on Airbnb.

Airbnb themselves will prompt the guest that they have a certain time left to leave a review, but asking them yourself will get more responses.

Messaging can seem like a hassle, but we assure you that it’s vital if you want to host more clients in the future.

Final Thoughts

As you can see, message templates are a great way to sound friendly and respectful while still getting your point across.

It can be tiring to write out each message to every single guest. Hence, templates can save you time and make communicating with the guest simpler.

Plus, hosts who utilize Airbnb message templates tend to receive higher-rated reviews.

While one or two reviews may not seem like they do much, a handful of five-star reviews can give you Superhost status. That’s why we hope you learn how to use and utilize Airbnb message templates.

Karen Quigley

extremely helpful for a new-to-Airbnb host. Thank you!

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Manage all your Airbnb messages

However you travel or host, it’s good to know that all your messages are organized and searchable in one place.

All your messages. All in one place.

You have an All view that unifies all guest, Host, and support messages in one place. This means that if you're a Host who also travels (and many do!) you don’t have to switch between hosting and traveling to manage your messages.

Quick message filters

You can easily find whatever you’re looking for by applying a quick filter to differentiate the type of thread you want to access. Ex: Hosting, Support, and Traveling.

Search all your messages

Can't quite remember a person’s name? No problem, just start typing to see all possible results in real-time. Search results take into account your quick filters as well, helping you to refine searches even faster.

Keep connected with your Host and co-travelers

Once the reservation is made, guests, Hosts, Co-Hosts, and co-travelers who join the trip can message each other in a single thread, making coordinating trips or experiences a breeze.

Messaging is a powerful tool for Hosts

Hosting starts with a warm welcome, and the first message with guests sets the tone for future conversations. But Hosts can also save time by using suggested quick replies and scheduled messages , which allow them to send personalized messages quickly and automatically to answer frequently asked guest questions. Learn more about managing guest messages .

Airbnb Messages: Communication that Builds Rapport

With virtually all communication on Airbnb happening via messaging, it’s important you get it right. Especially because Airbnb messages are easily misconstrued, and because communication is one of the major categories in guest reviews!

If your communication game is off, you’re going to get crucified when it comes to review time.

Bad communication = Bad review

It’s not all doom and gloom, however. There are some very practical steps you can take to make sure your communication is on point.

So what can you do to build rapport more effectively and improve your chances of getting good communication reviews? Let’s find out, shall we?

Airbnb messages: can they substitute all communication means?

The goal of all guest messages sent on Airbnb is to inform, educate, and build rapport to ensure a seamless, stress-free vacation experience.  

The trouble is that when we communicate via written messages alone, we lose much of the body language and expressions that we use to convey messages in real life.

The trick is trying to write and construct your messages in a way that connects with people in a real-world kind of way.

The two things that matter most with Airbnb guest communication

When it comes to crafting Airbnb messages that build trust and rapport, the two most important things to consider are:

Message Voice

The voice of your Airbnb messages will naturally be a reflection of your personality in written words.

However, unlike face-to-face communication where you can express your words with facial expressions, hand gestures, eye contact, vocal pitch, etc. you just have plain text instead.

In fact, it’s understood that 55% of communication is body language, 38% is the tone of voice,  and only  7% is the actual words said!

With so much of our natural communication methods removed within standard messaging, you must take extra care in making sure your guests  receive  the messages  the way you intended.

Just because you write in a certain way doesn’t mean it’s received the same way.

Message Tone

The tone of your messages is a reflection of your attitude to the reader of the message ie. your guests.

The tone is used in conjunction with voice to set the mood and feel of the message.

Examples of tone are:

Condescending

The tone is a difficult one to get right, as it can be very subjective. One person may interpret your words in a very different way to the next.

Having said that, here are some guidelines to help you along:

Example of messaging interpretation:

Now that you’ve got an idea of how voice and tone affect how your Airbnb messages are received by your guests, let’s take a look at a quick example:

Bad guest message example:

“Check-out is at 10 a.m.  Please leave the house as you found it and leave the key in the box”.

Guest interpretation:  Get out of my house by 10 a.m. or I’ll get angry.  If the house isn’t left immaculate, I’ll be leaving you a bad review.  I’m not grateful for you renting my house, I just want the money.

Good guest message example:

“Hey, Chris.  

Just a quick heads up that tomorrow is check-out day. Check-out time is at 10 a.m.  

I hope you’ve had an awesome few days in %Your_City%.  

If you wouldn’t mind just giving the house a quick spruce before you leave, that’d be great.  Oh, and one last thing, if you could remember to leave the key in the box after you check-out, that’d be amazing.

Hope you’ve had a great stay at our house.

Any questions, just let me know.

%Your_Name%”

Guest interpretation:  The host is kind and has my interests at heart by letting me know the appropriate check-out times. He’d be really grateful if the house was left neat and tidy.  Friendly reminder to put the key in the box. He’s there to help if needed.

Have conversations with your guests even when you sleep

This is a pretty extreme example, but it’s easy to see how the voice and tone of the message drastically impact the way that they’re received.

How to write better Airbnb guest messages

Writing great Airbnb guest messages (as with everything) comes with practice.  The more you write, the better you’ll become.  

To help you next time you’re constructing a guest message,  follow these eight rules for better Airbnb host communication:

1. Leave no room for misinterpretation

Compose your messages, recognizing that the guest may not be in the same mood or emotional state as you. Always try to imagine how the person receiving the message could interpret it.  

Pro tip: When people read a message, they attempt to read intention and tone into the words. If your messages are ambiguous, people will automatically read the most negative emotions and intentions to it.

2. Write Conversationally

It’s much easier to build rapport with your guests when your messages are written in a conversational tone. Just like you’d speak with a friend.  

A quick way to shift things away from dry, corporate speak towards a more conversational style is to use contractions within your messages.

Examples of contractions are:

Can’t: can not

We’ve: we have

Should’ve: should have

Could’ve: could have

She’ll: she will

He’s: he is

Simply adding contractions to your written messages will improve the communication dialogue between you and your guests.

3. Be Positive

Wording things positively helps build relationships.

For example:

Framing things in a positive light is easy to do, and will instantly build rapport with your guests.

4. Use please and thank you’s

Kind of goes without saying, but whenever you’re asking someone to do something for you, remember to use please and thank you’s… It goes a long way.

Pro tip: Using "please" with a passive-aggressive edge is not courteous!

“Please remember to check out by 10 a.m.”

Yes, it’s short and to the point.  But, it could put your guests in defensive mode.

Instead, try:  “Just a quick reminder that check-out is at 10 a.m. tomorrow”.

You may want to check out our blog article for more tips on crafting Airbnb check-out messages .

5. Don’t use text speak

Do yourself a favor, and don’t use text speak within your guest messages.  Not only does it look lazy, but it looks unprofessional too.

6. Don’t use ALL CAPS

CHECK OUT IS AT 1OAM!

A bit dramatic, don’t you think?

Using  ALL CAPS  is widely regarded as the written version of shouting.  

Unless you think your guests enjoy being shouted at… Avoid ALL CAPS!

7. Use good layout

In an era of very limited attention spans, people are less and less willing to read big long (boring) blocks of text.  

To make things easier to digest for your guests, layout your messages appropriately:

Use spacing to break up sentences and paragraphs.

Use bullet points/ lists where possible.

Taking the time to layout your messages properly increases the likelihood that your guests will  actually  read your messages in the first place.

8. Always sign off with an offer of more help

As a good host, your job is to be there to help.  That’s why I always recommend signing off from each of your messages with the offer of more help and assistance if needed.

I usually sign off my messages like this:

“If you need any more help, just let me know.”

Simple but effective.

We’ve just discussed general strategies, but you may also want to check out our blog article for tips on creating a compelling Airbnb welcome message .

What about message templates?

Does this mean that you can’t use message templates?

Quite the opposite, really.

Having pre-written templates to commonly asked questions gives you the time to write, edit, and re-write your messages so that the message copy is  exactly  as you’d like it.

More great stuff for our users

Using message templates can save you time while responding to guest inquiries and providing them with answers to their common questions. But doing it isn’t enough if you want to get more bookings on Airbnb and build a successful short-term rental business.

It’s essential to communicate with travelers during all customer journey stages proactively. You need to create a personalized message flow for every guest who booked your space.

This message flow should include several essential messages to provide guests with all the vital information they need for their stay in small digestible chunks. You can create templates for sending your guests the same routine information , such as directions to your property, check-in and check-out instructions , etc.

If you opt for Hospitable, you can use shortcodes to personalize each guest’s messages. You’ll also be able to automate messages at all customer journey stages .

Hospitable allows you to set message rules based on certain events that trigger an automated response, such as a new request to book or a new special offer . This way, your guests will get the necessary info exactly when needed and won’t have to message you to ask a question.

You can save your best replies to guests as Canned Messages and send them manually when communicating with travelers. Canned responses will save you time and ensure that all your guests get accurate details, while keeping you in total control. Moreover, canned responses will even be populated with custom personalized content if you want.

And, to go one step further, it’s even possible to use Hospitable’s AI solution to auto-detect frequently asked questions within your guest messages and fire off pre-written template answers (with your pre-approval).

With Hospitable, it’s also quick and easy to draft responses to some unique or highly specific questions from your guests using our integration with ChatGPT AI . You need to go to the conversation with the guest in your Inbox and select the magic wand.

Pretty cool, eh?

Guest communication automation is just the first step in making your STR business more efficient. Download our free A-Z guide on starting and running an STR business.

Writing effective Airbnb guest messages takes time and consideration. But, the rewards for doing so are two-fold:

Your guests will feel well looked after and nurtured.

You’ll get great communication reviews too, which will improve your placement in Airbnb’s search rankings over time.

So, next time you’re crafting a message to your guests, make sure you implement what you’ve learned in this post, and your guests will be very thankful for it.

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How to use Airbnb Chat [+ Essential Airbnb message templates]

Get tips on how to use Hostfully to optimize your vacation rental business and make more profit.

What’s in this article?

Stop spending so much time stuck behind your keyboard answering the same questions. Following these tips and templates will help you pave the way to less stress and improved ratings.

How to use Airbnb chat

As a vacation rental operator, it’s vital that your guests have the best stay possible, and it’s indisputable that a good guest experience begins with excellent communication. If you’re using Airbnb to book your property, communicating through their messaging feature will help protect you if any issues should arise. For this reason, it’s super important to become familiar with this feature and use it in a way that saves you time and helps guide potential Airbnb guests through the purchasing journey.

Some of the benefits of creating a winning communication strategy are:

• Build rapport with your guests
• Improve communication resulting in more 5-star reviews
• Obtain or maintain your Superhost status
• Assist in establishing your brand’s tone and the vibe of your accommodation(s)
• Replying quickly to guest messages helps boost search results

How to send a message through Airbnb

• Step 1: Log into your Airbnb hosting account.
• Step 2: Go to the Messages tab.
• Step 3: Click “New Message” – from here, you can begin to type out the message you’d like to send to your potential or current guests.

Checking your messages on Airbnb

• Step 2: Go to your Messages tab.
• Step 3: Search your inbox the same way you would with an email inbox.

What are “Quick Responses?”

Airbnb has implemented an important feature. Quick Responses. It will free you from the monotony of answering repeated questions like providing the wifi password or reminding guests of check-out procedures. Now, you can opt to save and send pre-written templated answers, saving you the time it would take to write the message from scratch.

If you’d like to take your communication automation system even further, consider a Property Management Platform (PMP) like Hostfully. Our platform has built-in messaging features that work across multiple distribution channels like Vrbo and Booking.com to make it super easy to get back to guests without logging into different sites and managing multiple inboxes. Clients love the benefit of the time they save, the efficiency of managing one unified inbox , and additional features that can make your customer service stand head and shoulders above the competition.

Essential Airbnb message templates to send to your guests

Host hack: Steal this communication flow and automate it for a headache-free customer service strategy

Pre-booking message

Your mom was right.

First impressions ARE incredibly important.

That’s why sending a thoughtfully crafted pre-booking message is essential. This particular message is your opportunity to show potential guests how much you prioritize efficient customer service guests, which in some cases can mean the difference between a 4 or 5-star rating.

To simplify the process, we suggest taking advantage of the pre-booking message feature in Airbnb made available to you when the instant book option is activated.

Some key elements to include in this message are:

• Thank them for their interest
• Share any quirks or information you feel they should know about your property, like creaky floors or limited parking.
• Get to know them a little bit by asking them a couple of questions about their likes and dislikes concerning what you offer. Ie. Coffee or tea, chips or cupcakes?
• Ask them their preferred language.
• Gather any additional information you may need for your own records

____________

Formal message template:

Dear [Mr./Ms. + Last name]

Thank you for your interest in our property. We’d like to take this time to give you more information about our listing and ask you a few questions to ensure your booking process is as seamless as possible.

Important information about this property:

• (things you can place here are noise policies, pet-friendly policies etc.)

To complete your booking, some information we’ll need from you is:

• (place a short list of questions here that’ll help you customize their stay and host them to the best of your ability – such as the names of the people that will be staying at your property, if they’ll have a car and if they’ve ever been to the area before.)

Best Regards,

[Your name or Company name]

Conversational message template:

Hi [First name] ,

Thanks so much for your interest in [Property name] 

My name is [your name] , and I’ll be your host during your stay. 

Here’s a bit more information about the property :

To customize your stay and ensure it runs as smoothly as possible, I’ll just need you to answer a few quick questions:

Thanks again! If you have any questions, please don’t hesitate to reach out.

[Your name]

Booking confirmation message

Guests have become accustomed to receiving a message directly after making a purchase. If they don’t receive a booking confirmation message, it may trigger them to assume something’s wrong. Sending this message will alleviate those concerns and help them to be excited about their upcoming stay rather than worried about the details.

___________

Dear [ Mr./Ms. + Last name] ,

Thank you for your booking. We’re looking forward to hosting you here at [Property name] on [dates of the reservation] .

Details for this booking are:

Property Location : [Insert your property’s address]

Check-In Information : Check-in information will be provided the day before your arrival. 

Property Instructions : Once you’ve entered the property, you will find an iPad with our digital guidebook that will provide you with all the information you’ll need for the wifi, electronics, parking and information about the surrounding area.

In the meantime, if you have any questions, feel free to reach out.

[Your name or company name]

Conversational Message:

You’re all booked up! We can’t wait to host you.

Check-in date: [insert date and time]

Check-out date: [insert date and time]

Some essential details you’ll need for your reservation are:

• We’ll provide you with the access code to the [lockbox or the front door] the day before your check-in.
• Once you arrive, you’ll find our digital guidebook on the Ipad. This will have all the information you need for things like the wifi password, electronics and the surrounding area.

We’re located at [address of the property]

If you have any questions before your arrival, please don’t hesitate to reach out. 

We can’t wait to host you.

[Your Name]

Pre-check-in messages

Your guest’s check-in day is approaching, and they may be traveling from far distances. It’s essential to make sure you send this message a day before their reservation so that they have all the information they’ll need to access your property easily.

Things to include:

• The property’s address
• Basic directions (could be very helpful if they don’t have access to GPS).
• Instructions on how to access the property (passcode to your door or the lockbox)
• Your contact information including a phone number in case of emergency
• The wifi password
• Your house rules and policies
• A link to your house manual or digital guidebook

Formal message template :

Dear [Mr./Ms. + Last Name]

We’re sending you this message to provide you with all the essential information you’ll need for your check-in tomorrow on [date of check-in] . We’ll be ready to welcome you any time after check-in at [time of check-in] 

Location: [property address]

Passcode: [insert instructions for the location of your lockbox and the lockbox code or the code for the front door lock]

Wifi Password: [insert password]

House Rules: Please take a moment to read through the house rules, our area recommendations, and other important information we’ve included to ensure you have a comfortable stay. [insert a link to the house rules in your digital guidebook]

If you still have any questions or requests after reviewing our welcome package and guidebook, feel free to contact us anytime at [include phone number].

It’s almost time to check-in. We’re looking forward to hosting you and wanted to send you all the information you need before your check-in tomorrow on [date of check-in] .

We’ll be ready for your arrival any time after [check-in time] . Your check-out date and time will be on [check-out date and time].

Address at [Property Name] : [Insert property address]

Passcode: [insert passcode for lock box with instructions of where the lockbox is or the passcode for the door handle]

House Rules: To ensure that everything runs smoothly, please take the time to read over our house rules so that you know everything we allow and to ensure your stay is as comfortable as possible. [insert link to house rules in your digital guidebook]

If you have any questions when you arrive, be sure to check the welcome package and our digital guidebook conveniently located on the iPad. If you still have any questions or requests, don’t hesitate to contact us here or at this number [Include phone number].

Have a great trip!

Check-in message

If you haven’t heard from your guests on check-in day or after their arrival, it’s a good idea to send a check-in message as a follow-up to ensure that they’ve arrived safely, the check-in went smoothly and to see if they have any questions.

We suggest scheduling this message for the morning after their check-in so they’ve had a chance to settle in, use the amenities, and have a better idea of any questions they may have about your home or the surrounding area.

Dear [Mr./Ms. + Last name] ,

This is just a quick message to ensure your check-in ran smoothly yesterday and see if you have any questions about the property or the surrounding area. 

Please feel free to message us at any time with any questions that may arise throughout your stay or let us know if you have any requests.

Have a lovely stay!

Yay! You’re here! This is just a quick check-in to ensure you arrived ok and see if you have any questions about the property.

Please feel free to contact me here anytime if you need anything or if there’s any information you can’t find in our guidebook.

Have a great time!

Mid-stay check-up message

Sending this message is optional, but as Airbnb hosts, it can be a good idea to send a short message halfway through your guest’s stay to see if they have any additional questions after settling in.

We just wanted to send a quick message to check in and see how your stay is going. If everything is going well and you don’t have any questions, please feel free to ignore this message, but if you need us for any reason, please feel free to reach out. 

Best regards,

This is just a quick message to see how things are going and make myself available if you have any questions. If everything is going great, don’t feel obligated to get back to me, but if you need me, don’t hesitate to reach out.

Check-out message

This message is the bookend to your guest’s stay. It’s an important message to send because over the days that your guests were at your property, they may have forgotten some of the critical information they need for a successful check-out. Sending this message is not only a courtesy for them but could also help you avoid any headaches if your guests forget to take the proper steps when leaving your property.

Information you’ll want to include is:

• Check-out instructions, including check-out time
• Any cleaning protocols such as what to do with the linens, garbage or recycling

Formal Message:

Dear [Mr./Ms. + Last name],

We hope you’ve had a fantastic stay with us here at [property name] . This is a reminder that your check-out date is tomorrow [check-out date ] at [check-out time] .

Please remember to [ insert instructions, i.e., place the key in the lockbox when you leave and put all your linens in the middle of the living room. There’s no need to worry about removing the garbage or recycling, but if you could have it all bagged up in the kitchen] , we’d greatly appreciate it.

Contact us if you have any questions about check-out before you leave. 

Conversational Message

Hi [First name]

Can you believe it? Check-out is tomorrow on [check-out date] ! It went so fast. This is just a reminder that your check-out time is at [check-out time] .

Please remember to [insert instructions, i.e. place the key in the lockbox when you leave. We’d also appreciate it if you could gather up the linens and leave them in a pile in the living room. There’s no need to worry about taking out the garbage and recycling, but if you could have it all gathered together in the kitchen], that would be a big help.

We hope you had a great time! Please feel free to contact me if you have any questions about check-out or need anything before you leave. We hope to host you again soon.

Happy Travels!

Follow-up Message

Your check-out message shouldn’t be the last time you speak with a guest. Guests have 14 days to leave a review on Airbnb, so we recommend sending this message approximately a week after their stay to secure that review and nurture the relationship even further in hopes of repeat bookings, or perhaps they’ll search you out online to make a direct booking through your direct booking site if you have one.

Information we recommend including:

• Thank the guest for booking your vacation rental
• Let them know that you’ve left them a 5-star review
• Take the opportunity to get feedback about your property and ask them if there was anything that stood out to them they really enjoyed or appreciated.

We want to thank you once again for choosing to stay at [Property name] .

We’d love the opportunity to host you again and have left you a 5-star review. If you could please leave us a 5-star review, it would mean the world to us as it helps us improve our ratings and helps us be able to host more guests.

We’d also like to take this opportunity to ask you for any feedback you may have for us regarding the property or your stay and let us know if there was anything in particular that you enjoyed.

We wish you all the best and hope to host you again in the future.

Hi [ First name] ,

I wanted to personally thank you again for choosing to stay with us at [Property name] . Thank you for being such great guests. We’ve left you a 5-star review and would be super appreciative if you could leave us a review. It will go a long way in improving our ratings.

I’d also like to see if you had any feedback or if any aspects of your stay stood out to you?

Your feedback helps me to make sure that we’re continuously improving.

I’d love the opportunity to host you again. Feel free to reach out any time.

Bonus message templates

While those are the top messages we recommend for Airbnb hosts to send to their guests, here are a few bonus templates that can come in handy whether you have listings on Airbnb, Vrbo or Booking.com .

Extra guests policy

Thank you so much for booking a stay with us here at [Property name] 

To protect our property and ensure you have a great stay, we’ve implemented the following guest policy .

• This property accommodates up to [insert number of guests] . Any amount of guests over this amount is not permitted to stay over on the property. If you have guests above this number overnight, an additional nightly charge of [$] will be charged per guest.
• We allow up to [insert number of people] to visit the property; however, if this number is exceeded and you do not comply with these rules, you will be asked to leave the property without a refund.
• Parties are prohibited.

Please note that an outdoor security camera is in use for your safety and ours.

We appreciate your co-operation. Additional information regarding Airbnb’s party ban can be found here .

_____________________

This home is pet-friendly ! 

Furry friends up to 25 pounds are allowed in this unit. In addition, [Property name] requires a non-refundable $250 pet fee to cover additional cleaning for things such as pet hair. This fee does not include damages such as chewing-up furniture, urine stains, or excessive waste removal. These issues may result in additional charges. Please let us know if you will be bringing a furry friend. Failure to do so may result in extra charges.

Parking availability

[Property name] includes one dedicated parking space for your convenience. We ask that you respect our neighbours and ensure you only park in our designated spot.

Street parking is also available if you require additional parking and will be subject to town bylaws.

Parking Spot Location : [insert number and location of the parking spot]

Message etiquette

There’s an art to crafting the perfect messaging for your short-term rental. To communicate your brand, attract your ideal guest and communicate effectively, you’ll want to consider your tone and word choice.

Choose your tone

The words you choose and how you phrase your messages help set the tone for who you are, your hosting style and what your property is like. For example, if you’re the owner of a luxury property that caters to a more professional demographic, you may want to consider using a more formal tone, but if you offer a more kitschy experience, it may make sense to write your messages in a more informal, conversational tone.

A copywriting tip for deciding how to craft the tone of your messages is to read through the advertisement emails in your inbox and take note of the different styles and word choices that luxury brands use in their messaging versus more budget-friendly brands. Once you’ve noticed a pattern, you can apply similar techniques to your messaging.

Editing your message

Sending messages free of errors is essential in ensuring you put your best foot forward and that your messages are concise and easy to read.

Some editing tips professional writers use are:

• Read your messages out loud so you can more easily hear any mistakes.
• Print out your messages and read them from a piece of paper rather than a screen to help catch mistakes.
• Use editing software like Grammarly or Hemingway to assist you with spelling and grammar.

Don’t miss your chance to increase guest happiness and gain more 5-star ratings with an effective communication strategy….

There’s no way around it. A good communication flow is key to establishing and scaling your vacation rental business. But, without a strategy, it can be easy to become overwhelmed and drop the ball. You can unchain yourself from behind the keyboard and stop re-typing the answers to the same questions over and over by saving these templates, using the messaging features in Airbnb and implementing a property management platform like Hostfully.

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Airbnb Messages: 8 Templates Every Host Needs to Save Time on Guest Communication

The first step in  automating your Airbnb is putting your guest communication on autopilot. As a short-term rental host, being responsive is crucial to snagging great reviews and gaining the algorithm’s favor. However, no short-term rental property manager can make themselves available 24/7. Who has time to send the same Airbnb messages and reply to the same questions over and over again?

You can save an incredible amount of time just by learning a few tricks and using a few simple tools to automate your messaging. In this blog post, we’ll cover how to automate your messages using Airbnb message templates. Plus, we’ll share with you the top 8 essential message templates that every Airbnb host needs.

Let’s dive into it!

Host Tools provides an automated, unified calendar for short-term rental hosts, allowing you to seamlessly list on all major channels.  Start your free trial today!  

How to Automate Your Airbnb Messages

Automating your Airbnb messaging is simple and straightforward: you just need a reliable automation tool and some well-written message templates.

You must have noticed that Airbnb has a saved messages feature. While this tool allows you to create message templates from scratch, it’s functionality is very limited: it doesn’t let you send messages automatically.

Once you’ve chosen a template from your library, you need to customize and send your message manually.

But why stop there? If you want your Airbnb business to run efficiently without you having to think about it, you need to upgrade your toolbox.

This is where Airbnb message automation tools come into play.

Airbnb Message Automation Tools

If you’re ready to bring some smart tech into your life as an Airbnb host, you won’t have to type out a message or push the send button ever again.

Airbnb message automation tools like  Host Tools  let you create message rules. These rules determine what triggers the automatic sending of a message.

For example, you can choose to send a message X days before or after a certain event (such as check-in, check-out, booking confirmation, booking cancellation, etc). You can also select what time to send it and whether you want it to apply to every reservation or just ones above or below a certain length.

Automation tools also offer ready-made Airbnb message templates that you can customize and fill with information unique to each guest by using tags. Tags pull information from the booking, and they look something like this when you set them up: {{Guest First Name}}, {{Check-In Time}} {{Check-In Date}}. The guest, of course, will see their information filled in.

There are several ways to fine-tune your message rules, like sending a message as an email instead of a message through Airbnb; sending a message in your guest’s preferred language; only sending the message if the check-in or check-out falls on a specific day of the week.

These are all settings that will ultimately result in a smooth, personalized experience for the guest.

This is how you set up a message rule in Host Tools :

Now, let’s take a look at some must-have Airbnb message templates.

1. Booking confirmation message template

First impressions are critical. That’s why you should always reach out to your Airbnb guests as soon as they book your place.

The first message you send is a great chance to impress your guests and start off on the right foot.

It shows that you’re an attentive and professional host who’s invested in providing a great stay.

First of all, you should thank your guests for booking your place. If you like, you can also express how excited you are to be hosting them.

Next, you can add a personalized flair to the message. For example, you can recommend that your guests stop at a nearby restaurant on the way to your place. This will paint you as friendly and helpful in your guests’ eyes.

Before you wrap up, let your guests know that you’ll be sending them check-in instructions shortly. And lastly, encourage them to reach out to you with any questions they may have.

This is what a basic booking confirmation template looks like in Host Tools. You can customize it and add dynamic variables using tags:

2. Pre-check-in message template

The next touchpoint should be 3 days before check-in. By this time, your guests are probably thinking about packing and finalizing their itinerary.

If you’ve ever traveled before, you’ll know that this is when a trip can start to get stressful.

To reassure your guests that you’re expecting them, send them a pre-check-in message. Remind them of a few details about their upcoming stay.

For example, you can remind them of check-in times and send them directions to your Airbnb.

And, of course, mention that you’ll be sending them detailed check-in instructions the day before their stay.

3. Check-in message template

Check-in messages should contain lots of information for guests. Make sure you include everything they need to begin their stay.

Here are a few essentials points to include in your Airbnb check-in message:

• A reminder of check-in times
• A reminder of check-out times
• Address and directions to your property
• Key instructions (if you’re using a lockbox) or a check-in code (if you’re using a digital lock or other keyless entry solution)
• Parking information
• Wifi password
• Instructions on where to find the house rules (whether you have a manual in your property or a digital welcome book )

Lastly, you should reiterate that you’re happy to answer any questions your guests may have or give them recommendations. Make it obvious that you want them to have the best possible experience.

Here’s an example of a check-in message template from Host Tools:

4. Check-up message template

While sending a check-up message isn’t a must, it’s definitely a nice touch.

It’s best to send it the morning after check-in, once your guests have settled in and spent a night at your place.

The goal of this message is simply to check how your guests are doing and if they have everything they need. In case there are any issues, it’s likely that they will have come up already.

Once again, emphasize that you’re available at any time to answer questions and that you hope your guests are enjoying their stay.

5. Check-out message template

The check-out message is another unmissable step in a standard Airbnb message flow.

It’s usually sent the night before check-out to remind guests of check-out times and give them further instructions.

If you’re using a lockbox, remind guests to lock the door and drop the key in it on their way out. For a digital lock, closing the door is probably enough.

You can also take advantage of this message to ask your guests to follow your house rules: take out the trash, wash the dishes or strip the beds before they leave.

And last but not least, ask your guests to send you a message once they’ve checked out so you can notify your cleaning team.

Here’s what it should look like:

6. Post-check-out message template

Your check-out message doesn’t have to – and shouldn’t – be the last time you touch base with your guests.

Continuing to nurture your guests after their stay is important for two reasons. Firstly, you need them to write you an excellent review. And secondly, you want to inspire loyalty in your guests so they book your place again, or recommend it to their friends.

Once your guests have checked out, send them a message thanking them for their stay.

You can include a kind note saying that you found the place in perfect condition and you’ve given them a 5-star review. This will pique your guests’ curiosity – “What could the host have said about us?” – and it’s more likely that they’ll write you a positive review too.

7. Review reminder message template

Occasionally, guests don’t respond the first time you ask them for a review. When this happens, make sure you send them a reminder a few days later.

Remember, guests have 14 days to leave reviews on Airbnb. If they miss that window, you won’t get a review and they won’t find out what you wrote about them.

Airbnb doesn’t send review reminders, so it’s up to you to secure the 5 stars that can help you rise up in Airbnb rankings and increase your conversions.

In Host Tools, you’ll find a basic review reminder template that you can tailor to your needs:

8. Price reduction message template

This bonus template is not part of the standard Airbnb message flow, but it’s good to have on hand.

You may get messages from guests asking if you offer any discounts on longer stays.

The Airbnb Length of Stay (LOS) Pricing option does let you give discounts on weekly and monthly stays. It’s a great way to bag some longer stays and increase your occupancy.

If this is something you want to take advantage of, you should create an automatic reply that you can send to guests asking about LOS discounts.

For example, you can say that you offer a 10% weekly discount and a 20% monthly discount, which will be applied automatically when your guests select their dates on Airbnb.

Airbnb messaging templates help streamline the communication process with guests, whether for check-in messages, check-out reminders, or post-stay follow-ups. Automating your communication will save you time and effort while ensuring that your guests are well taken care of. If you’re ready to start automating your guest communication, check out our Airbnb messaging tools.

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Airbnb Message Templates to Help You Save Time

Responding to guests is an important part of the ecosystem. However, responding to all guests with unique messages can be time-consuming. However, if you want to become a  superhost you need to keep communication rating high. Here is our shortcut for you. Save these Airbnb message templates into your account, they will save you time and get you hosting like a professional, allowing you to focus on hospitality.

Please feel free to copy and edit these message to suit your needs.

Add these Airbnb template messages to the “Saved Messages” on the desktop site. Then it’s just a quick click of a button and your done.

Screening Guests

We require guests to complete their profile before booking. This brief request helps us distinguish genuine guests from fraudulent ones. Most individuals are cooperative in fulfilling this requirement; please ensure this message is promptly sent upon receiving a booking request.

New Booking

This is the first message that you should send out to your news guests as soon as they make a booking with you. Make them feel welcomed and ensure you send this with 24 hours of them making a booking.

Day Before Booking

Just a reminder of their upcoming booking, this especially useful if you do in person checkins. This reminds them of their time commitment and stops you wasting time on hanging around wait to check them in. Some people are very lazy to look up the address in the App, just in case include it in the message to make them feel at ease.

After Check-in, 1st Day

This message is useful to make the guests feel at home. Sometimes your welcome pack doesn’t contain everything they need to know, this helps open a dialogue with them as more often than not, they don’t want to disturb you.

Send this message on the last day, you want to put in this message any things that you want the guest to do before they depart Like putting the rubbish out or where they should leave the keys.

2 Days After Stay

This is to remind them to leave a review for you and help you improve your Airbnb by obtaining feedback that they might not include in the Airbnb review system.

If sending all these messages seems a bit much, you should consider using automation to do the task for you. There are a number of platforms on the market that can help you with this. They require you to connect your Airbnb account to their systems and they monitor any bookings that you get. Automation can also help in increasing your Airbnb search rankings at they response immediately for you, ensuring you always message guests within Airbnb 24-hours window.

Your Porter App , is free for hosts with only one property. Features include automated messages, Channel Manager and a mobile app.

Uplisting  is useful for property managers who have more 5 or more properties. This can sync with Airbnb, HomeAway, VRBO, Booking.com

Smartbnb  helps automate with personalised messages and works with both Airbnb and HomeAway.

Airbnb Automated Messages feature: Examples and Templates

Introduction

Ever wondered how much time you could save with Airbnb messages?

Imagine having responses ready to go, without constantly checking your phone. That’s the usefulness of automated messages. 

In this guide, we’ll show you how to create effective automated messages, share real-world examples, and give you templates to get started. 

And don’t worry, we’ve got tips to make sure they still sound like you.

Why Every Airbnb Host Should Embrace Automated Messages

Have you ever felt swamped with guest inquiries, especially during those busy times of the year? Or perhaps there was that one time you forgot to send the check-in details because you were just too caught up? I get it. 

Being an Airbnb host means communication is at the heart of everything you do. But constantly sending out messages manually? That can be a real challenge.

That’s where automated messages can help you. They’re not just cold, robotic responses. When done right, they’re really useful, making sure every guest feels seen and informed. 

Here are some of the benefits of automated messages.

• Instant Replies:  No guest likes waiting. With automated messages, they get an immediate response, even if it’s just a simple, “Received your message! I’ll get back to you shortly.”
• Consistency: Deliver the same high-quality experience to every guest. From the moment they book to when they check out, they know what to expect.
• More Free Time: Instead of being glued to your phone, you can focus on other hosting duties or simply take a breather.

Crafting Messages that Resonate: Essential Components

Alright, so you’re on board with automating your messages. But how do you ensure they don’t sound like they’ve been spit out by a machine? 

Writing messages that resonate is an art, and here are some components to consider:

Personalization: Start with the basics. Addressing guests by their name can make a world of difference. For example “Hey [Guest Name], welcome to our space!” feels way more personal than a generic “Dear guest.”

Clarity: Keep your messages clear and concise. Guests often skim through texts, so get to the point and avoid jargon.

Tone: Match the tone of your listing. If your Airbnb has a laid-back beach vibe, your messages should reflect that. On the other hand, if you’re offering a luxury city apartment, a more formal tone might be the best choice.

Essential Info Upfront: Think about the primary purpose of each message. If it’s a check-in instruction, make sure that’s the first thing they read. Don’t bury crucial details in a sea of text.

A Touch of Local Flavor: Share a local tip or two. Maybe there’s a cafe around the corner that does amazing lattes or a park that’s perfect for morning jogs. These little touches can make your automated messages stand out.

Remember, while automation is about efficiency, it doesn’t mean sacrificing authenticity. With a sprinkle of thought and creativity, your automated messages can be both efficient and genuinely engaging.

Real-World Examples of Stellar Airbnb Automated Messages

Finding the right words for automated messages can be challenging. To help you write a perfect Airbnb automated message, we’ve curated some real-world examples that have proven effective in enhancing guest communication. 

Let’s explore them.

Booking Confirmation:

“Hey [Guest Name]! Thanks for picking our place. We’re thrilled to have you. I’ll shoot over the check-in details shortly. Any questions, just holler!”

Day Before Arrival:

“Just one more sleep, [Guest Name]! Your cozy room is all set. Remember, the door code is 4321. And if you’re looking for a dinner spot, ‘The Green Bistro’ down the road is a must-try!”

House Rules Reminder:

“Hope you’re settling in nicely, [Guest Name]. Just a quick one: our neighbors love their peace, so let’s keep things hush-hush after 10 pm. Thanks!”

Check-Out Nudge:

“Morning, [Guest Name]! As you pack up, could you help us by turning off the lights and locking up? Safe travels, and hope to see you again!”

Remember, these are just starting points. Feel free to customize as you like.

Ready-to-Use Templates to Kickstart Your Airbnb Messaging

Let’s be real. Not everyone’s a wordsmith, and that’s okay! Sometimes, you just need a little nudge to get started.

So, here are some templates to help you out:

“Hey [Guest Name]! Your booking’s all set. Can’t wait to welcome you. Any special requests or questions? Just give me a shout!”

Reminder Before Arrival:

“One day to go, [Guest Name]! Your room’s all prepped. Need any last-minute details or tips? I’m here to help.”

During Stay Check-In:

“How’s everything going, [Guest Name]? Need more towels or tips on where to grab a tasty breakfast? Let me know!”

Check-Out Reminder:

“Hope you had a fab stay, [Guest Name]. Just a heads-up, check-out’s at 11 am. Need a place to store luggage or a cab? Holler!”

Feel free to mix, match, and tweak these templates to fit your style. Remember, it’s all about making your guests feel at home, even in the messages!

Personalization Hacks: Making Automated Messages Feel Genuine

Alright, let’s talk personalization. We all know that feeling when you get a message that just… clicks. 

It doesn’t read like it’s churned out from a machine. So, how do you sprinkle that magic into your automated messages?

Use Their Name:

It’s simple but effective. “Hey [Guest Name]” feels a lot more personal than a generic “Dear guest.”

Local Tips:

Share a local secret. Maybe there’s a cafe that does the best lattes or a park that’s perfect for sunsets. It shows you care about their experience.

Match Your Listing’s Vibe:

If your place is all about luxury, make your messages sound plush. If it’s a beach shack, go for a laid-back tone.

Ask a Question:

Something like, “Got everything you need, [Guest Name]?” can open up a dialogue and make guests feel valued.

Remember, it’s the little tweaks that make a big difference.

What are some common missteps to avoid?

Okay, let’s chat about some mistakes. Automated messages are amazing, but there are some pitfalls you’ll want to sidestep:

Over-Automation: It’s great to automate, but don’t lose the human touch. If every message sounds robotic, guests might feel they’re chatting with a machine.

Being Too Generic: “Dear guest” is a no-no. Personalize your messages. It takes a second and makes a world of difference.

Ignoring Time Zones: If your guest is flying in from the other side of the world, maybe don’t send them a message at 3 am their time. It’s all about being considerate.

Not Reviewing and Updating: Maybe you’ve changed the Wi-Fi password or added a new house rule. Ensure your automated messages are always up-to-date.

Remember, the goal is to make life easier for both you and your guests. A little attention to detail goes a long way in avoiding these common missteps.

In conclusion, automated messaging on Airbnb provides hosts with a streamlined way to handle communications. It’s essential to keep messages personalized, timely, and clear to maintain genuine interactions with guests. The end goal is always to enhance the guest experience while making the hosting journey smoother. With careful planning and execution, automated messaging can indeed be an invaluable asset for every Airbnb host.

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How to Negotiate a Discount on Airbnb - 5 Messages That Work

Accommodation Travel Tips 30 Nov, 2023 | 13 mins read | Stefan Neculai

When we travel, most of the time we use either Booking.com or Revolut Stays to book our accommodations - see 5 reasons why we prefer to use Booking.com instead of Airbnb . However, in certain locations, we may want a longer stay and a place that feels more comfortable - preferably with a kitchen to prepare our favorite meals. Airbnb is the perfect platform, for us, to find a cozy place on the other side of the world, far away from the place we call home in Bucharest, Romania.

What I love about Airbnb is that you can message the hosts before booking the accommodation and negotiate a better price. Over 80% of the time, I managed to get a discount of at least 15%. The jewel in the crown is a price discount of 60% which was worth over 4000 Euro for our one-month stay in the Dolomites in September 2023. It was an incredible deal and I still can’t believe that I managed to pull it off just by asking.

How I learned to negotiate better deals on Airbnb

I started to negotiate better deals on Airbnb after I stumbled upon the book Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss. I believe these are some of the best $20 I ever spent because they returned tens of thousands of dollars in all the negotiations that I have done afterward. I wish I would have found this book back in 2016 when it was published. I recommend this book as a starting point to improve your negotiator skills not only on Airbnb accommodations but in any negotiation you are part of.

My experience tells me that on Airbnb there is always room for a discount on the listed price. I will share with you 5 different ways to negotiate the price on Airbnb, all based on real stories and real discussions that I had with the hosts. It all depends on your ability to negotiate and how much time you are willing to spend negotiating. I usually spend 5-10 minutes to write a message and I get a better deal 80% of the time.

How to ask the host for a discount on Airbnb

Compared to Booking.com where it is hard to reach the host, on Airbnb you can message the host very conveniently straight from the property page. After you select the dates that you are looking to book for your trip, when you scroll to the bottom of the page, there is a button that reads “Contact Host”. Thus, instead of booking directly or making a request to book, you would first message the hosts to ask them for a better deal.

When you message the hosts, if they accept to give you a discount, then they will have to create an offer for you. Airbnb allows them to set the special offer and you should accept it in one day or it would expire otherwise. After you send the message to the host asking for the discount, patience is the key. Some hosts reply within minutes, others in hours or even the next day. Keep in mind that hosts usually run Airbnb as a side hustle and they might be busy and can’t answer right away, or they have to reach their husband/wife/co-host to get approval for offering the discount. Be patient, they will get back.

Tip 1: Offer a very low price

In September 2023, we stayed for one month in the Dolomites, Italy, hiking the most beautiful mountains in Europe. Dolomites are getting more and more popular as a hiking destination and the accommodation prices are high when you want to go there in a good period (June-September). As we were planning a one-month stay, we had some very specific criteria: a washing machine, kitchen, a large living area where to be able to spend time relaxing after a hike, and a comfy bedroom with a modern bathroom. That’s not an easy one, especially in the Dolomites and above all at a good price. All the properties matching our criteria were at least 150 Euros per night, way over what we were looking to pay.

After 2 days of doing tons of research, I messaged 3 hosts. All properties had prices of over 6500 Euros for our one-month stay. And that was the price with a discount for a month’s stay already included. All hosts replied within hours and they returned with a price that was at least half of the initial listed price. Incredible, right? From all three, there was this place in San Vito di Cadore which had 3 bedrooms, a huge living with a kitchen, 2 modern bathrooms, and a huge terrace overlooking the forest and the mountains. Sara, the host of the place, gave me exactly the price I asked for just by saying: “If you don’t ask - you don’t get! We can accommodate your request.”. I couldn’t believe it. I got a 4100 Euro discount just by asking. Here is my discussion with Sara, directly from Airbnb, and some photos of the place where we stayed.

I mixed multiple negotiating techniques in my message. First, I explained exactly who will be staying in the place and why we want to stay there. We are serious travelers with 5-star profiles on Airbnb and I wanted the host to understand that and to build some trust. The very next thing, I praised her place and I meant it: “It is beautiful.”. People want to hear good words about them and will make them soften. Just after that, I mentioned a lower budget and started the negotiations. I gave a price that was lower than our actual budget because I expected to go back and forth a little bit. After telling the host my price, I tried to pull back a little bit by showing that I was not desperate for the deal: “I thought to write you, maybe it would work for you as we book a long period”. At the same time, I was sure to highlight what they get: the place would be booked for one entire month and they don’t have to deal with multiple guests and doing additional cleaning.

Summing up, the template for such a negotiation message on Airbnb would be the following:

“Hi [ Host Name ]! I found your place looking for a place to stay for [ exact period ] with [ who is coming with you ] and [ what you are looking to do in that area ]. It is beautiful! However, it is over our budget of [ put a number that is 90% of your budget ]. However, I thought to write you maybe it would work for you as we [ highlight the advantages for the host ]. Looking forward to hearing from you!”

I have been using this message for about 2 years now and it gives me a very good deal almost every single time we are looking to book a longer stay on Airbnb. I usually get at least a 30% discount with this message for a one-month stay. If the hosts come back with a price that is higher than my offered price, I reply with the number that matches 100% of my budget trying to get there. I just reply with a simple message like “What do you think about [the budget amount]?”.

Tip 2: Get a discount for using just a part of the place

We are not advocates of staying in shared places and we are always looking to book an entire place. Many times we find accommodations that have more rooms than we need and they have a higher price because of that. In such cases, I message the host and explain that we cannot pay the price they are asking because we’re just two people. I usually manage to get a discount between 30-40% of the listed price in such situations. It depends on multiple things such as the high season period, how many accommodations are available, or the period that we’re staying.

By far, the best deal I got with this negotiation technique was during our one-month trip in Iceland, in October 2020. We were looking for a house, near Myvatn, were to stay for 5 nights to explore the surroundings and to relax a bit on our road trip around Iceland. It’s a place where it is difficult to find a good place because the number of accommodations is limited and in that specific area of Iceland good accommodations are booked fast. However, we were not in the high season period and there were little to no tourists traveling Iceland at that particular time. The house that we were looking at had 4 bedrooms and was 200 square meters - a huge house for what we needed and it was listed at a little over 400 Euros per night. Our budget was a total of 600 Euros for 5 nights. I managed to get 100 Euros per night! And we had the entire house just for the two of us. Looking back, I believe I could have got a lower price but I was at the beginning of my Airbnb negotiations.

Here is the original message that I sent the host and the reply.

Again, I was using a technique similar to the one described before, but this time instead of highlighting a longer stay, I was emphasizing that we are just two persons. I explained exactly who was coming and how long we intended to stay: “I want to come with my wife and stay in the area for 5 nights.”. Then, I highlighted that the place was too big for the two of us and that we would use just a part of it. I don’t say that the listed price is too high, instead, I prefer to let the host come to this conclusion by herself. This way, they are willing to give us a better price. In the end, I put my request for a discount: “Is it possible to give us a discount?”. The very next day, I got an offer of 100 Euros/night for a place that was listed at over 400 Euros per night. We stayed there for 5 nights which turned out to be a price discount of 1500 Euro on the listed price on Airbnb. The place was stunning: a modern house with huge windows in the middle of a lava field, sparkling clean, and a very well-equipped kitchen. Probably one of the most beautiful accommodations we stayed at. Bonus: we were able to see the Northern Lights straight from the warmth of the house without having to get outside in the cold.

Side Note: If you are looking to hunt the Aurora, make sure you stay warm and check the following article.

Tip 3: Ask for a discount when you book on short notice

Many times we travel in high season or in places where accommodations are harder to find. As we don’t make plans in advance, we usually book accommodations just a few days before. I use this as an advantage and try to get a better deal out of it. If a place is not booked for the next days then it is unlikely for the host to have it booked on short notice.

In August 2021, my wife and I were looking to go for 10 days in Algarve, Portugal. We found an amazing place with a beautiful view which was available for our dates. I wrote to the host right away, asking for a discount. Again, this place was one bedroom larger than what we needed and we were looking to book it just 3 days away from the date we were on.

I started the message by showing my admiration for the place: “You’ve got an amazing place! Wow!”. The accommodation was a stunning apartment overlooking the ocean. Then, I explained who was coming and how long we were staying. I think this is probably one of the most important things to do when asking for a discount and building trust. After that, I used a negation to challenge the host to give us a discount: “Probably not, but it never hurts asking.”. I noticed that such messages make people more willing to give you a discount because they want to show you how generous they are and that your affirmations are not correct. Every negotiation has some psychology involved and in the end, it is about convincing the other person to give you a better deal. Just after that, at the end of the message I asked for the discount: “Since we are just 2 people, is it possible for you to give us a discount?”. The response came back in just 2 hours: “Thank you so much for your kind contact! Yes! Why not, give you a special discount of - 15%?”. I got a 15% right away just by sending the right message that took me 2 minutes to write.

Tip 4: Never book before checking for a discount

Since Airbnb has a way for me to ask for a discount before booking accommodation, why leave money on the table? Thus, I always message the host to ask for a discount even if I don’t have any specific reasons to give. I use a short message such as: “Hello! I am looking to come and stay at your place with [ who is coming with you ]. I like your place and I would love to stay there. Do you think you could help us with a small discount? I would really appreciate it! Thank you in advance!”.

Most of the time the hosts get back with a discount of a few bucks or a small percentage 5-10%. It’s not much, but it adds up when you travel frequently. I believe the reason I manage to get a discount on Airbnb most of the time is that Airbnb hosts are running the place as a side business and every guest they have represents additional money in their pocket. As long as they are not losing money, they are fine and they don’t keep an exact track of the returns.

Tip 5: Be honest when asking for a discount on Airbnb

Everything that I say when I negotiate a price, we respect 100%. If we negotiate to use a single bedroom we do just that and we make sure to leave everything sparkling clean as an appreciation for the favor. Also, when I praise a place for being beautiful or having a special something, I mean it. I don’t just say that it is beautiful for the sake of getting a discount, but because I truly believe that. Last but not least, we treat every place that we stay on Airbnb just as it would be our home - we are guests and we do our best every single time to respect all the house rules and clean after ourselves before leaving.

I use one of the following messages to highlight what I like about the place. “You have such an amazing place and I would love to be able to stay there for [ how many days ] with [ who is coming with you ].” Or better, when the accommodation is truly stunning: “Wow! Your place is so beautiful! Probably one of the best stays you can find in [ location where you are going to ].”.

I hope these tips help you to get a better deal on Airbnb on your next trip. If you have any thoughts to share, please drop us a line. We’d love to hear from you!

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8 Free Airbnb Message Templates Every Host Needs To Save

The best way to stand out as an Airbnb host? Quick and consistent communication.

While your property is the star of the show, strong communication and being present for your guests can make their experience (and your host rating) infinitely better.

To make things simple, we’ve put together a list of essential message templates to help bring your Airbnb hosting skills to the next level.

Here are 8 free Airbnb message templates that will get you (and your Airbnb) 5-star reviews every time.

Guest inquiry message template.

Use this template to respond to any initial inquiries or questions about your Airbnb listing. This is your chance to turn an inquiry into a confirmed booking!

Use this template to quickly answer any questions and market your property to potential guests. It’s also an easy way to establish yourself as a responsive and helpful host before they've even booked their stay!

‘Thank you for booking’ message template

For many guests, this will be your first interaction with them – make sure to create a positive first impression.

This is a perfect opportunity to introduce yourself and help your guests feel confident in their decision to choose your property. This is also the time to open up a line of communication, so your guests feel comfortable reaching out with questions or concerns. You don’t need to get too detailed here, just let your guests know that you’re here for them!

Booking follow-up message template

A few days after booking, send a few additional details to get your guests excited about their stay.

Many guests pack or shop for their travels well in advance, so take this time to make sure that they’ll have everything they need ahead of their trip. Let them know what items you’ll provide and what they should bring themselves.

As an expert in your destination, you can also take this opportunity to go above and beyond by sharing your local travel recommendations.

Hi {formtext: name=Lisha; cols=9}, We hope you’re getting excited about your trip to Brighton and your stay with us! We know traveling can be exciting (and stressful) so we wanted to reach out to let you know some details about our property as well as Brighton. Here are some items we provide for you – so no need to pack them!

• Towels and linens
• Toiletries (Soap, Shampoo, conditioner)
• Basic pantry items (Coffee, Sugar, salt, pepper).

If you need the following items, we don’t have them on hand – don’t forget to pack your own!

• Additional toiletry items (Razors, lotion, shaving cream, etc.)
• Any food and grocery supplies you need
• Beach towels (if you plan to head to the local beach!)

July is a busy time in Brighton. You may want to make some reservations or plan for activities in advance. Here are some of our top recommendations:

• Sandy Beach is a hidden gem 5 minutes away and is my favorite spot in the area
• Bob’s Seafood Diner is a favorite among locals for fish and chips.
• The National Park requires reservations, so definitely book those far in advance

If you have any questions about your upcoming trip, don’t hesitate to reach out. Looking forward to hosting you in July. Cheers, Kate

Pre-stay reminder message template

A week or a few days before, send a quick note to remind your guests of their upcoming stay. Depending on how far in advance they’ve booked, this is a great chance to reconnect. A pre-stay reminder message will also leave them feeling confident that your property will be ready for their arrival.

Your guests are likely looking forward to their stay, so use this to let them know when they can receive instructions for check-in.

Check-in details message template

Either the night before or the morning of your guest’s stay, it’s important to reach out with instructions to help them check-in. (Nothing is more frustrating for a guest than arriving at an Airbnb and being stuck outside the front door.)

Take this time to make note of any essential details like Wi-Fi login, location of extra supplies, and any other things that your guests might need during their stay. Providing this information in advance will make things stress-free for you and your guests.

Hi {formtext: name= Chandler; cols=9}, We’re looking forward to hosting you at Casa de Tortuga tomorrow. I wanted to share some details to help make your check-in as smooth as possible. Check-in time: We’ll be ready for you to check in anytime after 4:00 pm today. Check-in instructions: The key to the door is located in the lock box to the left of the front door. The code is 852-3521. Wi-Fi:

• Username: Tortuga
• Password: Turtle2020

If you require any extra linens, you’ll find extra sheets, blankets, and pillows in the master bedroom closet.If you have any questions about checking out, please let me know! Cheers, Monica

First-day message template

Don’t leave your guests to fend for themselves. Reach out after their first night to check in and see if there is anything you can do!

You don’t want to keep bothering your guests during their stay, but a quick check-in will make them feel valued. If there is something that’s gone awry, this will also give you a chance to make things right before they leave a not-so-great review.

If your guests are only booked for one night, you can send a check-up a few hours after their scheduled check-in time!

Check-out message template

Make sure to check in with guests before their last day. This is a great time to send any reminders about cleaning up and to make sure your property is locked up properly. This way your property will be left in the shape you expect.

It’s also one last chance to make sure your guests are leaving on a positive note!

Hi {formtext: name= Kim; cols=9}, I hope you’re enjoying your last day in Sydney. I wanted to share some final details before your departure tomorrow. Check out time: Check-out time is 12:00 pm. Locking up: Please lock all doors and close any open windows. Leave the key in the lock box and scramble the code. We ask that you kindly clean any dishes or appliances that you have used and leave the garbage bag outside the garage door. If you have any questions about checking out or if there’s anything else I can do, please let me know!

Thank you for your stay message template

After your guests check out, leave a lasting impression by sending a final note of thanks. A little appreciation goes a long way. Even though your guests are gone, you want them to come back or recommend your property to their friends and family.

This is also a great opportunity to collect any constructive or positive feedback privately.

Hi {formtext: name= Anita; cols=9}, Thank you for the opportunity to host you and your group at The Barn. I hope you had a lovely time in Iceland and enjoyed your stay. I hope our home lived up to your expectations! If you haven’t done so already, we’d love it if you could leave a review to help future guests discover our cottage. We’re always hoping to improve the experience for our guests, so please let us know if there is anything we can do better next time. If you have any questions, please don’t hesitate to reach out. I look forward to hosting you again soon.

Cheers, Elizabeth

How Can Text Blaze Help?

Using message templates can save you time and also improve the guest experience for your Airbnb properties. Give these easy-to-use message templates a try. With Text Blaze , You can save these templates as keyboard shortcuts and customize them as per your needs. Get started with Text Blaze for free, and watch your ratings soar!

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Crafting the Perfect Airbnb Guest Welcome Letter

 Welcome to the world of Airbnb hosting! As a host, one of the first impressions you make on your guests is through your welcome letter. This isn’t just a simple note of greeting; it’s a powerful tool that sets the tone for your guest’s stay. From providing essential check-in instructions to outlining your house rules, a well-crafted Airbnb welcome letter can significantly enhance your guests’ experience.

In this guide, we’ll explore how to create an impactful Airbnb welcome letter. We’ll delve into why using a template can streamline your process, how to automate your booking messages, and what essential elements to include. By the end of this guide, you’ll be equipped with the knowledge to craft a welcome letter that not only makes your guests feel at home but also helps manage your rental business effectively. So, let’s get started!

The Role of Templates in Crafting an Airbnb Welcome Letter

Crafting a  perfect Airbnb welcome letter can seem like a daunting task, especially if you’re new to the hosting scene. That’s where templates come into play. They provide a structure that you can follow, ensuring you don’t miss out on any essential information. More importantly, they save time and effort – you don’t have to start from scratch every time a guest books your property.

A good Airbnb welcome letter template should include sections for a warm greeting, house rules, check-in and check-out instructions, local suggestions, emergency contact details, and a closing note. This makes it easy for your guests to find the information they need and sets a positive tone for their stay.

You can find various template examples online to suit different styles and needs. Some vacation rental software even offers built-in messaging templates that can be automated, ensuring every message sent is timely and consistent.

Remember, while templates provide a helpful framework, they should be personalized to reflect your brand and property. Make sure to show your guests that you’re happy to help and are looking forward to hosting them.

“ I once stayed at an Airbnb where the host had left a handwritten welcome note along with a bottle of local wine. It wasn’t just the personal touch that impressed me; the note contained helpful tips about the best breakfast spots nearby, the quirkiest local attractions, and even the fastest walking route to the nearest grocery store. It was clear that the host had taken the time to think about what would make my stay comfortable and enjoyable.” This is the kind of experience that a well-crafted welcome letter can create for your guests.

How to Automate Your Booking Process with an Airbnb Message Template

Automation is the key to efficiency in any business, and Airbnb hosting is no exception. By automating your booking process, you can ensure a consistent level of service and free up more time to focus on improving your guests’ experience.

One of the ways you can automate your Airbnb business is by using  message templates . These pre-written messages can be sent out automatically at different stages of the booking process – from the initial inquiry to the post-stay thank you note.

For example, once a guest books your property, they could automatically receive a welcome message that includes check-in details, house rules, and your contact information. Similarly, a day before their check-out, they could receive a message with check-out instructions and a request for a review.

There are various vacation rental management software available that offer automation features. These tools can help you schedule messages, manage your bookings, and handle other administrative tasks. Some popular options include  Guesty and Lodgify .

However, while automation can streamline your operations, it’s essential to maintain a personal touch in your communications. Make sure your automatic messages are warm, friendly, and personalized to each guest. A little bit of hospitality can go a long way in making your guests feel welcome and valued.

Table: Automating Your Booking Process with Message Templates

Essential Elements of an Airbnb Welcome Letter

Creating a  memorable guest experience starts from the moment your guests book your property. This is where an effective Airbnb welcome letter comes into play. It’s not just about providing necessary information; it’s about making your guests feel valued and excited about their stay.

Here are some essential elements to include in your Airbnb welcome letter:

• Warm Greeting: Start with a friendly and personalized greeting. Show enthusiasm for hosting them and thank them for choosing your property.
• House Rules: Clearly outline your house rules to avoid any misunderstandings during their stay.
• Check-In and Check-Out Details: Provide clear instructions for check-in and check-out processes. This could include details such as key collection, parking information, and timings.
• Contact Information: Make sure your guests know how to reach you in case they have questions or face any issues. They should feel comfortable reaching out to you at any time.
• Local Recommendations: Sharing your favorite local spots can help your guests have a more authentic experience. This could include recommendations for restaurants, attractions, shops, and more.
• Safety Measures: Inform your guests about the safety features installed in your property, such as smoke detectors and CO detectors. Airbnb has made efforts to provide these detectors free to eligible hosts. Also, let them know about the Host Protection Insurance and Host Guarantee provided by Airbnb, which offer coverage for property damage and bodily injury claims.
• Insurance Suggestions: While Airbnb provides certain coverage, it might not cover all scenarios. For example, valuable items might not be protected under the Host Guarantee. Therefore, it’s recommended that hosts consider independent insurance. Companies like Proper Insure , Comet Home , and Slice offer policies tailored to Airbnb hosts’ needs.

Table: Essential Elements of an Airbnb Welcome Letter

Maximizing Guest Experience through Effective Pre-Booking Messages

As an Airbnb host, your pre-booking messages are the stepping stones to a successful hosting experience. They set the tone, establish trust, and pave the way for clear communication with your guests.

Before accepting bookings, scrutinize guest profiles. Look for verifications and reviews from other hosts. This will provide insights into the guest’s behavior and their understanding of house rules.

Descriptions can offer a peek into a guest’s personality. Pay attention to them. Clear, friendly, and professional communication is key. Use Airbnb’s tools to verify users’ identities for enhanced security.

Boost your listing by adding safety features like smoke and carbon monoxide detectors. Understand Airbnb’s coverage and consider additional insurance for scenarios not covered. In case of damages, ensure you have all necessary documentation.

When it comes to crafting your Airbnb guest welcome letter, keep it short and sweet. Make your guests feel at home and encourage open communication. You might choose to send a template-based letter that’s easy to customize for different guests and situations.

Remember that the best experience for your guests often leads to repeat bookings and a thriving vacation rental business. So, take the time to read through your messages before sending them out, and give your guests the best experience possible!

Table: Maximizing Guest Experience through Effective Pre-Booking Messages

Crafting a Memorable Check-Out Message: An Essential Airbnb Template for Hosts

As an Airbnb host, leaving a lasting impression is as vital as creating a great first impression. The final communication, your check-out message, plays a crucial role in this. It can influence reviews, foster repeat bookings and enhance guest relationships. Here’s a condensed guide on how to create a compelling check-out message.

Gratitude: Start by thanking your guests for choosing your vacation rental property.

Instructions: Provide clear check-out instructions, including key return and trash disposal.

Feedback: Encourage guest communication by inviting them to share their experiences both privately and on public platforms. This feedback not only offers valuable insights but also boosts your Airbnb listing’s credibility.

Repeat Bookings: If the guests respected your Airbnb house rules, invite them back. This tactic can secure future bookings or short stays.

Time: Remind your guests of the check-out time to ensure seamless transitions for incoming guests.

Support: Assure your guests that if they have any questions or concerns, they’re free to check with you. This important message encourages open communication and enhances the overall guest experience.

“As an Airbnb host, I once received a booking request from a guest who had previously stayed at my property. In our communication, they mentioned how much they appreciated the clear and thoughtful check-out message they received during their last stay.” This goes to show how a well-crafted check-out message can leave a lasting impression and lead to repeat bookings .

Remember, the best time to send your letter is before departure. You can use templates that can be used for various situations to streamline your guest messaging process. Please do let us know if you need anything else to ensure a smooth checkout process.

Table: Crafting a Memorable Check-Out Message

Check-Out Message Template:

Dear [Guest’s Name],

Thank you for choosing our Airbnb for your stay. We hope you enjoyed your time here as much as we enjoyed hosting you. As your departure approaches, here are a few reminders:

– Please check-out by [time] tomorrow. – [Insert specific check-out instructions]

We would appreciate it if you could take a moment to leave a review of your stay. Your feedback is invaluable to us. And if you ever find yourself in [city] again, we would be more than happy to host you.

If you have any questions or need assistance during check-out, please don’t hesitate to let us know.

Safe travels, [Your Name]

The Role of Communication Strategy in Managing Your Airbnb Business

Communication is the backbone of a successful Airbnb business. From pre-booking to post-stay, every interaction with your guests contributes to their overall experience and your Airbnb ranking. In this context, having a well-designed Airbnb message template is crucial.

Welcome Letter: Your First Impression

An Airbnb welcome letter is a great opportunity to make a lasting impression on your guests. It sets the tone for their stay and provides them with important information about your Airbnb property. A good Airbnb welcome letter should include an accurate description of your property, house rules, check-in instructions, and local tips.

Pre-Booking Message: Setting Clear Expectations

Before a guest books your property, it’s a good idea to send a pre-booking message. This allows you to set clear expectations and provide guests with all the necessary information to make an informed decision. This message can also be used to answer any questions they may have about your Airbnb listing.

Check-In Message: Ensuring a Smooth Start

The check-in process is the guest’s first real encounter with your property. A well-crafted check-in message not only provides clear instructions but also reassures your guests that they made the right choice. Remember, a good start can lead to a great stay!

During Stay and Check-Out Messages: Enhancing Guest Experience

Maintaining open lines of communication with your guests during their stay is essential. Regular check-up messages can help address any issues promptly and make your guests feel valued. A thoughtful check-out message, on the other hand, can leave a positive lasting impression.

Post-Stay Message: Encouraging Repeat Bookings

Once the stay is over, don’t forget to send a post-stay message thanking your guests and inviting them to return. This not only fosters a good relationship but also encourages repeat bookings.

Airbnb Message Template: A Tool for Consistent Communication

An Airbnb message template can streamline your communication with guests. Whether it’s a welcome letter, check-in instructions, or a post-stay thank you note, having a template ensures that you’re always sending consistent, clear, and informative messages.

Remember, effective communication can significantly enhance your guests’ experience, boost your Airbnb ranking, and ultimately grow your short-term rental business. So, take the time to craft compelling messages and watch your Airbnb business thrive!

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An update on our Major Disruptive Events Policy

As part of our ongoing efforts to support travelers, we are introducing updates to our Extenuating Circumstances Policy, including renaming it to the Major Disruptive Events Policy to better reflect its purpose.

This policy provides cancellation and refund support for our guests when unexpected major events like natural disasters, government travel restrictions or weather events impact their ability to stay at a location. When the policy is in effect, it does two things: first, it overrides the Host’s booking cancellation policy and enables guests to cancel eligible upcoming and active reservations at the impacted location for a refund; and second, it also allows Hosts to cancel reservations without fees and other related consequences.

Now, the policy will explicitly apply to foreseeable weather events , like a hurricane during hurricane season, that result in another covered event happening, like a government travel restriction or large-scale outage of essential utilities. This means guests with eligible reservations can cancel and receive a refund and Hosts can cancel without fees and related consequences.

As an example, if a hurricane were to impact Florida during hurricane season and this led to a mandatory evacuation order, under the old policy affected bookings for this destination would not be eligible for a refund. With this update, in these same circumstances, guests with affected bookings do qualify for a refund.

“The changes to this policy, including its new name, were made to create clarity for our guests and Hosts and ensure it’s meeting the diverse needs of our global community. Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards.” Juniper Downs, Airbnb’s Head of Community Policy

Other updates to this policy include:

• Limiting coverage to large-scale events at the destination location only to help balance the needs of our entire community. This means that the policy will only apply for reservations where a major disruptive event has impacted the location of the listing. 
• Making clear that mid-trip cancellations can be made due to a covered event, with guests receiving a refund for any nights they didn’t stay and without fees and related consequences for Hosts.
• Reminding Hosts that they’re obligated to cancel reservations if their listing is uninhabitable or no longer consistent with what was originally booked by their guest, and that they are able to do this without cancellation fees and related consequences.

As this cancellation and refund policy is not designed to apply to all types of unexpected issues and emergencies that can impact a trip,  guests should consider purchasing travel insurance. 

These policy updates come into effect for all reservations taking place on or after June 6, 2024. 1 Full details of our Major Disruptive Events Policy can be found here .

I'm an Airbnb Superhost who's had over 400 guests. Here are 5 things I wish visitors knew before checking in.

• I'm an Airbnb Superhost who owns two properties. Here's what I wish my guests knew before each stay.
• When guests share why they're coming, I can see their personalities and tailor suggestions to them.
• If I'm not getting a five-star rating, I don't want one at all.

As an obsessive traveler, I've always been fascinated by the world of hospitality.

Throughout my career in public relations, I was fortunate to work for some of the world's best hotel brands , which gave me a behind-the-scenes look into what it takes to provide an exceptional guest experience.

Now, I'm an Airbnb Superhost with high standards that I strive to uphold daily at my two rentals in upstate New York: Trout Landing near Lake George and Gallant Fox in Saratoga Springs.

Though not all hosts are like me, here's what I wish people knew before staying at my Airbnbs.

It's really helpful when you tell me why you're coming

Booking an Airbnb can feel like going on a first date — but with a house. You might wonder: Will it look like the photos? Did it overexaggerate its features? Will it satisfy my needs?

As a host, I feel similarly, though my perspective is more of a protective parent: Will you take care of my baby and return her on time?

When you send me a message to introduce yourself and explain why you're visiting, I get a glimpse of your personality and feel more at ease about welcoming you.

Plus, learning more about you, your guests, and the purpose of your trip helps me to provide you with better recommendations. (More on that next.)

I spend a lot of time curating local recommendations

I've explored every corner of Bolton Landing (for Trout Landing) and Saratoga Springs (for Gallant Fox), visiting local restaurants , trails, shops, and more.

And as fun as it's been, I did it because I want to give guests my personal recommendations. Anyone can Google, but as a host, I want to suggest places, tips, and tricks that a quick search won't uncover.

When I know who's staying at my Airbnb, I'm better able to curate my recommendations.

My rentals are a point of pride that I've spent months perfecting and testing

To put my Airbnbs to the test, I've hosted family and friends, demanding their most persnickety, perfectionist feedback.

I've also stayed with my husband and our daughter in every season, making real-time improvements to increase functionality or add missing amenities.

Airbnb is a marketplace, so your rental options (and the people who host them) will vary. But many hosts, like me, are dedicated to providing an exceptional experience for guests.

I hold my breath for your check-in

I used to work for the hotel brand Le Méridien, which commissioned some proprietary research about the guest experience.

One finding from it has stuck with me: The first 10 minutes of a guest's arrival set the tone for their entire stay.

For my rentals, that translates to: Did I provide clear enough directions, or did you drive past the house a few times before finding it? If you're arriving at night, did my motion-sensor light illuminate the driveway and stay on long enough for you to unpack your car?

Did the personalized key code work on the first try? Did my home look spotless when you walked in? A smooth and seamless arrival is key — it sets the stage for you to instantly feel at home.

Give me a five-star review or no review at all

Think about your last Google search: How often do you venture past the first page of results?

Just as first impressions matter on search engines, they're equally crucial on Airbnb, where listings with higher review scores rank higher in the algorithm.

Though four stars may seem commendable elsewhere — even the Merriam-Webster dictionary defines it as "of a superior degree of excellence"— it doesn't cut it on Airbnb.

The success of my business hinges on achieving five-star reviews .

Axel Springer, Insider Inc.'s parent company, is an investor in Airbnb.

Watch: An American tourist and a local find the best pub in London

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Airbnb executive hints at coming perks that could convince travelers not to book hotels

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Airbnb's chief business officer told Bloomberg the company is exploring luxury services for guests.

Dave Stephenson teased massages, personal chefs, and other add-ons in an interview with Bloomberg.

It's the latest tactic the company is considering to woo travelers who might otherwise book hotels.

Travelers may soon be able to order a massage or personal chef from the comfort of their Airbnb.

While attending the Olympics, Airbnb executive Dave Stephenson told Bloomberg that the short-term rental giant is considering an array of new offerings for guests.

In his remarks, Stephenson mentioned massages, personal chefs, and more frequent cleanings — amenities that mimic those found in many luxury hotels.

The company is preparing to launch "services that will make it better for guests to stay in Airbnbs" next year, Stephenson told Bloomberg.

Airbnb and hotels are locked in a heated battle for travelers. The socially-distanced travel boom following early COVID-19 lockdowns led Airbnb to a record number of travelers and profits, while the hotel industry faced an existential crisis .

But the pendulum of popular opinion has recently appeared to swing back as some travelers cite tedious fees and dreaded checkout chores as reasons to choose hotels over short-term rentals .

In May, during the company's most recent earnings call, Airbnb founder and CEO Brian Chesky said that some people believe "hotels are historically a more consistent experience."

"If we can just get one of those travelers from hotels to stay in an Airbnb, that would double our size," Chesky told analysts.

Travelers weigh the benefits of hotels versus short-term rentals

John and Beverly Martin, a retired couple from Florida traveling the world, told Business Insider last year they switched back to hotels from Airbnbs after visiting 91 countries.

The couple said prices were similar but they felt hotels were a better deal.

"We didn't have a terrible time with Airbnbs, but just found them to be not consistent," John Martin told BI. "About half the time they were amazing, but the other half we had problems."

Other travelers have revolted over what they consider to be demanding chore lists.

On and off since 2022, users on TikTok and Twitter have complained about the the idea of doing housework on vacation.

"If I'm paying $229 a night to stay somewhere plus a $125 cleaning fee, I'm not doing any laundry," TikToker @Melworeit said in a now-deleted viral video. "I know it's like one load of laundry and it'll take me two minutes to do, but it's the principle that really bothers me."

Hotels, for their part, have tried to capitalize on guests' discontent with cleaning fees and chores. Mega-chain Hilton ran a commercial in 2022 featuring a young family checking into an Airbnb-esque online vacation rental, only to find it was a house of horrors complete with haunted baby dolls on the bed, insane rules scribbled on the walls, and a command to "clean up after yourself, you slob."

Stephenson's comments show how Airbnb may be trying to increase its appeal to an audience familiar with the on-site perks of hotels.

The company, Stephenson said, is actively trying to identify what makes travelers choose hotels over Airbnbs.

He told Bloomberg his wife received a massage at their Paris Airbnb during the Games, a preview of what could come for all guests in the future.

Read the original article on Business Insider

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Sleepover at Polly Pocket's? How to stay in the iconic '90's compact-themed Airbnb

Spending the night in Polly Pocket's bright and colorful world has never been easier.

To celebrate Polly Pocket's 35th birthday, the Mattel -owned toy has created an Airbnb in the iconic '90s Polly Pocket compact style. The two-story " Slumber Party Fun " compact features a vanity full of hair and nail accessories, a retro fridge, Polly Pocket's closet, a friendship bracelet-making station, and a life-sized Action Park Tent 10 feet away from the compact.

"Try on my most iconic outfits—yes, the ones you used to chew on when you were younger—in my closet," the Airbnb listing reads, a humorous nod to the very chewable rubber clothes that were used to dress Polly Pocket. "They slip on right over your clothes and are extremely chic. No bite marks, please!"

Polly Pocket is the host of the Airbnb , according to the listing.

Meet the 'Dream Besties': Barbie-launched dolls that have goals like owning a tech company

How to book the Polly Pocket Airbnb

The Airbnb is located in Littleton, Massachusetts, and is available for guests to book starting Aug. 21 at 6 a.m. PT (9 a.m. ET) through Aug. 28 at 11:59 p.m. PT (2:59 a.m. ET) for one of three one-night stays happening Sept. 12-14.

The Airbnb can sleep four guests each in the adjacent tent and will cost $89 a person, symbolic of Polly Pocket's 1989 debut.

According to a release, Polly Pocket is also opening the location for 21 daytime experiences for up to 12 guests during from Sept. 16 to Oct. 6. Those can be booked starting Sug. 21 at 6 a.m. PT (9 a.m. ET) through Aug. 28 at 11:59 p.m. PT (2:29 a.m. ET).

Any guests visiting the Airbnb are responsible for their own travel to and from Littleton, which is located about 40 miles west of Boston.

See photos of Polly Pocket's Airbnb

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I visited an adorable real-life Polly Pocket house—here’s what it was like

To celebrate a big anniversary for the little doll, a new Airbnb experience brings Polly's world to life in the woods northwest of Boston.

A famous Massachusetts resident just listed her home on Airbnb . 

Polly Pocket, the little doll with colorful clothes and the coolest houses that millennials could take with them anywhere as kids in the 1990s, apparently hails from Littleton, Mass. About an hour northwest of Boston, that’s where fans will find Polly’s iconic house this fall, bookable for daytime visits and overnight glamping as Airbnb’s newest Icons experience . 

The platform category Icons, which launched  in May , includes places and experiences that loom large in pop culture, such as the  Inside Out control center , and an overnight at Musée d’Orsay  in Paris . “We want to create spaces that guests and fans of these figments of pop culture have maybe only seen on a screen, or imagined, or, in case of Polly, played with in a compact, and bring them to life in a way people haven’t been able to experience before,” says Airbnb communications lead Ali Killam. 

At Polly’s house, visitors won’t meet the famous host; she’s away celebrating her 35th birthday, her friends onsite tell me and other gathered media during press previews earlier this week. Polly Pocket was first created in the early 1980s by a father for his daughter, then licensed by a British toy company in 1989. Airbnb’s collaboration with Mattel, which acquired the brand in 1998, celebrates 35 years of the pocket-sized toy.

Polly’s friends show visitors around the larger-than-life version of her Slumber Party Fun set in Littleton. Hidden away in a field past bucolic hills and serene ponds, the open-air compact is a like-for-like copy of the 1994 toy, down to the wallpaper design, images on the TV screen and scale of the decorative items. Rising more than 40 feet tall, it has two and a half levels to explore. 

Once guests remove their shoes and ascend the stairs into Polly’s living room, her friends turn on the TV to share a video message that Polly left, in which she explains that Littleton is her hometown. “Polly is Mattel’s adventure doll, so we wanted to make sure wherever [her house is] had a lot to explore,” explains Killam. “We felt once we found Littleton, Massachusetts, this is just perfect. There’s a lot for people to explore and the surrounding town is obviously very charming and quaint, too, for people to check out.”

After listening to Polly’s song, you’ll have a chance to rummage through her closet and even try on some of the memorable outfits from the doll’s post-Mattel takeover fashion era. Made from the same colorful, rubbery material as the tiny replicas, the Airbnb offers jackets, shawls, skirts and more to try on in sizes small, medium and large. 

(Eighties babies such as myself may not realize that Polly Pocket became a fashion doll in the late-1990s. She was a miniscule figurine with a circular base that snapped into place inside the makeup compact-sized doll houses I had—which totally included the original 1994 Slumber Party Fun set, by the way. Memories of it returned to me instantly as I gazed upon the larger-than-lifesize blue refrigerator in Littleton. After Mattel purchased the brand, they introduced a nearly four-inch version of Polly with changeable clothing.) 

After picking out the perfect outfit, you’ll head around to the side of the house to a staircase that leads up to Polly’s vanity on a mezzanine level. Openable drawers in front of the mirror are filled with accessories like stick-on earrings, butterfly clips, headbands, scrunchies, press-on nails and more that visitors can play with, try on and take home with them. The top floor is kitchen-inspired, with a giant blue refrigerator stocked with (real, edible) ’90s snacks.

Outside the Slumber Party Fun house, Polly’s friends have set up her Action Park Tent (circa 1998) in the yard with sleeping bags. This fall, in addition to 21 daytime experiences to check out the property and do activities, Airbnb is also offering three, one-night stays for up to four people. 

The property in Littleton also features glamping-style mobile restrooms, a purple "she shed" for Polly's storage and lilac Adirondack chairs overlooking scenic views. A blue-striped pop-up tent with pink picnic tables is where a “charm expert” leads visitors in making keepsake charm jewelry; and it also shades a counter stocked with fruit, soft drinks, snacks and fresh pastries made exclusively for the experience by Salt & Light Cafe Bakery in nearby Groton. Each experience will also include a pizza party with pies sourced locally from Anthony’s Coal Fired Pizza .

“That sense of nostalgia is something people are craving now more than ever, and all these themes of the ’90s are reflected in today’s culture and aesthetic and fashion,” Killam says, while a speaker plays a Backstreet Boys song at a moderate volume underneath the activities tent. “Obviously, those who grew up in the ’90s playing with Polly Pocket will have so much that they’ll recognize here. Millennial moms who want to share this with their children can bring them here to experience it,” she continues. “But really, no matter what era and decade you’re from, this slumber party experience is really just one-of-a-kind.”

As a child-free millennial, I think the experience is probably better suited for kids’ birthday parties than a bachelorette trip , but it’s certainly fun and definitely a bit surreal to step inside Polly’s adorable world.

Beginning August 21 at 6am through August 28, you can request to book one of three, one-night stays happening September 12–14, for up to four guests at $89 per person. Twenty-one daytime experiences for up to 12 guests are happening between September 16–October 6 with booking also beginning August 21. Transportation to and from Littleton is not included in the experience, but there is parking onsite and the location is accessible via a 45-minute bus ride from the Lowell Commuter Rail Station. 

For now, that’s all the access to her house that Polly’s offering—but, you know, compacts are meant to travel.

Been there, done that? Think again, my friend.

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Airbnb shares tumble after warning of slowdown amid troubling trend by travelers.

Airbnb forecast third-quarter revenue below estimates on Tuesday and warned of shorter booking windows, suggesting travelers were waiting until the last minute to book due to economic uncertainty , sending its shares down 15% after the bell.

Domestic travel in the United States has been pressured since the start of the year as more Americans have grown cautious about travel spending on worries about the health of the US economy .

San Francisco-based Airbnb reported quarterly profit of $555 million, or 86 cents per share, compared to $650 million, or 98 cents per share last year.

It expects third-quarter revenue to be between $3.67 billion and $3.73 billion, below analysts’ estimate of $3.84 billion, according to LSEG data.

The company expects moderating growth in nights booked in the third quarter and said it was experiencing shorter booking lead times globally.

Booking lead time is an important metric in the travel industry and refers to the number of days between the reservation date and actual arrival. A shorter booking window can indicate consumers are booking travel at the last minute, due to increased uncertainty and caution in spending.

There have been several periods of volatility over the last couple of years when consumers were hesitant to book long in advance, the company said in an investor call.

Travel reservations provider Booking also said earlier this month that lead times had shrunk in the second quarter and were expected to shrink further in the third.

“The slowdown guided for the third-quarter echoes what others have noted in the travel industry,” said Dan Wasiolek, Morningstar equity analyst. “Airbnb is not immune to a travel demand slowdown, but it remains a well-positioned brand for the long term.”

Airbnb’s average daily rate, or cost per night, grew about 2%, to $169.53 in the reported quarter. The vacation rental company expects ADR to grow modestly in the third quarter.

Net income margin, or the profit the company made for every dollar of revenue generated, decreased to 20% in the second quarter, compared to 26% a year ago.

Nights and experiences booked numbered 125.1 million, up 9% from last year. Globally, nights and experiences booked in Latin America and Asia-Pacific saw the highest growth, jumping by 17% and 19%, respectively.

Total revenue for the quarter ended June 30 was $2.75 billion, up 11% from a year earlier.

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